Home Depot
Reviews and Complaints

My name is John Chapel and I am the President of Lighthouse Historical Foundation, Inc. (Arecibo Lighthouse and Historical Park) in Arecibo, P.R.., and "Arecibo Inn" the only Hotel in Arecibo P.R.. Since 1999 I have been a loyal customer of Home Depot in Bayamon, P.R. but specially in the Hatillo Store since the day they opened, because it happens to be closer to my two businesses, and for the past several years I had spent over $250,000.00 in purchases. Until few months ago I have been treated very pleasantly and with respect by all employees and all managers all making the experience of buying a very great and confortable one using the Pro program Wich I happen to like very much (you can look at the way I buy by looking at my Pro acct under the tel # [protected]). Never before I had complaint about anything or anyone at all in Home Depot. To the contrary always giving great reviews about the Excellent service and treatment I have received from your employees from all departments Until 3 months ago that I had my first interaction with Elvin Morales Hernandez (Pro Department Supervisor). I went to pick up some merchandise already paid by phone and parked at the pickup area at PRO since I have 6 screws and a metal plaque in my ankle. He was just standing outside, yelled at me "you cannot park here", I told him I am picking up merchandise, and yelled again in a RUDE way "move". At that moment other HD employees came to me apologizing with the situation. Today, I ordered 3 bucket 5 gallons paint and other items, again I parked the SUV at the PRO pickup area, in the far way corner away from the main gate, in case another vehicle or trucks arrive can load too. Elvis Morales was outside, and I passed by him. He said nothing. I went inside to collect and pay the paint with a cart the fastest way possible and when I got out, I found out that Elvin Morales called the cops on me, they arrived and gave an unjustified $100.00 summons while I was loading the materials in my SUV, and he put a smile on his face, unbelievable! First time that I had such disgusting experience at any place. Again, other HD employees came apologizing and explained to me that I am not the first customer in Pro mistreated by this supervisor. I need something to be done about it, or I will be to be forced to leave HD for another hardware store. Very Respectfully, John Chapel.

Installers said we had to remove tile for removal and installation. That was not correct information. We removed tile, last guys trying to install asked why we did it? I told them that’s what the first guys said we had to do. They said let me show you, that’s not true. We never should have removed any tiles, the crew was ineffective,broke the first dishwasher and lied. I have to replace the kitchen floor and I want to be made whole. I have witness statements from Home Depot side and our side. I am willing to sue if that’s what it takes as well as call media out here. I have all the pictures. Sedgwick said that Home Depot should have never filed a claim on this, that you should be handling this.

As the purchase anniversary 4/2/22 (Home Depot) of my LG LDFN454HT dishwasher approaches, I thought this is an appropriate time to provide the study results.

I should have seen the disastrous consequences of my $951.97 purchase coming based on the clown act that was dispatched for the installation. When I opened dishwasher door, a small wood screw fell out. It was about one third the length needed to secure the unit to counter so it is free to move around – not ideal.

In fairness, the dishwasher does clean dishes well, however, I had the unfulfilled expectation that the dishes would be completely dried as well – not the case – not ideal. However, as noted on the website (Innovative technology. Premium performance. Expert craftsmanship.) LG was innovative. Rather than actually fixing the design and manufacturing shortcomings, it does provide a bulleted list on how get the dishes dry – again not ideal.

I am still looking for the bulleted list that explains how to prevent the streaks that appear on the door after use. As an added feature the small areas of the door’s finish are beginning to peel. Overall, I would grade the unit a C+ on the Cr*p scale.

I was at Home Depot in St. Cloud Feb 19th 2023 about 2-2:30pm. I was helped by a employee at the key koski and as I left heading to the self check out doors to exit the store I dog jumped up and bit me in the thigh. I didn't think much of it till I got to the next store savers in town and it really started to hurt. I went to the restroom and seen it bit hard and broke though the skin and took photo I called home depot and explaned what happened the employee said she would call me back and I employee did call back in some time she wrote up a report but didn't really seem to care and said nothing she could do. I said they should look at the camera and find that dog and owner before it bites a kid! she seem to blow it off

I went into an agreement with Home Depot/Citibank for a promotional balance and all payments in excess of the min payment were to be applied every month up until the expiration of the promotion. They failed to apply the payments and lied and when I called they continued to say that I had to apply for the payment option each month when in fact the agreement was already made and in place. Several class action suits have been done in the past but now a new one needs to be done for this if fraud and misrepresentation.

Dear Maria:

We entered into a contract for the purchase and installation of a whole house standby generator with Canter Power Systems (“Canter”) trough Home Depot on June 15, 2022, financed through Synchrony Bank. After some delays Canter proceeded to deliver the generator and to connect it to the gas meter, which was done sometime during the month of October 2022. It has now been four months and nothing more has happened, the entire electrical connection, final inspection and mise in use being missing.

Meanwhile on 12/09/2022 Canter charged our loan with Synchrony Bank for the entire amount of the contract, while the entire part of the electrical work is still missing. When we inquire with you, you always tell us that the delay is due to the permitting department of the City of New Orleans, and to inquire with them. It is Canter’s duty, and not ours, to inquire with them.

Please provide us with copy of the permit application for the electrical work with the City of New Orleans by no later than one (1) week from receipt of this notice, and commence work by February 28, 2023 at the latest. Failure to do so will result in us referring Canter and you personally to the Criminal Division of the District Attorney Offices for the City of New Orleans and the City of Greensboro in North Carolina, for fraud, by failing to fulfill your part of the contract over the last eight months with us, after drawing the full amount of the contract with Synchrony Bank.

Sincerely.

Arnaldo Partesotti

Ordered a new dishwasher and paid for installation. Original delivery/install was Jan 24. When they showed up, we were told a plumber needed to install a new water line. Plumber would call within 72 hours to schedule. Dishwasher would be left in garage…turns out it’s damaged, so they had to take it with them.

No call from plumber, but new dishwasher was delivered 2/4. No install, these guys just deliver. Call HD, was told plumber would call in 72 hours to put in water line, then installation would be scheduled.2/10 at 5:30pm, plumber calls and says they will be here between 10-2 on 2/11. I also call HD at this time to schedule install. I’m told first available is 2/17.

No plumber by 2pm, I call and am told that it’ll be 3:30-4 maybe… I cannot wait any longer, so I’m told to call back Monday (2/13). Call 2/13, am told that I’d be better off canceling install, paying someone local to do it. Now installation date is 2/20! I ask why it shows in the notes 2/17…they gave away my time slot.

It will now be over 4 weeks from original delivery, and the second dishwasher has been sitting in my garage for 2 weeks. Why offer a service if you cannot deliver on commitments. I tried just cancelling entire order, was told since the dishwasher was delivered and signed off for 48 hours, I cannot. So now, once it’s installed, even if it doesn’t work I’m SOL because it was delivered 14 days before install. Whole appliance is a joke.

I purchased both appliances for my remodeling project. I went into HD to inquire about a part that was missing from dishwasher packaged box and clerk informed me they don't have parts there and would have to talk with the manufacturer. Both a customer and I were like, "What?". My relative went to HD and found the part. The cooktop was missing a switch element for "quick boil" and you have to wait over 10 minutes before MAYBE water boils. IT DIDN'T EVEN BOIL. I contacted HD for the issue and was told I would have to discuss that with the manufacturer while at the same time was on HD "Chat" who assisted me by contacting the manufacturer themselves and got a tech to come out for a certain date but the tech company can't come out now until 4 days later. I'm stuck without stuff to boil or otherwise cook (using a skillet). I go to HD and speak with an appliance rep who states I'm out of the window and will have to take it up with the manufacturer. I'm frustrated right now! Two appliances from same manufacturer (something missing or something malfunctioning) and HD can't advocate for me. I was even willing to purchase another manufacturer's appliance so I won't foresee any future problems. If something's happening now with the appliance, that's not good.

I'm a valued customer, at least I thought, spending a lot of money with them. I was going to have my kitchen remodeled by them but everytime I try to work with their 3rd party business, something goes wrong. I used to like shopping at HD but it's worrying me right now with what I have to go through to get something accomplished. I shouldn't have to be doing this. HD should be able to say, "Hey, why did you give our customer this? Please resolve this matter?" I haven't given up because I still need to boil water and cook eggs on a cooktop...

About every year I will not receive a statement for a some month. Then the next month the statement will say past due. Usually I pay off my account, unless it is large amount. This has been going on for years... same same. I think they do this on purpose to raise interest rates on the account. I bet they do this to thousands of accounts that doesn't have auto pay setup. I will not pay an account that I do not receive a statement monthly. I think this card is a big headache, and not worth having.

[protected]@gmail.com

I purchased Ridgid Tools from your company 15 years ago with a "LIFETIME WARRANRY." That is the only reason I settled on these tools. Just recently I was having trouble with the batteries and the Circular Saw. I brought it to your Collier Twpship store in Pennsylvania for service. That was on October 6, 2022 as of this writing I am still without my tools. The personnel at the store have been very helpful in getting them repaired but to no avail. I even put a deposit down on tool repair that I really did not have to do because of the warranty.

This has been going on for too long. I went to the store in person to get an answer a few weeks ago and I requested to have my tools returned. I still have not gotten them.

So I didn’t get a email until a hour after they delivered it but left my order outside and didn’t even try to call this was feb. 5 at 8:45 and a neighbor was coming into the building and set it beside the mailbox I do not appreciate the service at all this time of night it’s not safe and in the future please notify them to contact the customer.

On February 2, 2023, My check was denied at Home Deport Store #1861, with the screen giving code #020 as the reason. A manager Rickie Fultz said I would have to contact my bank to find out the reason. So I charged $27.53 on my Visa for the purchase. I drove to my.credit union, which told me my check was good and I have the funds, but that code 020 is a Home Depot internal code for Home Depot’s use. So I drove back to Store #1861, and manager Rickie Fultz referred me to his manager, who gave me phone number [protected] Telecheck to phone, which I did. Supervisor Joyce at Telecheck told me that customers are not suppose to phone this number, but she told me code number 020 meant that my identity was not verified by either my phone number or my driver’s license number. - Steven Wesley Cook in San Jose, California, phone [protected].

Was happy with cabinets however, the contractor charged a extra 500 to remove the appliances and remove the trash from the house. Then we had to wait three weeks for the countertop and backslash. Once the install for the countertop started they cut off the electricity and didn't turn it back on prior to leaving

HD wasn't sure who did the install so had use of kitchen. Once appliances are removed it's the owner responsible to put back. Never again! Don't use them do your research

You, Home Depot, provide a list of companies that home owners can use for home services. We contact and used the company Max Services and Construction. They stole $2,000.00 from us by taking the funds for architectural services which was never provided and they stopped communicating and refused to refund the money.

Max Services and Construction

License#CGC1321933

2871 SW 179 Avenue, Miramar FL 33029

We want to know why you are recommending unsavory companies and how do you intend to resolve this issue.

Sarah

I placed an order for a job, of which only a partial was delivered. I received four (4) texts that the delivery would not come Jan 5 but on Jan21 then another that delivery would be Jan 23 then the delivery on Jan 26th of which was only received on calling your help line four times.

The customer had not decking, only the frame built out the back fenced area for the doges to go out and had to wait all that time.
The second time I called, your people complained the deck boards were taking up storage space, NOT my fault.
Then the manager promised me a $100.00 discount to my credit card, of which has not been given.

I have always preferred HD to Lowe's or any other supply company, and this is the first time I have ever been so disappointed with your co.
Also Now when I return unneeded items only $100 is allowed when all things were on my credit card of which your people can verify as Menards and Lowes do.
Please at lease give me the $100 that was told to me by the manager which should be the HD at NE Bradenton, Fl branch

I bought this refrigerator in 2020 with the 5 year warranty. Tech has been to my house 3 times now and it is still not fixed. I have been without a working refrigerator since the week before Christmas. It is now Jan 23. Ih have called Samsung and Home Depot multiple times and both insist they are going to repair the refrigerator. I am to the point of getting an attorney involved.

Vera A Jackson

111 Emerling Dr.

St. Louis, MO 63121

January 25, 2023

RE: Order# H3003-252376

To Whom It May Concern:

On January 2, 2023, I purchase a washer and dryer from the Home Depot located 11215 St. Charles Rock Road, Bridgeton, Missouri 63044. My items were paid in full. At the time of purchase an initial delivery date was established. That date was January 14, 2023.

On January 14, 2023, at 1400 I was informed that my appliances could not be delivered due to the lateness of the day. The delivery team would not be able to deliver my items because they had to be back by 6 p.m. So, they re-scheduled the delivery to January 21, 2023.

On January 21, 2023, I received an email at 0915 informing me that my order will not be delivered. The reason given was as follows:

• A problem occurred before a delivery was attempted

• Or a problem occurred at the final delivery

Further, it stated that someone would call me to reschedule another delivery. This didn’t happen. So, I placed a call to [protected], and spoke to Ms. Linda. My inquiry was wanting to know why my delivery was cancelled. She stated that she would investigate it and placed me on hold. She informed me that they have to do a dock search. Now, this made me curious because apparently it was on the truck on 1/14/2023, now it’s missing. Now, I’m feeling very frustrated. Ms. Linda informed me that Gretchen in the delivery department would give me a call on Monday, January 23, 2023, with a further update and to re-schedule my delivery.

On January 23, 2023, I NEVER RECEIVED A CALL. So, I called again, I spoke to Ms. Annie, I informed her of the above situation. I was placed on hold while she contacted the delivery department. She informed me that Gretchen from the delivery department will call me on Tuesday, January 24, 2023. Now, I very upset because NO ONE CALLED ME.

All I know is that I PAID IN FULL for items that have not been delivered to me. My concern is not being addressed nor am I given the status of my items. I’m 100% disappointed on how this is being handled. I’m left in a very disadvantage situation. I have to spend more money now to wash and dry my clothes at a laundry mat. Lord knows I’m trying my best to be patience. This is just ridiculous. I was informed that it would be 7- 10 business days for delivery. This has not occurred.

No one is taking responsibility for this mishap. Why am I being punish for someone else’s negligence. This is not right. I’ve purchased appliances before from Home Depot but seeing that this is how you treat your customers, I will not EVER purchase anything else. No one has reached out to me about any kind of compensation or discount. My part of this contract was fulfilled. Your company have reneged on your promise to deliver, and someone needs to take responsibility for this inconvenience. I need to know the status of this situation ASAP. The number you can reach me at is [protected].

Respectfully,

Vera A Jackson

Hello I purchase a leather sofa online in October 2022 it came couple weeks later. The inside of the couch where leg is located broke onside. Making the wood leg bend. We tried to fixed the inside of the wood. It happened again 2 days later. Only two adults in our home. Only one person set on couch. It’s very low quality built. When checking my online order it says it has a 90 day warranty. I absolutely fall under this. I was hoping to really like this couch. However due to poor quality building from the inside, I can no longer allow anyone to set on this couch. Im a regular customer of Home Depot. I get quality merchandise in all my building needs. Howeve im very disappointed in this purchase. Im hoping I can return some where at Home Depot and receive a full refund.

Hi, our name is Jacinta and Milton Scott and we live at 35853 Renoir Place, Palm Desert, CA 92270, phone number [protected]. Back in August of 2022 Home Depot started a cabinet refacing and never completed the job. We have contacted the store in Rancho Mirage CA. numerous times with no result. The order # for the project is [protected], If you need additional please feel free to contact us by email [protected]@hotmail.com or phone [protected].

We would appreciate any assistance you can give us.

Thanks