Home Depot
Reviews and Complaints

From the Coldwater MI Store:

1. CFI, carpet installers came to install new padding and carpet. They did not remove any of the staples (some with old padding attached) prior to laying the new padding and carper. A project inspector came and said "wait to see if the come threw".

2. SIR, home improvement contractor was contracted to remodel our residence bathroom. Shoddy work was performed due to shortcuts being employed and attention to detail was lacking. Below is copy of email I sent to SIR to terminate the contract.
Since the project is as it is:

1. Pattern of shower/tub wall lines not aligned as in brochure and can not be corrected without a complete tear out.
2. Wall structure integrity compromised and can only be corrected at an additional cost to me.
3. Shorted four month in my payment plan (increased my monthly payment) due to early billings.
4. Only thing outstanding is touch up of the latest cosmetic repair via plaster, so instead of someone coming again (another time we would have to be at the residence) to do only touch up (I did some already and can do for this last area that had superficial action taken on it) the project can be classified as complete, as for your involvement!

I'll be cashing the $300 check "rebate per Amanda Customer Appreciatio" for the amount of time and inconveniences for all the additional appointments and results as they are!

I'm not the only one, according to Yelp reviews, that projects by SIR didn't go smooth with.

Home Depot will be furnished a copy of this communication for reference.

This Home Depot was forced to built a wall to keep noise out of the mostly older people in the non commercial neighborhood across the street which is N.E. 12 Ave. They constantly have a load speaker making noise ignoring the noise ordinance laws. We will have to get the police involved in order to get code enforcement to cite Home Depot. Our talking to the night manager has been in vain; we are surprised to see Home Depot breaking the law. Please have it stopped. Thank you in advance.

On August 27th 2018 I spoke with David Brand in Middletown ct Home Depot regarding a quarts counter top I purchased 18 months earlier. A chunk fell out of counter top . David told me he would contact the counter top company and get back to me to get the matter resolved. Between August and November I called and went to the store several times David could only say they hadn't responded yet .finally he told me they had a new counter top company and mine wasn't covered under warranty but he could get me a price to repair ( which he never did) .
Not sure what good a15 year warranty is if you don't look at the product but know it's not covered?
On November 8th I called store and asked for manger was given asst manger Bruce who referred me to Scott who took all my info again and said counter top company would call me . It's now December 9th and never heard from anyone. I'm a local contractor and myself and several of my customers spend 10's of thousands of dollars at Home Depot every year that is now on hold until we see how this matter is resolved.
Shame on you Home Depot

I am a service provider for the home depot 881277
mvendor # [protected]

I recently received a notification from home depot saying I was missing a form for a permit on an installation.

Install # [protected]

store # 3409

key rec date 11-19-18

they are looking for a permit or permit waiver form.

I clicked on no permit when I was uploading to HDConnect

I am not able at this time to print this form they are asking for, since the job is completed.

I have brought this to the attention of the store and to the district install manager and I have not heard back on how to handle this.

I replaced two doors: both in the garage. one leading to the house and one outside.

I replaced both with the exact same type doors as the customer required.

Please advise on how to handle this situation.

I am a new vendor since June and I am a bit confused on how this works. They are claiming to charge me $500.00 plus for this so called violation.

I would like to settle this with a person I may have a conversation with. I only have contact by computer.

You may reach me at [protected]

contact by e-mail can be a start.
sampet.[protected]@gmail.com

Best regards,

Sam Petillo
New England Carpenter Specialties, LLC
Pvendor 881277
Mvendor [protected]

[protected] cell

sampet.[protected]@gmail.com

Ordered a gas grill on-line November 23rd which was scheduled to be delivered November 26th. After more than 5 calls to your customer service, it appeared the shipment was lost and I never got any new schedule of tracking which still indicates "will deliver on the next day - in transit" by your On-Trac supplier (which is the most "unreliable" carrier I ever seen. After all complaints I did with your customer service, they were in touch with them to trace my package, they always confirmed they would ship next day, but they never did. (See tracking C12606424243277).

This carrier hurts your reputation. Final complaint I issued was November 28, in which I took time to explains what was going on with the delivery of that gas grill. Your employee, Yakima Johnson, issued a case # [protected], November 30th, stipulating I had to call or text for delivery, which I already did on 5 occasions, but my order never got updated by your carrier. I added pictures to show that order was lost somewhere and there was anything I can do to get my delivery. I was so frustrated that I took the time to detail what happened and that I got that impersonal letter.

I told her I wouldn't call one more time, because I did every effort (and more) to get delivery of this damn gas grill. I asked her that Home Depot do their job, that she ship me another one and that she makes arrangement with your carrier. By the way, on my letter, I told Home Depot that I had no phone number, no email address, I mean there was no way that I can contact your carrier or Home Depot customer service to be able to get my order delivered.

When I hear your advertising to order online, this is absolutely not the king of awful service I was looking after. So, we're stock at home waiting for your carrier who will probably ask for a signature.

We are a seasonal customer and constantly bought lists of material because we refurbished a house here in à Mesa Arizona. Service was always good in the past. As a positive feedback, I can tell that your after sale service, is non-existent.

Christiane Béland
Mesa, Az

The store manager is the most dis respectful person I have ever met .she makes fun if her lot associates .I have heard her say there special breed if people and and laugh she also makes fun her cashiers I've heard her say when there cold sux it up butter cup it going to be a long winter near the door and that to a seventy year old women very immature .

My name is Cheryl Taylor, 110 Enchanted Trail, White Bluff, Tn. 37187. Telephone is [protected].
I placed an order for the installation of a LG Microwave Oven on 11/23/2018 and order and delivery was confirmed to be delivered on 11/30/2018. I first received confirmation that it would be delivered/installed 10:00am. After checking online my delivery status it stated that the delivery/installation would be between 3:00pm-7:00pm. With that being said I had to cancel my plans for the evening due to the hours of delivery/installation. At 6:30pm on 11/30 I received a call stating that the delivery was not going to be made and that I would receive a call from the delivery department (GE) rescheduling my installation/delivery. The call never happened and therefore, I called 12/1/2018 and they had no confirmation of my order to be rescheduled; although the lady I spoke to did arrange for the delivery/installation to happen 12/8/18 and she was very professional. I am totally disappointed and just curious as if the delivery/installation will occur on 12/8/2018 as I had to cancel my plans on 11/30 & after that received the call stating that it was not going to happen?
I have done business with Home Depot for many many years and after this experience, I am not sure if I will be shopping there again and will definitely share this terrible experience with others that shop there. I was looking at purchasing a Washer/Dryer from you guys but now I realize that your delivery & installation team are not reliable.

I do hope for your sake, I receive a response from you.

Best~
Cheryl Taylor

I went to the home depot in southaven ms. I was exchanging a slow cooker. It was a gift. I wanted a more expensive one with locks on the top. The cashier wouldn't exchange it because i didn't have the receipt. She looked it up and it was online and it was their product. I didn't want any money back i was actually going to have to pay extra for the other one. I am so upset with the service i received from this store. This was very poor service. She didn't ask anyone or managment to help. She looked on line herself and saw the slow cooker and still didn't try to help me.. this is not a good look for home depot.

My new refrigerator was delivered when promised and very pleased with it.
My old refrigerator was not removed although I requested it.
It was dirty but it had no roaches. I was dismayed that the drivers told the store that. Home depot would not send anyone so my old unit is sitting in my living room. I am very dissatisfied with this situation, and the removable of the old refrigerator was a factor when I purchased.
Disappointed customer.

I was in the Danville Va store on 11-23-2018 I wanted to buy the $169.00 Storm Door Series 2000. I was told that " Its too late at night to buy a Storm Door. I said thank you Lowes in down the street. I left store. I recently spent over 1, 000.00 dollars in this store. Open a credit account and paid bill in full. I understand this employee didn't work that department. I didn't understand his comment. Thank you. Diane Hatcher.

My name is Elzein, I placed an order through Home Depot for a Samsung Washer, order# H6679-150292.
The delivery was scheduled for Wednesday, 21Nov18. The delivery guy showed this morning with a dirty shows, I asked him politely to remove his show as our house rule is no shows allowed inside the house. He refused, I offered booties, again he refused. Complete disrespect. He left without delivering stating I would get a call. Nobody did, I spoke to the supervisor, her name is Linda ID#585745 who was so rude, unethical and showed no sign of cooperation of getting my washer delivered. Instead, she changed a delivery to 24Nov where I have been waiting for over a week to wash our dirty laundry. I have been disrespected as a customer, my experience with Home Depot has always been great, I got nothing but dignity and respect. I want this formal complaint to be escalated to the highest level possible. Loyal customer can not be disrespected like this. My cell# [protected] email [protected]@gmail.com. thank you for giving this issue your utmost attention!

November 15, 2018
I'm waiting 1 hour already to speak with somebody and they disconnected me twice. Today will snow here in NY and the Home Depot delivery service placed my heavy items outside (tiles and cement), because they do not copy and paste the instruction for delivery.
I called to place the order November 07 and they had not have the items ready. So when I went to the store they told me that they will delivery the items Friday, then Monday and then the delivery was wrong; they placed my heavy items outside (tiles and cement), because they do not copied and pasted the instruction for delivery.
I called the store several times and I know by sure they know me by name. I spoke with Dee several time even on Monday November 19 when she told me that somebody will come and place the items at the correct location and I waited all day from 10am to 7pm and nobody call me... when I called to the store Dee just told me that she is doing the best that she can...she promest me that she will send somebody today 
It is 2pm and again nobody is here or call ... I hope that this post can help me and somebody from Home Depot can call me this situation is very frustrated and I do not know what else to do!
------------------------
I Spoke with the manager Patrick and they send the people to move the merchandise to inside the porch. Unfortunately, as I predicted the items are not wrapped like they will face a tornado, those are the words that Dee told me or she said the damage products are on them. 
I can't believe the terrible service, the Home Depot associates moved every thing from outside to the porch, the cardboard of the boxes are so wet, a lot of tiles are broken to the point that you can't even lift some of the boxes because they are falling in pieces (totally broken) at lease 5 of them, 2 concrete bags are hard and I cant find the separator of the tiles.
My contractors finished with one room and I have to keep wet boxes in my apartment with some broke tiles and at least 5 boxes totally broken. So my thanksgiving project is taking off all the boxes to the tiles to avoid mold problem. 
Here is my question now, What is suppose to be on us in this case for Home Depot?

my issue with a 3 month old LG refrigerator that I bought ordered new this year, my freezer went out needing a new evaporator ( I was able to use the refrigerator portion of it but I had to wait for a service person to come out, then wait for a the part to be delivered, wait for the service person to come back out to find out that when the evaporator was installed it caused a mother board to go out and the entire refrigerator was out. I was told perhaps another part could be order which would take another few weeks, then a few weeks for installation etc. I needed a refrigerator because I lost food that I bought for the holiday, my sister who's diabetic needed storage for her insulin and Thanksgiving is coming in a few days as well. I did speak to a supervisor at LG a very nice lady who suggest the I get a new refrigerator from the place I order it Home Depot, they approved a new one but it's on back order till after Christmas Home Depot, it was suggested that I get a comparable model that's in stock but they can only give me a refund then I can go and order another one, no refrigerator because I thought I bought the best never will I buy another LG product.

I need someone to contact me asap regarding a pretty screwed up deal ok no a carpet install. This had been going on for three months and I am fed up. They were going to charge me $100 to move each piece of furniture even an empty shelf Soni had to have people come and do all of it a tremendous amount of stuff and furniture Some of which needed several guys as well as furniture dolly. They then messed up the first install by not doing something they were supposed to do correctly. When I was finally able to reschedule the reinstall for today I have told them both times to come as early as possible because I work from home and it's important for my line of work to have done as early as possible. They gavee a window of 10-1. They were also supposed to call when about an hour out So I could accommodate them to come. When 12:15 rolls around and still haven't heard from them I contact the flooring company who contacts the installer and says be here in 20 minutes. The installer calls me about 15 minutes later and tells me they are going to another install and be about 2 1/2 hours before coming which is my BUSIEST time of day plus I had Made arrangements for someone to come around 3 to help since hey we're supposed to have already been gone by then so had to rearrange schedule with that person as well. This has been the biggest joke I've ever seen for such a huge company and customer service is horrible. They screwed the job up notbme so just because they have to reinstall for free doesn't mean I should just be put aside for money jobs and I am ticked when I have asked to be the earliest as possible and nothing has been a priority with this whatsoever and I would appreciate a phone call return asap as you guys need to find another company to install if this is the way it's going to be as you are going to lose a lot of business this way. I'm about to take on a huge job with a deck replacement and I don't know if I'm going to use home depot anymore because of his fiasco. My number is [protected]. Thanks Brenda korte

I'm waiting 1 hour already to speak with somebody and they disconnected me twice. Today will snow here in NY and the Home Depot delivery service placed my heavy items outside (tiles and cement), because they do not copy and paste the instruction for delivery.

I called to place the order November 07 and they had not have the items ready. So when I went to the store they told me that they will delivery the items Friday, then Monday and then the delivery was wrong; they placed my heavy items outside (tiles and cement), because they do not copied and pasted the instruction for delivery.

I called the store several times and I know by sure they know me by name. I spoke with Dee several time even on Monday November 19 when she told me that somebody will come and place the items at the correct location and I waited all day from 10am to 7pm and nobody call me... when I called to the store Dee just told me that she is doing the best that she can...she promest me that she will send somebody today
It is 2pm and again nobody is here or call ... I hope that this post can help me and somebody from Home Depot can call me this situation is very frustrated and I do not know what else to do!
Please call me [protected]
Thanks

On Friday, November 9th I was to have a stove and refrigerator delivered to my home between 9 and 1. At 9:20 I got a call from the delivery company saying they took my things off the truck because they overscheduled. They would deliver it by Tuesday. We found this unacceptable. It took several hours and numerous phone calls on my girlfriend's part before someone named Jody finally had the delivery rescheduled for the next morning. The refrigerator, unfortunately, did not fit so I needed to purchase another one. While purchasing it I was told that they would need more time to refund me the oversized refrigerator. I wound up putting it on my Chase Visa Card but I realized I would have to pay the whole bill right away. I then asked if I could put it on my Home Depot Card but because they could not remove the oversized refrigerator charge for a few days I had to ask for an extension of my credit. This caused my credit score to drop. I was assured all would be taken care of by Tuesday. Today, I received a phone call from Home Depot saying because of a "glitch" I would have to come to the store to rectify this. I did and the assistant manager, Sue, kept telling my girlfriend and I that I was already refunded on my Visa Card. We tried to explain, though she kept interupting us, that the oversized frefrigerator had to be removed from our Home Depot Card. Finally when my girlfriend asked Sue to stop talking and listen did she realize their mistake. What I find amazing is that there were no notes on my account which would have rectified it, that I had to come in to fix the problem when most people just make a simple phone call to fix it, and the compensation they promised us ($108 delivery refund by Jody (I was told by Sue, Jody did not have the power to authorize it, and the compensation from the delivery company, (50-75 dollars) was also forgotten. I was treated like a piece of garbage, especially for a person that has spent over $25, 000 at Home Depot (Nanuet, NY and Fishkill) over the last 5 years. It is inexcusable and I will never shop at a Home Depot again.

Purchased an LG refrigerator 11/2015. 3 years later the refrigerator has a sealed system, cooling issue. 3 weeks now with no refrigerator. The store says they cannot help I must call the protection plan. Asurion the company handling claims for Home Depot does little to nothing to help. Allstar appliance spoke with my husband via telephone stated that it was a compressor problem, said they couldn't fix it and wouldn't come to the house, Smart Appliance came to the house diagnosed it as a sealed system issue but couldn't fix because they didn't have a technician that could fix the issue. The 3rd appliance company Hudson Appliance wants to come to diagnose the problem and is unsure if they will be able to fix it. If the refrigerator has been diagnosed why do I need more appliance companies to diagnose the problem, why can't a technician that can fix the issue hired. This is an ongoing problem with LG refrigerators and Home Depot does nothing to help or protect it's consumers. I feel like it's just another sale for them.

We bought a house in 2014 and the inspector said we needed a new hot water heater so the sellers had it replaced and installed by Home Depot. It was warranted for 5 years. It just recently starts leaking so we call the manufacturer and he told us it was still under warranty and to call Home Depot to have them replace and install a new one at no charge for the tank but Home Depot charged me $475! for this guy to come out for 1 hour and 20 minutes. That averages about $80 bucks an hour. Wow wow wow! How is that possible? It is almost like you are charging us to partially pay for the tank that was still under warranty. I understand that the tank was still under warranty but not the labor but $500! That is astronomical. If anything you should be collecting from the manufacturer since it was their tank that broke down. I am just lucky that I have been working a lot of overtime to be able to cover this or else I don't know what I would've done. I am sure the BBB would be interested in this or a TV station. I would recommend to them not to have Home Depot install anything that would be "free of charge". Also, I will not be going into your store and will ask my friends and family not to as well. With the holidays coming up we will be shopping elsewhere. My name is Christina and my phone # is [protected] if you want to reach out to me for some kind of resolution.

I was shopping at your Tacoma location on 72nd I was racial profile I was with my two children my daughter and my infant child I was using my stroller and there were no carts available I had heavy large items that I was unable to carry I am disabled I used my stroller to transport them to the cashier the item was not concealed I had been followed around the store by several different people giving me and my family dirty looks during the time of my check out I was then asked to be searched I told them no and asked why they stated that this was normal protocol I asked why they said I looked suspicious I am a mother with two children there is nothing suspicious about me I noticed I am the only black person in the store and that was asked to be searched I was embarrassed and disrespected and humiliated I have had this kind of experience on several occasions this must be a normal practice with Home Depot I did not want to continue my purchases I paid for what was already rang up and left the store immediately everyone there was very argumentative and combative with me I did not want to spend my money at a store that racially profiles people I will never shop at your store again the only thing different between me and the other customers is that I am African American that's what they really meant when they said suspicious I plan on contacting the news network regarding my experiences there on several occasions and filing a complaint with the court system this is unacceptable Behavior there should never happen not once let alone several times

As a woman, I shop Home Depot more than Walmart... Today from the moment I walked in I was followed, watched, stereotyped, and treated like I was stealing!
When I went to pay, my credit has my mothers name in it, same address, same name, directly around the corner... HAS I SAID IM IN HOME DEPOT AT LEAST 3 times a WEEK!
Using the same card! I felt humiliated when denied!
I WILL NEVER SHOP THERE AGAIN, THE CARD IS CANCELED, [censored] YOU HOME DEPOT
OVERLAND PARK KANSAS