Home Depot
Reviews and Complaints

Bought a dryer from homedepot.com online, got it delivered in good time the delivery men took it to my elderly parents home and quickly installed and left without even trying to turn it on to see if it worked. When my folks tried the dryer later it there was a bad burning electrical smell and the motor worked but not the heating part of the dryer. We called and got a replacement with the extended 5 year service plan, we got it in a few days all good so far. Until I tried to register the warranty with Home Depot .

It took 2 days on the phone & web, we even went to the store in person to see if we could get it straighten out that way with no results just the same incompetence as the internet & phone. It was a insane experience of constant contradictions, confusion, misinformation & incompetence. They send you to another extension on the phone that leads to the wrong place until you have to hang up and try calling someone else at Home Depot with a similar experience of being sent to an extension that leads to the wrong place. I went through this phone process over and over and over and over and over. The emails that they sent me had false misleading information about registering and the web page where you register doesn't work.

Finally after I started talking rough to these people (and it seems that what it took to get this done) they finally supposedly straighten out the registration for the service plan but only after going through more confusion and contradictions. I say "supposedly straighten out" because they give you no paper receipt, email receipt, fax receipt or web account confirming that your product is now registered. You just have to take the word of these bungling clowns whom I wouldn't trust that they could even remember their own name! So after all this I still don't really know if our product is resisted and if we are going to have to go through other insane process with Home Depot if we need to have the dryer repaired under their extended service plan?

Placed an order on 02/02/13 via internet.
Order was for a dishwasher and installation. The monkees that came could not install the unit. I sent it back without it ever leaving the truck.Two Months later I called and asked about the credit I never received. They did not even know the product was never delivered. After 45 minutes on the phone I was transferred to a local store manager that also know nothing about this. I asked that it be credited to the credit card it was charged on and she told me thay do not keep credit card numbers for security reasons. She then insisted that I give her my credit card number over the phone. I refused as it is not secure. She also stated that they would not send a check for the monies owed. It seems they do not want to refund monies in a secure fashion.

I needed a new refrigerator and found that Home Depot had the best price on the model I eventually decided upon. After trying unsuccessfully to place the order online, which the over the Internet customer service was not able to help me with and finding out that while Home Depot does have a price match they will not price match a sale item :/ I finally gave up and went into the store to order said fridge. Well I ended up having to pay $50 more for it because they don't honor online pricing in the store but at least the fridge was ordered. This was Wednesday and the fridge was scheduled for delivery on Friday. Well Friday came and we got a call from the delivery guy that our refrigerator had been scratched, did we still want it? Umm of course not! So he said he would call and order a new one but it would be at least Tuesday because they don't deliver on Mondays. So I scheduled someone to come sit at my house on Tuesday as I had to take my husband to the airport. My husband is sitting in the terminal and gets another call that the delivery truck had broken down. Now it is rescheduled for tomorrow... We shall see if it shows up or not. It's a good thing my broken fridge has held on this long :/ thanks a lot Home Depot. Next time I'll be ordering through Lowes and getting my 5% off

Dear Attorney General,

In 2007 I bought a hot water heater. As I was checking out at the register the sales lady scanned the Hot water heater and up came info on her register to ask me if I wanted a extended warranty. I asked her how much. Then she said the most expensive for 99.99 is a lifetime warranty on your hot water heater. I said ok I'll take it. Now in March of 2013 the same hot water heater went. I went back to home depot to pick up my new heater and they told me they needed the old one. I just drove 20 miles so I decided to pick up a new water heater then when I bring the old one back they could credit me. I installed the new one and put the old one in the truck. I dropped it off at Home Depot # 2665. When I was at the customer service desk a nice lady took care of me. She called the extended warranty people up but could not locate me in there system. She told me she would need the original receipt. Went back to the office and returned with the receipt. She called them back up and they wanted her to fax over the receipt. She told me they would give her a answer in a few days. She told me she would call me. Over a week went by and know one called me. I went back up to Home Depot and asked to speak to a manager on this. The customer service lady called the mod manager three times. She finally came up to customer service 17 minutes latter (Jessica [protected] ext 101) . She told me she would have to talk to the original customer service girl who handled it. No one called me back so I called corporate and spoke to Dwayne Benjamin. He told me he would look into it for me. He called me back later on in the day saying I should have never been charged for a life time warranty that someone made a mistake. I told him that’s not my fault and you need to honor the warranty. Since I paid 489.00 for the new hot water heater I wanted a credit for it. He told me he could only give me 279.00 credits for what I aid for it in 2007. And no credit for the 99.99 lifetime warranty. I told him forget it and we will have to go to small claims court. He said this was his offer and he would send a letter to me. It’s pretty bad when Home depot sells you a lifetime warranty and then doesn't honor it. I have lots of rental property and I do well over 30, 000 a year in business with them. Why would they want to lose a customer like myself over 200.00. I am forwarding a copy of this to our Attorney General to look into this matter and how many other people have got ripped off. By the way when I bought the new Hot water heater what do you think the register girl asked me again? "Do you want to buy our extended warranty? David Notarangelo [protected]) slip number in [protected]-37748) slip on new hot water heater [protected]). Update; a letter and documents have gone out to the attorney general. The media is next in less this issue is resolved!

Sincerely
David Notarangelo
61 Cleveland St
Boston, Ma. 02136
[protected] cell

I was living at home with my parents on 4/1/2004 and had no need for a Home Depot credit card at the age of 16. I have no ideal what state this took place in. When I called on this Shannon @ [protected] states there is nothing under my SS# this was on 3/14/13, so can you please delete this from my credit report.

Account s/b reflected as closed; I do not have a 20, 000.00 credit card or account with them any more This needs to show closed not open

This is a complaint about the deploreable conduct of a Home Depot staff member invited to my home to provide a windows quote.

This project began as a one window project. I went into the local Home Depot store and spoke with an in store rep who was very helpful and set up an appointment.

On the day of the appointment you man was a no show. Now I will grant you that it was the day after the blizzard, but I would also note here that my neighbor who had an appointment with a Lowe's representative had his man arrive on time. Home Depot didn't even have the care or concern to call and tell us he wouldn't be coming.

Then 10 days or so later, we found voice message telling us he would be coming a 3PM Saturday... Note here that he never bothered to ask if that was a convenient time for us. It took 4 calls to the call center to get that appointment moved to the following week.

On the date of the now third appointment, the sales rep called to say he had a personal matter he needed to tend to and asked to make our appointment earlier in the day. So I juggled my entire day schedule to accommodate him only to find out when he arrived that he wanted an early afternoon so he could go to church! Forgetting the fact that I expect professional conduct during work hours from the people who are going to work on my home, I find it beyond reason that he had to change my whole day plan to go to a church that probably had a dozen masses the next day. Clearly in the case of Home Depot, customer service comes well after employee personal needs and desires.

The sales rep then continued for some twenty minutes to tell us about his religious beliefs and his past life of turning from God and how his wife brought him back to the church and cured his evil ways. I NEED to know this? I wanted to hear about windows and I get I'm a sinner? He then continued to embellish on that topic that he was now an usher in the church and gift carrier and that's why he needed to re-arrange my day so he could go do that.

OK fine, lets talk windows ?

No, now he goes into another 20 minute diatribe about his past work history in a kitchen at a senior center? Telling us all his experiences there until he was fired.

Now can we talk about windows?

Nope. Now we get a 15 minute whining session about how tired he is because Home Depot expects him to work for free at night doing paperwork and building his sales kits. He was so tired he could hardly think straight he complained. Great, I get a zombie to discuss my project! Then he told us how his salary wasn't the best because he didn't work on commission, and that he depended on getting the volume bonus because he needed it. He did however note on that point that he always nailed that because he could pretty much sell the spots to leopards.

To emphasize he regaled us with tales of previous customers... About an Indian woman in Dix Hills who he'd met a day or so earlier who both she and her husband owned pharmacies and were very well off for "immigrants." He was so impressed he went the extra mile of telling me that when she filled out her application for a Home Depot charge card he told her to list the combined income of her household they way Home Depot trains him, and she told him that was unnecessary... that her income alone turned out to be 1.7 million. I need to know this? This other Home Depot Customer needs her personal financial information shared with me? THIS is how home invasions happen... fools like that guy telling strangers about millionaire homes!

But he wasn't quite done on that topic... he had to note that he'd also had to visit the home of the "Long Island Lolita." When I didn't respond with recognition, he filled in the blank, and said it was Amy Fisher and went on to recite the details of her criminal case! He then went on to tell us she was married now, that her husband was a TV/Film producer and on and on. He noted that he didn't like serving people like that but it was a sale and he had a job.

Again, I NEED to know this? The Fisher family should not be the topic of war stories of Home Depot employees?

Good God, what stories will he be telling about me? What did he learn about me or observe in my home that he can turn to fodder for his next customer? That's freaking creepy.

Windows... well we were getting closer... At least now he was talking about Home Depot. Just not what I expected to hear. I got another arrogant and equally creepy story of how Home Depot computer systems can track anyone in the country with a single phone number. How you keep track of my every purchase (and everyone Else's), every home I have and contact and build a history on me that rivals the IRS. He bragged that with my phone number he could learn more about me in five minutes than I probably knew about myself... my income based on sales trends, housing, credit, and on and on. He went so far to brag how he kept track of his customers and checked up on them from time to time and how could even look me up whenever he wanted in the future to see my future purchases.

Just knowing that Home Depot violates my privacy so totally and allows every employee unfttered access to my personal data with no restriction or protection is reason enough for me to NEVER purchase there again and tell everyone I know not to.

He also bragged that statistically all homeowners will spend at least $80, 000 with Home Depot over the years, so I might as well get started with those additional windows. FYI I probably have spent upward of that with that with them... but not one more dime EVER again. But hey, I hit their statistical number so I'm probably expendable now.

He even went to the extent of telling me how he had seen his manager take back $2000 worth of sheetrock from a customer - sheetrock that apparently had come from Lowes - over the objections of his lumber man as a favor to the customer. Now tell me, did I need to know about the theft of company dollars going on in his store?

Finally, 55 minutes into his visit, we get to windows. I ask for Anderson information, he tells me he doesn't like them and pushes some off market brand. (I'll note here that the windows are so off brand that Home Depot's brochures call them Vantage Point, but the company changed the name a year ago and no one bothered to update the brochure. (Or so he tells it) I show him the window I want done and mention I might consider doing a second. My mother decides she'd like pricing on two others. He jumps on that telling her that her current windows are unsafe and easy for thieves to break in thru... He also then smiles at me and says if I don't do at least three windows, he'll have to surcharge me to make it worth his while.

So now It's Home Depot policy to dictate how much I have to purchase? The minimum I can spend with them?

He sits down and writes up a quote for all four windows. He starts off by handing me a price sheet that quotes me the higher quality of the two styles he showed us (neither being the Anderson's I asked about) at the lower price. Now I may not be the sharpest tool in the shed, but that smells of bait and switch to me. Quote me the higher quality window at the lower price and then after its installed, bill me the higher priced ones and call it an "innocent" mistake?

So I called him on it. He shrugs me off and says oops, I do that every once in a while. I guess I'm just tired, I was up late dong paperwork. "I do that every once in a while? " Really? How many others has he played that con job on?

Now I notice that of the two "add-on" windows he priced, he's priced an 18" x 24" window for a bathroom at the same price as a 2' x 4' window for a bedroom.

Now by this point frankly, he had loong lost the sale in my mind, but I asked anyway. "Why is the small window the same price as a larger one?" He shrugs and tells me that that's why "he loves his job, because the prices are all set and firm and he isn't obligated to negotiate."

Negotiate? I'm not asking to negotiate, I'm asking why the price for a window 1/3 the size of another is the same price and that's the answer I get?

Then he turns to my mother and resumes the whole "these windows are so much safer and secure than yours..." line. He even started pitching that the current thermals (that have been doing a fine job since the 90's) have sooo much more vinyl than his and the new ones will be installed much lower to hide the vinyl and maybe we should change those too! When I cut him off he shrugged and said, I'm sure they're fine.

I told him he could leave and he did, still continuing to imply the home wasn't safe and emphasizing that "once you do three windows with us, you never have to pay the surcharge again." He manipulated an elderly person's fear and baited the hook that she could save more money later if she gave him the big sale now. The finale was showing us a 10% off poster, that just so happened to expire that day. Give me a freaking break.

As far as I was concerned the sale was dead, but my mother was convinced that her home was no longer safe and called him back.

He manipulated himself a three window deal, with sub standard windows that I'm just sure will help him toward that volume bonus he wants so badly.

Home Depot sent a lying, moral less, conman who had no ones interests but his own in mind. Yes he got Home Depot a sale. My mother will spend nearly $3000 on windows she didn't need because he was coy enough to prey on her fears of safety.

I had planned a natural gas generator purchase from Home Depot later this month, sink, faucets and a hot water heater. Rest assured, that's not going to happen. Go Lowes!

Honestly, I suspect they will probably promote him to supervisor for his ability to make manipulative sales.

Ironically, he was here today to close the sale and collect his money. I avoided him and stayed on a different floor of the house to keep my anger with him in check. But he had to come rub it in my face and asked my mother to bring him down to "say hello". I told him to his face that he was a liar and a con man. He didn't dispute it. I also advised him that I hadfiled a copy of thiscomplaint with his management in Atlanta. He told me thank you. THANK YOU? He already knew he wouldn't see the least repercussions for his actions. Great internal culture you have when your staff has no worries when a customer complains.

Moral of the story? Don't buy from Home Depot. They track your every purchase, allow their employees full access to sensitive financial and idenity information, lie, cheat and anything else they need to in order to tric the elderly.

Have been a long customer of Home Depot. Starting last year, the fuel pumps at the fuel center would not accept my Home Depot credit card. I inquired iniside and the clerks did not know what was wrong. Went to the Home Depot store and the card was ok and expained that they would not except my card at the Gas center. Called the 1-800 nuber and said everthing is ok.
I can use my card at the Home Depot store but not at the Home Depot fuel center. I have asked over and over what is the problem and no one can give me a answer. I can use my card at the Home Depot Store but not at the Home Depot fuel center.
Again, when I ask, no one seems to care about the problem. Do I get help or start buying my gas else where? Someone needs to contact the Manager of this store and find out what the problem is., as I travel every week, but I am not able to use my card at the Home Depot fuel stores?

After getting a requested consultation visit from Home Depot's sales associate, on Nov 19 my wife purchased new kitchen appliances, granite counter tops and plumbing work for the kitchen and two baths. She was really excited to get a new kitchen in our small Melbourne, FL home. On Nov 27 we had appliances delivered from the $8, 511 purchase at Home Depot in Melbourne. When I arrived home from work three hours later, I went to my den as I always do to take off my wedding band and put it in my leather watch case - the case is about the size of a fat loaf of bread. I was shocked when I opened the case and found the top level of three watches missing. I called for my wife Sandra and her jaw dropped. We knew what had happened. No one else had been in the house that day. The den is right around the corner 8' away from the kitchen. It was the Home Depot delivery guys. I sat down at my desk and opened the center drawer. An iPhone and a thin digital camera were missing. We checked for her iPad that had been on the kitchen counter. It was gone. Subsequently I have found that another watch from a drawer by the doorway was also taken. Nothing else is missing other than our confidence in Home Depot.

Apparently Home Depot outsources delivery. In this case Home Depot has an arrangement with Ralph's Delivery but Ralph's Delivery outsourced the work again to CMJS. Two sketchy guys handled the delivery. Sandra was at the house although on her hands and knees cleaning behind stove and refrigerator, moving stuff so the microwave could be installed, and making sure our two Golden Retrievers didn't bother the 'Home Depot' delivery guys. One of them made a quick snatch and grab visit to my den while she was not paying attention. Now she feels badly that it happened under her nose and we both are just really disappointed that a big deal Christmas present for us both has cost us so much. We both feel violated.

The delivery guys, of course, denied the theft and the Sheriff's office has been unable to tie the theft to the two guys. We still have finger print dust in the den (leather doesn't take prints).

Three of the stolen watches were valuable. The three police reports document the case but not the disappointment. The Home Depot store manager knows about this but didn't reach out. The delivery people turned it over to their insurance company who said it wasn't a loss, it was a theft and the staff denied the allegation.

My homeowners policy doesn't cover valuables like this. Typically I am chary about offering unsolicited advice. I'll make an exception here because I am pissed. Were I faced with this problem and the CEO of Home Depot, I would do a few things: yell at the store manager, change the three level deep no accountability delivery process, and make it right with the customer. NONE of that happened. Buyers beware - Home Depot delivery contractors steal!

there is a credit card on my Equifax tha tis not mine I need it removed Adress is PO Box 6497 Sioux Falls SD [protected] Acc # 60352003387xxxx ? ccredit line $9600.00 opend 11/12/1993 last payment 2/2012 it only listed as THD/CBNA

When I ordered a clothes dryer from Home Depot I knew that they did not do their own deliveries - in fact, they make a big deal about using General Electric, which is supposed to make you feel better. What they don't bother to tell you is that GE is just the middle man, who in turn contracts with some local Podunk delivery service using part-time laborers. This does two things: first, all your delivery information has to go through three separate companies, so any hope of getting the instructions correct is hopeless; second, there is no responsibility - whatever goes wrong with your delivery is always "the other guy's fault."

In my case I was assured by a Home Depot representative that if I purchased a "stacking kit" with my dryer that the delivery men would be more than happy to stack my new dryer on my existing washing machine. Having been fooled before by Home Depot in the past I even made another call to their "delivery hot line" number and was again assured that there would be no problem. And being a belt and suspenders man I then included these stacking instructions in my order. Of course, I have since learned that no one reads these instructions.

Of course, on the day of the delivery, the delivery man claimed to have no knowledge of having to stack my dryer. (This was after he had already tracked my carpeting with his dirty boots.) He and his partner then quickly jumped in their truck and hurried off to their lunch appointment, apparently happy to not have to make this delivery. I then spent the next two hours in the hell called Customer Service for Home Depot, GE and the local deliver guy. Of course, they all were so busy pointing fingers that no one had the time to help me get my dryer delivered. In fairness to Home Depot, they did finally agree to refund my money - the same money that they had held for the last three weeks.

Bottom line: use the Home Depot delivery service only if you are prepared to cover your floors with plastic, have tea and cookies ready for the delivery men and end up with your appliance sitting in the middle of your floor. Believe me, they will find some reason not to install it. Home delivery should be a time for a retailer to gain the good graces of their customers - instead Home Depot has decided that it is a just a necessary evil of their business and treats their customers accordingly.

I could not believe that I had to check myself out when I went to Home Depot...There were no Cashiers just automated machines...This is the worst...Do we work for Home Depot ?..No...Then why must we scan and check ourselves out of the store..Now they are getting rid of Cashiers..I hate Home Depot now...This makes me sick...

I ordered a sale item online ( a compressor and nail gun) on Nov 23rd, it was a good deal and after a couple of days of checking my online status still saying pending, so i call the customer cares and they asked me if i knew that item was on back order and i said no, so they said should be about 3 or 4 weeks to receive it, well after 4 weeks heard nothing so i called again and the online person said she would take my name and number and they would call me with in 24 hrs, heard nothing from them, then a week later i get a email saying the product was to arrive at warehouse on Dec 21 and shipment dates and confirmation emails would be sent out then, well it is now Dec 26th heard nothing so called again, and the lady i talked to was basically talking to me like i was a [censored] asked me if i still want it, i said yes, she said hold on, then she came back and said ok i put in computer that you still wanted product, so then i had to asked when the hell the product was going to be shipped, and she gave me an excuss about the holidays and stuff, but i said well i got a email saying you were getting it on the 21st, she then just told me to call back in 10 days, bunch of BS, last time i go to home depot, now will be an exclusive shopper at Lowes,

washed my mobile home two times . this year oil started leaking out and machine burned out.i have been a loyal customer for many years but this machine makes you wonder about home depots quality

In the late spring of 2012 we required a replacement of the roof on our home here in Ottawa. We selected The Home Depot of Canada not for its price but for what we thought was potential future service. Home Depot uses a general contractor by the name of Peak Installations. They in turn sub contract to local companies.

On Oct 16th I called Home Depot (Peak Installations) to have the flashing repaired (screwed down) as they had started to pop up. It was a minor repair that I could have done myself but I wanted them to do it for warranty issues. It would be a 15 minute job at the most.

So as not to bore you with details, after I was told I would receive call backs and not receive them, being apologised to for more than a few times, would not be called with the “follow-up” (assuming the work was completed)...you get the picture.

On Nov 18th and after multiple phone calls that “I” had to make to “them", the roof finally had its 15 minute repair.
Over a month!

Advise:
Was there a benefited to have either Home Depot of Canada or Peak Installations involved including installation or Service? Absolutely not. They provided NO value to the whole process.
Was there any cost saving by going through Home Depot? Zero, none. They were not the cheapest.
Would I use Home Depot again? Not in this life time for any kind of work. They added meaningless delay and no means of complaint, as I tried. They simple passed me on to Peak who eventually “after 24 days” passed me on the sub contractor, who 9 days after that fixed the 15 minute problem.

Watch for a neighbour getting their roof done. Observe who and how the roof work is being done. Watch for their cleanliness, the tools they use, efficiencies and completion time. Speak to the home owner afterwards about the service and the process. Avoid the nonsense advertised by Home Depot their supposed Big Service name and helper in all this, because it’s all useless BS.

I purchased a roof for my home from Home Depot in April 2011 and have been fighting since to have it properly installed. I paid with my Home Depot credit card. During one of my many calls to the customer service department, I was asked if I wanted to dispute the charge. I agreed it was worth disputing and that my roof (still to this day) is not satisfactorily installed. The dispute was opened on May 9th, 2012.

The dispute was finalized in my favor and $12, 110.00 was provisionally credited to my account on September 9th, 2012 with a note that if further “significant evidence” was found that the amount would be reapplied to my account. I called the customer service and asked what “significant evidence” would entail and how much more investigation would there be. I asked these questions as $12, 110.00 is a lot of money and with the initial letter opening the dispute claimed that the initial investigation could take up to 60 days, and by the time I received the letter stating that the charge had been reversed was 128 days, double what was quoted.

I was told that it was closed and no further investigation would be completed. However, around October 1st, 2012 I received a phone call from the Phoenix office asking if someone could come down and inspect the roof and make sure that everything was taken care of. On October 6th, 2012 a gentleman came down to my house and instead of getting out a ladder to get on the roof, he pulled out some paperwork. He explained that this form was a copy of a previous form that I had signed and that the person who had the form in Atlanta “had died” and because they “had died, no one can find the paperwork that was originally signed”.

Reviewing the paperwork, I noted that the form was a Customer Service Order form and stated that the work to be completed was to fix some exposed nails, torn shingles, and repaint the metal trims and that those specific items were completed. It also states that the balance remaining was $0.00.

With the suspicious circumstances surrounding this, I asked the gentleman if this had anything to do with the disputed charge. I was told that it had nothing to do with the charges and that it was only replacing a lost form. I reluctantly signed the form, the gentleman never did go on top of the roof and he left. Several weeks later I received a letter dated October 18th stating that the $12, 110.00 has been reapplied to my account and that “Additional information has been received that provided significant evidence for the amount to be reapplied to your account”. Attached to the letter was a faxed copy of the form I signed on October 6th, 2012.

This was clearly a scam to trick me into signing a form stating that the roof had be satisfactorily completed in an attempt to defraud me of the amount that was returned to me. This is obviously a bait-and-switch, which is an illegal practice in the United States. I am writing for corrective action in returning the credit of $12, 110.00 back to my account. Home Depot cheated me out of a properly installed roof, and then scammed me into paying for it after the disputed charges were dropped from my account.

Permanently re-credit the $12, 110 back to my account, zeroing my balance.

Several months ago Citibank, the company that administers Home Depot's credit cards, decided to drop me (viz., cancel my card) because my overall credit score had dropped. They did so in spite of the fact I had never missed a payment to them, even though I used the card extensively while renovating a house. One day I tried to charge some paint, and the clerk informed me my account had been cancelled. Arguments with Citibank were, as you might suspect, fruitless: So sad, too bad, pay up, get lost. I was/am indeed in a precarious financial position, because of being laid off and diagnosed with cancer. But I had been practicing financial triage, making sure payments were up-to-date with important accounts and managing to make at least small payments on all of the rest. Home Depot was an important account, because I used it to maintain two very modest rental properties.

Bottom line: it doesn't matter. Citibank deems you a bad person, you're out. Period. Plus late charges and interest.