Home Depot
Reviews and Complaints

Hello, My name is Luz Sandoval we are customers of HomeDepot for avery long time, we are in Modesto
My email is [protected]@gmail.com

I purchased a microwave last week on line, but it dint fit, I had to refuse it, and I need one so bad, cause I own a Daycare and it's very necessary; after working 12 hours every day on Tuesday October 23, my husband and I we went to Modesto store 6601 - to make sure, I got the right one this time;
keren was the woman in appliances; we explained, what happened and immediately she gave us a hard time ; telling us in a very unprofessional and unhelpful response ; " this is all there is, what do you want me to do?
I
I said, can you help me with the numbers to make sure it will fit,
And with bad altitude; she checked the numbers, that's when I said, and I think you have more on line, that you can help make sure we buy the right one this time ; Keren went to the computer checking; and again with facial expressions ; talked to us

My husband ask for a latter to claim up to see the microwave,
looking for the screws, some of them are more separate then other, to make sure it will fit,
Well there she was again; complaining about my husband and that s when I got very upset
And I told her, what was her problem, she said in a alleviated voice, " I been doing a lot ; so because you're the customer you all ways right "
I couldn't believe my ears; I work with customers all day, and I couldn't imagine me or any of my helpers do that to anybody .
That's when I asked for the manager, inmediatly, she called someone over the speaker ; we waited and waited and no one responded
So we had to leave the store, tired, absent and with no microwave .

It's close to a week and every time, I think about it, I get upset;
That's why I have to do this.

Sorry, I think someone needs to do something about it

we were there to buy and her job was to help us, and if we are ignorant for not knowing, I believe that's why she is there, to
HELP anybody.

First, we have no complaints about the in-store (or on-line) customer service! We are long time returning customers and have always had a positive experience, and are happy with your products and installations. Our recent purchase was a washer and dryer from the appliance department in kennewick, wa.. Wayne worked with us, and he was very friendly and efficient.

The delivery crew showed up on time and the two gentlemen were cordial. However, their actual installation was not up to standard. When I questioned them about what wasn't working about the installation for me, I was told there was nothing they could do because they are not home depot employees and can not make the types of adjustments I was asking for. For example, they set the dryer up so it was sticking out a good 8-9"more than the washer, and it made for pretty tight quarters when I opened the door for loading and the counter. Never mind how bad it looked, as there was a huge wad of duct they smashed between the dryer and the wall. This is not my first washer/dryer rodeo, but the way they were explaining the duct to me, you would think I had"huh?"written on my forehead... Yes, we are aware we can cut the venting hose to the appropriate size, but how is this nota part of this installation service? Same approach when I asked them to remove the shipping plastic on both appliances so I could check their actual surfaces, specifically for dents or scratches. Wayne had encourage me to make sure I had received exactly what I was paying for. I was first told they were not allowed to remove the plastic because their fingernails could cause scratches (again,"huh?"), so I held up my hands to display my much longer manicured fingernails and asked if they therefore thought mine were more likely to scratch? And since I wasn't comfortable accepting merchandise I could not fully see, I mentioned I would be following wayne's advice. So, they did remove the plastic, and everything looked great, and off they went.

I immediately started a load of wash, and after several unsatisfactory loads, and reading the instruction manual a few times, discovered the reason I could not get the cold water to work was that the hot and cold hoses had been reversed during installation... Once again,"huh"?

Ok, I get everyone is trying to cover their tushes in case something goes wrong, but this seems ridiculous! I paid for a complete delivery and installation that turned out to to not be complete. So, there you have some feedback that I hope is helpful for your customer service considerations.

Thanks for your time,
Kimberly taverniti-martyn

Poor performance
Visited the Forked River NJ store on 10/29
Returns associate contacted tool dept. . The associate came over and immediately commented "what did you drop this in" she further commented that it looks pretty used for being a year old. She also commented that the box and bag looked brand new. I took this as an inference that I was trying to commit fraud.
The final result was that I had to contact HD about the protection plan I had purchased. I then returned home and proceeded to do just that. They informed me that I would have to call Dewalt as the tool was still under man. Warranty. I proceeded to call dewalt and they informed me that they had no service centers in my area. I then asked for a supervisor and was told it would take 24-48 hours to be contacted. I then contacted HD protection plan and spoke with Susan who was very helpful.
My problem is not resolved but she tried. The point I'd like to make is this. I have always liked shopping at the HD due to the ease of customer service and willingness to fix the problem. It appears this culture is gone if you look at my credit card account last 4 digits 6597 you will see a balance of 0 or close to it. This is because I have begun making my tool purchases with Amazon. This is due to incidences like this. Sad to say HD and dewalt will more than likely lose my business.

We purchased an LG fridge during the labor day sales event on appliances, we requested to have it delivered and installed. Home Depot subcontracted with Spirit Installers who came and didn't plug the water line and it came lose, this error caused water damage on my house. I'm being bounced around by Home Depot and Spirit in order to have repairs done.

2360 Washington Avenue Naples Florida Christopher and Mary on Barcia we have always put our faith in Home Depot never have we been let down. Water heater air conditioner windows Home Depot has sent this the best of the best. Our recovery from Hurricane Arma has been horrific what are the last jobs we entrusted to Home Depot and it's Associates was off flooring. Everything was fine we bought the best paid for measurement. We did as we were told we won't go all the plumbing remove everything out of our home cause I asked you stay in a hotel for a week. Over $1, 000 invested in this floor application that you are measure man and Associates approved to be our best bet in our rebuild home after Hurricane Irma disaster. The day of installation one man showed up to our house telling me this was not a Home Depot job I should hire a different company for a little bit more he has some companies that I can hire. He then stated he has better tile I should return the tile I have? You really pay this guy to represent you can you imagine what he's doing to the elderly? I will keep writing letters and make sure he will stop these extortion practices I got to be honest with you my family is so desperate I am disabled we just trying to get our life back on track I almost took his offer. No way I have that tile in my own I want you to find someone to lay it in my home I can move forward with my life I will continue to write letters complaining and complaining about this gentlmans practices to the media congressman BBB whatever I have to do when they look into his practices you will be guilty letting him get away with this I insist I demand send me someone to put my floor in my home

I ordered a chainsaw by Dewalt on line as the home depot store did not have it in stock. 8 days after receiving the saw it was on sale at a competitor for $30 less and they now had the same saw in stock. I went to get an adjustment with my online receipt and the store ad. The person who initially helped me did not know how to do an adjustment. She called another person to help and then she said the description of the saw was different than the one on sale at the the competitor when we gave her the model number. We showed her the box and description with the same model number. Next she had to get someone else to help do the adjustment. It is now 25-30 minutes later before this ?store manager shows up. Finally she says because it is an online order she could not adjust it although they had the same saw in stock. I just do not understand this as it was not a special order. We returned the saw after all the hassle and went to buy the exact same saw at the competitor for $30 less. Don't want to do business with someone who says they will price match a competitor and then fail to live up to this.

New windows ordered in may, installation was not done till july after calling numerous times. 2 windows came cracked and 2 screens were ripped. Have now been waiting 3 months for the 2 window sleeves and screens replacements. On saturday oct 20th someone was supposed to come and install the 2 replacements and no one ever showed up! I have made dozens of calls for updates and just keep being told they are looking into the order. How complicated is it to come and replace 2 screens and 2 cracked window sleeves. It's become upsetting. As a first time homeowner I will never use home depot again for home renovations. For 3 months I have had tape across the 2 cracked windows and it makes my home look unkept and I can't enjoy them.

In April 2018, we purchased a range hood thru Home Depot ( # w813828209)for our new house build. It came in and was damaged with a couple dents, we did not have time at that moment to open and inspect the range hood as we were not near installing it yet. We later saw that it was dented and did not have the time right then to begin trying to return it and get a refund or have replaced, therefore my wife ordered a second range hood (#wd29523274). That one came in and was delivered, and it was missing a part for mounting it.
My wife and I both spent many hours trying to get the manufacturer to answer our calls to get this part needed and instruct us on how to return the first range hood. I finally got them on the phone, extremely difficult to understand their English, but they said that they would call me back within 48 hours with the details for both issues. We Never got that call AND have never been able to get them to answer the phone again ! And we have had the range hood repackaged and taped up and ready to send back while still waiting for instructions/ emailed return label, etc. We have spent a lot of money with Home Depot.com for our new home, and I was able to make the second range hood work and we completed the install. I understand that we are not suppose to contact HD for issues, however we purchased these items from Home Depot. Therefore, before we file a legal complaint AND contact the "BBB", we are giving HD the opportunity to correct this problem and keep us as a loyal customer, email me a shipping label for returning the damaged product and either refund the purchase price back to our bank card or give us a store credit on a HD card that we can use at a later date.
We have wasted hours trying to resolve this matter with the direct company to no avail, we would never recommend this product to friends or family, and we are in hopes the Home Depot will resolve this refund matter for us, and we will forget about this terrible experience. Sincerely, Richard & Bonnie Hearn

I am writing to express my disappointment and absolute frustration with HopeDepot window installation services.

After many months of waiting for new and final inspection from the City of Miami Beach, I received a visit of an engineer instead, Mr. Pedro Figueiredo, who came to my the apartment to "take a look" at the job performed by Home Depot.
He arrived at my apartment around noon and without the "revised plans" that apparently he was supposed to have in hand and provided by Home Depot. He seemed misinformed about the real status of the job, and it wasn't his fault at all. He was able to noticed that the windows frames were NOT "exposed" so that he could NOT see how the windows were originally installed.
Mr Figueiredo left without being able to assess the full scope of the problem and said he will need to see the plans where the City's Inspector made notes. (Details below)

When I last spoke to the windows team at The Home Depot back in July, I was told by Liudvel Infant (the installation manager) that the plan "was being reviewed" and they were about to be approved by the City. It seems someone was misinformed or had the intent to mislead me, as a customer. Otherwise, why only now a third party engineer would visit the site?

Since this job was ordered back in February I have not had the service completed as expected and so far Home Depot has done nothing to remedy the situation. Specially in regards to a full compensation, which I intend to pursue by whatever means necessary. Even even I get a full refund from the $10, 000+ I paid in advance, it won't be enough to compensate all the aggravation.

I definitely need this issue to be resolved as soon as possible and a date of completion is of paramount importance so this permit can be closed and allow me to decide what to do in regards to the property and the misfortune of hiring a company that failed to deliver on ALL its promises.

A BIT OF A BACKGROND - e-mail sent to Dome Depot on May 16, 2018 (cc to: Daniel Bridges, Carl Berghult, Luidvel Infante, and Customer Care:

"Per our conversation yesterday, this is to provide you with the available dates to cure the building inspector's notes on the windows' plan provided by you. This also serves to express my absolute frustration for not having the job fully completed as expected.

I understand that inspectors may be moved by their own mood of the day, nevertheless, this particular inspector made some important and reasonable notes that I am sure it could have been prevented, such as leaving the job "fully exposed" for him to check on. I remember speaking about this issue on Thursday, May 10th, when the installers were about to start their work.

Among the inspector's notes, he states that the contractor should've been at the property when he arrived. He noted that the mull clips are not visible, that the windows' buck lacks "full support" and required a revised plan. He also claims the city does not accept pictures to approve any related jobs.

(...) Below is a quick summary of the events:

The Miam Beach Senior Building Inspector, Stanley Nathan, was in the building for his first inspection in the morning that same day. I met him accidentally in the lobby when the installers were delivering the windows. Because he had nothing to look at, the inspector then left.

On Friday, Mr. Nathan returned for the first inspection and called Home Depot instead of reaching out to me. Only at that time was I told to leave him a note downstairs with my contact number, so he could speak to me directly.

When the inspector returned on Monday, May 15th, he called and left me a message at 9:48 am. At exactly 9:53 I called him back and had no answer. At 10:01 he answered the phone and said he had "left the property 15 minutes ago". Obviously, it was an over estimation from his part. I then immediately went to the Miami Beach Building Department's office nearby on 71st St. An attendant on duty (Judith) suggested I called Mr. Nathan's supervisor. The supervisor name is Ibrahim Alvarez and his number is [protected]. Whether that was the best thing to do or not, I believe it was his duty to treat tax payers with more respect.

When the inspector returned to the property, I promptly opened the door for him and a friend of mine was here, Richard Mirabal, also a general contractor. Whatever led the inspector not to approve the job is out of the question now. We certainly need to move on and get this job done at the earliest possible. I have the inspectors' comments digitally recorded.

As a costumer, I feel this is so stressful and disappointing that even if I got these windows free of charge, it certainly does not pay for what I've been through dealing with disrespect from a moody inspector (by the way, the news windows and installation have been paid in full already. I paid in good faith considering that the sermons of our contract makes it implied that goods and services be as described, of satisfactory quality and fit for its full purpose.)

According to my friend who is a CG the job was done properly, but if so, we wouldn't be at this situation today. (...)

Please note that the supervisor requested to call him directly prior to the re inspection, so he can call the inspector the same day.

Again, I appreciate your attention to this matter. As you know, I've been using Home Depot products and services for many years. If it were not for its reputable organization, I wouldn't have contracted it. I understand you are doing the best you can under the circumstances, however, at the same time, I feel that Home Depot can do better to satisfy their customers and I sincerely would like to hear what the company can do in situations as unfortunate as this.

I look forward to hearing from you and please feel free to contact me by phone or email at your convenience.

Yours,

Sergio Cesario"
——-
And this summarizes my ordeal.
Shame on Home Depot :-(

I visited the store at 201 West Road to Six Flags, Arlington, Texas today, October 18, 2018 at approximately 2:30 pm. I needed some help in the power tools department, but was unable to locate a sales associate. I went to the front desk and asked for assistance. The lady located someone and told him I would meet him in the tool department. She even went so far as to describe what I was wearing. I waited about 15 more minutes and a sales associate never came, nor was there one in sight. My wife finally approached a cashier and asked if she could get someone to the tools section. She could not locate anyone and asked what I needed. At this point, knowing she knew nothing about the power tools I was looking at, I told her I would go elsewhere to make my purchase. This is the 2nd incident in the past week that I have been unable to get assistance at a Home Depot store, the first one being in Burleson, Tx. At that particular store, I asked a sales associate, working in plumbing about a plumbing issue. His response was that he knew nothing about plumbing. He didn't offer to find someone else to help me, he just walked away. Customer service has diminished greatly everywhere over the years, but I have been a loyal patron of Home Depot for many years and have always purchased items for my personal and business at your stores. However, due to the lack of knowledge, customer service and in stock items available, I feel compelled to shop with your competitors.

16 October 2018 No# H6230-45684
My wife and I purchased an appliance suite for our daughter and sone-in-law as a housewarming gift. We purchased everything from our local Home Depot to be delivered to their location in another state. We had great service from our local store and all of our questions were answered fully. When the delivery team arrived on the specified date, they were fighting amongst themselves and didn't want to bring in the appliances. They also stated they had no tools to do any installation because the their company didn't provide them with what they needed. They couldn't get the fridge through the doorway and didn't know how to remove the fridge doors to get it in the house so the plan was to leave it outside. A family member decided to remove the front door to the house so they could bring it in.With the fridge, they WILL NOT install the water line to the back of the fridge as they said it is a liability to Home Depot if it leaks so you have to do it yourself. The stove was brought in but the power cord was damaged so our daughter and son-in-law have to get a new one. The dishwasher was also brought in but was not installed (this was to be installed by family so no big deal). The microwave came in and was to be installed by family also but the crew decided that they were going to do it. In that process, they managed to gouge the kitchen counter top somehow but no attempt was made by the crew to report it to a supervisor. Lastly, we paid for the old appliances to be hauled away, which was met with stiff opposition, but ultimately the crew were persuaded by our family members to remove them as paid for. By far, this has been the WORST delivery and set up experience we have ever experienced.
All that said, We recommend that Home Depot hire their own personnel who would be properly trained, knowledgable and prepared to do deliveries and set up vice sub-contracting it out to the lowest bidder...you get what you pay for! Home Depot, we know you can do better than this!

I purchased a gas range back in March 2018 from Home Depot Burbank, CA. In April 2018 we used the over for the first time, in which it created white smoke. We had to leave the house and shut down the stove. I called in for service and the tech came out and change some parts. I stayed away from the oven since I was scared. My husband said it was safe to use since the Tech had "repaired it". I used it in June 2018, smoked again and left residue. I called for service and no one ever came back out to look at it. I then decided to self clean the residue and smoke came out and as I pressed the turn off button it did not work. the smoke got worse to the point whee i could not breath and I had to get my family out of the house and called 911. The neighbors had to leave their homes since the smoke was so bad. The stove would not shut off, the fire fighters had to shut off the gas, and drag the stove outside to force shut. It was such a scary moment. The Fire Fighters said that stove is not safe to use ever and needs to be replaced.

I have a video, pictures, and a report from the fire department. I called Maytag service ever since and the Reps. are rude and not helpful. They all make you feel like you did something wrong. I finally got through to a nice gentleman who set me up for service (FINALLY) ON October 8TH, IN WHICH WOULD BE A SERVICE CALL FROM hell! I had an appointment on Saturday 10/13/18 an the tech never showed up. On Monday the tech calls while i'm on my way to work and said he was on his way. I was so upset I questioned why we weren't told before and why they didn't show up Saturday. The Tech was so rude and said "that is not my problem, do you want me to go or not". I am desperate to have my stove fixed or replaced I drove back home from work to meet him.

As he entered my home he already had a bad attitude and short temper. He was from Appliance Repair Specialist. He began to ask questions. He asked why I did the self cleaning if the stove was new. In which I thought was a dumb question, since I had it for 7 months. I asked him if I am not allowed to use self cleaning on a 7 month old stove LOL! He said not if it s new. I then disagreed with him and told him to fix the issue. He refused just because I disagreed with what he had said. He slammed my over door, and shouted at me to find another technician. I asked him to get a supervisor to send someone else and he refused and seemed very upset. This guy clearly had anger management issues. . At the point I felt threatened for my life and asked him to leave. He left the home at a high rate of speed. I called Maytag Service to report it and went on saying it was my fault, s/w Kim that was also very rude! Kim set me up with another service company named Johnny's Maytag Service, in which refused to send an tech since they said they don't get paid for it if another tech had gone previously. I am back to square one. Then spoke to another rep that hung up on me. At this time i'm frustrated upset and still no working stove that we paid cash for. What can I do? Can I sue them legally? This has been a nightmare over purchasing a new stove. HELP!

On September 23, 2018, I ordered 6 major appliances from Home Depot: 2 refrigerators, 1 stove and double oven, 1 washer, 1 dryer, and 1 dishwasher. Delivery was scheduled for October 17, 2018.

About a week later, was told that the dishwasher (and the dishwasher only) was on back order and would be delivered on October 31, 2018. There was no other change.

On October 17, 2018, a delivery was made as scheduled--but instead of receiving 5 items, only 1 refrigerator was delivered. This botched delivery cost me hundreds of dollars because I had plumbers at the site ready to install all 5 appliances.

I called the Home Depot store and the delivery service to complain They were polite and said my order had been divided into two parts by Home Depot (even though all 6 appliances were purchased at the same time from the same Home Depot salesman). As a result, the one refrigerator on a separate order was delivered today, but the 5 other items on a separate order with the dishwasher were rescheduled, without my knowledge to October 31. To be clear, I was told that only the dishwasher was on back order, and that only the dishwasher delivery would be delayed to October 31. I was expecting everything else today, and when the delivery truck arrived, I was shocked that only one item was on it.

This was inefficient for Home Depot (delivering only 1 item when 5 items were ready for delivery to the same location ) and harmful and costly for the customer (me) because I was expecting 5 major appliances today with paid plumbers on hand but received only 1 refrigerator.

To Whom it may concern, I, Crystal Carter, order# H4112-146452 am writing on behalf of my recent purchase of custom shades I made on September 17, 2018. I was told at the time of purchase my order would be ready for pick up in a couple of weeks and would be notified via email. I was sent two emails stating there was a order status change and therefore partial order would be ready for pick up on October 8th as well as October 10th. On October 8th I called Home Depot in hopes that I could wait until October 10th to pick up the entire order at once. It was at that time I had experienced an unusual long wait time of (35 mins) on the telephone before an operator answered the phone. Finally I spoke with associate, Mayra Brinson, (flooring specialist) who suggested I come in and collect the partial order, to which I did . On October 10th I called Home Depot again looking to see if the second half of my order was ready for pick up. It was at this time I waited one (1) hour before anyone answered the telephone. At this time I had driven to the store from my home all the while still waiting for anyone to assist me. Once inside of Home Depot, and waiting in the customer service/pick up line I then was called for service. At this time I spoke to Mgr. Cathy who eventually informed me that my order was not ready for pick up. I am completely frustrated and dissatisfied with Home Depot"s service. I asked Cathy, "why had I not been notified prior to my arrival that my order would not be ready for pick up on that date? Unfortunately to my surprise, I was told by Cathy that Home Depot does not call customers to inform of that change. How ridiculous! I called Home Depot October 16th inquiring about my order I again, spoke with Cathy who told me my order was most likely put back because of the original order date on September 17th, insinuating it had been too long of a time to hold merchandise. I was completely confused and taken aback by her statement. After a brief conversation with Mgr. Cathy, she realized that I was the very same customer she had spoken with six (6) days prior and stated, "Oh it"s you". Mgr, Cathy quickly realized in fact my order was there in the store. I asked, 'why hadn't I received a telephone call informing me that in fact my order was ready for pick up'? Mgr Cathy said she called me but did not leave a message. I responded, " how was I to know that my order was ready'? She then stated she thought I would see the telephone number and know that I had missed a call from Home Depot. This conduct is totally unacceptable on any level. I am a paying customer and I would like to continue shopping at Home Depot for the things I need but this poor behavior will prohibit me from doing so in the future. This poor service, misinformed staff member, and outlandish behavior is completely unacceptable and needs to be addressed immediately. At this time I am requesting action to be taken against Mgr. Cathy because as a manager this entire situation should have been handled differently. I also feel that some form of compensation for my inconvenience would be appropriate at this time. Sincerely, Crystal Carter

We bought hardwood tile with tobacco brown grout and it was installed by Romanoff Renovations on August 27, 2018. The day after it was finished, the grout turned white over most of the floor. Romanoff finally came back on October 10th and acid washed the grout but the next day it was white again. Romanoff was supposed to come back October 16th to apply stain to the grout but when he arrived at the store they hadn't gotten it in and he said he wasn't sure they had even ordered it! We have all of our furniture in our garage and haven't been able to use our great room since before August 27th and we are getting very frustrated with Home Depot!

Hello, I have yet to hear from anyone- very frustrating-either no one cares or everyone is inept. I have been very patient this has been a confederacy of dunces since july when i ordered $7 k worth of appliances. Together Lets go through what i have been through:

Ordered $7k worth of appliances in July, some items back ordered to sept, first delivery- dented fridge and a crappy micro wave install (thanks for the 2 extra holes) and oh by the way "i cant install your dishwasher because i dont know how i will get them to do it when they bring your replacement fridge". Honestly i dont believe he knew how to install the micro wave. Delivery #2 delivered fridge (yeah no dents!) And then "sorry i dont install dishwashers". This guy was a jerk. Out of my mind i call someone named Larry (nice guy) " hey i will get this scheduled with the professional team AGS"okay. Weeks go by no word so i call and it gets set up. Another week passes they show up " we are here to install your range top and double oven" seriously i tell them those items are back ordered and will not be delivered until Sept (see above) i let them know they are supposed to install my dishwasher. Thankfully they install the dishwasher. They say they will schedule the range and double oven. They dont! Call HD and ask when are you delivering my oven and range. They had no idea, looked it up and set a date - it delivers (yeah) but of course they cant install it we will set that up for you (AGS again). They don't, so i call and the installers are finally scheduled. Install date arrives installers unpack range and double oven and let me know the oven is slightly bent at the face- I am fed up so I say screw it put it in. While one guy puts in the range top the other mounts the double oven which requires re mounting the cabinent doors. The guy putting in the range cuts way past the template on my corian countertop the guy mounting my oven mounts the cabinant doors crooked - (and i paid over $700 install for this nonsense) He says he will schedule someone to fix the counter top. I say okay but honestly I am done and I just want them out of my house before they tear something else up. I fixed my cab doors (they look great). I do not hear from anyone so I go to the store and let them know about the damage to my counter top. They say they will have someone contact me - no one does until I get a call from Sedgewich who says they will contact the store and give it two more days and if i dont here from them to give them a call back. No one calls I call them back and they ask me about the damage. I explain the cut in my counter top and they say "Oh I thought this was your dishwasher we only cover appliance damage" but we will pass the message on. No one calls again. I go to the store and they say they will get Michelle to call me. She doesn't call so I call the store and they give me to the manager on duty Scott. Scott says he will get Michelle to call me i express my concerns that i have zero confidence she will but he assures me he will oversee. it has been more than a week now and still no call.

And now to why I am writing - I have been to the Peachtree City store three times to set up repair of my counter. I have called more than that. I am currently outside the store about to go in to try again. To date i have not heard from anyone. 
I hope your next step is to contact me to set up the repair of my counter, if not I'm not sure what my next step is but I'm pretty sure my options will cost HD a whole lot more than the repair cost of my counter. Seriously get this message to someone who can offer a solution to repair my counter and credit me my $700 for the botched install.
i can be reached via email or at [protected]
Thank you and please do the right thing. I have always enjoyed HD in the past.

To Whom this May Concern,

I'm contacting you'll with several problems that my Mom encountered with the store purchase order and the contractor. She has a list of things that went wrong and that it took months to have a floor installed. My name is Angela Hayden and I'm contacting you on behalf of my Mom Joyce Hamilton([protected]). Please contact her and me also.

Angela Hayden
[protected]
[protected]@gmail.com

I have ordered a half dozen products from HomeDepot.com. Without exception, every item was damaged in shipping, whether I had it shipped to the store, or to our home. The last item was a flat wall heater. This item was shipped from INDIA, and then reshipped from Orlando in the original container. This item came broken in the middle. While I was able to receive a credit, this is unacceptable. Flooring was received, one time had to be returned because so much of it was damaged. I have since ordered these items from other suppliers, and have had no problems whatever. When I returned the heater, through UPS, I received a delivery confirmation. But it wasn't to us, it was to the vendor. Then I had to go to customer service to arrange a refund. I ordered the same product from Amazon, and it was fully enclosed in foam, and was perfect. I ordered a door, and was not told until after the order had been finalized, that it would not arrive for TWO MONTHS. Unacceptable. The door was found in my local Home Depot store.

Bottom line, I will not be shopping from HomeDepot.com again. Then there is the advertising. Why, when I search for a product, do I then receive a flurry of ads for that product, which I had already purchased from you. Again, if you know I've searched for a product, why can't you see that I actually PURCHESED the item, small but annoying. I love your stores, shop there frequently, but your online sucks. Product packaging is horrible, worst I have experienced in many years of online purchasing.

Back in July 2018, I saw a tuff shed 2 story building at the home depot in Tupelo, MS. I liked it and thought it would be a nice cabin on my piece of land. When I inquired to buy one, I was given a lot of unclear answers, and not a lot of information, until little by little or later on. They don't really tell you or make it crystal clear right off that you pay for everything on the building which are called up grades. You are buying nothing but a shell. You have to pay for Windows, an extra door if you like, the air vents, a treated floor, the insulation wrap which I wasn't informed of until the last minute. The next thing was having someone from home depot and tuff shed to send me a break down of the prices ot the up- grade items I selected. They just wanted to tell me verbally over the phone and keep changing prices instead of sending me an itemized list and price to view. So, the shell of the building cost me $13, 800 including tax, then add on the upgrades, plus tax, it was another $ 2800. So my tiny building ended up costing me $16, 600, far from the $12700 list price they have largely advertised on building, but exactly $4200 more in total. Not only that, the tuff shed scheduler delayed the scheduling of my building for 2 months, the mixed, unclear communication, the 3 entities to deal with was too much, ( tuff shed, home depot & the builders), the lack of respect for my time frame to get things done and the unwillingness to compensate me for having delayed my building speaks volumes about how they value their customers. They are only interested in getting your money because they know you have a big interest and desire to get one of their 2 story tiny building. I am not pleased or satisfied with my all over experience with Home Depot, and especially tuff shed. I wouldn't dare recommend this tuff shed company to anyone. It was a hassle and horrible experience.

I live in San Antonio, Tx, but I it was Home Depot Houston that took the insulation service I was requesting, after step 5, Cris called me schedule the service on October 8, 2018, days before the date, I received 3 phone calls confirming the appointment on October 8, 10-12 am, at around 11am on Oct. 12, I did call the customer service and the rep stated that 10-12 am, two hour window and might appear anytime, however at around 1:30 PM, nobody showed up and I did received a call stating that the team leader on the field do not have a work order for my house, after taking a day off for this project, I waited for nothing, the worst part is after communicating with Cris, the coordinator, somebody just scheduled me for October 12, without me knowing it, so after I received the call on October 11, about the appointment, I immediately called Cris and cancelled the appointment and requested for November 12, still the workers showed up even after the cancellation, as expected I am not at home, horrible experience, I am now very worried that they might not schedule my November 12 appointment properly.