Home Depot
Reviews and Complaints

On 03/25/23 I called my local Home Depot on Cleveland Ave in Columbus, OH to inquire about some potting soil. The first time I called someone picked up the phone and immediately put me on hold. NOBODY picked up the line. I called back, asked for the gardening center and got transferred. A rep picked up the line, I asked about their potting soil. I was then told "I'm at lunch and I can't answer your question WHILE I'm at lunch"! I asked him WHY he answered the phone, he said "BECAUSE IT RANG"! I then asked for his name and he immediately hung up on me. I called back to speak to the store manager AND this time they didn't even give me a chance to talk, they saw my phone number AND immediately transfered me back to the gardening center which wasn't what I wanted had they properly picked up the first time. A guy then answered saying "GARDENING CENTER, THIS IS NORM, WHAT DO YOU WANT"? I then asked if he's the same person who just hung up on me, he replied "NO BUT WHAT DO YOU WANT"? I demanded to speak to a manager immediately! I then heard him walk to a manager AND tell the manager "get the phone there's an angry lady who wants to talk to you". I tell the manager the whole situation AND the ONLY thing he cared about was training his new employees to not answer the phones while at lunch. He didn't care about anything else. I spoke to Sean Montgomery on Monday who assured me an eGift card within 24 hours! I NEVER received that gift card! I called the customer service line throughout the entire week everyday, explaining the same thing and I was given different lies and stories regarding the gift card. I asked for supervisors and was told they can't get one on the line, etc. This company has extremely rude and unprofessional employees working for them. None of them care about their customers or even try to go the extra mile to get anything resolved and on top of that they lie to customers just to get them off the phone! Extremely bad for business!

I went to considerable trouble to get Home Depot's military discount or so I thought. One must have a smartphone and download the Home Depot app. Once you have found where to apply you must send a copy of your DD-214 discharge papers for approval. Once I had everything I made a purchase thinking all I had to do was scan my QR code and I would have my discount But no! It wouldn't work so I had to ask for help. I had to show my ID. Okay so the next time I was prepared. But no! I was told that my QR code was no good because I already had used it.

Veterans do yourself a favor and shop at Lowe's.

Purchased a fridge 3/1/23 It was delivered 3/10/23. Main purpose was for the garage. Sales clerk was told this several times during the sale. Delivery men plugged fridge in and noticed later on in the day it would not stop running. The items we put in it froze in the fridge part. On 3/12/23 called to complain. Was told to call back on Monday since hours are only M>F. Called Monday. Said they would send a tech. Tech called same day and stated the fridge we bought was NOT for a garage. He told us to bring it inside. Which we did. On Thursday 3/16 the work order was closed because it was running ok. On 3/17 fridge would not stop running again. (Fridge was still sitting in my house.) On 3/20 called Home Depot. Was told to call a different number. Called and then spoke to 2 different people and was told to call Home Depot because they could not help. They however did see I made my call within the 48 hours after delivery. Called Home Depot and finally got a manager named Chris. He said he would place a call to a tech. On Monday 3/27 called Home Depot again because I did not receive a call from a tech during that past week. He said he would place another call. Still waiting. Invoice # is H4942-113042. It's an Amana 18.2 Top Freezer Refrigerator.

We ordered our new cabinet doors and countertops through Home Depot. We also paid $35 for an estimate on the new floor. Dealing with that was our first disappointment. Finding that the estimate was high and the installers don't even deal with the appliances was shocking. We should have been told that before we ever paid the estimate fee; as we would have chosen to look elsewhere immediately.

Now there are issues with the cabinets doors and drawers. When Dave came to do the estimate he had included new drawers. The man that came after him said we shouldn't get the new drawers because the ones we have are in good shape and better quality than the new ones would be. So we didn't go with new drawers, yet our price remained the same! This seems unfair. Also, now that they're in, I am quite disappointed. We were not told that they would be completely plain; not having the same design as the cabinets. Very upsetting.

For the cabinets themselves, we have 3 doors that are supposed to have glass in them. It wasn't sent. We were told it would be in in 2 weeks. Now we're told that the new shipment was also shorted and it will be another 2-3 weeks. This is ridiculous and totally unacceptable. We should absolutely be compensated in some way for all of this.

We found that we needed a new dishwasher today, but would not even consider getting from Home Depot, as we feel you can no longer be trusted.

Our first appointment was scheduled for March 9th then they send a text and said it was the 10th. Well that didn’t matter waited all day and they didn’t call or show up. They rescheduled it for today the 27 th still no show. These appointments were all scheduled on emails send from Asurion Appliance. Now we just got another email saying we are scheduled for April 4 th. This is ridiculous we paid for the extended warranty but they can’t send a repair person.

When I first called Feb28 I received the parts the next day but what good are they without a repair person.

On 12/22, I ordered a water heater from home depot. It was supposed to be delivered the next day. I gave instructions to REQUIRE SIGNATURE due to 1. the easy accessibility to our front door from outsiders and 2. the value of the item ordered.

Did their delivery people do as instructed? Of course not! I never got a call from them and no signature was obtained. The item never arrived. I contacted Home Depot multiple times via their "resolution" email and all four times, I was ignored. THeir customer service representatives told me to dispute with credit card. Paypal was payment company and they denied the dispute because tracking information was provided? So what if it was? Does that clear delivery reps from liability when they failed to follow simple instructions? No, and what about deliveries made to wrong address? Feasible, no? I was forced to purchase another heater elsewhere due to this incident and home depot STILL refused to refund me for this.

We ordered both the toe molding and the Base molding in Tupelo on March 8, 2023. The base molding arrived with product identifier labels stuck right on the front of the product. We carefully removed them, with difficulty, but the label left a sticky residue on the molding. Not a good idea to label the product of the front/display surface.

The toe molding came improperly manufactured: there were three different widths in the batch of molding delivered to us. The difference in width was not immediately obvious until it was placed next to another piece of molding when it became immediately clear. Quality control was clearly lacking.

Manager Mike K very unprofessional, rude. If my company I would have him removed from the position along with the women working returns, knew at the time my issue would not be resolved when he was taken aside before speaking with me didn’t even try to resolve the issue just smiled and laughed at me like I said unprofessional and rude. I spend anywhere from 1000 to 2000 a week at depot but not any more a other sad thing is I use ridged tools but that’s also going to change

I have been told that it is now Home Depot Policy in two stores. North Port and Port Charlotte Fl that we are now asked to check out at the opposite end of the store for purchases made in the store. This is difficult when purchases are made in the paint department and other areas of the store. It requires a great deal more of walking and pushing carts full of merchandise when our vehicles are parked at the opposite end of service center. I have been a long time customer of Home Depot and spend 10 to 15 thousand yearly. I am almost 80 years old and at times have difficulty walking or carrying items or pushing carts. If this is the true policy change I would like to know.

Hello,

I just returned from your Home Depot Store in Kalispell Mt. and can honestly say I have never felt so utterly disappointed with a company I have been doing business with for years.

I came in this morning to return some merchandise I had purchased a few weeks ago and make an additional purchase ( roughly $160.00 @ Lowes). I explained to the woman at the return desk that I did not have my receipt but would like to exchange this merchandise for the products I was needing to purchase. After scanning the bar codes and taking my ID information she told me the return was denied by the system. I told her I don’t want cash I just want to be able to exchange. She said that since the system denied me she could not accept the return. I asked to see a supervisor . When the supervisor arrived she was very rude and uncaring and said that since I was denied by the system she could not accept the return. I was totally shocked ! While I always try to hold on to my receipts sometime one gets away from me and gets lost, I have always been able to make returns and honestly have never been told no! This supervisor was rude and acted like she had power over me! I told her I would not be conducting business with Home Depot ever again and I will make certain I spread the word via social media or just word of mouth.

I have refurbished countless homes and am currently updating our current home. I literally have spent 10’s of thousands of dollars at Home Depot over the past few years, never again! I will conduct business with Lowes, Ace and Western Building Center from now on….NOT HOME DEPOT!

Keep in mind, “It takes years to earn a customer but only minutes to lose a customer” This is one of those times…..

Sincerely,

Lori Moon

My name is Noba McLemore. My Order # is H2901209305

I went in to the Gulfport, MS store on Jan. 9th to purchase a washer and dryer.

They didn't have one in stock so they ordered one. It was delivered on Jan. 16th.

After washing two loads the washer leaked. I contacted the store immediately and was told since it was past the 48 hrs. and I ordered it online 0they could not help. That I had to contact the manufacturer. I didn't even receive the washer until a week after I ordered it. They did not offer to help in any way. I asked for the District Managers contact information and they would not give it to me. They didn't even give me the manufacturer's information. I contacted the manufacturer and they sent a repair man out on Feb. 15, which was now 4 weeks after delivery. He found the problem and was supposed to order the part. He said it would arrive in 7-10 days but it never did. I contacted the manufacturer again and they told me to call Electrolux. So I ordered the part myself and was told it would come in 7-10 days. It didnt' so I called back. Then I was told it never was ordered so they ordered it again. Now 10 weeks after ordering, I still do not have a washer and I have been to the laundromat 4 times at $20.00 each time plus I have been paying the CitiBank card that this charge is on. I need help PLEASE!

I don't have an email account but my daughter does and I give permission to send any reply to her email

[protected]@yahoo.com

I went to Home depot in Temple, Tx on 3 19 2023 to buy a toro riding lawnmower they had for $1889 and also a pair of ramps for $99 dollars which would bring the total over $2200 dollars. The service clerk asked if I was military. which I replied yes so I could get my discount for some reason she could not get my discount to work which is downloaded to my I phone. She replied oh will sorry it won't work can't help you. She was a blonde-haired lady I went it around 1:30 in the afternoon. So, I left not happy and not without purchase of anything. My contact info is [protected] E-mail [protected]@yahoo.com. Can I get some help and also free delivery because of the trouble I experienced.

On March 5,2003 a order was placed for a new washer and dryer with a projected delivery date of March 21th. However on the eve of the delviery date a email was sent at 6:09 stating that the delivery will not take place, On the day of the original delivery it was discover that it would not take place. After several phone calls I was informed that the new projected delivery date would be 4/03/23. No real explanation provided. It seem the customer is forgotten about and homedepot does what ever it wants to result the issues and it appearslike nothing. They have both items on the floor and never stated their would be a issue with the delivery until I called and did not wants to handle the request for the items to come off the floor to satify the order.

My sister in law has been living in a tore up kitchen 6 weeks now waiting on her prepaid for cabinet installation with no communication to when her kitchen cabinets will finally be installed and completed so if this is not taken care of within 2 days from today 3/21/23 meaning 3/23/23 8 am we will be forced o to contact bbb and file a complaint with them

In January, I went out online to the Home Depot closest to me. That store is located at 12171 Sheridan Boulevard, Broomfield, Colorado.

I placed my order, paid for it on my brand new Home Depot Credit Card and was taken to the next page that stated my delivery date was to be February 7, 2023 and that I would receive a phone call with estimated time of delivery.

Since I believed this is what would happen, I immediately checked and discovered that February 7th was the perfect day as I was going to be home all day and I was even given the opportunity to pick a front porch or front of garage door delivery.

NOWHERE did it say that I was not on Home Depot at the store listed above.

Now I waited for the phone call. There never was a phone call.

So on January 25th I (which is many days away from February 7th) I went to physical therapy. I opted to have ice applied so I was just laying there and decided to check messages. LOW and BEHOLD from 97710 I received information that my Home Depot order WE1364747 was arriving today. WHERE WAS MY PHONE CALL AS PROMISED ON THE HOME DEPORT website? The next text I received stated that my order was delivered at 1:08 PM. I was at p/t. I had no idea where they delivered it to the porch or the driveway. I have confirmed, with a picture, that it was delivered to my address in front of my garage door.

So when I drive up to my house hours later I do not see it in front of my garage. I park the car and get out and look to see if it is on the porch, it is not on the porch.

So I call Home Depot, spoke to three different Home Depot employees that day. The last decision that someone at Home Depot told them to tell me to do was contact my bank, remember I used the HD Credit Card, and have them return my money. So I have called and written to the Home Depot Credit Card company and their stance is that it was delivered and I owe them the money.

I call Home Depot. They keep telling me I did not buy from the store but online. It was Home Depot online, I never saw another name come up. So I am confused as to how the two are not Home Depot? I told them the Credit Card company wants me to pay them for an item I did not get on a day I did not know it was being delivered.

I never had a call as promised so I never had a phone number to contact the third party vendor you apparently have to ask them to come later that day or re-schedule. I did everything I knew on my part, so why am I responsible for the theft? I believe and feel it is Home Depot's responsibility to have called me for the change in delivery date, or, call the third party vendor of which I never knew the name of that company, and have them call me to verify delivery date.

Home Depot needs to step up and take responsibility for this delivery gone wrong.

Job's [protected] and [protected]--contact Marc Kabak

Installation Coordinator - Fort Myers

Home Depot Installation Services (HDIS)

[protected]@homdepot.com

this is the worst experience I have ever gone through. Every person I was transferred to tells me, this is not their department and they can not help

First the installation process was absolutely horrible , there is not enough room to list all the issues, but most importantly, no one will remove the 2 liens they placed on my property thru Collier County FL, ALL INVOICES ARE PAID IN FULL, I owe NOT A PENNY for this horrible job--Now with the liens not be removed is stopping me from selling my property and no one from Home depot seems to care--I have no one that will help

On 2-14-23 we shopped home depot in Zanesville ohio. At checkout the associate stated if we opened account we could save $25 on purchase. I informed her we had account but was paying cash. She said we could have up to 3 accounts in household and if spouse opened one we could save the $25. We did open account and put an industrial fan on it for $80.42. When we got card the name was wrong after taking it off drivers license. Got that fixed but when statement arrived no $25 discount. Surprise! I'm paying it but will limit association with this store. There have been others problems here but I think this one pushed the edge

To whom it may concern:

Re: order H1103-152084

March 14, 2023, 5:58PM

On Mon, Mar 13 at 6:34 PM, I was notified that my order would be delivered between the hours 6am-8pm

On Mon, Mar 13 at 9:45 PM, I was informed that my order would arrive in two shipments due to inventory problems.

On Monday March 14, I attempted to track my delivery update online and it never changed. I contacted Home Depot and was rerouted to my store for an update. The store was unable to find any information online and told me they would check with the trucker. The store contacted me within a half hour and said it would be on its way. A few hours later I call again, the store checked again and informed me the truck should arrive about 4:00pm. At 4:45 I called again and was informed it was out for delivery but could tell me when it would arrive.

At this point I became so distraught that I requested the delivery to be rescheduled. The customer service person would be able to reschedule delivery for Saturday, March 18 but could not give me an AM or PM window. Again, due to Home Depot having such a ridged policy concerning delivery time or lack of scheduling that they need a 14 +/- hour delivery window is ludicrous. I would not put myself through another 14+/-hours of waiting and cancelled the entire order.

I would have to give your delivery system zero stars. Your delivery system makes the cable companies look fantastic when it comes to respecting their costumer’s time, and they could still use some improvement.

Yours Truly,

Tom Hanson.

The patio set was delivered to the wrong address. Not only was it delivered wrong but they left it on the driveway of an elderly woman. I am a senior citizen with medical problems who had no way of getting help to the woman to who it was delivered to help her out. Then I had no one to go and pick it up because it was a huge box and weighed over 150 lbs. I had to pay someone to move the box and then pay someone to deliver it to my house because the delivery company was going to take 24 to possibly 48 hours to get it picked up. I will never ever order anything from Home Depot since they can not get it delivered to the correct address plus it ended in me paying an additional $75.00 to correct the problem that they caused.

Kellie Satterfiled in resolutions department wrote me this about my order where there was a major problem in the installation and communications with the people who do your large appliance installations. The delivery was on 2/16 order # WB38209231, finally installed on 3/2. Since 2/16 I have been told about compensation and all I have had is a total nightmare. On 3/6 Kellie Satterfield wrote me the following:

Hello Michael,

I do apologize about the delay in response. We are an inbound call center. So sometimes it takes longer for us to respond to emails. I can offer $300. That includes the plumber’s fee. Then we will take off the install fee as well. Which will make the refund total $479. Now i'm being told other figures from tara in the same office and told to go to the store to complete the refund. Today 3/13 was the first time I was told to go to the store. I'm 70, walk with a cane, and now I have to go to the store?

I was told, by tara in kellie's office, that I received a refund of $124.99 and $144.44. Both of these refunds do not appear in my account. But no one has been able to explain the $195.47 credit that I receive on 3/6. The numbers don't add up. So now I have to go to the store to finish this but I have no idea what to do and the figures don't add up. Can anyone in home depot help an old man?