Home Depot
Reviews and Complaints

We decided to go with Hime Depot to get our floors changed in our house based off of the convenience they described. Well that was a lie. They told us that it would only take 1 day which it took 4 and this was right before Christmas so it gave us 2 days to get our house back in order before Christmas Eve. I paid extra so that I would not have to be home to move furniture. They sent 1 guy to do the install of the flooring and to move the furniture. I had to take off from work to help him move the furniture because he couldn't do it by his self without tearing it up. I also had to help pull up part of the existing flooring because this guy was so slow. He told me that it would take 2 days and that the second day he would bring help. The second day I had to leave work at lunch time because he was sent by his self again. On the second day I showed him gaps in the flooring he had already installed. He didn't fix it and now it was going to take a third day to finish. No one showed up the 3rd day and Brandon from Romanoff a contracting company thelat home depot uses told me that they might be able to get someone here the 4th day but if not it would be after Christmas. My house was in bad shape. I called the home depot in Winchester Tennessee where I paid for the services and talked to Austin. He said they were a third party and they couldn't make them send someone to finish the job. They found someone to come on the 4th day and they finished but they didn't fix any of the issues. They also told my wife that she had to sign a form saying the install was complete. When I returned home I saw the gaps in the flooring were still there and there was some quarter round that had the nails sticking out of it by 1/4 of on inch. I called the Austin from home depot to complain again and for weeks I would get the run around and he would tell me that they were going to compensate me for the inconveniences that had occurred. That too was a lie. After being told I still had to deal with the 3rd party Brandon they told me that Trent the store manager at the Home Depot in Winchester Tennessee store said there would be no compensation. I also had to buy more flooring because the first installer messed up some. I am very disappointed with the way Home Depot handels their self. They want your money and then don't care about how it goes.

On Jan 14 2019 in Galveston, Tx I ordered appliances totaling 9500.00 chose delivery date and they were supposed to be delivered on Jan 18 2019 to 8700 front beach Road #1101 Panama City Beach Fl, I booked a flight to be there for the delivery, 5 hour flight, flew to Panama City on the 16th to Panama city so I could be there for the delivery, checked status this morning Jan 17 and the ship date had been changed to Feb 8 2019, called home Depot at 1-800-430-3376 talked to lady on phone and she checked status and told me that someone had called me to inform me on the back order, I told her no one had called me at all. So now I'm setting here in Panama City Beach with no appliances, wasted trip and very costly, there is no reason why the order should have been confirmed for delivery on the 18 Jan 2019. This is not the only time this has happened with Home Depot, guess I have not learned my lesson after spending thousands of dollars over the years with home depot, maybe its time to choose Lowes for the future.
Harvey Haylock [protected]

We bought flooring from home depot (hd) and arranged for their contractors to lay it in 3 bathrooms.
Whilst laying the flooring they severed a water pipe ($1000 to fix - we had to find a plumber and plasterer) the company promised to pay that as soon as we sent them these invoices the next week after 4 weeks and numerous msg with this company we contacted the manager of hd the check was sent the following week.
Now the flooring is bubbling - again no resolutuion from the company - we contacted the manager from hd who said they were coming last week to fix the problem - guess what they never contacted us or showed up. I feel this has been a huge waste of money and poor workmanship from hd contractors - advise steer clear from hd flooring contractors. We have used hd contractors to install blinds in the past and were very satisfied with their professionalism and follow up.

I'm a disabled veteran living in the hurricane recovery area of Atlantic Beach, NC.
I have spent quite a bit of money in damage. I wanted to order your patio door with dog door, and working with Home Depot in the past, I knew I couldn't get a 10% veteran discount without going into the store. When I was physically in the store the Home Depot said they don't give it on custom orders they place online. I drove over an hour to get to the store in Jacksonville NC. I called their customer service line, and they said if that's the stores policy, I can't do anything for you. Ironically, she also said, well, Home Depot has diverted that 10% to help disabled veterans in the recovery areas. Really?!
I just want you to know and understand who you're in business with. Lowe's has never treated me this kind of disregard. That's where my business will stay. Regrettably, I can't by your product and it was the door I had been searching for. Very upsetting but Lowe's said they would work with me in seeing if they could find something similar.

Enticed to get a hd credit card 0% interest for 1 yr if you spend over a certain amount which we did. We were building a garage and breezeway and needed many more items. We were led to believe we could use that same card and it would be 0%. Notttt! we made multi trips to hd some items less some items more, but all under $200 but way over $200 all together. Imagine my surprise when I got a bill with interest. When I called I was told it was only for the original order. Each order has to be over. Very deceiving. We could have used our cabela's card and gotten points, what a waste. We spent so much money there. Well we are not done yet so lowes, ace hardware, valu home center here we come

On Dec. 22nd I was scheduled to have my refrigerator and second icemaker installed. I received a call at 10am I missed it . I called them right back at 10am to inform them I was at home and available. They informed me they would be there by 1030am. I sat in my living room with both parents sitting and they never showed up. At 1130 I called the delivery service and support told me they were on another delivery. I was like but they never came here. It is now 4pm I called the 800 number on my email. They informed me I should have a tag on my door. the tag was on the ground. No one ever knocked on my door or rang my bell and the deliverers told dispatch they waited 30 min and got no response. They would not come back. The delivery was changed from Dec 26 to Dec27th Next delivery they change out old frig and replace new frig but tell me the second ice maker is broke and that I have to call and have them send another and another delivery would have to be made. Jan 2nd the delivery was made but only bringing the ice maker the person said he was not qualified to install the icemaker. Jan 4th the guys come to install icemaker. They did just that installed Ice maker hey didnt change the water line so the icemaker would work for both icemakers. I am now having to have them come yet again on the 10th to correctly install the icemaker. I am beyond disappointed with the delivery service you have to ship product. I left a message with the manager at the home depot in Snellville with no return call back as of yet. I spoke to the salesperson and she directed me to call the manager of shipping services. It should not have taken this long. I pray I will be done with home depot and this delivery service. I have used home depot for a lot of things and this has never happened. I promise I will never purchase any more big items from your establishment again. Pissed

I am restoring a forclosure house and shop at hd almost every day for the last 3 months. Almost every time I am in the store there is one or more aisle closed off with gates. Some times there is not any activity in the aisle, or only one end has a gate up.

Other issue is that one of the entrance to the store near the pro parking is compleatly blocked by carts or pro parking. I have experienced several close calls with vehicles and people or carts that people are pushing after the make there way around all the obstructions and then try to get to their vehicle walking in the main travel lane.

In summer the entire side walk, in front of the store and fire lane, is blocked with product.

Let me know if you want more photos.

Mike plitt

I had closed my home depot credit card account, the woman at the register said that if I opened a new card I would receive $50.00 off my next purchase.
I fell for their scam, they kept my old card open - reported I had not made a payment for a charge I didn't make, ran up what they claim was a purchase of less than $30.00.
It was a complete fraud!

I bought 2 back pack leaf blowers for my son in laws. Both tore up.. Wasn't worth 2 cents from day one! (remington) I paid over 400.00. When returned to store to find out what to do. The store charged me to send them back. Then remington charged me to fix one of them. They blamed it on owner.. This is not true! They took very good care of them. They put the blame on the owners to keep from taking responsibility for the crappy product. So they said that both leaf blowers that tore up that were used by different people at different places tore up about the same time is the owners fault both tore up... Both was crap... When we purchased them. I could not get replacement or money back. Remington customer service sucks! But home depot would not make the product they sold to me good. I spent now well over 500.00 for purchase and repairs and the stupid thing still wouldn't blow out a candle. The home depot store in cedartown ga. Says sorry there is nothing we can do its remington. Well home depot.com took my money for the remington product (junk) they sold. Home depot should refund my money. I spend thousands of dollars there every year for the past 10 years and I get this kind of crappy business.. I wouldn't be afraid to say I have spent 200 thousand dollars at that store with building our house and all appliances bought there. This is a shame. I am requesting a full refund of this junk and money I spent trying to get them repaired which is a total of 558.95. Please contact me via email ([protected]@aol.com) to see if this can be resolved.

Hello, shane+or+melinda

View orders from

Dec. 14, 2017 order #w911456356 $402.88

Pick up at
Cedartown, ga #6942

1500 rome highway

Cedartown, ga 30125

[protected]

Pickup person:

Shane hester

Package 2
Cedartown, ga #6942

1500 rome highway

Cedartown, ga 30125

[protected]
Ordered

Dec. 14

Picked up

Dec. 20
Item image
Remington 145 mph 445 cfm 2-cycle 27cc gas backpack leaf blower
Qty: 2
$188.26 /item

$376.52

I've already called in a complaint but wanted to also submit it in writing.
I purchased flooring to be installed, when the installers came they tore up over 1/2 my flooring then complained there was mold and the floor was wet (there was no mold and the floor was dry)
They left my living/dining room a mess with half the floor tore up and debris from the old flooring everywhere.
I have no idea when the flooring will be put in and feel like I should be compensated for my time lost from work and having to finish removing the flooring myself as well as the frustration and inconvenience this has caused me.
I'm a single older woman and I can't afford to take time off work especially when the flooring never was finished and I'll need to take additional time off to get the job finished.
I enclosed a picture of how they left my house and how it looked after I finished removing all the old flooring so I could live in my home until the flooring is finished

Do not get this card! We were duped into applying for this card by home depot giving a large credit on the purchase. Well, wouldn't you think if we had a balance left that we would have a received a statement saying so? Nope! Only because we receive a monthly statement on inquires etc. On our credit did we see we had been reported for being 30 days over due of a $4 payment, now doubled to $8. Forget trying to find someone to talk to by searching on line. I was transferred here, there, everywhere and back again. Certainly took more than $8 worth of my time. Finally talked with a woman who admitted that we had never received a statement, as they did not have our mailing address. And admonished me... You should have known you had balance. Ha, if we had known, how would we have known where to send it to anyway? However blah blah blah she said nothing I can do except send up a dispute to the cc company. Received form cardmember services 3! Letters, yep, 3 letters, to the correct address, saying so sorry, you are screwed for being overdue for the $8, but in our generosity we will inform the credit reporting agencies of your dispute. So much for an 840 credit score. Do not get this card!

Sounds like similar experiences others are also having.

On December 29, 2018, I made a purchase at the Home Depot location on Hurstbourne. The cashiers name was Mary. I tried to use my veterans discount. She was not only rude when she explained your new policy but very inconsiderate.
Her explanation was basically put totally on corporate and if I didn't like it contact corporate.
My feeling is if you are making such a difference between a retired veteran and a veteran wounded in Vietnam not being worth a discount only on holidays, I will not shop there.
Wayne Hall

My husband purchased a refrigerator for my Christmas present before Christmas. The delivery date was set for the Friday after Christmas.
My husband gave the sales person at Home Depot the delivery address (We had purchased a dishwasher and oven just before Thanksgiving, and it was delivered to the same address).
Yesterday, on the set delivery date, my brother-in-law, drove down our county road into my driveway, followed by the delivery truck for Home Depot. The address on the paperwork for delivery of my refrigerator was that of my sister and brother-in-law. We don't even share the same name, much less address.
The delivery men were unable to deliver the refrigerator to me, even though it was already paid for, was in my name, and they were parked in my driveway, because of the mistaken address on the paperwork. Now, mind you, my husband gave the correct address (he does not even know my sister's address), and the refrigerator was paid for at the store of purchase, and the refrigerator was in my name. The delivery men were very nice, they called corporate, but were unable to be given permission to deliver my refrigerator, even though they were sitting in my driveway.
I called our local Home Depot store where the refrigerator was purchased, and I talked to a nice sales person in Appliances. He called corporate a couple of times, then he talked to the manager a couple of times, and he was still unable to straighten it out and authorize the delivery of my refrigerator that was still sitting in the truck in my driveway.
The delivery men finally had to leave to deliver more things on their route.
My husband and I went in to the Home Depot last evening to talk to the associate that sold him the refrigerator for my Christmas present, and she was unable to fathom how this all happened. The soonest delivery date now is one week. Again. We have already cleaned out our old refrigerator, cleaned the space all around it, the house is a mess, waiting for the delivery of my refrigerator. The Home Depot associates did offer to give us a loaner refrigerator in the meantime, but we will just use our old one until delivery of my new one.
My point is this. My sister's yard is all torn up from the delivery truck getting stuck in her driveway and yard (my brother-in-law had to pull them out with his giant truck), I didn't get my refrigerator on scheduled delivery (I had to leave my business early to be here when it was to be delivered), now my refrigerator won't be here for another week (my house is in disarray), my sister is planning to purchase a new kitchen from Home Depot (now she is reconsidering), the sales manager assured me there would be some sort of compensation (nothing was offered at the store during he visit and set-up of new delivery date), and I still do not have my refrigerator.
I would appreciate a response from Home Depot Corporate.
Thank you,
Dr Beverly Chevallier
[protected]

had someone come and measure on sept. 22nd. immediately proceeded to purchase door. Finally got door installed on Dec. 29th. Then to top it off I did not get the screen with the door. Had to go back to store and go thru B/S to get another screen which had to be ordered, now wait again. Rediculous to wait that long to have a door put in. Learned a lesson from now on I will go to a door and window company and they will order or make the doors and windows and have them installed within 2 weeks. Associates in the store lie when you question them on how long it will take because if they were honest they know you would not go thru them. I got no remorse or compensation and I will do everything in my power to thwart everyone away from there when it comes to purchasing and having anything installed thru that store. You need more help and don't want to pay, that's the bottom line. all the cash registers in line with only 2 open. what a joke.

i bought a jacket for my grandson for a Christmas gift and pick it up got home and someone stole the jacket out of the box. the manager did not do a damn thing to compensate me. no jacket were around anywhere so i could get another one. he did not get nothing for Christmas, we order one through another website, and still has not gotten anything, but it does not change the fact of the hassle and coming back to the store, i want someone to know about this and i want a personal apology . such [censored] how dare the steal an order out of a box what [censored]. some one better own up to this. all jerks at that home depot

I requested a price quote for window shutters for my home in Soledad CA at the Salinas CA Home depot. A rep contacted me and we scheduled a date for a visit. She came to my home and provided a quote for the services we agreed on. After considering the quote we decided to go forward with the project. I contacted the rep and she never returned my call after several attempts I gave up and we never went through with the job. I am hesitant to precede with this or any other Home depot project as my confidence in your store has been diminished.

I am still in the market for window shutters.

I recently had my carpet installed last week and there is a small hard spot that hurts when you step on it. I have tried calling the store several times with no one answering the phone and just being put on hold for over an hour at a time. When asked to speak to a manger the person directing calls accidentally has disconnected me several times. This is the worst customer service I have ever experienced!

Homedepot credit card sent me a coupon for $30 back after spending $300 before 11/30 2018, Well on black Friday I spent over $350.00 and the coupon doesn't work and the manager never seen a coupon like this, So I call home depot Citibank the rep says he sees a lot of this but his supervision will not give me the $30 because i was give 12 month interest free, I never ask for it or new I was given this or wanted it because I pay the card on time every time, I wanted the $30...Hes say no...So I cancelled the home depot card...The supervisers say you will never be able to get another home depot card...I replyed that great...Please cancelled my account...What out for home depot company credit card promotions !