Home Depot
Reviews and Complaints

Online shoppers are misled to apply for a credit card and save up to $100 on first purchase. I will upload a picture of the cart. It shows an extra $100 off on top of the current sale and rebates. I let Home Depot run a credit check, and it passed. When I used the code, the total would go up instead of down because it would remove the rebate. I called and chatted online. Finally spoke with Cindy who offered to close the account then because the $100 doesn't work with the rebates. I asked to speak to someone else and that manager said it's on the credit website. This is completely misleading and a waste of my time.

I recieved a bill that had some promotional offers on it and some interest bearing amounts also. The bill stated that I had to pay $1022 to avoid paying any interest. The billing fine print also stated that if a promotion offer didn't expire before the due date then payment would be put towards interest bearing amounts first. I paid $1200 to insure that that interest bearing was paid and some extra was put on the other balances. Turns out that they applied my payment to the promotional offer, leaving me with interest bearing amounts still. When I called to ask, they stated that it doesn't matter what the bill or fine print says, there billing hierachy applies payment to promotional if they expire within 2 months of the current bill. So even though the online payment and bill state to pay a certain amount to avoid interest, they apply it differently and you still get charged interest. Total misinformation and lying on the bill.
Avoid completely. I am paying off my bill and canceling my card.

I have had the WORST experience ever ordering a stove from Home Depot. I am a property owner / manager in Toronto and often order appliances for apartments. I thought for a change that I would try ordering a 24" white electric range for one of my units, since the product had decent reviews and was well priced.
I have been on the phone with HD as well as the delivery company they use ((Same Day Delivery) about 8 times just for this one item.
There seemed to be differing opinions depending on whom I spoke with as to whether the item could be delivered into the apartment and the old stove taken away. I was assured that both could be done. Then this changed and over the course of many holds, transfers and literally hours of my time, being wasted and my frustration growing, I was told that neither were possible. Finally, I got ahold of someone who was able to guarantee the stove could and would be delivered to the apartment (as opposed to being dropped off in front of the building), but they would not be able to take out the old appliance - fine.
The delivery happened this morning and the delivery company called 20 mins ahead of schedule to let me know they were on their way - i appreciated that.
However, when they delivered it, they just dropped off the stove in the cardboard box and left - they did not unpack it or inspect it. Lo and behold once our superintendent unboxed it he noticed right away that there was an obvious chunk of the enamel that was gouged out on the top right hand corner and also the front electric coils / burners would not fit in properly.
I have since called and asked HD to p/u this stove and I have been assured I will be fully reimbursed. They still have to have someone call me to "schedule" the p/u and that probably won't be for another week to 2 wks. In the meanwhile, I will be ordering a new stove from a more reliable company with whom I have never had any issues. That'll teach me for trying to save a few bucks!
I have never had such a horrible, maddening and time-wasting experience like this one. From start to finish (and sadly it's not finished yet) it's been a complete F&#K UP on Home Depots end. Total incompetent system going on with their appliance orders and deliveries. No two CSRs have the same information from past calls and everything has to be repeated AGAIN. Not only that but the original order was done through text messaging - I kept asking the "live agent" if it wouldn't be easier to talk in person - but nope. That took over an hour just to order the goddamn thing. Okay, I think this has driven me to drink. I'll be glad when it's over.

Quartzite installed by Stoneworx on Oct 29th. I realize quartzite is a natural stone and seams and pattern differential will differ however end result looks completely unacceptable. Stoneworx and Home Depot customer service dept actually agree this is the way it is to look. Stephanie at Home Depot said I picked out granite and that is the way a natural stone looks installed. If she truly researched it she would realize I picked out quartzite and it too is a natural stone (unlike quartz). It is not the pattern differential that is upsetting me it is the fact on either side of the seam it looks like 2 different colours. I have asked friends and family's opinion and even my children asked why it looks so bad. I am stunned Home Depot will not stand behind satisfaction of their service. I wish I had of read all the negative reviews about Stoneworx before agreeing to the work. I am currently in the US for the weekend and am unable to contact the store in Brantford ON. I am assuming they will agree with the other feedback I have received. I am so upset I am not letting this go. Can you please direct me to the correct person so I can express my concern and show ALL the pics of this horrendous job?

They said my counter top came from the same slab but I find this hard to believe considering the size and number of counter pieces. When I get home on Sunday I plan on taking a video as it displays a better view of the work. I have attached pics but it truly looks worse in person. There are 2 seams however the one to the left of sink is what I am upset about.

I also have mentioned there is a small chip by the sink which no one has even responded to.

Christina
[protected]

Received notice that my credit limit would be decreased due to lack of use. Just for your information. During the past 12 months, I have had two knee replacements (Nov 2018, Feb 2019), crashed my bike during the rehab period. I was not in the home improvement mode needless to say.

I have been a customer for years, but I could care less if you use these sort of letters without knowing the details.

In fact, cut it in half, cut it by 3/4. Or cancel my account if you please. You are not the only game in town..

Last four CC# 6424.
Regards,

S Fichter

2005 i double herniated l4 n l5 at work there n two weeks later fired due to lateness of injury. Not work since then due to pain n injury. Once offered $40, 000 at 24 n rejected cause not enough at young age n now 42 with 2 kids need money. 15 years back pay n further compensation or 15 years back pay n healthy offer. Hope we can due this between us n no lawyers n not bringing home depot to court. Hope to hear from you soon so i dont need to contact president or any other state or federal agencies. I now live at 440 n Woodstock rd Southbridge Massachusetts 01550 n can be reached at [protected] n hope to hear from you soon n see lots of money.

My products were paid for by credit card on the 02nd of october 2019 and delivered 14 days later to my forwarding company, who then delivered them to my specified destination. I made it clear at the onset of my purchase that I would be leaving that specified destination and that the products had to be there in time in order for me to clear them from customs. With my merchandise leaving home depot on the 16th of october 2019 little time was left for me to pick up my bill of lading, find a broker and to clear bahamas customs and retrieve my items from storage. My order could have been handled more expeditiously, which would have given me a few more days to personally deal with my order; 12 days would have even been sufficient but 14? Even if I would have been reminded that my order may be later than expected, I could have made adjustments to accommodate my time schedule.

As it turned out (due to the late delivery), I had to locate a company to clear from bahamas customs and collect my products for me, because my return flight to germany on 20 october 2019 could not be postponed. My frustration was how the home depot representative (hdr) handled my order. I became so frustrated that I decided never again to make and online order at (calle ocho's) department store again!

Here is a chronological account of that purchase history:
30 sep 2019
Me:ok sent you an email with attachments of the stuff I picked out online. Did not pay just have them im my online basket.

Home depot rep (hdr):ok perfect you want the shingles too
Ok we are ready for payment
As soonest you are

Me: yes the shingles but only the 48 bundles which is cheaper per bundle. Ca you make that one palate for everything? And how do I pay? I thought you could charge my credit card?

Hdr:the order is ready to pay... If you want please send credit card information... Through this way... Thank you...$.. 1, 931.12... Thank

Me:is that the price without taxes for export? I ask because my online order was less

Hdr:how much couse on line you pay taxes and we send it to the vip room
Let me check
Im checking give me one second

Me:online my price was 1710.27 pickup at customer service

Hdr:hi... The total is $ 1, 819.27... Included the delivery...$ 1, 710.27 plus $109.00... $1, 819.27. Thank you

(we got things sorted out and now we can finalize payment)

Hdr:I am going to charge your credit card tomorrow morning ok

1 october 2019 and 02 october 2019
Credit card at home depot declined twice. Contact with my bank in germany revealed no stop on credit card payment. The decline was from home depot. I am using my germany credit card (the same card being declined at hd) parallel in the bahamas making daily purchases.

02 october 2019 employed a different credit card. Did not bother to find out why home depot was declining my credit card when I was using it elsewhere as payment of hotel, car rental, shopping, etc. This one was accepted by home depot.

Hdr: this one went through tomorrow I will do the one on line
Text me
Please

03 october 2019
Me:hi (name omitted): sorry for this late request but I need 1 more item...

Bait block peanut butter flavor anticoagulant rodenticide for mice and rats (144-pack)

And then I leave you alone

04 october 2019
Me:good morning (name omitted). All is ok with you and work I hope. Were you able to complete my order? You wanted to do the rest of the online order. Please add the bait block peanut butter rat poison and finalise my palette for shipping. Thank you and let me know when you are done please. Muchas gracias por tu ayuda

Hdr: yes everything is order already! Thank you very much
I will send your email shortly

Me: (although I had asked her on a voice message to do this, I wrote it as text once again):
Please place an itemized listing of the products on the palate so that the shipping company and customs can see what is on the palate, not just my name. This is better for me when I have to pick it up here in new providence and something turns up missing.

7 october 2019
Me: good morning (name omitted). Hope all is well with you. Hate to bother you again but could you email me a copy of the receipt of the rest of my online order. I still have only one receipt for the first part of my order (h0277-215116). The second part I am still waiting on. Thank you

8 october 2019: received per email 1 receipt of some of the items ordered. The invoice had been split into two, so I had to inquire as to the second one.

Me:good morning (name omitted). Hope all is well with you. Hate to bother you again but could you email me a copy of the receipt of the rest of my online order. I still have only one receipt for the first part of my order (h0277-215116). The second part I am still waiting on. Thank you

Hdr:ok good morning I had a family emergency today I didn't go to work but tomorrow as soonest I get there I will send it to you ok thank you and I am sorry have a wonderful day

Me:entiendo. I hope all turns out well. I am only asking so often because I will be leaving the bahamas in 10 days and it would be great to have the order delivered before then. Now I know your situation. Keep your head up :)

Hdr: thank you and I will let you onow tomorrow

Next day: receipt of email from hdr but with the same invoice as before, therefore a new inquiry

Me:good morning (name omitted) elena. Hope all is well. I checked my email but the receipt you sent again is the same one from last week. No reverse osmosis system with filters etc. I sent you images of all the items I had in my online basket and the total came to around $1800 including shipping. The receipt inteceived again this morning is $1377.42. Some items are missing. What is going on?

Hdr:I send you the 2 invoces can you please chack
And ley me know
If not I will send it again
Ooo thank you

Me: the two invoices are the same
I 👀 only some of the items I on that invoice (which I already have). Just incase here is my online basket again (I send her an image of my basket again to jog her memory)

Hdr:ok let me send you again
I send it again

Me:got it now 💪

Hdr: jiji ok

Me: thank you very much

14 october
Me:hello (name omitted): hope all is well with you and family. I was wondering when my shipment will come to the bahamas. Can you please tell me when you sent my order to the shipping company best way international because I haven't heard anything from them about a delivery date. On sunday I will be leaving and going back to germany. I hope the shipment has left home depot because if not we have a small problem. Let me know so that I can make a decision on what to do. Thank you.

Hdr: no I haven't send your oder
The specialorder they hmget here on the 16 so hopefully when we check and is the correct items we wolud deliver to your fright forward

Me:hi (name omitted): sorry but I have a problem with this order. To be honest, the 16th is really very late! From 02 october until now (14 october) and my items are still there; that is almost 2 weeks! What items are so special that it is taking so long? If you won't be shipping my items until the 16th, inwill not get them here in the the bahamas before the 20th of october? It will take at least another 4 days to get here and another 2 to get the paperwork done for clearing customs. Which means those items will not be ready for pickup until around 22 october and I am leaving the bahamas on 20 october : (. I don't know what to do or say. Didn't know it would take this long.

Hdr:on line items yeah today is 14 and 16 is on wednesday

(this is the part where things escalated a bit because she had difficulty understanding what the problem was. The hdr said she would try to get the items to my shipping company by the 16th of october 2019.)

(I made one attempt to cancel but I was persuaded by a friend to not cancel and try and find someone in my absence to pick the merchandise up.)

16 october 2019 (hdr recommended that I give the name of the person who will be clearing my items from customs to put on the invoice)

Me:send to the shipping company. The name of the person who will pick it up in nassau is mr. (name omitted) smith from 21st century welding. So in the invoice you would put (name omitted) thompson c/o (name omtted) smith. Tel: [protected] (office number). The people at the shipping company knows him. Now you can ship my items to the bahamas. If you have any questions ask me please.

Hdr:okay sir thank you very much I will do
Have a great night

18 october 2019 (no changed invoices to accommodate clearing from customs other than myself. So an inquiry was made)

Me:hello (name omitted). When will I get a copy of the invoice with the change that I sent you several days ago. I should have a new invoice which includes the name of the person (mr. Name omitted) who will be picking up my items from customs)? I thought that was the reason for me sending you that additional information. The invoice in my possession are only with my name. I am a bit confused about all this

Hdr:you tell the company the change the invoce goies in your name you have to tell the shipping company and let him know unless you want the invoice to go under his name and I change it and send it to you now

Me:send invoice as follows:

To mr. (name omitted). Thompson
C/o mr. (name omitted) smith
21st century welding
N.P.; bahamas

🙏🏿 please!

19 october 2019 (1 day before my return trip toeurope)
Me: (name omitted) thank you. Received one invoice today with the change (perfect). Now all you need to do is the same with the second invoice. Please! The one with the reverse osmosis system (the special order). Thank you very much

Hdr:ok no problem

21 october and no information or second invoice from hdr. But this time I am really aggravated and have had enough.

Me: (name omitted), if you have not made changes to my invoices as inrequested, then forget it. Instead of telling me ok no problem, you may as well have said don't bother me.

Hdr:good afternoon sr I did change your invoice

Online invoice that I didn't change is becouse I cannot change anything to it I don't know what the issue is but I am treating you with respect and doing my job correctly as much as I can sr I work from monday to friday 9/5 sr

Me:the last thing you said to me a few days ago was "ok no problem". So what was that suppose to mean? I will change it or I can't change it? You said nothing until just now! How am I suppose to know that you are having or had a problem when you say nothing? That is not how you communicate with customers. When can't do something you tell them not @ ok no problem " because they are waiting in the bahamas for the changes invoices (not one but all two) and I told them I am waiting on you. Now you tell me you can't change the second invoice! I can't know what is going on when you remain silent.

Hdr:did you check you email sr

Me: (name omitted), you sent me 1 changed invoice per email on the 19th of october; invoice h0277-215116. That is all! I told you that it was ok with those changes and that you only need now to send the second with changes.

I am in florida and will be returning to germany in the morning. It would have been nice not to have had a problem with this online order. I won't do it again because it was a disaster. My mistake thinking it could work out well but I think the biggest problem is the language. So let us just leave it at that and discontinue this futile conversation because it has brought nothing but frustration.

I called your warranty (or installation dept) the last week of September wanting to file a claim to have my roof repaired. I had a new roof installed by you all on or after 2012 (Please look up my details of purchase for specifics). Several things have NOT occurred since then.

You all were going through transfer of roofing contracts and I was told "I'd be in a queue to be called the first week of Oct." First week goes by and no phone call. I called a second time to inquire where I was in the queue and when I can expect a call back. I live in Florida and you can imagine the rainy season and the leaking. I was told you all don't have access to the contractor's information and that I'd have to wait - you were not able to provide an ETA on a call back.

I call a 3rd time to ask again, if there's a way to find out where I am in the queue, and ALSO, I requested a copy of my warranty be sent to my email address. ZERO of that has happened. I hope you can understand my frustration with all of this - as a homeowner, the longer I wait to fix a leaky roof, the potential of more damage and more costs.

PLEASE can someone contact me asap regarding my roof warranty and walk me through the process of filing a claim. I appreciate it you in advance,

I have no idea how you can even reach me through this site w/o posting personal info.

Lorex security systems changed there system with out helping out there existing customers. I have been waiting since august to have my unit working again. Lorex is not a trusting name. Other places sell this same item and have the same problems. I give them a big minus 5. If you want problems go with lorex or not! They are a based canadian company that could not care if your up and running.

I am complaining about Home Depot (online appliance order / delivery / cancellation refund). It was one of the most ridiculous experiences I've ever had.

I ordered a freezer online on 10/10/19 but I had to cancel it because Home Depot would deliver it tomorrow morning although I specifically requested afternoon delivery because my wife had a doctor's appointment tomorrow morning and also because the next earliest available delivery date is too remote from today.
I contacted the customer service to cancel my order. After canceling it, customer service told me that I have to visit in person Home Depot store. She told me ANY store will be good.
I visited Manhattan store (62nd St, 3rd Ave) but the store said they cannot help me and told me to go to Yonkers Home Depot. I refused to go and asked for help. After giving me wrong explanations several times, the 62nd street Home Depot supervisor (Mi Mi) finally told me that customer service misinformed me in the first place. I never needed to visit store in person. Also, there will be no delivery because it was already cancelled and the refund will be issued in 3-5 business days.

Why does Home Depot provide the "special request about delivery" filed on the order website which it would not honor?
What if it was Denver Home Depot instead of Yonkers?

While I am writing this complaint, I just received a call again confirming it will be delivered between 8:30am-12:30am tomorrow.

I write this complaint because I feel obligated for a future person who would order online from Home Depot.

I ordered a refrigerator online on October 10, 2019, to be delivered on Wednesday, October 16, [protected]) was not contacted the night before or prior to deliver. But received a phone call pat 1015 to verify my address which was incorrect and was told that they would not be able to deliver my refrigerator on Oct 26 and I would have to call the store and reorder the refrigerator and get another delivery date. This caused me to have to wait over another week, Tuesday, October 22, 2019 delivery date. This has caused me a great inconvenience, I am a senior citizen had someone stay off their job to be here to assist me with the delivery and removed everything from the refrigerator and cut it off, thinking that the new one would be here shortly to put the food back up. Now, the food will go bad and I have no where to put it, I was originally tools they would give me a $50 gift card for my inconvenience, later was told since I ordered online they could do nothing. I have ordered on Lin numerous times and never experience such and inconvenience and especially an appliance as important as a refrigerator.

I feel that I should be compensated I. Some manner for such an enormous inconvenience and waste of time and waste of food.

I can be contacted at [protected].

Carolyn Wheat

Original Order # WA71536706. Oct 10
Reorder # WA72010194 Oct 16

For anyone thinking about buying carpet from home depot in lenoir city tn. Please don't. My husband and I spent $5000.00 on carpet in the fall of 2017. A year later the seams started to show and unravel. We made some phone calls to the store they asked for photos we sent them. They sent someone from the company that installed it and at first he couldn't find our home gave directions and he finally found it. At first he said he didn't know why he was even here and had a smart [censored] attitude. I showed him the seams showing and the stains on the stain proof and pet friendly carpet we purchased. He looked at it and said to us that he has never seen carpet do this before. He said he would contact home depot and they would get back to us. We thought thank goodness we are finally getting some where. We waited and waited and no phone call. We had to call them and what we heard next from home depot made us enraged. The guy told home depot that it was our fault that we abused the carpet and also we had to many animals. My husband went through his cell phone and found the guys number where he had called us because he was lost. My husband asked him why did he tell us one thing and then turn around and tell home depot something different. This guys answer blew us away he said I told you what you wanted to hear and I told home depot what they wanted to hear. My husband told him I would hate to think you were representing my company and then told him what a low life piece of [censored] he really was. The manager cameron said that he would send someone to fix the seams but that that does not satisfy us because the stains on our $5000.00 (pet friendly and stain proof carpet) look terrible. I have told friends and family don't buy carpet from home depot and go through the hell we have been through. I will shop at lowes before I spend another dime at home depot. The last time we were in the store we asked to speak to cameron davenport and the lady said can I ask who you are and I told her and that its about our carpet. He never surfaced to talk to us. All we want is our carpet replaced or refunded cant seem to get any where with this store. My husband had a stroke a year ago at the age of 51. Im trying to keep as much stress off of him as possible but home depot is not helping the matter. Very pissed off customers.

Rented a paint sprayer for 24 hrs. My 24 hrs started at 12 pm October 10th and ended at 12pm October 11th. It stopped working before I could finish my job and before my 24 hrs were up on October 11th. Drove 25 miles one way in traffic to take the machine back. The guy "fixed" the gun on the sprayer. He told me to keep it as long as I needed it for the rest of the day and when I brought it back he would give me a discount on the rental price. I go back to the job site and the sprayer worked for 20 mins before it quit working again. I did all the necessary checks, cleaning the filter, etc. and it still wouldn't work. I had to drive back to the store where the same guy gave me a different sprayer to finish my job. That machine worked fine and I finished, cleaned the machine and took it back. I spoke the the manager, Anthony about it. They pulled up my info on the computer and said I was being charged hourly after my 24 hours period had ended. The guy that was working in the afternoon said I wasn't being charged after my 24 hr period and I would get a discount. The manager Anthony said my total was $179 and change before taxes and that he was going to drop the charges that occurred after the 24 hr time frame. I explained to him that I had made 3 round trips, 50 miles each round trip. That's 150 miles I drove to get the machine fixed to work that didnt work and to then get another machine to finish the job and then to return the machine when I was done. He would not give me any discount saying he dropped the charges after the 24hr period ended but I was told by the tool rental associate I wasn't being charged after the 24 hrs ended because of faulty equipment. Anthony refused to give me a discount. A 3 hour job took me 8 hours because I made 3 seperate trips back to the store, totalling 150 miles in an 8 hour period on the 11th. I spend thousands of dollars at Home Depot every year because I am a real estate investor and do a lot of renovations on properties. I alsohave many many associates that do also. I will be informing them of the service I received today and I know quite a few of them will be taking their business to Lowes and local hardwares stores, just as I will be. I will never shop at Home Depot again! Ever! You just lost a loyal customer that spends thousands of dollars there each year, as well as Im2sure more than a few of my associates will stop shopping there also. Worst service I have ever received anywhere, especially for be a repeat customer for years and years. You just lost my business forever!
My name is Chris Kirby
My number is [protected]