Home Depot
Reviews and Complaints

We made an online purchase for pick up in store at the end of April, when we picked up the items several of them contained no boxes, which at first was not a problem as they were all items that needed to be used anyway. One particular item was a circuit breaker for a new sub panel we were installing in our newly purchased house. About a week later my husband (along with our electrician) returned to Home Depot because the circuit breaker we ordered online was not the type we needed. My husband and electrician went directly to the electrical aisle in order to compare the item we purchased with the new circuit breaker they needed to replace it with. My husband asked an employee for assistance in finding the breaker they needed. The employee then took the breaker directly off the shelf and told my husband he could collect it at the Customer Service desk. Both my husband and electrician were shocked and wondered why the employee behaved this way and asked why. The employee did not answer and simply told them to collect it at the customer service desk. My husband abided as he had a return anyway and upon arriving at the service desk the electrical employee argued with the CS rep to not allow my husband to return the breaker as it "had been used". Both my electrician and my husband let the CS rep know that the breaker has NEVER been installed let alone used and was out of the box when we picked up the items from our online order. Eventually the CS rep let the electrical employee know that she could handle it and completed the return and purchase of the new breaker. This in itself would not be a huge deal though we did want to let the corporate Home Depot know that the service we received was sub par.

Corporate Home Depot then informed the South Portland location of Home Depot of the incident and the assistant manager explained to my husband that the electrical employee walked that item to the service desk because it is policy to occasionally walk items of such value to the desk. I then followed up with the contact at Home Depot Corporate to find out whether or not this was true. I forwarded my receipt to her and the Corporate employee let me know that this is NOT the policy for that item and she wasn't sure why the Assistant Manager would tell me that. She assured me that the situation would be handled at the store both with the employee and the assistant manager and that they would be looking to pull camera footage from the time of the incident in order to investigate and that they were taking the matter very seriously. We then received a phone call from a claims examiner for Home Depot who indicated that the management team did not feel that pulling camera footage was necessary as the electrical employee indicated to them that the reason he walked the item to the desk was to assist my husband in getting a SKU number for the item he was returning. (this was also a lie) she then let us know that the store was sorry for what happened but didn't feel it required investigating and offered us a $100 gift card. My husband declined.

Just this past Friday a separate (yet we believe related) incident occurred. A deal was advertised on the Home Depot website for a 12 pack of garage door lubricant for $4.27. My husband purchased the item online for in store pick up and received a receipt indicating the same. When he arrived on Friday evening to pick up his order he was given a single can rather than a 12 pack. He politely let the CS rep know that he had ordered a 12 pack and not a single can. The CS rep asked to see his receipt and my husband obliged. She agreed that the receipt showed a 12 pack and called her manager to rectify. The manager indicated to my husband that there had been an error on IT's part and that this price was a mistake. My husband let him know he understood but that was Home Depot's error and they should honor it as it was not our mistake that they advertised something incorrectly and did not notify us of the mistake before we arrived to pick up the item. The CS Rep also said to the manager "but he has a receipt for a 12 pack", the manager ignored her. The manager then picked up the slip from the desk (which had my husband's name on it) and his attitude instantly changed. He immediately said to my husband "how can you expect to purchase a 12 pack of these for the price of one can?" my husband said that stores do deals all the time and you can get items for 90% off on occasion, perhaps Home Depot was liquidating that brand, there was no way for him to know. The manager then told him "I will give it to you this time but don't ever come back to this store again". This was the store manager, we believe he was dealing with the issue with the electrical employee from the previous incident and wanted to take revenge on my husband for the issues he had been dealing with recently.

We ended up leaving without the items we picked up and without processing a return for it either. We decided to contact the online support to find out whether or not the online support team would do the right thing and honor the purchase we made. I explained the situation to the rep and let her know that all we want is to be able to pick up the item we paid for and was reflected on our receipt. She asked me how I got the impression that the price was for a 12 pack. I had already informed her that my receipt said a 12 pack and that I could indeed read. I asked if I could forward her a copy of my receipt for her review. She gave me her email address and I forwarded her the receipt. I then explained that this was advertised on several deal websites (DealNews FatWallet etc) and was reflected on the Home Depot site. Her response was that there was no way that Home Depot could be responsible for a “third party’s typographical error”. I told her again that this was not a third party error, this was reflected on the Home Depot website AND on our HOME DEPOT receipt. She declined to answer.

Upon further research it appeared that Home Depot was aware of the issue and online customer service reps were instructing local stores to honor the misprinted price for those who purchased the item. It would appear that the store manager at the South Portland location did not do as he was told.

I paid Home Depot to install new fencing. The material used is not the same as the sample that the Home Depot employee showed me when he first visited my home to give me an estimate. I was shown 2 samples of wood. One was much thicker, and looked like it had been sanded as it was smooth. The other sample was thinner and very rough. I choose the heavier, better quality, sanded wood sample. However, the wood that they installed looks like the lesser quality sample. The product installed is inferior quality vs. what I was shown. I contacted Home Depot’s corporate office and received a letter from their Customer Care person refusing to do anything.

I believe what they have done is fraudulent in that I was shown one product, but a different, lesser quality product was installed.
I am going to report them to the Texas Attorney General, BBB and FTC, and every review site that I can find on the internet. People should be warned about this company.

I ordered two patio sets from Home Depot on 10/9/14 and selected ship to home. Delivery estimate I was given by Home Depot was May 15th through May 23rd. Home Depot's website said that I would receive the order in 3-10 business days, which would equate to receiving it May 23rd at the latest. When the order was turned over to the delivery service, Nonstop Delivery, I was given a tracking number showing an estimated delivery date of 5/23/14. The patio sets were picked up in California on 5/13 to deliver to my home in New Jersey. By 5/18/14, tracking was updated as being at a location that was 27 miles from my home. I contacted Nonstop Delivery on 5/23/14 because the tracking information still showed that the patio sets were at the location 27 miles from my home and did not show as out for delivery. I was told "Your item(s) are in transit on their way to the local terminal in [a location that would now be 45 miles from my home]. Once they arrive and are checked in the dispatcher will update the website with the actual date and time of delivery." I told them "I was told 3-10 business days to receive the order. Today is the 10th business day." The gentleman I was chatting with responded, "My apologies if there has been some confusion. The 10 business days exclude weekends and holidays." I in turn stated, "I realize that. I placed the order on May 9th. That is 14 days with weekends but for business days, this is the 10th business day." He then told me, "The 10 business days would begin from when the order was registered with NSD. That took place on 5/13." I then asked him when it would get to the new location that would be further away from my home and he responded, "I was unable to get in contact with the carrier but, I would anticipate it getting to [the new location] no later than Tuesday 5/27." So he is now telling me that it is going to take 4 days to get to a location that is only about 45 minutes from the location where it sat for the past 5 days and I can now assume that at the earliest it will be delivered to my location Wednesday, 5/28/14, 2 business days (5 total days) after the delivery date I was told when I placed my order. As of today, 5/24/14, the tracking has not been updated. The latest delivery date that Home Depot provided me was when I expected my order and I planned accordingly. I will never again order anything ship to home from Home Depot.

just bought the LG Electronics 7.3 cu. ft. Gas Dryer in White from Homedepot, Customer service
Representative said is free installation, but the deliver guys said they could not do the installation in the garage. Ridiculous!. Then talk to the homedepot customer respenstative again, want to return. They said the product is non-returnable ! Cost almost $900 for non-returnable ! Terrible customer service, be aware of homedepot, you may buy expensive stuff for non-returnable !

I was in Home Depot, Nashville, TN. The store on Briley Parkway in Madison, TN. I went into the section looking for assistance in getting some vertical blinds installed. The store employee in that section clearly saw me. His name is Ben. He quite smoothly disappeared <
into another area of the store. I kept browsing, thinking he would return. First, he saw I was
African American, So, he surely did not return. Home Depot employees are notorious for their racial prejudice in assisting black customers. I have noticed this for a long time now. I will be going to Lowes for my blinds. This guy was paged to help me. He pretended he did not understand what I was explaining to him; he was clearly peeved he had to wait on me. I was really taken aback. He said, well someone will need to come out and measure your blinds and you cannot schedule that tonight. It was Sunday evening around 6:30pm. He said, I will take your name and have someone call you tomorrow. It is two days later, noone has called. This is really sad business and buyer beware. Shop at Lowes. They are much more customer friendly. This old white guy needs to take his racial hate someplace else. He is losing money for Home Depot.

Home Depot offers delivery and installation services of appliances. Do not use Home Depot's "service." They contract with Spirit Delivery to deliver and install the appliance. This company uses inexperienced movers and installers. They actually dropped our dishwasher getting it off the truck, which damaged the unit, and we refused delivery. To get another unit took 5 days to order and deliver. This crew punctured the drain hose during the install. Spirit refused to cover the damage and said we had to order a new hose through Samsung - even though Spirit installers damaged the line. After hours on the phone with Home Depot, Spirit, and Samsung, this hose takes 8 more days to arrive. After several more hours, finally, Home Depot hired an actual dishwasher installer to come and fix the problem. DO NOT USE SPIRIT DELIVERY. They are inexperienced, clumsy, and do not take any responsibility for their mistakes. We ordered our dishwasher on Nov. 11 and it was not fully operational and usable until Dec. 12 due to the incompetence of Home Depot and Spirit.

We were in the lighting department and we opened the box of a light that was already opened. Bob, one of the employees, asked us very rudely if we were gonna tape the box back since we opened it. I told him it was already opened and he started cussing at us. He said ### lady that's ridiculous and mumbles some other words and walked away. He should not be in customer service if he doesn't know how to treat one. We complained to another employee and she said oh you must mean bob. She said he was rude to one of her customers too. That is ridiculous that he gets away with the way he acts. I will not be at Home Depot anymore!

I've worked for home depot for a year now. It's not too bad but I have some MAJOR issues with some of the management staff & customers, with the customers being the biggest problem. I get all types of customers here good and bad, but some are MUCH worse than others. I get idiots complaining about anything & everything. It's very frustrating dealing with DIY'ers who are clueless about what they are doing, asking an infinite amount of questions and getting upset because I DON'T have all of the answers because I'm an ASSOCIATE not a gardener, electrician, lumberjack, construction worker, painter, plumber, kitchen specialist...etc. These customers will come and expect a part time associate to know EVERYTHING, & if they don't, they go straight to the ASM's & b***h like the f****n' b*****s that they are. Then they try to make the associate feel at fault when they don't know what the hell they are doing their own damn self! Well Home Depot has this customer first policy that makes sense since it is a retail store. Problem is some of our "valued" customers are nothing but a bunch of ### who take advantage of this & go talk to the managers for ANY little Bull***t to complain. As an associate there isn't much I can do about it, clicks & favoritism runs rampant. My only option was to come here & vent, since they will just blackball me inside the workplace for bringing their attention to this type of thing. The problem is at store 1911 in Cicero. Great place to work, not so great customers and a couple [censored]bag ASM's. I've had customers making up complaints about things they did not like and stretch the truth a LOT. How do I let it be known that this Home Depot has MANY, MANY rude, offensive & devious customers. Having ASM's who believe the customer's every word doesn't help matters at all. I'm a struggling student and I need this job or else I'd have quit already. The fact is that ASM will favor the customers most of the time, when some of those complaining customers & ASM's need to be investigated themselves for their own s***ty conduct. Ask any other Home Depot employee about this & they will tell you the same. After working here I've learned that the world has WAAAY more idiots, ###s & lowlifes than I ever thought existed. Like I said great place to work but too many s***ty b***h customers, store managers & ASM's.

I paid $40 to have blue prints printed for the home depot (Pro-desk store 6613) to do a take off on custom interior doors for a nearby 4 story apartment building. The bid came to $240, 000. The regional manager Cameron Mickey contacted me by phone and through their employee and told me that my customer was on their commercial account list, but didn't have their contact info. (REALLY?) They were asking me for the contact names so they could go direct to my customer and cut me out of the project. I refused. They found the information anyway and killed the project for both of us.

I'd brought a replaced bulb for my desk lamp that I always did every 3 months. However, I took 1 in a hurry lunch-break & paid as previously & found that bulb in the box isn't the right 1to fit my lamp. Then I let my mom to exchange the right one w/receipt & within 10 days, but the customers service didn't believed that's their product & said no exchange for this reason. We don't mind to pay for products we used to, but I really brought from that store with receipt paid & the box package & bulbs that's able to find in that Store. Mom paid the new one finally for I really need that! Why they said no? They said that the right bulb should be in the right box & they don't believe the wrong bulb go into the other box package. Does any one had this experiences? I felt very upset for our new house will need a lot of appliances & maintenance products in Nov. "Mom say never go Homedepot in the rest of life! The lady with bad temper in Customers Service" Then, we should go to Canadian Tire / Bestbuy... Any advice?

I'm a customer at Home "Depot and I was passing one of their employees and store manager talking and witnessed their manager Rhonda Worley being very rude to her employee about the way she talks, since the time of service I've came to this Home Depot this employee has never been rude to me nore have I questioned her choice of vocabulary.I'm sending this conplaint because I beleive no matter how superior an indivdule think they are I beleive its disrespectful for a Manager who has her face up in the store everywhere to be so rude to her employees.After hearing this and witnessing the insodent I waited for the employee to return to the floor to see if everything was ok, and after doing so I left this Home Depot to go to another home depot to further my business.

I was shopping at the home depot and noticed someone who looked very familiar.
I look a little closer and its none other than Genesi m ledesma!
Apparently he is a "met" team supervisor after he was convicted of money laundering, fraud, theft and drug trafficing!
How do i know this?
Because he stole money from my fathers company for the last 3 years!
I am shocked that a store with such a reputable name like the home depot has convicted felons working for them as their management team!
Do they not run backround checks?
What did they think he was on vacation for 2 months?
Im am disgusted and i will never shop again at the home depot for allowing animals like this to work for them!

Long story short, I worked for Tool Rental in Home Depot. I had been there for almost 2 years and received customer praises on a regular basis. I worked extra hours when they needed me to, and I provided exceptional customer service. We had about 15 carpet cleaners. Half of them got rented, the other half use to collect dust. Some employees would use them without telling anyone, then bring them back. I needed to use one for my college graduation, so I legitimately created a contract with my credit card. I had it for two weeks, but only used it for a day. I told my manager that I had it and that I was bringing it back the next day. He acknowledged it. When I brought it back, I charged myself the minimum charge($20) for a carpet cleaner that would have just sat on the shelf. (They got mad that I discounted myself a rental for using it for only a day, even though we discounted customers at over $300 on a normal basis).Next thing I know, Corporate fired me, claiming that I cost them the opportunity to rent it to the customer, THEN, after they fired me, they sued me for $585 to pay for the legal costs of charging me $200 that a 'customer' could have paid for, for the potential rental. When I went to the store managers for help, they just shrugged and said it was out of their power. I have never been treated with such disrespect after being a well respected and liked employee in the store. I have the legal paperwork for proof. [protected]@hotmail.com

We bought a Hampton Bay cantilever umbrellas from HD. The umbrellas was made poorly, the metal handle enclosure broke (7 days after the warranty ran out). By the way, this is a metal fatigue issue. I called, the only choice I had was to buy a new unit, the company is aware of the issue, there are 44 complaints I have found on the matter and they do not offer a replacement part. I was absolutely told the warranty was out and I could buy a new umbrella. The only solution they offered was a small discount if I bought factory direct but I would have to pay $75 shipping and handling that resulted in the umbrella costing more if bought from the factory. I tried repeatedly to explain this is a design issue, it is dangerous and my child could have been hurt if she had been near the umbrella when it collapsed and the cantilever pole is more than heavy enough to break an arm of a child and with a sharp metal edge due to the break, it could easily cut off fingers considering the fact there was 40 pounds of weight slamming to the ground (the metal part that broke is the lower attachment point of the cantilever pole). I was told they were aware of the problem, but it was not possible to fix and if I wanted a replacement they would ship it as soon as they recieved payment.

Scheduled a payment for 6/12/2013 on 6/11/2013 threw their website. 6/13/2013 after getting a payment on 6/12/2013 charged a second payment on 6/13/2013. No notice cent of their action and after a phone call on 6/14/2013 to customer service. I was informed that they took the money and I authorized a second payment while I was away and getting medical treatment. Then told me my dead wife must have posted the second payment. That changed when I told them she is dead, too someone must have done it for me. They do not pay penalties they may cause by taking improper actions.
After calling my bank and having the payment reversed and denied. And informing CBNA of the action. They then, (3 hours later) sent me an email informing me they had taken money the day before. This email did not have a confirmation number or authorization code, and should have had such if I had authorized the payment.
In short watch them! They will rob a person if given a chance. Or will lie to a person over 50, and imply one is senile rather than admit they made a mistake.

We installed a flush mount kitchen light and one day while cooking I heard a loud pop. the base which looks like wood and is plastic burst. Luckily the glass shade did not crash down to the floor. When I called the company I would have to prove that I am within the 5 year warranty. I purchased with a Home Depot card and when I tried to investigate how long it was, they would only go back 6 months. Well, I will not buy from Hampton Bay anymore. Luckily I did not get injured.

Bought a dryer from homedepot.com online, got it delivered in good time the delivery men took it to my elderly parents home and quickly installed and left without even trying to turn it on to see if it worked. When my folks tried the dryer later it there was a bad burning electrical smell and the motor worked but not the heating part of the dryer. We called and got a replacement with the extended 5 year service plan, we got it in a few days all good so far. Until I tried to register the warranty with Home Depot .

It took 2 days on the phone & web, we even went to the store in person to see if we could get it straighten out that way with no results just the same incompetence as the internet & phone. It was a insane experience of constant contradictions, confusion, misinformation & incompetence. They send you to another extension on the phone that leads to the wrong place until you have to hang up and try calling someone else at Home Depot with a similar experience of being sent to an extension that leads to the wrong place. I went through this phone process over and over and over and over and over. The emails that they sent me had false misleading information about registering and the web page where you register doesn't work.

Finally after I started talking rough to these people (and it seems that what it took to get this done) they finally supposedly straighten out the registration for the service plan but only after going through more confusion and contradictions. I say "supposedly straighten out" because they give you no paper receipt, email receipt, fax receipt or web account confirming that your product is now registered. You just have to take the word of these bungling clowns whom I wouldn't trust that they could even remember their own name! So after all this I still don't really know if our product is resisted and if we are going to have to go through other insane process with Home Depot if we need to have the dryer repaired under their extended service plan?