Home Depot
Reviews and Complaints

My handle broke on my sliding glass door over 3 months ago and brianna at home depot keeps giving me the run around. This is the second time i've had problems with this sliding glass door since it was installed in 2011. The first time the lock broke on the door and when they replaced the handle, tommy the repair man replaced it with the wrong screws so inevitably it was bound to break again. When he came to my house he asked if "someone had tried fixing the handle" and I said"no you were the last one to work on it". So this is what you get when you buy a "double warranty" from home depot. All I have received is double the headache, double the lies from the outside and inside sales rep and repairmen that doesn't know what they are doing.
I am still without a handle. I swore after so many bad experiences with home depot that I would never buy anything from their store again. And whomever is reading this take my advise never never never buy any home improvements from this place. Their customer service sucks.
#fixmygddoor

Date: June 7, 2018
Time of incident: 3pm ET
The delivery personnel was extremely rude and disrespectful to the 72 year old female consumer by yelling and speaking negatively about the living arrangement of the female. The dark skinned driver was loud and kept stating that he was running late and did not have time because he was getting off of work. The dark skinned driver told the elderly female that her home was junky and that she needed to get help. He further told her that he was running behind and he will not deal with trying to get that refrigerator into her home. Because the dark skinned driver was running late, he took his frustrations out on a 72 year old elderly woman. The yelling and cursing was not called for. The dark skinned driver told her that the delivery will be rescheduled. He yelled at the other driver and told him to "put that s**t back on the truck". The younger driver was going to help move three items but the dark skinned driver told him "no and to get that s**t back on the truck".

I ordered online and was sent email it would be delivered Wednesday. Just now received email it would be Thursday. I have ordered online twice from you and you have managed to screw both orders up on delivery. The first order i cancelled and i will never buy online or from a home depot establishment again. I have people lined up to help install due to its location and now I have to reschedule them until the dam unit comes in. Hell of a way to do business. Lowes looking better all the time.

We ordered Bulk Mulch for almost $800.00 and when 2 weeks went by, we still did not have the product. When we checked to see what the status was, Home Depot said it was delivered to the Carrier that was to take it to our home. It turns out the Carrier had no way of delivering (no means of how to take the Mulch).

Home Depot took absolutely no responsibility for this, and just left us to deal with the Carrier, which did not offer any kind of solution. Meanwhile, Home Depot has collected our payment.

It was very important for us to get the Mulch by this week, as we are doing a remodel to our Yard, and had a deadline. I called back again today, and was told that the order was canceled, which was not the case, and that we have to start from scratch.

Needless to say, there is no way that I will order from Home Depot again, but their lack of assistance, was what really struck me. We were left out there with no help, except for collecting our payment for goods never received. Now, they say they will refund the money which will take 5 days, where I have to wait to order it from somewhere else. We are regular customers of Home Depot, but not anymore. This has been a very frustrating experience.

[protected]@express. Medallia.com

Unhappy. Lots of movement. Called company and said has flexibility in it. This is totally movement. When to home depot and was to go buy some decorative supports. I'm so so disappointed. I got the bar top extended. I should have been warned the my bar top will move as children eat and lean on them. They are afraid it gives falling sensation. I had friends over and they went to lean on bar top with there elbow while having a conversation. I would return the counter tops if I could. The men who came and did the install were very professional.

Sent from my ipad

Sent from my ipad

My name is Ann henry, today is June 2 2018. I was in Frankfort Illinois at a home depot to purchase some potting soil and flowers. As I was trying to check out at the nursery an employee name Jill never greeted me. I swiped my card to hurry the transaction and the strip on the card is sort of wearing off so it wouldn't go through. The employee immediately says do u have any cash or another form of payment, I kindly said no but could u look it up. She said "we don't do that here, maybe someone else can help u". shw was so rude so I went inside to checkout, I asked the next clerk to call for a manager and she went to get a guy name Nick who was supposed to be a manager. I felt attacked. He asked for my social security card, I said establishment asks for that. I told him I have the number. Both employees sized me up and I believe I was racially discriminated against, they believed I was trying to steal potting soil, how humorous is that. Whomever this reach I want immediate feedback, I'm taking legal action. Please reach me [protected] Ann henry

Hello today is june 2, 2018 I took my kids to the avondale, az home depot.
Now there were 3 ladies 2 were white and was really nice and friendly the other was a Hispanic lady she asked my kids was this their first time . I answered her . And said no.
She said next time bring their Aprons back she doesn't have that many to be giving out .
I never had a issue before but if there is a shortage in aprons I'll start telling all the people I invite to save theirs kids .
As I walked out of home depot i asked a cashier next to the exit if there is a shortage. And do I really have to bring back these aprons is that a new rule ? She said shes never heard of this . So if the staff doesn't know . How is it this 1 lady is making a rule . She didn't say anything to people in front of me or 2 little kids at the table I was at I asked the mom . I just want to know what's going on .

Went to home depot to rent a tool and the sales associate phil was very rude when I brought the tool back because it was broke, he accused me of breaking a drill that I rented that was already broke, the customer service assistant manager was just as rude and beligerant as the associate, cindy was the assistant manager that I spoke to, she was rude, the rudest assistant manager I ever met, please fire these two employees asap they will give home depot a bad name, cindy was so rude she yelled at phil to make him give me my full refund back and he refused to do it and walked away, the whole store as a whole was a mess, the employees there are very rude, the only one person that really helped me was a customer service agent named tresa, she was so polite, promote her asap

I am a contractor and spend a lot of money on supplies. Like everyone if I can save a few dollars by shopping around I can bring more home to my family.
Home Depot advertising in store and on large signage inside and outside of store states

Guaremreed! You find a competitiors lowest price and we will beat it by 10%

I had a manager tell try to tell me that lumber at Home Depot is not the same as Lowe's. like seriously? I had to identify there signage and Guarentee. Still being push aside. Only after I forced the issue and educate this pro deck manager on what he was saying was false. The store in Toronto off Weston road is the worst I've had to deal with. Thinking of switching to lowe's

Paid close to $2,000 for a new washer, dryer and matching pedestals. Paid for installation of the pedestals that included breaking and tearing down and disposing of the huge boxes they came in. It was warm on the day, the 2 men came to deliver the items. We gave them ice water and took off our doors, so that they could better deliver the items into our basement. When all appliances and corresponding pedestals were in our basement, we showed the delivery guys our receipt that we paid for the installation of the pedestals. Mind you, it took 2 large men to lift the washer and dryer. One of the delivery guys said, we have no such order to install. Said to me, "I'll give you a number to schedule someone to do that" and left my house and drove away. I never got a phone number and never got the installation I paid for. I was w/out a washer & dryer for weeks and all Home Depot could say is "I'm sorry that happened". Nothing further. No, reimbursement for non-installation. Nothing. You just lost a good customer; as I plan on telling a lot of people.

I ordered three items on line from Home Depot; two are noted above and the third was another kit for kitchen packing. Not only was I overcharged for express delivery, something I didn't request or want for which local HD management (Durango CO store) allegedly issued a refund on 05/14/18 but as of this writing has not appeared in my bank account — but also the 48 Box Kit was delivered by UPS in a severely damaged carton. My oldest son, Michael Clark Hetland, is a Vice President with Home Depot. He has worked there since he was in high school and always speaks highly about HD. I have been a valued customer spending thousands of dollars over multiple years. Based upon this most recent transaction I will NEVER use HD for any future needs and I intend to also share my disappointment with every friend, acquaintance, business partner/colleague in my Rolodex and client books.

The refund which has yet to appear exacerbates my disappointment each day. I am retired living on a fixed income and this refund represents money which I could use for medication and/or food.

Feel free to contact me directly for details and particulars. I will take photographs of the damaged packaging and will share upon request. My phone number is 714/777-4466.

I am writing about my Project Loan account. Tonight was the second time that I was standing in line with multiple people behind me when the store associate looks at me and says your card has been declined. Twice I stood in line with that embarrassed look as I reach for my personal debit card to pay for purchases. When we call the the help number, I sit on hold for another 30 minutes before the woman tells me "im not sure why your card was declined, but i've worked with the credit protection group and your card is showing as active". My question in return is "what is to prevent this from happening again", her response "um, the card is active". Between me and my husband, we have spent almost $25, 000 in materials that I would be glad to provide all the receipts for.
What do we need to do to insure that I am not faced with this humility again?
As you can tell, I am beyond frustrated.

I ordered online a ryobi day deal (buy a 99.00 drill driver kit) and get another select tool up to 89.00 value for free. I ordered on (may 28th 2018) then a little bit later I got a email saying my payment was declined so they canceled my order and choose another payment method. So I reordered with another card and all went good.
Then in the morning (may 29th 2018) I get a voicemail from a gentlemen at home depot, it said the pole saw I ordered was not in stock they couldnt find one anywhere in the store so they were gonna upgrade me to the other ryobi pole saw they had that comes with battery and charger. So come to the store and we have it all together here for you.! (now all during this I checked and it said on the online site there were six of the one I was supposed to get in stock in the manahawkin
Store.) ok so I go to the store the lady at the pick up desk rosemary said my order wasnt ready yet even though the voicemail said it was... She said we will call you when its ready I headed home got about 20 min away and get a call from rosemary to come back to store and she told me we cant find that one in stock so the manager told me I could give you this $139 one (with battery and charger included) for $80. (remember now the pole saw was supposed to be the free tool) so when I got to the store she repeated that. Which did not make sense because I was supposed to get a free 89 dollar value tool so the difference would be 50 extra dollars not 80. So she was adamant I had to pay 80 dollars for my free ryobi tool. The voicemail had said they were upgrading me no mention of extra money. I feel they should have stood by that not changing the story when I got there. So I got a assistant manager up there who basically said the same thing, but after alot of back and fourth he finally said I can give you that one without the battery and charger for your free tool. (which I never wanted the one with the charger and battery they were saying I had to take it.) so he finally opened the box and took the battery and charger out and kept them. And I got the tool only pole saw I was trying to get. This all took alot of my time... Going to store when I got voicemail... Being told order wasnt ready even though voicemail said it was... Half hour later called to come back and get the drill but they woulddnt have the pole saw... Then about a hour of argueing with them. Also I had told them I was willing to wait for it to be shipped from another store or the warehouse and they told me there is none anywhere and they are never gonnna have them again. They were only there for memorial day weekend. I find it hard to believe ryobi only sells pole saws on one weekend out of the whole summer and whole year. It was false advertising to let you order free item then when you get there want to charge 80 dollars for it... Also online it should not say its in stock if they have none at all and cant get one from another store or the warehouse!

We ordered a dehumidifier on line in March. When we didn't get the product we called Home Depot and informed us it had been delivered.. we told them we did not receive the dehumidifier. They in turn put it in dispute. Thinking there would be. no problem we ordered another one and it was delivered. Home Depot informed us they found against us! That we are responsible for the product! We then called UPS gave them the tracking number. They told us they made the mistake in the delivery and they have the woman's signature that signed for the dehumidifier.. plus they are waiting for Home Depot to call them to settle this problem. Today May 29 I called the HD Dispute and explained what UPS informed us as to what happened. The Dispute person said we may have to file a Cival Suit against this woman that signed for the humidifier! That WE have to be liable for USPS mistake! Also, in 6 weeks we should have an answer! This is unbelievable! Unbelievable!
Tune in later for the answer from HD.

After receiving amazing service from Mr. Ed at our Towson store I left the store feeling irritated and that my business was unappreciated by the initial sales person at the customer service desk. After purchasing a suite in your appliance department, my husband and I saw another appliance suite that we liked better. We went to Mr. Ed to see what needed to be done to order the appliances that we liked best. He was extremely patient as he cancelled the original order and wrote up a new order. Mr. Ed accompanied my husband and I to the customer service desk to explain that we chose a different appliance suite. The customer service cashier made a huge deal about not being able to "exchange" suites. I paid for the merchandise in full. There was a $60 difference between the orders. The Rep asked me if I had enough money to pay for the 2nd suite and wait to be reimbursed for the 1st suite. Even though at this point I didn't like the unwarranted attention that this "return" was giving my husband and I, I replied to the Rep that I DO have enough money to purchase the 2nd appliance suite but that I certainly would NOT. I saw the 2nd purchase as a simple exchange since I had JUST bought the first suite moments ago. By this time 25 minutes had passed and several associates had come over to the register to see what was going on due to the conversation by customer service reps about this sale. At the very moment that I was about to return ALL of it a gentalman named John Garst came over and assisted with the sale. John took charge and could not believe that this return raised such a problem. He explained the process of the "return" and that it was very simple to do. John did the exchange, paid us the difference, apologized to my husband and I and within 5 minutes we were out the door. I am very much displeased at the service given initially at the Customer Service Desk. It was uncalled for and made me feel as if I was trying to do something that would warrant loss prevention intervention. Home Depot should be aware that all people of color do not steal or/and are most capable of purchasing big ticket items. It is my advice to your company that a Professional Development is given to your staff on how to treat ALL customers. It is my hope that you deal with this situation appropriately. Thanks in advance for your attention to this serious matter.
In closing, I'd like to say thank you to Mr. Ed in the appliance Department for treating my husband and I with the utmost diginity and appreciation for our business and Mr. John Garst for stepping in and handling this delicate situation with much professionalism and apologizing on behalf of those that did us the disservice. If not for them I certainly would not bother to walk through Home Depot doors again.

In 2013 home depot installed 8 windows in our family room. All the springs and balancers in those windows are broken and we are not able to open the windows. I called for service on 4/21/18 and they sent an installer out to access the problems and he was to order 16 new springs and then they would come out and replace all new parts. These windows were over $6000. And have a lifetime guarantee. After 2 weeks, I called customer service to see when the parts would be installed. I have since made over 8 phone calls and was assured that someone would get back to me to schedule the repairs. No one has ever bothered to call us back. As you can imagine this has been a very frustrating experience. I am hoping that someone from the corporate office can let me know when this will be resolved. Thank you. Joan Kurak Anderson.

So on above date I Robert purchased a carpet named sky I was told it was a $1.00 to a 1.05 a square foot. Well the lady working the flooring department was very rude and unkind she wasn't even the 1 the to help me through the process. She jumped in and and and insisted I get rang up in the flooring department it would be faster . She then proceed to act as if she forgot her password and it took forever and patiently I did not notice at 1st what she had done but she had done is charge me more for the carpet and put it under a different name. This to me is unacceptable since then I went to Lowes and spent about a quarter of the price the same quality carpet. To me as a long term customer of home depot. I feel like I have been stolen from. She was not even the one who was helping me so why would she proceed to butt in. She deserves to be fired and even after that I gave her plenty opportunity to corrected and she didn't I don't walk out the storm walk back in and questioned her she didn't reassured me that she was right. Long stringy brown hair with glasses. For this whole process it will be up to the courts to decide what to do. She isn't slicker then them peeps stop the bs. I want my money returned and her to be let go. At the end of the day how Home Depot deals with this situation utimtley how it turns out. L

The second set of shelfs in the fridge cant be used as the draw drags on the third shelf top what do we do about that
Also the delivery service didnot call lbefore showing upso we had to rush to put our dogs away we are seniors so it made it difficult for us not happy about that
I have bought alot of items from home depot just name few stove, walloven microwave kithen sink a d faucet washer and dryer

Visited today (5/26/18). Store was hot and muggy. Asked employees about when the a/c would be repaired... Turns out, no problem with a/c. Powers that be wanted the temp that way. What, does the management get brownie points for keeping the overhead so low that they sacrifice their employees' and customers' comfort for a nice tidy bonus? Glad i'm important to them...

I hired Home Depot to install "engineered floor". They came and installed it. The floor is not level so I called and spoke to a Gloria case number (H0156-61606) her number is [protected]. She sent the contractor, the contractor told me the floor was not level to begin with and there is nothing he could do. I called again and spoke to another lady (I don't remember her name) and she (H156-61605) sent another person to check things out. The second per told me the same thing. That the floor was not even therefore there is nothing can be done.

Why did NOT anybody say anything about this before. My question was and is "you guys are the professionals why nobody said anything prior to installing the floor?" I spent $9000 to install this uneven floor, and I was expecting a professional job NOT a lousy job and a very BAD explanation. I feel like they are giving me a run around so I forget the issue. That is a very bad business practice.

Sincerely,

Saeed Farokhshad
[protected]