Home Depot
Reviews and Complaints

So after working 6 m for them and doing sales and getting recoverys., they don't care about you. So I found a store credit card. Not a credit card. And got it mixed in with my cards and because I used it and that's not all also because I have bought stuff and returned it and had gotten store credit. And they fired me for a 4 dollar credit that I found. But yet I have saved them and made them money. So if you think your safe even with your own credit think again.

I wish I had come here before ordering my patio furniture from Home Depot online! I have ordered several appliances from them online and never had an issue, so we ordered our patio furniture in two different parts. Chairs were delivered UPS and showed up no problem, the dining set was supposedly delivered by Non Stop Delivery the same day but NOTHING was at my house. They said they left it on the porch, we don't have a porch! I was home within 15 minutes of the delivery time so there is no way someone could have stolen a very large box from my driveway without me seeing them if they actually delivered to my house when they said they did. I called Home Depot the same day, they called NSD, who said they would reach out to the driver and call me back. Didn't hear a word. So I called Home Depot again the next day, nothing had been done by NSD, they just said it was left where their notes said. I was told by Home Depot that the resolutions dept. would have to look into it but they were closed for the day. Three days later I call Home Depot again and they try to reach out to NSD AGAIN and don't get any answer at all, this time I'm told they have to open an investigation that takes 10-14 business days before they can even credit me back for the $400 patio set that I haven't received! It would have been awesome if they had started that on Thursday when I originally called! Best part is the cushion covers haven't been delivered yet, but once I get those they are also nonreturnable! Why would Home Depot continue to use this company if they are this bad?! And if they use this company they need to update their policies unless they like ripping people off and alienating loyal customers.

In April of 2014 my wife, who has been an invalid since falling in July 2012, was diagnosed with skin cancer. While the prognosis was not that serious, I decided to remodel my main restroom in the house to make it assisted living friendly, so my wife could have acess to the sink and therapeutic tub and enjoy those amenities as much as possible via a wheel chair. I had also discovered a soft spot in the bedroom floor from termite damage. I was a senior at Texas A&M University (I graduated on May 9, 2014) and didn't have the skill or tools to accomplish this myself. I was a familiar customer at Home Depot and went there to get a piece of plywood to temporarily fix my bedroom floor. Then I asked an attendant if he could recommend a good carpenter to me to do the necessary remolding and floor repair. He told me that the quickest way for a Home Deport employee to be terminated was for him or her to recommend a contractor. He then told me that Home Deport had their own Home Repair service (Statewide Remodeling) and that if I talked to the guy in the paint booth while in the store, that gentleman would tell me "all about it". I went to the paint booth and did as I was advised. The man at the paint booth handed me a credit application and said: "Fill this out andd send it in; if it is approved, someone will contact you. About a month later, I finally heard from Home Depot. They sent me a Project card with a $10, 000. Credit limit with the option to increase it (by December 2014" up to$25, 000 upon request. I called the number on the back of the card to activate it, then I was directed to a lady who told me that she was in Houston, Texas. I described the nature of the remodeling that I wanted-done: The restroom remolded assisted living friendly with a handicapped commode, a therapy tube similar to "Safe Step", with grab bars, a whell chair friendly sink and two soft spots in my bedroom floor, the result of termite damage repaired. I stressed that this was for the benefit of my wife and I wanted the work done by no later than July 1, 2014. I was ready to try to find a job after graduation. I didn't hear from anyone for a month then finally a salesman called. He scheduled the appointment for 1July2014 (in other words; the day I had wanted all of the remolding completed by. He seemed nice enough but the Estimate of the job was $9450.00. My restroom is 5 feet wide by 8 feet deep; this did not include new wall coverings. To get that amenity, it was going to cost a totl of 11, 449.00 (later I disvoered that increased cost had not been included in the ticket. In the meantime, I had contacted an independent modeller from Rockdale Texas who was going to do everything i had asked, PLUS tile the walls and floor, for a flat $9, 000 and no contract. He was also licensed and bonded. The only thing, he wanted his $9, 000 in cash. I had it but was concerned about the possibility of more medical bills because of my wife's health. I questioned the high price quoted by the salesman and he assured me that all of their products were "top of the line" including the therapy tub, and that all of their service personnel were licensed and bonded. Plus, I could pay it out at $256.00 a month. He seemed genuine and presented himself well. Then on July 9th, 2014, the "foreman" from Statewide Remodeling who was assigned to preview the work site at my house showed up. He was drinking a beer, which he carried back to his truck. He didn't seem to know much about construction and we literally had an argument about the repair of the soft spots in the bedroom floor. Noticing that my wife was an invalid (which was also the reason for the remodeling order), he actually spent more time trying to get me to hire his girl friend to home sit my wife than going over the contract details. Finally he left, then we noticed that he had left his cell phone. We figured it was a gimmick for him to have an excuse to return. Sure enough, he returned about 9PM that evening with his girl friend. I handed him his phone and told him my wife had gone to bed. He told me that the job would have to wait until after August 15th because of their work schedules. I didn't hear from anyone until August 5th., 2014, then the foreman called and told me that he and "some hands" would stop by the next day to drop off materials. I was to expect them, coming from Houston, to arrive between 9AM and 11AM. It was almost noon when the foreman called and asked if I had seen his crew. I replied that I hadn't seen them and that no one had called. He then told me that "they" must be tied up at another project that was also going to be completed that day. I had expected them to just drop off materials. Instead at 2PM The foreman showed up, again I saw him leave his beer in his pickup. His two hands wee hardly licensed and bonded. They were both illegal immigrants. Here is the list of materials they arrived with: one piece of plywood, untreated, 3/4 inch with a section cut out. I looked like it had been in someones garage for two years, or more. Five new untreated 2 by 4's. one sack of cement, 5 sheets of heavy duty tin and four sacks of sand. There was also a tub, without any hardware. The tub (supposedly a $6, 500 value) looked like something scavangers had picked up off a curb and had resold. It looked old, worn out and junky. I quickly told him that he might as well keep those materials on the trailer - they weren't going to be installed in my house. Then he asked that his two illegals, be allowed to view the work site, I was angry but consented. We disvoereed that the tub was 5 inches wider than the door way. I asked him (the foreman) how that happened even though he took measurement. He replied that the therapy tub for the home remodeling was "one size fits all". He was not detered even though I had asked him to leave. He explained that his hands were from Houston, the job was in Bryan, and that they would complete the entire bathroom remodeling in three hours (by 5:30PM. I asked him what he had planned to do about the soft spots in the bedroom floor. He told me that after "Rico", one of the illegals, finished remodeling the bathoom, I was to negotiate with him (Rico) privately to perform the floor repairs. I told him the repairs were part of the contract and that they could all get out of my house immediately. I though Rico was actually going to hit me. The foreman was still cocky and told me that he had a copy of the contract and that there would be another mark up because I had not had the house treated for termites. I told him to get off the property. I then called Houston and the Dallas Offices and voiced a complaint and told them to never send that crew back. On Monday April 11, 2014 I called regional manager Joh Howard with Statewide in Dallas, as agreed upon (he was supposed to come visit the job site) and discovered that all of my calls were block to every statewide Remodeling office. I called home depot and asked if I could keep the project card and hire an outside contractor. I would purchased the materials including the tub, from Home Depot. I was told that would be fine. This was on August 15, 2015. On August 27, 2014, I received a call from Green Sky Consumer Credit protection services. The gentleman asked me if I had ever had trouble with my Home Depot project Card; I replied that no, not to my knowledge I hadn't. He then identified himself, his reason for calling and the nature of the work that Green Sky performs. He told me that their agency could not understand why I was trying to purchase an expensive therapy tub when I had already paid Home Depot $9450.00 for a remolded bathroom. The previous week, I had began to get suspicious whenever I tried to make a purchase with the card and Home Depot personnel would tell me that that "computers were down". I contacted Home Depot and sure enough they had charged my Project card $9450.00 and for nothing. Despite numerous calls and complaints I kept getting redirected. Just as Statewide Remodeling had blocked my calls after speaking with John Howard in Dallas, whenever I called their customer service line I would be redirected to a voice mail telling me "how to increase my internet speed". This was handled like one big joke. I finally had to retain and attorney. After I did so and he sent a threat letter, Home Depot immediately restored the Project Card Balance back to zero. I told them to cancel the card immediately. In the meantime, my wife had fallen on July 21, 2014 and remained in the hospital in recovery until September 7th. I had the Home Depot project Card canceled shortly before I had to move her to assisted living. Home Depot and Statewide Remodeling are nothing but rip offs.They do not pull any building, electrical, or plumbing permits and the reason they waited so long, was for another job to take place in Bryan College Station so the same supply truck could service both sites. I have not found one former customer of their remodleing service who is satisfied or who does not feel ripped off. The materials they sent were nothing but garbage and their crew ... well, you can read between the lines. I don't think the foreman had sense enough to walk straight.

As a customer I have lived in Lakewood California all my life. I have shopped at home Depot for many years. Today I went to shop at home Depot and realized every white person and African American that use to work there do not work there anymore. Everyone has been replaced with Latinos that barley speaks English. Is this not America anymore? Do we only hire one race of people? Half of my family is Latinos but I would never want anyone race of people to take priority on who gets a job. I will never shop at home depot again and I will make it a priority to talk about this to all my neighbors in Lakewood. Lakewood is still a small town and words travel fast. Shame on you Home Depot, Lowes will take over your business in Lakewood.

I've purchased a fridge two weeks ago from store #989-Cherry Hill and requested to be delivered today December 11, 2014. Today the delivery truck came on time @9.30 and the fridge was taken apart, doors and trays have been removed, screws were left in the trays etc. I have requested the delivery team to bring the fridge through the back door as we have measured that the fridge would fit through that door. Unfortunately we were missing an inch for the fridge to fit through the door. I asked the delivery team to wait until I have someone coming and take the door out. I was told they could not wait but that they would come back to finish the job. Then the delivery team called their office and scheduled me for Saturday for someone else to come back and get the fridge in the house and assemble it and hook it to the water etc. They took the old fridge out and left.
The guy that I called to help me with the back door and take it out, arrived right when it started to snow.
So now it started to snow and the fridge was in my backyard.
I called the delivery company and asked to send someone else or have the initial team make a quick stop back to my house. I was placed on hold multiple times, had to call back, asked for the supervisor and did not get any help. Any help at all l! I was told multiple times that they would not change the schedule of the delivery team, they would not send someone else because overtime is not approved by the company, they can do nothing for me.
At 1pm I called the store GM hoping he can help. He was not available to speak with me. The weather was bad, my fridge was sitting outside, my back door had been taken out and I paid for a service that I did not receive (delivery and installation)
At 2PM I get a call back from the store manager who says he would send two of his associates to help me get the fridge in the house and they would also be able to assemble the fridge, but not hook it to the water line.
They came around 3.30 after my husband had to take a half day off, get some help and get the fridge in the house, They did not bring tools to assemble the fridge. My husband was not pleased with the job they've done.
SO, what did the delivery team and the company HD/Spirit do for me? NOTHING, except they left me a fridge, that I paid for it, in my backyard.
Where's the installation service that I paid for it? Who is to pay for my husband time, for the work he had done and for my time that I spent on the phone trying to get someone to help us? Spirit did not make an exception and send me a team to finish the job today and on top of that the delivery team had finished their schedule an hour earlier.
Now, more than ever, I am convinced that if I would to purchase from Home Depot again I would have the same delivery service. Who wants that? I am sure I don't want this kind of service.
Sorry HD but you lost a customer because no one bothered to change the schedule of the delivery team, or send another team back to my house to finish the job that I paid for it !
No one cared that I did not have a fridge-the old one was gone-the new one was not assembled, not working and outside in the snow-that my backdoor was out and cold wind and snow were coming in the house, that I spent hours on the phone, asking and begging for someone to come back and understand that this was an exception and not something "just because", that my husband had to get help and carry the fridge in the kitchen and now he has a back pain, that we had to witness a job pour done by HD's associates and still wait for someone to come and hook the fridge to the water line.

More savings-for Home Depot by not delivering the service I’ve paid for and more doing apparently for me, doing the work the delivery team was suppose to do. Shame on you HD/Spirit?

I went to the home depot with my family and bought a Christmas Tree at the Carmel Mountain Home depot. First the service was terrible and the tree when I brought home started to have dead needles fall out and it had brown patches all over the tree it was horrendous. I went there last year and the tree was amazing and I had tons of compliments. I now have a Charlie Brown Tree and honestly a Charlie Brown tree would be better. Very Disappointed

Consumer beware: home depot reviews, product related: we bought a honeywell humidifier earlier this year from home depot. The unit worked for 3 months no problem. Then came summer, so the unit got unplugged. Then came winter and we plugged the unit back in. The unit did not work. We called honeywell's customer service, and after some troubleshooting with the machine, they deemed that it should be covered by warranty. The problem is that they demanded that we send the unit to them in ontario at our cost which is around $54.00. Why should we pay for shipping to repair a faulty product of honeywell's? Anyway, I tried to post this information on home depot's web site, and the review got rejected. So - a warning to consumers: when you see reviews on home depots website, those reviews may not include critical and unbiased information that you may want in order to make a decision!

An "assistant manager" at the Home Depot was over heard by me (a customer) berating a young man with a handicap. She was saying that because he is white and handicapped he has it easier than her because she is an African American. If you read this and live in the area, please call the store and report this woman. This is a human rights issue! We have to stop the hate and love one another! Help me put a stop to this hateful woman's abuse of authority!

purshased this cub cadet ltx1045 from home depot brand new 2009 and was a piece of ### and still is a piece of ###.had nothing but problems from week 1 after purshased .threw 4 belts, had to replace all the idler bearings and spindle bearing, had to replace drive belt and all the idler bearing . had to replace battery .weld the deck 2 times now the motor is knocking and vibrating .im a mechanic and ive done good maint. on it and its still a piece of ###!

I am a very loyal customer to Home Depot and I own a business. We bought a GE air condition with heat for our shop. After 3 times fixing it they finally exchanged it. Bought a Westinghouse generator online and picked it up at Tupelo, MS store. I had it about 3 weeks before using it and then used it 6 days about 5 - 7 hours each of those days. Called store since I has it more than 30 days I have to send it off to get it fixed. I own a food truck and my business depends on this generator. Talked to the manager named Randy and he was and not sympathetic to my problem at all and ended up just hanging up. I have been a good customer for as long as I remember and I am very upset that there is not a better policy for us. What if your store had to shut down for weeks because you bought faulty equipment from someone.
Jan Loyd

In May of 2014 I contracted with Home Depot to do a cabinet refacing of my kitchen cabinets. The contractor they sent out was Hager Conley Construction. The cabinets turned out very nice with one problem. One cabinet split when they tried to screw it down. This would require a new door. After waiting weeks and making several calls I was able to get a replacement door installed. They actually set up install dates and then moved them at the last minute. The final one I insisted no more moving.
Once the new door was installed it was obvious the new door did not match the other doors previously installed. Since that time I have been trying to get this put to rest I did receive a call telling me they would be shipping out another new door to my home and it would arrive on a Thursday for my inspection. This was in early August. Thursday came and went and no door. I then got a call telling me it would be coming later. Now I am in the beginning of complaining to Home Depot about this. I will not be using them again and suggest to anyone else be careful with these folks.

Was at a tool rental in Home Depot in Howell New Jersey it was on a Sunday and there was about 5 people waiting for help there was 1 guy behind the counter the guy was probably in his 50's forgot his name just in case you go there he was there. There was 2 other guys in the back room and the guy at the counter went back there twice and told the guys he needed some help but they ignored him both times. This gentleman kept on apologizing to the customers that were waiting and he serviced all the customers by himself in a professional manner while the 2 other guys stayed in the back talking. I mentioned to him that I see these guys were not going to come out and help and that I wanted to say something to a manager but he did not want a scene this employee to a fabulous job on getting the customers out in a very professional way I wish there was some way I can let this be known with out leaving my name because I do go there often

Well, 3 days ago I gave Home Depot Customer Service on their own site a chance to resolve this as I do not enjoy giving time and effort to things and people that waste it and they never acknowledged the email message I sent at all. I (we) have been researching for 3 months now the best and least expensive way to have a toilet replaced in our home. I ended up at Home Depot (originally wanted to purchase same toilet we picked out at Lowe's) to first purchase the toilet and bring it home with other important home repair items so that later I could schedule (as a package deal) to have installed by the Home Depot's Contracted Plumber. I saved money this way.
First I asked Ruth at the Customer Service Counter (upon getting a package estimate) if I could get my military discount, that my current ID is expired but you can clearly see it's me and that my new one is being processed and ordered through the VA. She informed to just present my current ID upon check-out that it would not be a problem. It's important to me that I not get all rung up at the check-out register and then have somebody say, sorry, sir, we can't accept your ID as it's expired and then go beyond my allotted budget for this huge purchase of $326.00. So, I proceeded to check-out register #1 where Aurora was operating it. First off, she looked at us as if we were inconveniencing her by purchasing items at the Home Depot store in her line, before we were even at the register, however, I just let it go. Then, Aurora is literally running around frantically and gets upset because I picked an item that her scanner/wand would not pick-up and register to the computer, I let that go too.
Finally, after being pushed into feeling very uncomfortable be her, I let her know that I had my Military ID and I'd like to get the 10% discount that Home Depot offers its military/veterans. Aurora stated, "It has to be the person paying for the stuff, besides, your ID is no good and a man from the base said not to take ID's that are no good, so whaataya wanna do now"! I said, well, I spoke to Ruth, the Customer Service Department and she said that it was all okay and that the store would honor my ID and that I did not have to be the one paying out of my pocket so long as it got paid for. Aurora huffed and puffed at me and said that I could call the man at the base and ask him if I didn't believe her. Needless to say, she succeeded at making me uncomfortable and let-down. I truly hope this blaitant act of poor attitude, store communication/training and cruddy treatment doesn't happen to you or anyone else. I'd sure like to see or hear that she has been reprimanded for what she did. I'm so tired of this I don't even care about spell/grammar. Regards---

Home Depot advertises for home installation contractors. If you try to get in touch with these people, Home Depot will just give you the run-around. You can't speak to the contracting company and Home Depot employees say they will contact them for you. Needless to say, at this particular store no one handled the situation. The head office in Toronto was just as bad also giving me nothing but a run-around and saying that I was given top priority. After over a dozen phone calls to Home Depot on Regent Avenue in Winnipeg, Manitoba, Canada (they never returned one call) over a 3 week period, I was unable to get anyone to come out for a consultation for home repairs. Try to call this store and speak to a Manager, that wil never happen. Everytime and any day of the week you call, you are told they are all in meetings. Very poor public relations. They don't live up to their ad and they do not care about the customer. I will not purchase anything from this store, and will relate to everyone I can about their inability to interact and care about the customer.

I bought a GE Adora from Home Depot in September of 2013. This dish washer from the start never cleaned the dishes. It washed for very long time and when I opened it all the dish washing liquid was on the door of the dishwasher and the dishes were still dirty. Called GE for a repair and the service technician came out and said that it need a new motor, so they shipped the part to my house and I thought they would follow up with me. After about 3weeks I called and told them the part came and it was only then the technician came to replace the part. The dish washer worked for another month and them the spindle at the bottom just burnt out and broke. Just got this smell emanating from the machine and on investigating I see this burnt out part at the bottom. They shipped a new bottom spindle and technician arrives and said that was not the only problem. He has to order a new part and come back again. More stress having to wash all the dishes by hand. Called the consumer relations department and they said that the expensive warranty that I purchased from home depot was for reparis only and the machine must malfunction again before they consider replacement. This is not acceptable since my old cheap dishwasher lasted 12years and even though noisy washed the dishes clean and never needed a repair. Anyway, my advise to all reading this is to go with another brand. Stay away from a GE Adora..

An order placed through HomeDepot.com on May 20, 2014 indicated that the patio furniture set was in stock, and immediately available. Estimated delivery was within a few days. On May 26, 2014 I received an email from NonStop Delivery confirming receipt of the shipping order. At that time, they pushed back the estimated delivery date to June 4, 2014. Not happy, since that was after Memorial Weekend and a planned backyard gathering. Since then, the tracking has not been updated. Nor has the shipment arrived. Phone calls to NonStop end up in a call line with a number of callers ahead. After being put on hold, an automated response tells me that there is a high call volume and I am put into voice mail. I contacted Home Depot for assistance on June 11, and that service rep (who was great!) was able to find out that the delivery was sent to the wrong hub, and was going to have to be sent back to Marietta, GA and then onto my hub in Romulus, MI. Revised estimated delivery date was now June 17, 2014. FOUR WEEKS after the initial order was placed. Today, June 17, there was no update on the tracking page indicating that delivery was on its way. So I called NonStop, and got put on hold and then into voicemail. I then emailed (actually got a response) and was told that the order would ship to Romulus in the next 4-6 days, with no further explanations. That will put the delivery out FIVE WEEKS after I placed the order, IF IT ACTUALLY SHOWS UP! If you are ordering from Home Depot, please consider pick up in store and not the home delivery, as you will be very disappointed and will regret that choice.