Home Depot
Reviews and Complaints

I purchased a Ryobi 100 ma zero turn mower in May and then got a message that the divery company fast mile would deliver on June 8th that day came and went. I contacted home depot and was told to contact fastmile to which I told them no one answered. I was told by customer service would call me back but no call so I went to fast miles tracking site and then saw the delivery date update to June 14th that day came and went and then fast mile updated their site to show that it would be delivered on the 17th that day came and no show called home depot and take to a customer service rep that i explained the issue to and to which he replied it coming and i said so is Christmas and got pass to customer retention specialist she called the fast mile people and said it would be delivered on the 19th that day came and went, the tracking site said it would be delivered on the 20th from 12 -4 pm no show text home depot customer service and was told that it was delivered on the 14th and I was told this I apologize, but I have triple checked in our systems, and it does show delivered, and verification was provided by carrier. At this time, we would need you to file a claim directly with the carrier. If at that point if it was determined by them to be delivered, you would need to dispute the charges with your financial institution. I am sorry I do not have a better answer for you at this time. [protected] - I am checking to see if I can provide you with a better phone number. To which I replied if the purchase was delivered why does their tracking site say it was to be delivered today and was given the fast mile number I have been calling all week. Then got this text after I wrote if they have delivered it why does their tracking site show it was updated to 6/21 now. It seems that Fast Mile accepted the order on 5/31, however, it was stuck with a line haul carrier and never received. I am working with a supervisor now, and am truly sorry for this. Please bare with me and I appreciate your patience. I asked if there was no record of my calls to which I got ,There was not, no sir. Last interaction and notes I see for this order was June 17th, and there was no case created. I am sorry we dropped the ball. At no time was I offered any compensation for the 8-20 that I sat home waiting on the product to come. I was basically called a liar and when I said cancel the order they were fine with it and then sent me a customer service rating text. I sent this Okay so if they delivered the mower why did they just change the delivery date to 6/21/2022 now no answer

I was issued a store credit for a return without a receipt that was put on the in-store orange Home Depot card. I have since used the card 2 times, have both receipts that show the last 4 digits of the in store card and remaining balance $1189.39. Not sure if the cashier at Home Depot kept my card or it was lost.

I have called the store and they claim its treated as just like cash. I think there has to be a way to track this. The computer system has the transactions, scanned the store card, scanned my drivers licensed. Seems to me there is away to go back to the last date it was used and figure something out. I have spent a crap load of money especially since Hurricane Ida at Home Depot trying to get my home back to livable standards and still have a ways to go. Been ripped of by a fraud contractor. I sure can't afford losing the balance of this store credit. I will be putting a call in to the Corporate Office in hopes that they can help me.

I ordered a refrigerator on May 21 and it was scheduled to be delivered on June 4th. It did not arrive on June 4th and I was informed by email that it would not be delivered until July 1st. I could not wait that long, so I called Home Depot and cancelled the order. I received an email that day showing that only the installation and service charges were cancelled. I called Home Depot again and said that I expected the entire order to be cancelled, not just the installation and service. And I asked when I could expect my refund. The person on the phone said that I would have the refund within 10 days. On June 19th, I still had not received the refund. I called Home Depot again and they stated that my cancellation was "in progress". I pressed the cust. service agent and he called Maytag. Maytag had never received any cancellation notice. This is sloppy and incompetent behavior by Home Depot. I will never buy an appliance from them again.

After 9 months and 3 appointments to get a floor install I was left with concrete floors. The last installer they sent just did not want to do the job. I received months of empty promises and now no one at customer care returns my phone calls. I was left worse off when they were done or should I say when I was done with the nonsense.

I have a lifetime warranty on my windows installed and purchased at home depot and lifetime accidental breakage. On April 1, 2022 I sent the sticker to a patricia Keeley for a broken window. As of 6/15, no window and this person will not answer phone calls after leaving numerous messages and will not respond to emails. She has forwarded my email once to a person named Seth kaufman who I have also attempted numerous times to find out the status of my window to no avail. Now I have a busted spring on another window and I need someone to come and fix it as I have no bathroom window as a result. Again, noone will respond to my. Numerous messages left and emails sent. Please, please, please, this needs to be resolved. I have a cracked window on my porch allowing rain to come in and now a busted bathroom window that cannot be opened as it will not stay up. Please help. Thank you. Diana Felix [protected]

Went to your store a week ago to order this product, adjustable portable washer dolly, Your computer in store would not order the product, the customer service representative tried everything to put order through, went to another computer to order in your store and wouldn't go through that's 2x same day, I returned to your store today to try again and your computer would not let it go through, sales representative check to see if any in stock there is 1000, representative then called customer service to order and she could not order it either, she said it was not my cards it was your system, item number internet #[protected] model#MCSLB04P store sku#[protected], I just bought a washer on5/25/22 and wanted to get the dolly that goes with it (The Cuyahoga falls store located in in Ohio) all the sales representatives were very good and did their best to get this ordered

Been paying Home Depot with my company check for over 15 years. On 6/16 & 6/12 Home Depot accepted company check. Then on 6/14 the computer refused to take a check, no further verification or ID asked for - it just refused to accept check. Tried twice at register then again at Customer Service, same result - "rejected"

Wanted to start a job so picking up material at 7:30 am after no help at store, just the mention it was out of their hands and had no idea who to contact, left!

So now job extends and need some more material, do not have the time to go over that again so off to other source. Again there has never been a problem over the last 15 years. And yes did check with my bank, Home Depot never made an inquiry about the check, so it's at their end.

PS how the... are you going to get back to me, is this a scam?

I copied the following after I sent it to Hillsborough County BOCC:

My wife and I contracted with Home Depot to replace all of the windows and doors in our house in June of last year (2021). There was an issue with one of the doors and two of the windows. I cancelled two of the windows because I am so angry and frustrated with them. However, I need the door replaced. It was installed wrong and until recently had painters' tape over the door holes. They sent a crew out this past Saturday [protected]). The crew removed the old door and replaced it with another that is now BACKWARDS. I have been out of contact with them regarding the door install for a couple of months now because no one will call me back or respond to my e mails. The customer service I have received so far from this "St. Pete team" has been ridiculous. Is there anything the county can do to help me rectify this situation? I cannot get anyone to call me back. I am at my wits end.

Everything has been documented.

I have order the this window through home depote and my window contractor installed. I have bought total ordered 11 windows for my sunroom. Out f that one window get cracked from inside outer glass is still intake, went to home depote and asked me the details for that particular window but it is inside therefore could not provide it. I have details of order. I do not know whom to contact for this. Please let me know what I should be doing. If you have any contact no to contact.

Ordered online 12 2x4x14 lumber. Misdelivered 2 houses down. My neighbor said he delivered to a house on the next block, then reloaded it and dropped it off at the wrong address again. He tried helping the man to understand he knew me and my house was 2 homes down. The man didn't speak English so he left it at the incorrect address and left it anyway. He didn't cover it either and it was raining hard and laid the ends deep in the mud.

I called the number to express concern of the mistake so that it wouldn't happen again very politely. The man on the phone said next time write the correct address. They did have the correct address. My address is simple. Only 4 houses on my dead end street. Online it auto fills the address from all my previous orders and I check it anyway to be sure. To say it was my fault had me livid. But I still bit my tongue and was polite. But I am posting this complaint for the first time ever. Definitely upset.

We ordered Custom Blinds and blackouts from Homedepot and technical person came and installed alll the blinds and we found that Blackout is not real blackout there is lack in measurement for every window we contacted company no one responded to our request. no one is there to answer your phone call. we spent thousands of dollar just for custom product its not even worth. you can clearly see that the sunlights are coming from every single window there is no finishing. what is meaning of having those garbage product from garbage company? do not buy from homedepot

We had this service done on March 29th of 2021.

April 9th inspection was done by Trent Pierce.

April 15th window cleaning by a guy with a greasy rag in his pocket. Stated he only cleans the insides of the windows. The windows were horrible after this. I have pictures. He was quite pleased with his work and spoke of all his travels around the world.

New doors on back order

April 11,2022 Home Depot to check on doors. No show

April 15, 2022 Home Depot to check on doors again

April18, 2022 Home Depot stated they would be here between 8-10 am. They showed at 12:30. Had a new door to replace from slider. They took off shims from current door. Took door off frame and placed new door on current frame. This made the stationary window in the frame very loose.

April 26. Call to Cassie from my husband regarding instability of window in frame.

March 29, 2022 Dan from Home Depot takes down notes and videotapes door issues. Is condescending to me and states, "So you're Very Frustrated. Is that right?" While underlining and and writing notes in bold letters.

Our back sliding door was not installed correctly. The framing is not straight so the door wont close, They both have a gap between the frame and window that you can slide a putty knife thru. We have had to duct tape them to stop air leakage.

This is not acceptable work or service. This has been an awful experience. So much so that we will not be shopping at Home Depot until this is rectified(if ever again).

This matter needs your immediate attention.

Thank you,

Michelle Carrier

[protected]

I wish I would have seen all of the complaints before I purchased an appliance from The Home Depot... All I can do now is NEVER make that mistake again. The warranty was a total joke. The Home Depot sold us a piece of junk that barely made it 2 years. They sent technicians out 7-8 times and just kept ordering parts, saying that this was the last time they would try to fix it before replacing. Who knows how many more times they would have said that? The last time they came, they again said that it was fixed. Again it was not. We gave up and got a new dishwasher. Lesson learned!

Citi bank has decreased my my credit limit by $4000.00 on one card for not using it as much as they want me to . They threaten by letter first and if you don't run out and use your card they will decrease your limit. This is a threatening business practice. By decreasing my credit it ups my credit card utilization which damages my overall credit score.

Home Depot contracted a third party company to deliver a refrigerator I ordered, and the refrigerator was not delivered. The drivers reported that they waited the 15 minutes, but my Ring camera shows they waited two minutes at my home. They lied about parking at the bottom of our driveway, and my Ring camera shows they parked two houses away. The camera could barely catch their truck due to the many trees in our neighborhood. My son went outside while they were in their truck, and they said they didn’t see anybody, but they could not see our house due to being parked at our neighbors two houses down. The driver asked why he did not walk down the driveway and down the street. He complained about our driveway being long and steep and said “I don’t want to walk up and down there.” One of them set a clipboard or binder on the hood of one of my vehicles and proceeded to lean on it as well. My sons are intellectually disabled, but they are capable of staying home alone for a bit and accepting deliveries. My daughter is having problems with her vision, so I ran into town to take her to the optometrist. I told my sons they were coming and exactly where the delivery people needed to place the fridge. It should have taken no time for them to place the fridge and be on their way. The driver told me my sons should not be accepting deliveries since they are intellectually disabled. I was lied to and my sons were discriminated against for being disabled. I would appreciate someone contacting me about this situation, and I want a refrigerator that has not been rattling around in a truck for a full day. I would also like another delivery company or different drivers as these individuals obviously do not want to work with us. Thank your for your time, and I look forward to hearing from someone from Home Depot.

Home Depot could not complete a Simple 5 window install job. Measurements incorrect, screens don't fit, windows do not stay open, complete mess, been going back and forth with Home Depot since November, they give you a bunch of BS excuses, it is now June 6, 2022, no one at Home Depot responds to emails or has the professional courtesy to call. Horrible service, and to boot, they put a lien on your property until you pay even though the job is not completed. Don't get me started on the worthless sub contractor they sent to originally install the windows, they leave the place a mess, footprints on my new hardwood flooring, they tore up the flooring installing a door, they dented the soffits on the exterior, plus more damage to the interior, filthy, messy people. Please think twice before you hire Home Depot

I ordered a bathroom vanity on 05/06/2022 from Home Depot and received an email on 05/18/2022 saying that it was going to be delivered that date. I checked NSD website, and it showed my vanity had been in Dallas since 05/14/2022. The vanity was not delivered. I received several updates from Home Depot to give me delivery updates, but NSD website did not show it was out for delivery. I called Home Depot and NSD every day, I let them know I had a remodel project started and the contractor needed the vanity to complete the job. Home Depot kept telling me that they sent urgent emails to NSD but they got no response. I tried calling NSD several times but they put you on hold and after 15 minutes a recording says they will call back but they never return calls. I again called Home Depot and the CSR said due to the circumstances NSD would deliver my vanity on Sunday or Monday (Memorial weekend), again no update on their website and no delivery. I finally got notice from Home Depot that my delivery had been scheduled for 06/03/2022 between 12-2pm, this was also the update that was on NSD website. We waited all day and no delivery, I messaged NSD at 4pm and the CSR said it was still going to be delivered but no one ever showed up. I looked this morning and it still shows that it is out for delivery.

My wife and I remodeled our home last June. We used Home Depot to replace all of our windows and doors, as well as two HVAC units. The total cost for both projects was over $55,000.00. It is now a year later and we still do not have the correct door frame for one of our doors. We have a "temporary" frame that is not fully installed. I have been dealing with complete incompetence with the staff they assigned to me. I was dealing with Tommy Faye out of St. Pete Florida. Tommy had a problem of not calling me back (all of this is documented). The last time I spoke with Tommy I told him I wasn't going to deal with him. I had contacted his boss Tony DeFrancisco requesting another representative. To this date Mr. DeFrancisco has not called me back. On June 1st we were scheduled to have the frame installed. When the crew showed up, again, they had the wrong door frame. I am completely livid over the matter and I want someone to contact me regarding the incompetence of this "team".

Ernest Weant [protected]