Home Depot
Reviews and Complaints

My new roof has been installed for about a month by HomeDepot service team but it was still not fully completed. There are garbage left on my front yard, none of the drain pipes has been properly hooked up and there are some wood beams that has been damaged by the roofer. I have tried to call the guy who sold me the roof but never replied, the job coordinator John Callahan and he said it's not his responsibility. I have called the regional service manager Ameren Huey for 6-7 times, she has replied once and promise to sent someone to complete the job on next day. But it was 10 days ago but no one ever show up and she never replied to my voice mail again. The roof inspector keeps contacting me for final roof inspection but he said it cannot be done unless the job is fully completed. I have paid over $16, 000 for this roof job and did not expect to received such a poor unorganized services. I am very regret to choose HomeDepot to replace my roof and should of go to Lowe's instead. Besides, I am not happy with the roof jobs itself.

I hope your company will handle this complaint seriously this time.

Tony Chiu

On 9/12/18 we had a stackable washing machine delivered. The techs set it up turned it on and left they did not wait until the cycle had run its course. Minutes after they left it began to leak and water was pouring out, I called them back and they came back after completing another delivery. They took the machine out and now they have our old one and new one, so we have no machine and it is 10/11/19 today. A claim was made by the store manager the day of the incident, I have spoken to three different people regarding the claim originally and I was told we would have to pay for Servo Pro to come and dry it out, then we needed to get estimates and pay for the floor to be fixed. This is the process per Bobbi at FSA, she reported she is a third party insurer. I also spoke to Savannah at FSA and she requested I send all estimates to her via email @ [protected]@fsalogistix.com, she reported she works with Bobbi and I could email her. I have heard nothing even though I have emailed them twice asking for confirmation that they have the estimates. I also received a call from a Cory Brooks, he said he was with Sedwich Insurance, a subsidary of Old Republic and he is a third party insurer as well. His job is to make sure we hear from FSA. After serveral calls to and from him, the last message he left on my vm was he has checked with the adjusters and they said we ordered a GE product so we would have to call GE to come look at the machine. If he was doing his job he would know that they took the machine on 9/12 and there is no machine to service. So all we can assume is he made this call without calling the adjusters to get the facts correct another attempt to not pay for the damage they caused. So we have two people that claim they are adjusters for HD, Cory Brooks which I have no idea his position since he has done nothing but lie to us, and now the regional manager (Douglas Bischoff) has been contacted and he has failed to do what he promised. There is something wrong witht his process. The techs either did not properly install and or the machine was faulty. We bought this from HD they should take care of the problem. I submitted all estimates and a receipt for the dehumidifier I bought to dry out the area, this was 2 weeks ago. I finally called the store back and asked for someone in charge, they gave me the regional manager's number and told me to call him. I did this last Thursday, 10/4/19. He returned my call on Friday after listening to my complaint he said there is no reason why this can not get fixed and then go after the adjusters later. I told him our concern is these are reclaimed hard wood pine floors. We have an upscale condo and these floors are special. He stated he would have his team search for these floors and HD would fix the problem once they were found. I told him how hard it was for me to get these three estimates, looking for someone capable of replacing the floors, he said he would have his team look. He asked me for the pics I told I sent them to him without any hesitation in hopes we could get this resolved. I also sent all emails I had and the names of everyone I talked to. He sent the store manager out to take pictures as if the ones I took or the site inspector were not good enough, and since then he has not called or email us. I was happy to hear someone was going to do something when I spoke to him, but this was not to be the case. He has done nothing that he stated he would do, he will not respond to any emails now so we are back to square one. I have asked for his supervisor and he has not given me this either. The Bobbi the adjuster took my complaint down, she had a Milton Middles come to the condo take pictures, write a report and said they would get this entered into the system and we would hear something from Bobbi. I have emails where I sent them the estimates and asking to be contacted to say they were received, but we have not heard from them. I have photos of the damage on my phone, I have a video I took right after the water came out. I have vm from Cory Brooks, and emails from the regional manager, and lastly a report taken by the site inspector Milton Middles. We would like our floors fixed period. All we want is for them to make our floors right so we can get a new machine.

I ordered blinds since September 15 that were supposed to arrive since oct 8 . Not only did I not receive them but no email was sent providing an explanation for the delay but they do have their money . No compensation to the customer. Stay away from this company. Worst customer service. I sure will put a complaint on BBB for future customers to be aware of this.

Ordered our window July 29. Promised us will take 2-4 weeks to be install. September 28, All orders came in. Jerry Home Depot window installer was great. He told us the orders was correct. But Home Depot sent 2 wrong windows.The sad thing is they automatically collected the payment for the project even the Contract Stepulate only when the Job is DONE. I called Home Depot Customer Service they treated you like a funny person. No body call us back. Now waiting for my 2 window to be install, we don't know how long. Lesson Lerned no more Home Depot forUS.

i walked into a home depot on mountain st in montclair California and when I walked in instead of being greeted with welcome to home depot i was greeted with "what are you doing here they had the audacity to tell me that, I felt bad and walked away not purchasing anything, I returned again later to make my purchase and saw that she wasn't there and I was glad she wasn't because I would have told the manager something there but didn't want to make a scene.

We were ready to purchase a storm door and power washer at the military circle Home Depot. However, after asking for assistance and being told someone was coming, we never got any assistance. We left this store without purchasing anything due to the poor service. We had to stop an employee to ask for assistance and she claims she went to tell someone we needed help. No one ever came or even acknowledged us. We are most likely going to try Lowe's. We don't have time to waste when needing to make a purchase. Highly upset about this.
Linda Ford
Norfolk Va

To whom it may concern,

I purchased a LG refrigerator from you on September 21st. Delivery was made on September 25th. There was an issue with the refrigerator and on Friday went to Lakewood NJ store and sales person Donna who was very helpful made a phone call and got the new refrigerator for a delivery date of October 6th. October 5th did not receive a phone call stating the time it was being delivered. October 6th called home depot they told me it was rescheduled for October 9th. Unacceptable. They gave me the number for the company you use for deliveries and they told me it was never scheduled for today. Now so far I have taken 2 days off of work and still no refrigerator. It is now rescheduled for October 20th. Called home depot back and they gave me $50.00 for my inconvenience. My inconvenience, apparently me taking off of work for 3 days in worth $50.00. That's ridiculous. Im not looking for anything else and I am taking off again on the 20th because I need a refrigerator but just wanted to let you know my review will not be a 5 star and I will not being purchasing any other appliances from your store.

Bought 1300.00 in fusion stone and ordered the 26 feet of sloped silk a month ago, as I called today after regularly checking there stock, I called today and was on hold for forty minutes, almost a full charge on my phone, then someone picked up then hung up, I called back an hour later to find out they didn't even order my stone, so screw this, I'm heading to Rona from now on and all my business

I ordered a bay window for my living room. It was partially installed about 6 weeks ago after the contractor had to change the appointment. They never capped the inside or outside of the window. For 2 weeks we kept calling the store and the contractor to no avail. Finally they came back and capped the inside but not the outside. We called again and was told that these contractors are now working in the northern part of the state and they did not know when they could come back and finish the installation. They finally came this week. This is terrible customer service especially when we spent a lot of money for this window and installation.

Hello,

I want to bring to your attention that I was really dissapointed with my recent experience with homedepot and customer approach. Not sure from where to start and will prefer to have a phone call with someone who is at least a bit intrested in homedepot customer satisfaction. To be short, the recent garage door instalation experience was just horible. Your sub-sub contractor team, who was assigned to provide the service, has dropt the job without much explanations and left without attaching the door opener, even if an inspector came in before the work to start and didn't mentioned any issues, but the space to be cleaned. But this was not the biggest dissapointment, the way I was treated was just unaccepteble. Dispite the fact I was promissed to be called back, including your store personel, with an explanation and actions to be taken, no one call me yet, and it's already a week past. From what I undertood no one care about it and I've called a professional team to finish your job. I don't hope already that someone will contact me, but still will try to send you this...

Regards,
Oleg Proscurchin
[protected]

I ordered and paid for a Halloween wreath for pickup at my nearby Newport News, VA Home Depot around 9 pm for pickup the following day. At 9 am the following day, I received a phone call from the store stating they did not have it in stock even though the website said they had 5 available. They suggested the Hampton store might have them but before I made another online purchase, I should call them first. Sure enough, even though the website stated the Hampton store had 5 available, the customer service rep I talked to found only one. I asked him to hold it so I could come during my lunch time and pick it up. When I got there it took them over 10 minutes to find it. It looked nothing like the picture online so I decided against purchasing it. I did pickup up a few plants and some spray paint I needed. However, when I needed to check out, there were no registers open. I asked a woman who was helping the self-checkout area about it and she said "yes, there are no check out lines available." I told her I do not do self check out and she offered to check me out. I let her do the self check out, otherwise, I was ready to leave the items there. There were 2 women helping at the self check out area but neither one of them went to get anyone to open a check out lane. When I asked her for Home Depot's corporate phone number so I could make a complaint, she said I could go to customer service. She didn't offer to go for me, she showed me where I could stand in line so I could get a phone number to make a complaint. This is the second time I have tried to make an online purchase from Home Depot which was also unsuccessful. That time, I did make the purchase through a login account but Home Depot cancelled the entire purchase because of an "old phone number" on my account. Home Depot has NO customer service, does NOT maintain their inventory online for purchases, and makes their customers work to check themselves out. As far as I'm concerned, if I check myself out, you pay me for being a cashier.

We bought a stackable from HD and delivery was on 9/12/18, the service techs set the machine up, turned it on and left. Within minutes the condo was flooded with all the water from the tub. I turned it off and called them to come back. They came back after they completed another install somewhere else. They came back did not know what was wrong, but stated they have seen problems with these units so they took it back, and took my old one as well, when they first delivered the new one. We believe the tech did not use the clamp that should have been placed on the water hose and with the pressure of the water it came out and the machine was faulty with it turning on even after I turned it off. I called the local store where we purchased it at the manager made a claim, gave me the number of insurance company and an incident number. After that I did not hear anything until the next day. I called the number he gave me they said it would take up to 48 after an incident before someone calls us, but the incident number nor the name of the insurance company he gave me was not anything they had on file. The next day, we get a call from a Cory Brooks, he reported he was with Sedwich a Third Party insurance and his job is to tell me that someone else from FSA would be calling me. I asked his is that all you are going to say, that someone else is going to call me? He said yes, we are only a third party insurance. I got a call from Bobbi from FSA later and she asked me to explain what happen, I did and she preceeded to tell me "The process". Her words were, you call Servpro and pay them for their service, you then obtain estimates for the work needed to fix the hardwood floors, and you pay them also. After you pay everyone you submit the estimates to us and we will negotiate with the delivery company and come to a settlement. I asked her if I am the only one that has had a problem with this "Process"? Apparently this is the line they use, "The Process". I have finally obtained three estimates, I bought a dehumidifer to dry out the floors and now I have sent the estimates to her. No one will respond to my email now. I received a call from Cory at Sedwich today and he reportedly heard from the FSA company and they have determined that this is a GE issue, since it was a GE machine and that I will need to call GE Care to have them come out and look at the machine. I do not like to call anyone a liar but when the shoe fits! The delivery team took my old machine and the new machine back with them. The delivery team said they did not feel comfortable leaving the machine in the condo since it had turned on by it self and they have had problems with these machines before. So for Corey to have left that message on my vm is utterly ridiculous. We bought from Home Depot, they should honor the product they sell as well as the installation. Because I have made my issue known at every avenue available and I still have not gotten satisfaction, I would like this information to be out there for future customers. All of this over a $1600.00 washing machine. Over the past 2 years we have spent over $10K with them, but never again. This customer is gone. Our only recourse now is legal help for the repair and aggrevation with "The Process".

I recently bought a house in pa and I went to home depot to purchase new appliances in the store. I purchased 4 new appliances which was around $4000 and I even opened a credit card with home depot and I am a pro xtra member and I ordered for the appliances to be delivered to my new house. I was pleased with the service so far and everything was great. Now heres where it gets really bad. I received all my appliances on september 15 and the delivery guys were really nice and helpful. Included in my purchase was supposed to be a conversion kit that goes from natural gas to propane gas. When I was purchasing the appliances in store the associate said it would be included. When I asked the delivery guy where the conversion kit for the oven was he told me that the kit was inside the oven. I trusted him. A few days later I had a company come over to install all the appliances and to my surprise the conversion kit was not there. I immediately called the local home depot and spoke to the manager ashley on september 17. She stated that she would have the kit shipped out to me. I waited and waited and didn't receive anything for a few days. Then I called back and spoke to dee on september 27 and she told me that ashley was out that day. I called the store back on september 28 and eileen told me that the kit was backordered and will be shipped out directly from lg. No one told me that originally but I said ok ill wait. I waited some more and today its october 2 and I still do not have the part I need and I cannot use the stove that I paid a lot of money for. It is sitting in my new home and collecting dust. Why can't someone be honest and tell me what the hell is happening with the part I need. Its not my fault that the part was not included in the delivery.

I am requesting that home depot contact me on my cell phone asap to discuss [protected]. I would like to receive the part I need asap and I would like someone who is in charge for example a district manager or similar to handle this matter so that I can finally get the part I need.in addition I would like home depot to install the part for free because I will have to pay an outside company to come out to my house again.in addition I would like compensation of an agreed upon amount by both parties for the time the oven has been rendered unusable

I rented an excavator from 9/4/18-9/6/18 to install a larger culvert in my driveway during the landing of Hurricane Gordon on the Al/MS coast. I live in northern MS. I believe I was overcharged for the time I rented the equipment and not compensated appropriately.in order to facilitate this complaint I am copying emails and attachments in order to keep from rewriting everything. A case#[protected] was started with the customer care department, but little help was found.
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1st email to Customer Care.

dennis turnpaugh
Attachments
Sep 23, 2018, 9:30 PM (9 days ago)
to Customer_Care

Dear Representative,
I wish to express my disappointment of a rental earth moving excavator used 9/4 - 9/6. I live in rural Mississippi and was in the process of installing a new culvert in my driveway prior to Hurricane Gordon's landing on the Alabama/Mississippi border on 9/4. When I rented the excavator, I new the daily rate but was never informed of the details of the weekly rate or when it was applied. I hurried to complete the basics of the job and get the lane serviceable and returned the excavator as the attached sheet in 2 days and 6 hrs. The attendant was in training and had never checked out anyone before and had been left alone, she went to find help, this took twenty minutes alone. When a senior representative came they pointed the training attendant to the wheel and tongue locks used on the trailer and proceeded with other customers who had been waiting, the senior representative was not involved with the return at any other time. The trainee and I went and parked the trailer across the lot, I helped with showing how the wheel and tongue locks worked and also with the chain to lock all of the rental equipment together. The checkout was only made after we returned back to the store, and the proceeding time was included in the checkout. I paid the bill but when I got home I thought it was high. I looked up the price on line and prorated it and the rental time came to $589 not the $777 charged. I returned to the store on Monday, 9/17 to discuss the overcharge. I was directed to the manager in charge. I explained the above and was told repeatedly the cut off for the weekly rate is the 3rd day and that is represented as 2 days and 4 hrs and that I should have read the contract. I told him that I was never told neither before the rental or upon the return what the policy was and reading the contract in line while more people were waiting as a hurricane was about to hit was not opportune. He told me that it was nice that I helped the trainee but that was not my job. I would have been there even longer had I not assisted. I do understand that the black and white contract is the rule, but I do not believe I was treated fairly in this situation. I should have been informed of the weekly kick in period both upon the rental and return. I could have kept the excavator or brought it back home for the rest of the week and not only finished my original task but retrenched the ditches along my lane. The manager offered me a discount up to 20 percent off any purchase up to $200 from the store for my trouble, I questioned him that this was only $40 off the equivalent purchase price and he said that was the best he could do.in order to not sound rude or make a seen I took the business card with his offer hand written on the back and left the store.

I believe I should be further compensated in this situation. I do not know if a trainee initially rented the excavator, but I know upon return the trainee was left alone to handle the return and openly told me so.in either case, the charges and procedure was not adequately discussed with me or the fact that I could take it back home for the week. As my future rental needs from Home Depot may depend on this, I am asking you to review this and find a more equitable solution for the $188 difference, and am including 3 attachments: 1) final billing statement, 2) front of managers card, and 3) back of managers card with hand written 20 percent offer.

Sincerely,
DennisTurnpaugh
1498 Roberts Chapel Road
Lamar, MS 38642

PH: [protected]
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Return Email From Customer Care

Team Customer Care via cht82xe0du51.5-jufyea4. na3. bnc. salesforce.com
Mon, Sep 24, 1:33 PM (8 days ago)
to me

Hello Dennis,

Thanks for taking the time to email The Home Depot.

I am so sorry that our store Tool Rental Team did not meet your expectations in customer service with the pricing of your unit and that you
were not pleased with the 20 percent offer from our manager on duty.

We take our customer comments serious so that we can improve our service for you and our other customer's based on your experience.

We normally allow pricing issues to be handled at our store level and the best option is to come to our store Service Desk area and ask for our
store manager then present your paperwork and they will be happy to assist you with the price difference if applicable.

Thanks for allowing us to earn your business and we are sorry for any inconvenience.

Thanks,

Vincent K.
The Home Depot-Customer Care
Resolution Expediter-Email
[protected]
ref:_00D50JUFY._500501AP99g:ref
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Email back to Vincent at Customer Care

dennis turnpaugh
Sep 25, 2018, 1:51 PM (7 days ago)
to customer_care

Vincent,
Sending me back where there was little resolution without some kind of backing is fruitless. Management will as usual protect management and not want to get into it deeper, and I will just be wasting more time and money. Just as you have successfully protected your upper management from hearing about this. The best I can do is to take this as an expensive lesson, understand that in its heart, Home Depot has little compassion for working people in a distressful situation and limit contact or recommendation in the future. The Home Depot has not earned my business as you suggested, but instead has lost future business. I actually feel sorry for many of the employees who need a job but are being put into positions with little or no training and can't really help. I am disappointed.
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The above was the end of the email contact, the 3 attachments mentioned in the first email above are attached below. I received an email survey from customer care on Thursday, 9/27/18 and decided to wait the weekend to fill it out so as not to be conflicting. However yesterday Monday, 10/1/18, when I went to fill out the survey it was expired. I couldn't believe it. A copy of the cover page is shown here,
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Customer Care via e0ej6ktv1w6.5-jufyea4. na3. bnc. salesforce.com
Thu, Sep 27, 1:46 PM (5 days ago)
to me

The Home Depot
Our Goal: Your Happiness
We Want To Here From You

*Disclaimer: This email has been automatically generated. Please do not reply to this mailbox*
Dear DENNIS TURNPAUGH,

You recently contacted The Home Depot Customer Care Department regarding case [protected]. To ensure we are providing the highest level of customer service, we invite you to take a 3 question survey.
Please take just a few minutes to complete our survey. Thank you in advance for your time.
Start Here
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The first subject line 'Our Goal: Your Happiness'. I don't believe I did anything wrong and the very thought that I was offered some compensation in the beginning leads credence to what I have brought forward, but I should have been offered at least a purchase card in the neighborhood of difference in charges ($188 calculated). I couldn't even take the survey in the end. I called customer service yesterday with the case # [protected], the representative skyped Vincent at ext. 77378 and he said he would talk to me. She transferred me to his line, it was not picked up, I left my info. on his voicemail for a call back. When I did not receive a call back in an hour or so, I called back and left my info. again. As of now, Tues. 10/2/18 3:13 pm, I am still waiting.

I don't like to complain, all I wanted was a fair shake and consideration from the beginning, thank you. Dennis

I ordered custom blinds three months ago, totaling over 4, 000 dollars. It is now October and the order is still going on. The first thing that went wrong was that they lost the template that they had came out and made when we had the windows measured. So they came back out and made another one. When the order arrived after two months about. Five out of 15 blinds were wrong. Including the one that they came out and measured twice. In mid September I called to check on the wrong ones being remade and its the same run around, we will check on that and get back. Then they call saying they are being made and they don't know a date and cant get that info. they apologize for the inconveinance and so on. On the website it states that most blinds can be made in six days. Nowhere does it say three months. The customer service is ridiculous, I can not begin to explain how maddening this process has been. I don't know who keeps dropping the ball here but nobody should have to deal with this much crap for blinds. My hope is that the person who runs home depot gets a hold of this and fixes the issue at Pflugerville TX home depot. When do we call it quits, I have had phone calls and emails ... sorry its coming or opps wrong again. When you have people come measure so that your satisfaction is gauranteed and so there are no mistakes. What point does someone say ok this is too much. At some point I should get money back for their incompetence. Five out of fifteen were wrong.

This is this history of this associate and his antics...

I am not certain if this email is still valid, but I am hoping that it will get to the correct person who may be able to assist me with my latest problem at your apple valley, ca store.

Once again it involves an associate who states he is a store manager, it is the same associate that was involved in the last very unpleasant incident with that store and that same associate, when he decided to keep items that were being returned because he said they were stolen, that was back in may of 2017. Here we are a little over a year later and this gentleman doesn't seem to understand what the consequences can be for the accusations of commiting a crime can be, when infact he couldnt be further from the truth. I do alot of shopping at home depot, I have a pro acct with you. I shop at many different stores from here to oc to san diego and again this is the worst customer service associates I have experienced in all of your southern california stores.

My latest apple. Valley experience, my husband and I were purchasing several bags of river rocks and other assorted rocks. We had loaded 6 bags into a normal shopping cart at which point we realized the rest would not fit so he wheeled the first cart up to the front grabbed another cart and we loaded up the rest I continued to do some more shopping while my husband wheeled the other cart up front. He said that oggie, followed him both times from the garden to the register staring him down, we went to our favorite cashier "ruby" whom by the way is an absolute delight to see every time we shop there, her customer service skills are beyond excellent always has a smile and goes out of her way to make sure that everything has gone our way. The poor excuse of an asst manager or what ever he is, hoovered over us while we purchased our rocks and other items overlooking every motion of mine, my husbands, the cashier. At that point I was uncertain as to why he was behaving that way. We completed our purchase and left. It was a couple days later and I was returning some tile I purchased at the same store as soon as I approached the return counter the cashier received a phone call. I could tell by her answers it was someone regarding me. Once again this oggie associate appears at the return counter to inspect my items and to see if I actually had a receipt of course he grabs it from the cashier who was helping me looks at it. Thats when I finally had enough of his inquisitive behaivor, I said to him I dont understand what your problem is. He proceeds to say I dont know if thats your husband or whatever he is, but he had been seen some months back shopping for receipts and then he went and grabbed a spray paint and came right to the return desk to return it. I told him he was incorrect because no. 1 my husband wouldnt do that so you better becareful of who you accuse of a crime. He then said thats why we follow you everytime you come into the store. Really I said well you are incorrect and if this is so why did you not approach him at that time if this happened, he had no answer to that and further more why are you treating me so sub - standard. This treatment is unacceptable to me. I will not tolerate being accused of stealing from this associate again. Hes already done it once and you at corporate were helpful in resolving my last issue with him and so was chad the manager.

I am to the point of turning this over to my attorney to file a lawsuit and seek damages. I honestly dont believe this associate should be reprsenting the home depot and is causing quite a bad reflection on the chain. I am not certain as to how this can be rectified or if it can. If you would be kind enough to address this with the store manager and forward to me who the agent for service of process would be here in apple valley, california. I love shopping at the home depot but this treatment does not deserve my business and god knows how many others he assaults with this abuse.

It has taken me the better part of two weeks to have the time to email corporate with this situation due to my busy schedule and deadlines, but once again this evening mr. Oggie that wonderful associate struck again. My husband and his son went to the apple valley home depot to return a few things two with receipts and a couple without. The first being a wall lamp that was on clearance that didnt have a shade in the box
I discovered once I got it home, the other was a tapping block for putting flooring in that was $ 7.97 not a big amount but just the icing on all this poor customer service and constant results from that associate. The items without receipts were about $ 35 in total, but they were told tgey had to have receipts for them and could not return them. They returned the lamp and that was it, when they asked about the tapping block the cashier "teddi" one of oggie's followers said we gave it back to you, but it was on the receipt and the store credit was only for $14 and that was the lamp. They refused to look behind the counter or in any of the bins going back for restock, so once again they decided to keep an item which is was not refunded. Its the point I know it only $ 7.97 but makes you think how often does he do this and to how many people. I am very busy trying to meet deadlines but had to take the time to write this this evening after yet another horrible encounter involving the same associate. Please help me with this situation. I apologize for any misspellings as I was rushing trying to get back to my project as to not blow the deadline. My e mail is [protected]@gmail.com I can be reached at [protected].
On may 18, 2017 12:23 pm, "jackson, shamar" wrote:
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> suzanne,
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> it was my pleasure! If you require further assistance, feel free to send me another email.
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> sincerely,
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> shamar j.
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> the home depot — customer care
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> resolution expediter-email
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> [protected] ext. 76070
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> from: suzanne macclure [mailto:[protected]@hotmail.com]
> sent: thursday, may 18, 2017 3:21 pm
> to: jackson, shamar
> subject: re: case: [protected] retail-returns [ ref:_00d50jufy._50050uwkkz:ref ]
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> thank you and thank you to the store manager chad, who was able to put my situation to rest with a satisfied result. Thank you for your prompt responses to my emails.
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> suzanne mac clure
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> sent from my metropcs 4g lte android device
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> — original message —
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> from: jackson, shamar
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> date: mon, may 15, 2017 3:25 pm
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> to: suzanne macclure;
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> cc:
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> subject:re: case: [protected] retail-returns [ ref:_00d50jufy._50050uwkkz:ref ]
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> suzanne,
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> I informed store leadership to give you a call. If not by the close of business today, you would receive a call by the close of business on tuesday.
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> thank you,
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> shamar j.
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> the home depot — customer care
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> resolution expediter-email
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> [protected] ext. 76070
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> from: suzanne macclure [mailto:[protected]@hotmail.com]
> sent: monday, may 15, 2017 5:56 pm
> to: jackson, shamar
> subject: re: case: [protected] retail-returns [ ref:_00d50jufy._50050uwkkz:ref ]
>
>
>
> I apologize for the voice mail being full but I did clear it a couple days ago. I can be reached at 949.662.9309
>
> thank you for such a prompt reply.
>
> suzanne mac clure
>
>
>
> sent from my metropcs 4g lte android device
>
>
>
> — original message —
>
> from: jackson, shamar
>
> date: mon, may 15, 2017 2:10 pm
>
> to: suzanne macclure;
>
> cc:
>
> subject:re: case: [protected] retail-returns [ ref:_00d50jufy._50050uwkkz:ref ]
>
>
>
> good day suzanne,
>
>
>
> store leadership has been attempting to call you, but it goes directly to your voicemail. What is the best number to reach you at?
>
>
>
> from: suzanne macclure [mailto:[protected]@hotmail.com]
> sent: monday, may 15, 2017 5:08 pm
> to: jackson, shamar
> subject: re: case: [protected] retail-returns [ ref:_00d50jufy._50050uwkkz:ref ]
>
>
>
> to whom this may concern,
>
> I still have not been contacted by anyone at the store or by emal othervthen the initial email sent to me. What do I have to do to get my merchandise back that is being held unlawfully by your store manager. I would appreciate some correspondence regarding this matter. I know $100 is not a big deal to a large corporation such as yours but to me it is a good amount of money. Also if you could forward me your legal representation for here in s. California.
>
> kind regards,
>
> suzanne mac clure
>
>
>
> sent from my metropcs 4g lte android device
>
>
>
> — original message —
>
> from: customer care
>
> date: mon, may 8, 2017 11:30 am
>
> to: [protected]@hotmail.com;
>
> cc:
>
> subject:case: [protected] retail-returns [ ref:_00d50jufy._50050uwkkz:ref ]
>
>
>
> good morning ms. Nac clure,
>
> thank you for contacting the home depot with your concerns.
>
> we greatly appreciate your valued feedback and I am sorry to hear that in this instance we failed you. I have created customer care case number [protected] for you. I have also sent notification of your concerns to the store leadership as well as your contact information.
>
> if you have further concerns or questions please feel free to contact the store at [protected].
>
> thank you for being a home depot customer!
>
> shamar j.
> the home depot — customer care
> resolution expediter-email
> [protected] ext. 76070
> ref:_00d50jufy._50050uwkkz:ref
>
>
>
> _
>
>
> the information in this internet email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in any applicable governing the home depot terms of business or client engagement letter. The home depot disclaims all responsibility and liability for the accuracy and content of this attachment and for any damages or losses arising from any inaccuracies, errors, viruses, e.G., worms, trojan horses, etc., or other items of a destructive nature, which may be contained in this attachment and shall not be liable for direct, indirect, consequential or special damages in connection with this e-mail message or its attachment.
>
>
>
> _
>
>
> the information in this internet email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in any applicable governing the home depot terms of business or client engagement letter. The home depot disclaims all responsibility and liability for the accuracy and content of this attachment and for any damages or losses arising from any inaccuracies, errors, viruses, e.G., worms, trojan horses, etc., or other items of a destructive nature, which may be contained in this attachment and shall not be liable for direct, indirect, consequential or special damages in connection with this e-mail message or its attachment.
>
>
> _
>
> the information in this internet email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in any applicable governing the home depot terms of business or client engagement letter. The home depot disclaims all responsibility and liability for the accuracy and content of this attachment and for any damages or losses arising from any inaccuracies, errors, viruses, e.G., worms, trojan horses, etc., or other items of a destructive nature, which may be contained in this attachment and shall not be liable for direct, indirect, consequential or special damages in connection with this e-mail message or its attachment.

We had one of your warranty workers come in fix dishwasher that worker was a disrespectful dolt I had to kick him out because he was complaining that it wasn't install properly and he wasn't going to get his hands dirty I figure that if you work in an environment like this your ready with gloves but didn't want complaint about the warranty repair people in Google 180 complaints against that place so we called a professional he said the installation was cool the boss came to see it and agreed with my brother joe then he changed his mind and said it wasn't going to be fixed 3 weeks with out a dishwasher I am fraustrated the other way is to file a lawsuit against the warranty company and homedepot I'm tired that we have to come home and see an empty hole freddy Campos please call me [protected]

While checking out with a $51 purchase in June 2018, I agreed to apply for a Home Depot credit card. I did provide a personal credit card and thought they had charged my existing, non-HD credit card as I was applying for their card and didn't realize I was getting approved on the spot. The cashier entered all my personal info and I was given a receipt for my purchase.
Recently I was contacted by HD for lack of payment. The amount due was $141, almost 3-times my original purchase! They even dinged my credit report to all 3 major reporting agencies.
I NEVER received a credit card nor a bill/statement from HD. After speaking with one of their representatives, she confirmed that both my credit card and bills were returned as deliverable and that wouldn't wave the almost $100 in late fees. Their fees are ridiculous! Especially since it was a Home Depot employee that entered my address incorrectly so my card and bill never arrived.
I've spotless credit and am upset by how I've been treated.

I live here in Shepherdstown, WV, and I was approached while in my local Home Depot in Ranson, WV, in early May about being interviewed for the installation of siding. I agreed to have someone come out and give me a free estimate, and on May 23rd Brice Duvall came to my home and looked over my home and gave me some choices of siding (their R2 factor and colors) to pick from with their accompanying costs. I agreed to pay $9852.00 to have the Tuscan Olive green siding installed with white trim and four maroon colored shutters to be put on the side of my house, seeing how I already had three shutters on the front. Mr. Duvall assured me that I would have siding installed no later than July 28th. While walking around my house together, I pointed out a missing down spout and asked Mr. Duvall if he thought someone could fix that for me while the men were here. He assured me that he didn't think it would be any problem.

Well, I started calling Brice back around mid-July to see if the siding installation was still on target, but I couldn't reach him, so I spoke with a lady from customer service who didn't have any order information on my installation. I called quite a few different phone numbers trying to find out what was going on. Finally, I was told that because of business being backed up, I probably wouldn't be gotten to until the end of August. As the end of August rolled around, I started my phone calling again, and I ran across the numbers of Chuck and John Brown. Again, no body knew what I was talking about, and nobody had ordered any siding for me. I talked of cancelling this order all together at this point. I even went into the store here at Ranson, which was what I was told to do if I wanted to cancel and spoke to Trent the assistant manager, who didn't seem to know what to do. I came back about a week later after I hadn't heard from anyone, and I spoke to Dave the manager, who agreed that some of the nonsense being pulled on me was ridiculous. He said he would take care of this personally. He put me in contact with a man by the name of Arlin, who through John Brown's supervision, assured me that I wouldn't need to cancel, that this would be handled by him and John Brown themselves. Well, by the time I could get a date set for any future installs, I was told that it would be mid-to-late September. Arlin came out at mid-September to look at my house and all it would take to put up siding and to fix my down spout. Arlin came out because he hadn't been told that the shutters were to be installed to the sides of my house and that I would need a down spout. I was happy to comply with whatever he felt he needed. He further told me what an easy installation job it would be, and that they could knock it out in one day.

Eventually, my siding order and inventory arrived on Tuesday, September 25th, with a promised installation day of that following Thursday. I went out that same evening and checked the siding, and it was the wrong color. They had brought me a Sage colored siding, so I called Arlin to inform him of the mix up. He told me that it was the color I wanted, and I informed him that I still had the original siding order which clearly stated in Mr. Duvall's handwriting that the color was Tuscan Olive green, where Arlin informed me that he didn't think siding came in that color; I assured him that it did. He called me back on Wednesday, and told me that Tuscan Olive green is a color they carried but that it didn't have the R2 insulation he thought I wanted. We came to an agreement that I would accept the Sage green color but at a discount of 10%. So, we were back on track for Thursday's installation. The men came out; my daughter had been home and saw their arrival, but that they had left shortly after. I checked the weather and saw that it was supposed to rain that afternoon. When I arrived home from work, I noticed all the siding and inventory had fallen over without any plastic covering it for protection from the rain. My daughter informed me that she had heard it fall over-night, but the men who came didn't see fit to cover it up from the rain. Furthermore, they left an empty pack of cigarettes in my yard. Texted Arlin about the litter and asked when he thought he and his crew would back to install. He told me Friday (09/28/18), he and his crew would be out to begin the installation. Well, no one showed up and no one saw fit to explain to me why until I started contacting John Brown, Chuck, and Arlin. Finally, Arlin texted me to say that everything needed to dry off, and that he and his crew would be back today (Monday, 10/01) to install the siding. Since my daughter wasn't going to be here, I took today off to be here. Well, it is now 11:07, and nobody is here installing anything. I called my circuit of people: Arlin, John Brown, Chuck, and Brice Duvall. Everyone assuring me that they would start the job, but nobody is really doing anything about it. Furthermore, when I spoke with Arlin on the phone about the job not beginning, he said that the job was harder than I knew and that it was going to take at least two days to complete it.

All this complaint should be illustrating is how little you all value your customers, how much your workers take advantage of your customers, and how much I am supposed to feel as if you all are doing me a favor by agreeing to do this job in the first place. I am frustrate by the incompetence, by the stalling, by the lying, and by the devaluing your workers have subjected me to. I will not be recommending Home Depot services to anybody within my sphere of influence, I will not be using your services ever again for anything, and if there is any legal action I can take because of all of this, I will be taking it.

Lisa McCormick, English Educator
Job siding #[protected]

My wife and I went into this store on 09/18/2018. We were looking for a washer machine. We look and waited for
a sales person for about 20 minutes. We went to a desk and they call over the system for someone to
meet us in that area. That did not happen, so we started look at the washer until we found the one we like. It was another
twenty five minutes before we could get help.
I would like to know if the cooperate office know this. We were not the only peoples waiting. Someone know how these
customers are been treated so the company can save $$$. I will be quite until someone call me with some satisfaction

Waymond & Sharon Copeland
[protected]
order # H1936-65355