Home Depot
Reviews and Complaints

This concern began in October 2021 when I placed an order for hardwood flooring with the Hamilton Mill Home Depot. After a year, almost to the day, installation was finally scheduled only to learn that the wrong flooring had been sent. It took a couple of month and flooring was sent; installation scheduled and partially done. The wrong transistion pieces were sent. This happened in October and on yesterday, January 23 the transistion pieces were scheduled to be installed. Wrong pieces were sent. Also, the installer knew nothing about the finish to go around the stairs. Said there was no pieces for that therefore he could not install. Since the transistion pieces were not correct, he returned them and said that someone would call me. He also took a piece of the hardwood to match the transistion piece. No one has called. I called the store today and was disconnected after asking to speak with a manager about the issue. Since this is the second year of this project I wouls like it completed. All payments were made in advance.

I signed up for a countertop and backsplash installation on my kitchen in September 2022 and was told the project will be done by Halloween. Then was told it will be done by Thanksgiving, Christmas, New Years and still not done as of today January 2023 all along making my monthly payments. Recently made a call to Home Depot at [protected] and spoke to Tia, first I asked for Sarah the manager and as always not available, I explained to Tia what was going on and was told my backsplash was not ordered yet and will get back to me later that afternoon. That never happened, I was mentioned there be some compensation for the delays and what that me be?

I have been remodeling my rental property. I have had nothing but trouble, wrong items delivered, long waiting times that have wasted my time and money. Home Depot overcharges for many items, I am very upset with them & keep running into brick walls when trying to get things resolved. This has cost me a fortune, and I'm not happy at all with them. My recommendation is to NEVER do business with them for any major project. I'll shop there for little things only never again for cabinets, bathrooms, sinks, curtain rods, etc. etc. etc. We started this project at the end of August 2022 & it's still not done right. I have been losing rental income for months on end and had to dig deep into my retirement money to pay for this. I still cannot manage to get copies of detailed items purchased because the guy I used to do the work has all of my invoices. That's another story he sends everyone to Home Depot, he supposedly gets points for his pro account and price breaks but that's a joke too. This has been a horrible mess. I've dealt with Lowes on another property, and they are just as bad.

Samsung washer & dryer set was placed on 1/10/2023 @ 3:05 pm with a confirmed delivery date of 1/16/2023 between 2-6 pm. Received text @2:15 pm stating delivery was two stops away, 40 mins later received a second text stating unable to deliver order # h6550-27196. Call placed to [protected] to verify why the delivery could not be completed, spoke with Erin, no reasonable answers therefore, on 1/16/2023 @ 3:25pm I requested via Erin for the entire order to be cancelled and all funds returned to my Home Depot CC, assured this would occur within 3-5 business days. As of 1/20/2023 no credit has been applied to my credit card.
On 1/21/2023 @0700am, notified by the HOA home security of Home Depot attempting to gain access for a delivery I had not set up/had no prior knowledge of; especially since I had confirmed 3x
Order # h6550-27196 cancellation was approved/processed on 1/16/2023.

In August of 2022 we purchased carpet from Home Depot. An employee came and measured and did a diagram of the carpet install and the living room and had us sign on it. The carpet was then installed by a reputable company. We took pictures as the install went that day just for memory sake and to show family. The day after the install we noticed as we walked into our living room which would be west to east... there was a distinct line going across the entry area going from north to south. We scheduled the install company to take a look and they said it wasn't stretched well and that it really should have been layed from east to west int he room rather than north south. They restretched and it didn't seem to take the obvious line away but they said to let it settle a bit. as each week went by I continued to take pics with no changes in the obvious seam line. I've spoken to two different people at Salem Home Depot and am pretty much being told it's our problem as we signed off on the diagram. My response was we are not professionals, we are customers who trust what you are telling us and showing us, why wouldn't we sign off. If you would have said this is the way we're laying your carpet but you'll have an obvious seam line here, we definitely would not have signed off on that. Nor would anyone that I know of. So now we have spent 2500 on beautiful carpet that you are not willing to fix to make your customer happy. Very bad customer service. I hope action will be taken to make this right.

I purchased kitchen cabinets from Lenior City, TN.
Loved the cabinets that we got, except when I ordered more cabinets, the 30% wasn't taken off and the cabinets we paid for were full price. I tried endlessly to talk with Kim and she said the 30% was taken off. I have been very upset over this since we have spent a thousand of dollars with Home Depot, including floors etc.
I when to Lowes and got quotes of the cabinets that we purchased after the big purchases were done and they were 4 to 5 hundred dollars cheaper even without the 30% discount. Something is wrong and we have paid out more money for the add ons than we should.
Please check on prices because we should have money coming back, not paying more money out.
Sincerely Judy Guess [protected]

All events have occurred at store # 6381.
On April 1, 2022 Order # WD98989790
Ordered a STERLING Ensemble 35.25 n. X 48 in. X 77 in. Curve Shower Kit in White and a Sterling Finesse 47-5/8 in. X 70-1/16 in. Frameless Sliding Shower Door in Silver with Handle.

The STERLING Ensemble shower kit was picked up somewhere before April 15, 2022 and brought home and stored. It was 2 boxes.
Around the end of April (and prior to May) we left Florida and traveled to New York State for the month of June. As of that point, the Sterling Finesse shower doors had not been delivered to the local Home Depot. So the store Customer Service indicated they would cancel that part of Order # WD98989790 when it did arrive and return that part of the order.

On June 30, 2022 Order # WB17210849
I reordered the STERLING Finesse 47-5/8 in. X 70-1/16 in. Frameless Sliding Shower Door in Silver with Handle. I picked up the shower doors around July 11, 2022.
At this point, I was still storing the 2 boxes that were supposed to be the shower unit as well as the shower doors – 3 boxes in total.

The month of July and part of August I was pretty sick so no remodel projects took place. My Wife and I determined and since we had a small bedroom, a master walking closet and a master bath to remodel, we would start on the small bedroom and master walking closet. All 3 rooms would require tearing floors up to the floor joists and new subfloors and flooring put done. The 3 shower unit and door boxes are still being stored.

By about November 14, 2022 I had completed the new floor in the master bath and was ready to start the bathroom remodel. I opened the 2 boxes I took receipt of in April 2022 and realized, the 2 boxes only contained the shower base and the 2 end panels. Either the box containing the shower back was not shipped to the local Home Depot or it was not pulled from the delivery area in the store. Regardless, there was no indication of the number of boxes the shower would be shipped in, so known way of knowing it was missing. The short of it was – the order was short shipped the shower back panel.

I went to the Home Depot store on November 21, 2022 and worked with a very efficient lady in Customer Service by the name of Rosie. She worked with another lady (on the phone) at some other Home Depot facility to try to figure out how to get me just a shower back panel. Ultimately the only why the y could work the “system” was to order another whole shower unit Order # WB30832834, receive the order at the store, give me the shower back panel and the return the rest of the shower boxes noting the shower back was not with the delivered order AND then refund me for the whole order (I’d already paid for the back panel on the original April 1 order).

On roughly December 20, 2022 I got a call from Rosie, telling me they could not find a shower unit in the warehouse of from their supply vendors and as such we needed to cancel Order # WB30832834. She noted, after talking to the local Home Depot Manager, they decided to order just a shower back panel and would then refund that order when I picked it up. That Order # was WB33896221.

That shower back arrived and I picked it up on 1/2/2023 and brought it home. Opened the box and the shower panel was damage – on 3 corners where the styrofoam was. The styrofoam was actually crushed on 2 corners. So I returned the shower to the store and once again ordered another shower back, Order # WB34944389 – ordered on 1/2/2023.

I got notice it had arrived in the store on 1/5/2023. So, went to the store and picked it up, brought it home and opened it up. Again, there was damage on the corners of the shower back in the areas of the Styrofoam – at least 2 corners and again the Styrofoam was crushed. I returned it to the store and Rosie was busy so she had me go to another woman, worked the return and ordered another back – Order # WB35331170. In looking more closely at the shipping box, I noticed a yellow label. Looking at it, had the order number on it of one of the previous orders that was screwed up. I took the label off and gave the label to Rosie (who was working with another customer) and told her to look at the order number on the label. It was not the order number for this shower unit, but one from a previous order. We did agree that the next time the shower box came in, it would get opened in the store to inspect for damage prior to me accepting it.

On 1/18/2023 I received an email noting it was an issue with order # WB35331170, it was damaged. So went to the store and talked with Rosie. She said she looked at the shower back box when it came in. It was crushed on the bottom, and in opening it verified the unit was damaged on the corners. Rosie said she created a log of the whole mess, starting with the short ship in April 2022 and sent it to someone up the “line”. She ordered another shower back, as the store detected the damage before I received the product. She asked if I’d go look at what was in stock in the store to see if one of those Sterling shower units was an acceptable replacement. I looked and the only one that might have worked had adjustable shelves but the end panels were adopted to have the shelves fit in grooves so I’d have to replace the whole shower unit. It was not what my wife or I wanted in terms of design.

So in summary, I’m very irritated to say the least. It’s now been 10 months and I still don’t have a complete shower kit. My bathroom has been torn apart since late October and the house in disarray, storing the items that were in the bathroom I’m remodeling. Fortunately, we take a second bath. But, I can’t go any further with new walls and plumbing until I receive an undamaged shower back. I have worked with Rosie since I went to the store because of the short ship of the shower back. She has been a trooper in trying to get this issue resolved. But even with her effort, she was restricted due to store policy for most of the orders because I had accepted delivery of the shower back. But still, I feel this whole mess has been totally Home Depot’s fault. I’ll accept a little blame for not opening the very first order to inspect it (where I would have found the shower back missing) BUT, I assumed all the order was there and did not open the packages, trying to keep the shower kit safe and undamaged until I need it. I believe I should receive some consideration from Home Depot for very bad processing by Home Depot. And this next unit better arrive undamaged or it will be the last time I do business with Home Depot, your competitor is only another 3 miles down the road.

Regards,
Paul Snyder
[protected]@yahoo.com

We sat down with a Home Depot expert / professional (not my words, her words) millwork person and ordered all of the windows for a house we are building. Replacement windows were ordered, not new construction. The HD expert ordered the wrong windows. HD order # H2582-255247, Glen Burnie, Maryland store. All of the managers seem to have a real problem with the truth.

Anyway, after a little more than 2 weeks of chasing HD employees down we were told sorry, it's your problem, we are done. Essentially, you're out over $16,000.

I purchased vinyl fencing for my home in Riverside County, California. We were told the project would take two weeks. So far, it has been 6 months and is stil incomplete. Our fence should have transitioned from 6 ft to 4 ft. At the transition point, they installed double posts, half of the posts did not have concrete and the left side of the 4ft fence has a measurement of 4ft 2in's while th opposite side of the fence is 3ft 8in's. This cost over $22,000. Run...

We went and inquired about buying a garage door back in august. Finally went back with all the measurements that the worker told us we needed. It was ordered. Finally received it like the beginning of dec. Was delivered by one of your men that installs doors, and at that time stated "this door is not going to fit there" you were contacted that day in regards to that... My husband has talked to dozens of workers all saying different things. Last he was told was you will do nothing about this screw up, by your worker. If this is infact true, this is total bs and wrong! You apparently dont give a crap about customer satisfaction, we been going round and round with you for months its ridiculous. All we want is a garage door that fits, not too much to ask, spent almost 2,000 for this door. Spent probably 5 grand in the last year buying things needed. But its a promise that if this isnt made rite, we will never step foot in home depot again! I will also tell this story to social media! Customer satisfaction is key and we are not satisfied!

Complaint about Home Depot employees at Aurora.
This is the complaint about the worst Customer service experience at Home Depot at Bay and Wellington, Aurora location.
Generally, customer complaint about o person or product, but here the complaint is about a bunch of employees in the store.
On 9th January 2023, I went to Home Depot, Aurora between 1:30-2:30pm for buying Dewalt Tire/Air inflator.

When I entered, there were two middle aged ladies standing at the entrance, supposed to welcome and direct customers to the right aisle. So, I inquired them about the product. They said this product is not available here. Go and find at Canadian tire. I told them that the product is available in this store, I have seen it on your website. Then they said go and find out ahead. A third employee standing beside them saw their attitude and accompanied me for assistance. After getting the product, I noticed that product packaging is torn up and wrapped with tape. I went to cashier, asked about the condition / fresh pack and payment. The cashier (lady) told this is the brand-new piece. So, I trust her and purchased the product.

Soon I opened the product at home, I saw the rapping bag was placed at the side of the tire inflated and product was opened and it was tapped from many places.
Immediately, I went back to customer service department at Home Depot. A middle aged guy was sitting over the computer, I told him that I wanted to return this item. He rudely replied, “Go and stay that counter, someone will come there”. Later, he came to that counter where he sent me.

He asked me what happened to the item? I told him that this product is opened. He acknowledged it. So I asked him why the cashier lady misrepresented and told me that it is unopened (brand new). He said, “ask that lady, don’t ask me. I don’t know”.
I asked him about the fresh piece. He said “I don’t know, ask the sales guys, they know”.
By seeing this, I request him to register my complaint. He said, call the number given on the receipt for complaint, we don’t register complaints here”.

Consequently, I left the Home Depot and went to Canadian tire for buying the same product. Customer service was marvelous there. I purchased inflator happily from there.
This worsts kind of customer service at Home Depot, not only annoying to customers. Also these paid employees causes the decline of Home Depot sales. Resultantly, thousands of revenue loss.
Therefore, I am requesting you to create a mechanism to give them trainings for good customer behavior ship.

Thanks.

Nasrullah Nawazani

Hello! My name is Dawn Williams. I placed an order for laminate flooring and installation amounting to $9000. Knowing the reputation of your company, I was certain I would receive top notch service for this order.

Unfortunately, I was not made aware that you have a separate company do the installation. Home Depot called me to have the material delivered to my home so that it could be temperature acclimated. When the material was delivered, the pallet was dropped on my driveway - not inside to be acclimated. I called the very next morning and spoke with a manager at the Cape May Court House, NJ store. He told me that it was standard practice since Covid. I explained to him that I will not be able to get the material in my home - he gave me attitude - so I told him to arrange to have the material picked up and to cancel the order because Home Depot did not fulfill their end of the contract - either by misinformation or communication.

I spoke to another manager the following day and he was very apologetic but told me that I'd have to pay a 20% restocking fee. When I expressed my dissatisfaction with this, he agreed that I should not have to pay the fee considering it was not my fault in any way. I would have had the flooring installed on schedule had your company communicated efficiently.

Home Depot issued me a $7500 refund - therefore charging me the restocking fee. I find this utterly unacceptable. None of what went wrong was my fault in any way. I canceled the order due to negligence and rudeness. I would like the rest of the money refunded promptly.

Thank you for your time. I look forward to hearing from someone as soon as possible.

Sincerely,

Dawn Williams

5 Kimberly Court

Cape May Court House, NJ 08210

[protected]

Why doesn't Yelp have the option for minus stars? ~ If they did, I'd give Temco Logistics a minus 5.
Beginning of December 2022: Sears Warranty promised a new replacement microwave in 2 to 3 weeks. 5 weeks later Temco Logistics finally calls to set an appointment.

1st APPOINTMENT: Appointment between 1 pm and 4 pm. The service tech calls approximately 5:30 pm saying he hadn't eaten lunch; therefore, he's canceling and he'll have "the lady" call in the morning and set up a new appointment.

2nd APPOINTMENT: No call for almost 2 weeks

3rd APPOINTMENT: Appointment between 10 am and 2 pm. Just before 6 pm, I received a call from a female TemCo employee stating they were canceling and needed to reschedule. Set an appointment for the following Tues.

4th APPOINTMENT: Monday Lee called confirming the installer will arrive between 2 pm and 6 pm

5th APPOINTMENT: Monday I hour later a male employee from TemCo called confirming the installer will arrive between 1 pm and 5 pm. I explained Lee had already confirmed an appointment for 2 pm and 6 pm, so which is it? Man would have to had to call back as unbeknownst to him, apparently, I was scheduled twice for the same day with two different installers. I told him this was unacceptable between the canceling, not returning calls, and double-booking, He became rude and huffy, telling me to call and reschedule for another day. I told him in no uncertain terms "I don't work for your company; you're not paying me to do your job". He was not nice, but by then, neither was I.

6th APPOINTMENT: Installer Antonio called assuring me he'd be arriving "absolutely" no later than 5:30 pm even though the appointment was set for the 1 pm to 5 pm window.

7th APPOINTMENT: Antonio called at 5:30 stating he running late and won't arrive for another 40 minutes.

8th APPOINTMENT: 6:13 pm ANTONIO and ERIC ARRIVED! Super nice and extremely efficient young men. They are the ONLY redeeming value Temco Logistics has to their name. Eric told me if they'd been apprised of the trouble I'd had with their business office they would have made sure I was the 1st install of the day.

***** PS... I would give both ANTONIO and ERIC 5 PLUS STARS ***** for their GENUINE RAPPORT, GREAT ATTITUDE, and FABULOUS CUSTOMER SERVICE SKILLS. I hope when it comes time for these two young men to move on from Temco they find a company that has the ability to render good service.

I was informed through Experian credit report of a hard inquiry on my credit report. I did not give permission for this nor was the individual to apply for this credit card application. I do not know as to how it should be a hard inquiry on my credit when I have no personal knowledge of my correlation and home depo application for a credit line. Please remove from credit report and check for any other issues with home depo doing this to others.

Joe Harvey, 115 Pinon Rd, Markleeville, CA [protected] cell [protected] purchased a snowblower online in November order no w899425502 it broke the first time we used in December we have been calling since December 12 to get it returned to no avail please help us resolve this matter our 90 days are coming up we have been calling, complaining and asking for help we have also been trying to get nsd to rectify this matter your employees have not been able to do anything for us either who do we need to contact to get this problem resolved

We had a new furnace and HVAC system thru Total Confort in Minneapolis and was installed on 11/22/22. On 12/24/22 we contacted their 24hr service 3 times and was told furnace broke and the house temperature was 25 degrees. Our neighbor put in heater to try to keep the pipes from freezing. We contacted Total Comfort multiple times on 12/25. On Monday 12/26 tried again several times and no call back. We then contacted Allen Pagnac the reginal Home Depot for Minnesota and he intervened, and a Tech Alex Ditsch was sent out from Total Comfort and stated the exhaust vent was frozen and he would have a crew back tomorrow. No one came out on the 12/27, 12/28 and we called again and asked for a manager from Total Comfort Heating and cooling and was told no manager was available Also still no emergency repairman came out. During the temp was subzero temperature of 40 to 50 below. On 12/30 we spoke with Amira manager of Total Comfort, and she stated that she would have a tech 1/4/23. After speaking with Amira, we were notified that pipes have burst from our neighbor. We then contacted Allen from Home Depot who intervened and Total comfort sent out a tech named Scott Horn who out that afternoon. Also, we had issues with the installation that the fresh air intake vent line was not correct. She stated that Scott would fix it and he did not but got the furnace running. He also stated that Total Comfort would send a plumber. We the complained that the job was inadequate, and Allen from Home Depot agreed. Allen also opened a claim with Sedgwick but they were no able to help and directed us to pay and send invoices We then contacted Amira contacted Total Comfort again and she agreed to fix vent pipe. On 1/4 we had a third-party inspection the inspector found that work was no completed after Total comfort stated the completed the installation of fresh air vent was not. On 1/5 we spoke with Amira after she agreed to fix the issues. We then sent a picture along with a text recapping our conversation. 1- fresh air vent run thru roof and 2- Assist with all the damages. Amira gave us a phone # to Anytime Restoration but they refused to come out do to a 2hr drive and was outside their service area. 1/6 Tad Gummow from Total comfort to complete the installation and still no plumber. 1/9 Bruce with North Country our inspector stated the fresh Air vent was not complete Now we are furious , still no water and a furnace was not installed to our agreement We spoke with Ian from TC who stated he was the boss and stated he would go anything until he could see it and wouldn't be out for a week. We the contacted Allen from Home Depot who stated fix it our self and he would reimburse us. Now we are responsible for getting companies fix our home. We are stuck in Mesa Arizonia since the house has been inhabitable since 12/24/22. My wife is devastated, and Allen from HD can verify this. We did Pro Plumbing come out but could fix due to now Water Meter froze and broken. Now we need to have Dexter Water co to install a new meter and can take up to 2 weeks to complete. So we continue to have no water. Total Comfort put us thru HELL and caused major water damage. 11/10/23 We put a hold on the payment of $12076 The Panessa's 199 Maple Stret Dexter Mn 55926. [protected]

I cancelled the constant renewal of the following products:
Green Gobbler, enzyme drain cleaner - SKU [protected]
Oxy tabs drain and pipe build up remover - SKU [protected]
I have returned all the products to the Home Depot AT 4904 Windsor Hill, San Antonio, TX 78239
I also called your office number and requested cancellation of any further products. However, each year I keep receiving the items.
Please, please cancel any further orders and stop charging my credit card.
I DO NOT WANT TO RECEIVE ANY MORE PRODUCTS.
I would like a prompt response to this matter.
Thank You,
Awilda Velez Rodriguez
626 Golfcrest Drive
Windcrest, TX 78239
[protected]
[protected]@GMAIL.com

I ordered LG refrigerator WB33935121 online 12/20/22. Delivery date was12/28/22. Refrigerator had to be returned because it was damaged and Home Depot was sending a plumber to change the refrigerator water line. The second delivery was 1/5 but was rescheduled because plumber needed to come out prior to delivery. The plumber came out on 1/5/23.

Delivery was rescheduled for 1/7/23. I didn’t receive a confirmation time for delivery. I called to see why I didn’t receive a time to expect delivery and was told the delivery company had a glitch in their system and I needed to reschedule.

This time I specifically spoke to the delivery company and was given a delivery date of 1/10/23. Again I received confirmation that delivery was scheduled for 1/10/23. Again, I didn’t receive timeslot for delivery. I called and was told there was a glitch in the system and the delivery will not be done again today.

I don’t understand why I have to go thru so much and get pushed back for a problem that’s not created by me. We have been a customer for many years and have never had a problem like this.

Your associates do not have a resolution, they kept saying there’s nothing they can do other than schedule me to another 4 days away. I don’t understand why my delivery can not be expedited. I’ve been in need of a replacement refrigerator since the day I ordered this one. I’m disappointed, frustrated and confused to why nothing is being done. I do not have another scheduled delivery date because I don’t want to hear excuses to why it wasn’t delivered again.

I’m very close to canceling this order but I got a good price on the product.

I need your help to resolve this issue ASAP-please

Disgruntled customer

Elton/Barbara Lee

[protected]@aol.com

On Sunday, January 8, 2023, at 11:30am, I called the Roxbury NJ Store #0909 to inquire if I can place an order through the Pro Desk. I was advised by the customer service employee, "Tim", that the Pro Desk was short staffed however, the Pro Desk Manager "Bob" was covering the desk today and he would take my call. I was transferred and the phone rang for an extended period of time. Tim picked back up and informed me that Bob was out to lunch, and I should call back in an hour. When I called back, I was told they could see Bob sitting at the desk and they would transfer me. Bob never answered. I called back several times and was placed on hold, someone picked up the call several times and kept placing it back on hold. I called back again and asked for a manager. The assistant store manager picked up. He told me I shouldn't be using the Pro Desk and it was too small of an order. I explained I was trying to purchase hydrothermic electric radiators in several sizes and my order would be almost $2,000.00. The assistant manager took my name and number and promised that Bob would call back. He never called. The unprofessional manners exhibited by Bob and the Assistant Store Manager is completely uncalled for and damaging to your company name. The fact that an employee would keep placing a call back on hold shows the lack of leadership at this store. The employee named Tim was the only helpful one. The assistant manager was dismissive, unhelpful, did not follow along follow along with our conversation. Store 0909 did not have the quantity I required for the job. I had gone into the store and asked an employee if there were any more in stock. Apparently, there were however the employee could not locate them. I went to store #0919 and the same issue occurred. There was additional inventory, but it could not be located on any shelves.

After speaking with the assistant manager, I still have no idea if these radiators can be special ordered and have yet to receive a call back.