Home Depot
Reviews and Complaints

Do not ever buy from Home Depot! We have been a week with no washer and dryer and still no delivery date in the future. On November 20th we placed a telephone order with Home Depot major appliances for a washer and dryer. At that time we were given a delivery dates of 11/26/10. On 11/24/10 a confirmation automated call was received at 5:15 pm indicating delivery was scheduled on 11/26/10 between 8:30 am and 12:30 pm. On 11/26/10 at 8:15 am a call was received from the delivery company stating they had not received the washer and dryer, the earliest delivery date would be 11/29/10. It is now 11/29/10 and we have not received any telephone calls regarding if the washer and dryer is going to be delivered. Once we had received the original delivery confirmation, we disconnected the washer and dryer and donated them... it has now been 5 days with no appliances. Numerous calls to Home Depot have resulted in nothing, so far they have passed the buck to LG and to the delivery company. I realize I am a small fish but the lack of customer service is unacceptable.

Our GE Adora electric oven works most of the time, but on the convection roast setting, it frequently turns itself off. After you've turned it back on once or twice, it will usually (but not always) work properly. It's a pain in the neck to babysit one's oven! And why doesn't GE even mention the Adora brand on it's website? It's like it doesn't exist!

We had owned this washer for a few months and the spin cycle never worked right. I had GE come out and they said the filter needed to be cleaned. It still didn't work right after that. It never spun the clothes good and they took forever to dry. Now it won't ring them out at all. Horrible washer and Ge is not Helping.

i did a return for $952 at this store in simi valley, ca. i had all my receipts for this return and for some reason the head cashier named "neal" did not take a liking to me and soon as i left the store with my $952 store credit the head cashier deactivated my store credit card (which means he gave it a balance of $0) and then they told me i was not going to receive my merchandise back. what the ###?

We were in the paint dept. to purchase some paint.I looked for the paint I wanted but didn't see it.There was two other people standing there and without a hello or how are you "I'm busy at the moment and i'll be with you in a few mins."He was putting stock away and using the computor.We have had other occasions of the same sort.We ended up going to Rona for some excellent service.We are now going to go where the service is great. The person who was on the desk was your department manager.Ironic isn't it. Sept 29/2010 approx.9.45am.

because prior billing got lost in moving adress.
next billingshowed minimum amount due 465.00
due date 102310
with a new balance of3320.19, what i paid in full101210
acharge at home depot got denyed
after calling and talking to the credit department{justin dzb}
i got explained that the priorpast due 179.00 should have been
paid first.that was nowhere stated in my billing
he said he could not do anything, but i could try customer service
at home depot, the #he gave me was wrong
after finding the right # i was told not to question them about it
bacause it should be handled by citibank...

thank you very much
geert meyling

[protected]@sbcglobal.net

Home Depot at Home Services installed a roof on my house 6 years ago. I bought the top-of-the-line Timberline Ultra lifetime shingles. They made a mistake and installed a thinner lower quality shingle (the Timerline 30 year shingle).

My insurance company recently caught the error after the roof was totaled in a hail storm. After a month of calling I have been unable to get Home Depot to come and look at the roof and the GAF (shingle manufacturer) inspector will not come look at it either. GAF issues the warranty for Timberline shingles installed by Home Depot, guaranteeing proper installation and protection against material defects, etc. So far, GAF has said that putting the wrong shingles on my house does not qualify as "misapplication".

The first time I called Home Depot about this issue they stated that their records indicated that the thinner 30 year shingle was installed on my roof. I told them that I paid for the thicker lifetime shingle so they pulled the original paperwork from archives. The original paperwork shows that the contract was for the thick Timberline Ultra lifetime shingles and they have paper that shows they paid their distributor for the thick Timberline Ultras so now Home Depot is taking the position that the thick shingles are on my roof, despite the inconsistencies in their records, despite the determination by my insurance company that the shingles are a 30 year thickness, and despite the fact that neither Home Depot nor GAF has come back to my roof to take a look.

My insurance company will only replace my totaled roof with a thin 30 year shingle because that is what is on my roof. I want thick lifetime shingles on my house because that is what I originally paid for. Home Depot and GAF are trying to avoid responsibility for this mistake. If they had installed the thick Timerline Ultra lifetime shingles that I contracted for then the roof may not even have been totaled in the first place.

A HUGE mistake (or possibly fraud) by Home Depot's roofers and after a month of dealing with them I can tell that they are only concerned about their own skins. Nobody will help me.

I ordered Silestone countertops for my kitchen in July. Home Depot's contract says approx. 21 days for installation.

I still don't have an installation date. I get a lot of excuses but still no date. I did my part to be prepared on time and am now living with a ripped up kitchen and having a GC waiting to finish the job. Can't schedule a plumber or finishing! Promises, promises but nothing.

I have done everything I could including contacting the fabricator. Why are we charged before an installation date? Are they making the Silestone themselves and chiseling it? Makes the entire experience very disappointing. Don't get sucked into HD's "promos". You will pay for it with delays.

First: I have spent over $10, 000 at the HomeDepot in Ashburn, VA over the past year. From now on, I will shop at Lowes.

This is due to me not being allowed to be reissued a store credit card, as my wallet was stolen. Amount of store credit was $419.29.

I went to the store and was told they could do nothing and to call the 800 number. This I did and was told that the store credit was like cash.

This is F'ing BS. In this day of computers, customer service could easily find this amount from that store and on that date as I had the receipt - along with the last 4 digits of the issued card to me.

And i know that these cards are tracked within the HD system as I used one card at different stores in the past.

So because HD cannot reissue a card as they do not value their customers, I pray their sales will plummet.

My 15 month old power washer had the Detergent Suction Assembly break the second time I used it this summer. The store where I purchased it showed total disinterest, and hid behind the fact that the warranty had just expired.

I ordered the part on the Internet on July 14th, 2010. Home Depot charged my Visa on July15th, 2010.

Today is August 18th, and after repeated calls and emails to them, I still do not have the part.

Do not buy their power washers. Shop elsewhere. They do not stand behind their products. And there is no "service" in their "customer service!"

I should have read the complaints about Home Depot's special orders before I placed one. I'm now one of the mad customers dealing with rude managers in the store. They just don't care about the customer. My order was late. It took Corporate to get invoved to make them move on getting the delivery to me. Then, the first part of the order arrives damaged. I'm still waiting on the second part and now the replacement part. It's never ending.

At first I thought the store manager was being nice in giving me his cell phone to contact him for help. Now, I realize he never intended to actually answer it. He screens his calls and has someone else call me back. It's classless and shows poor service. It's no wonder store 6326 has such rude manager. They are learning from their Store Manager, Ruben Rodriguez. Stay away from the Home Depot in Weston, FL. We'll be remodeling our next bathroom with Lowes!

I am writing this on July 28, 2010.

It all started 3 years ago when we moved to Durango and bought our townhome. Bought carpet at Home Depot. Waited the 3 weeks for it to get here only to find out they forgot to place the order.

3 weeks later it finally comes, installers do a HORRIBLE job (i.e. ripples across the living room and the carpet doesn't even meet the walls on the stairs. They also tore up all our walls during intallation. Had to repaint a newly painted townhome all over again. We then find out the Mohawk brand carpet has started to delaminate during the installation. We have to start over again. We get Home Depot to agree on giving us a a free upgrade.

Three more weeks later, new carpet comes, gets installed, but installers leave our brand new mattress/boxspring out on the deck in the pouring rain. It takes a battle and an act of God with HD and the installers to get them to replace them.

3 years later (present day) the upgraded carpet is now already falling apart. Home Depot contacts the manufacturer (Mohawk) who agrees to send out an inspector to examine our carpet. After a three hour inspection and then waiting another week to hear from Home Depot, it is determined that yes, our carpet does need to be replaced under warranty. This approval process takes approximately 30 days from start to finish.

We agree on a new carpet and have Home Depot order it. After double-checking, triple checking, and quadruple checking the colors (three shades) and the measurements, the replacement carpet gets ordered.

Three weeks later (this morning) the installers show up with the carpet...but again...another screw-up! We ordered three shades of the same carpet (dark shade for entry way, medium shade for main living area, and lightest shade for the bedrooms). They cut the wrong shades in the wrong sizes...so now they have to reorder AGAIN and we get to wait ANOTHER three weeks!

We find it to be simply unbelievable that something so simple can get get so messed up so MANY times! Home Depot has had more than their fair share of opportunities to make this situation right...but it continues to be the WORST of experiences. We simply want to spread the word to help others avoid getting into the same kind of EXTREMELY STRESSFUL situation that we've had to experience.

PLEASE TAKE YOUR BUSINESS ELSEWHERE!

I will never order online from HD again! I waited 2+ weeks for an order that was supposed to ship 2-5 days after placing. Furthermore, after trying to cancel the shipment, they finally contact and say it has already shipped! I needed this product asap, was in the middle of remodeling, so I decided I would just take it once it arrived. When it arrived, it was damaged! HD said I would have to re-order and do a full return for the damaged pieces. And wait another 2-3 weeks. Bad, bad, bad. I will stick to Lowe's. After reading these and other horror stories online, I will never do business with them again!

Prices for boards 1x2, 1x3, 1x4, 1x6, 1x8, 1x10 and 1x12's are on the display board two inches off the floor, (2") they state 1x4 x8ft $2.35 and the type is this small. you get on the floor at 70 years old and try to get your bifocals to see the prices. you will all get old some day and it will be your turn I have complained to a lot of people ther at this store they tell me to submit to the web site this has been going on for over a year and this is the third e-mail to you at home depot who never get this straightened out. the store manager has ever pointed me to get the computer and send in a complaint. to who? no one listens. this store is not elderly or eye site impaired friendly in this department.

Last year I purchased 30 rolls of sod from Home Depot . For the first three weeks the sod looked fabulous. Then yellow spots began appearing all over my yard. I researched the problem and then asked the people at Home Depot who confirmed it was a fungus. I bought fungicide from the Home Depot and applied as directed. The lawn got worse. I was told to rip up the sod and bring it back which of course at that point was an impossible task. This spring I ripped up the 30 rolls of sod, fertilized and reseeded. There are patches in the yard now where grass will not grow no matter what I do. Now, despite another application of fungicide the fungus is back. My yard is total ugly dissterous mess of bare spots and yellow patches. Thanks Home Depot.

Contacted Hampton bay via their website, was chatting w service rep "Dullys" who was located in FL. Many messages sent back & forth, he then said send in warranty card, w copy of receipt to recieve replacement of missing & damaged parts in SEVEN DAYS. Now it has been over EIGHT WEEKS & no one responds to emails [third notice there] NOTHING What is happening w this company? HORRIBLE customer service = NONE

I have had a home depot credit card for a number of years.Have an excellent paying status with them, they even raised the credit limit. I just rec'd a letter stating I am no longer able to chrg on the card because of "a" deliquent credit obligation, either paid or unpaid. I obtained a copy of my report and see "NO" reason to substain their decesion. Again, I have paid these people faithfully.Lowes here I come & word of mouth WILL HURT HOMEDEPOT.

I bought thomasville cabinets from Home Depot in NJ on 4/3/2010. When I received cabinets from Thomasville, 18 out of 29 boxes had scratched, dented, or chipped on cabinets or doors. So the Home Depot kitchen designer and Thomasville sale rep. came to my home for an in-house investigation. The sale rep. replaced doors, and two cabinets but he wouldn't replace other cabinets because those cabinets are between other cabinets so those scratches will not be displayed after installation.

One day, Home Depot informed me to pickup an island's decorative panel and skin so I went to Home Depot and opened the box with kitchen designer and we found the island skin was dented at the corner. Last week, I received 15 boxes of replacement from thomasville and I found 4 out of 15 had certain level of scratches or dents.

If I include all boxes, replacement included, that I have received from Thomasville, there are 23 out of 45 boxes damaged.

I have no confidence on thomasville cabinets and I regretted that I didn't do a research before I bought Thomasville cabinets.

Many of my friends who bought other designer's cabinets didn't complain about the quality of cabinets.

Be fair to said, Home Depot's kitche designer and Thomasville's sale rep. were very responsible and quick reaction on my cabinets but THOMASVILLE CABINETS HAS POOR POOR POOR QUALITY.

Had the same problem with Husky 2000 pressure washer from Home Depot . Used for 10 minutes, 1 time, didn't have great pressure, next time I used it weater poured out gun, replaced that and had no pressure. Home Depot Service Counter told me they stopped selling it and would give me 1 cent for it. I left it on the counter Sunday June 6, 2010, in Deptford, NJ. and will not buy anything there again.

Rich B
NJ
[protected]@hotmail.com

I purchased a John Deere NA 115 garden tractor from Home Depot on 5/23/10.

My Wife cut the lawn that weekend without issue. It's about an acre and flat.

This weekend, she went to start the mower and thick white smoke came bellowing from it. She got me and we tried restarting with the same result. I looked under the hood and found black oil coming from from the exhaust. It was all over. Not good!

I called Home Depot and they told me to call John Deere service. I wanted an exchange, but they said John Deere prohibited them from exchanges.

I called my local John Deere service center and they told me to bring the tractor in and John said they would need 7-10 business days before they would be able to look at it.

I called John Deere customer service and they likewise told me to contact my local John Deere service center. I asked about exchanging at Home Depot and they told me that was between Home Depot and I.

So my local John Deere service center has the tractor. Do you think the guys in the shop watching my Wife and I struggle to back the tractor out of my pickup truck lifted a finger?

Now I'm push mowing my yard again, but it is easier without that $1, 800+ that John Deere quality product cost me weiging me down.

What a nightmare!