Home Depot
Reviews and Complaints

Date of Incident 12/30/2017 - I would like to be compensated for my time and frustration with this matter. My parents ordered a Black Whirlpool Dishwasher for Christmas and was to be delivered on 12/30/2017. I received the call the night before stating they would be there between 230 and 6. 545 comes no call nothing, called the customer service number and appears they already delivered the dishwasher, TO A WRONG HOUSE, they picked up that persons old one and installed my dishwasher. I was told I had to wait for them to investigate, which was a 48 hours. That following Tuesday, I received a call that the delivery company cannot provide info as to where this was delivered and a new one has been ordered, but they delivered it. Next delivery date 1/8, delivery came and I refused the order, as the dishwasher had a huge dent on the front. This is the worst experience I have ever had with Home Depot. When I called to see when and how long for my new one, the manufacturer has 48 to 72 hours to provide a new one. This is ridiculous! Never in my life had so many issues having an appliance delivery go extremely poorly. I will not use Home Depot again for anything that requires delivery, EVER. Now I have to take a 3rd day off work for this delivery, without pay.

Hi,
This email is a dual complaint for both Home Depot and Samsung (since you sell Samsung products). It is to inform you how horribly they treat your customers. My experience with Home Depot has always been pleasurable but this last experience has changed my mind and if I will shop at your stores again. I was expecting a delivery from Samsung initially on Dec 30 which needed to be rescheduled d/t not all of the units being there (which is another story entirely). So with the Samsung delivery being delayed, the installer could not come out to hook up/haul away my old stove. I called to reschedule the installation for the next Saturday, Jan 6th. I was informed by your store employee that this is all set and that I would receive a call the day prior with the installation window. I did receive a call from Home Depot the day prior but they were calling to reschedule my appointment. I was confused. The customer service rep informed me that the installer wrote on some document that the reason he was not coming out to do my install was because of "inclement weather." Granted we did have a major snowstorm the day before but all roads were clear and salted. There was no "inclement weather" in the foreseeable forecast. I find this completely outrageous and absolutely unprofessional for a company to falsify information and present it as truth. I have been through hell and back with both Samsung and Home Depot regarding my delivery for the past month and a half and ended up cancelling my order because I feel like both companies just take your money and play games. In the end, I found out my appliances had been stolen. This was not communicated to me until AFTER I cancelled my order. Then they send a bill actually expecting me to pay for something I don't even have in my possession. So yes, you have a very disgruntled customer who wants a response to this email promptly because I feel like I was treated horribly by both companies. Thank you for your attention to this matter. If you need to contact me for any reason, please email me at [protected]@gmail.com.

Sincerely,
Crystal Grimes

I requested an estimate for installing a window in early December, Two oeople showed up promptly and looked at the window. they then told me they needed another expert to look at it because of a cap on the box window. the next man showed up, took measurements and told us they would be in touch with a quote. That was weeks ago. I called last week and inquired and was told someone would get back to me immediately. Yep I'm still waiting. I guess they don't need the business.

I ordered a black whirlpool refrigerator on Dec 27, 2017. I was told I would get a call the day before to let me know when they would deliver. The refrigerator was to be delivered on Dec 30, 2017. No one called or emailed me anything saying there was a problem, yet no refrigerator was delivered. I then called the 1 800 number. They told me that the order was taken out of the system and I was not charged on my credit card. That was not true. Someone took the order out and they had to reorder it again. WE HAVE TO KEEP INSULIN REFRIGERATED. I expect to be compensated for these mistakes, and this is not the way I expect to be treated by a company that I have done business with for years. I will let other people know how Home Depot dropped the ball as to informing people of their actions on online orders.

In october of 2017 I had my kitchen refaced. They did an amazing job and I am very happy with the refacing and counter top work. My complaint is that when they came out to the house, they backed into my driveway and hit my side awning. Pictures were taken and telephone conversations were exchanged. The installer also took pictures and told me he was going to submit them and someone will get in touch with me to repair. The damage was minimal but still should have be addressed. No one ever got in touch with me and I am positive that no one would have if I didn't address it.in fact when I called, they told me that it was the first time they were aware of it and they would look into it. I did not hear back from them and then I contacted the women who originally helped me in beginning design the reface and she was able to get in touch with them and they did call me back to make an appointment. A week before christmas, I received a call from home depot interiors (Cleveland) saying that someone was going to come out and fix the awning that friday and asked if I would be okay with just a repair. I told him that I would be fine with a repair if it looks good. As of today, no one has shown up. I understand the weather has been cold and the holidays were here, but a followup would have been nice. The awning is tilted and I fear that with the snow fall that we have had, it will pull the awning away from the house and possibly tear down the siding it is attached to and I will then not be happy with just a simple repair. I have been playing telephone tag with them since october. Grant it is not a huge issue, but it is an issue that should be addressed from the moment it happened. That is called good customer service. I am and have been a customer of home depot and I paid a good amount of money to have my kitchen refaced. I enjoy shopping at home depot and have bought other items there but I am no longer going to shop home depot especially if this is how they treat their customers. If I could return my kitchen refacing I would. It is the principal of the matter.

I Called to Make An Appt for My Maytag Dishwasher (5year plan-03/21/15) And was told by Home Depot (HD) that Service would come to do the Repair on 01/02/18 from 10am to 2pm. I Called Today At 1240pm to Check the status of the Appt. I Was now informed that because of the holiday, the service company shut down their system and my Appt wasn't received. I Made the Appt with HD, Not the service company and why didn't anyone inform me.HD would Not take responsibility. I should've Of been told that a problem occurred cause I took off a day of work but Couldn't Get a courtesy call. I Was then told that eventually some time today, I would've probably been called. Really ? HD wasted my day for Absolutely nothing. Again, the Purchase of the DW And the protection plan was purchased at Home Depot But I Can't get a call back. Future purchases will not be made there cause it Ridiculous that a Customer can't get service that he paid for. Terrible Service.

Good morning, my name is Shawn Wallis and my wife and I purchased a kitchen set from your Zephyrhills, Fl location. A delivery of a stainless steel fridge, oven, dishwasher and microwave occurred on Saturday. Before installation began, my wife asked the two young spanish men if they were certified installers. They both said yes and they proceeded with the installation. Towards the end of the projects, one of the men needed to turn off the water to the dishwasher. The shut off valve was located next to the sink, but he refused to use the valve and insisted his worker go to the side of our house and use the valve there. With no experience in what he was doing, he insisted on breaking the valve and it immediately shut the water off to the house. They went to my wife and told her it was broken and they couldn't do anything about it. When my wife turned her back on them to investigate, they both packed up their remaining things and drove away. They left the old refrigerator in the kitchen and left a huge mess.

We called the local home depot at [protected])and with no help by Kathy (Store Manager), we were left to hire our own plumber and it cost me $550. The plumber stated that the valve was broken with blunt force going the wrong way and it needed to be replaced.

We were left with a huge refrigerator in the middle of our kitchen, so my wife and I had to move it into the garage. The installers were supposed to move it in the garage as instructed with a dolly, but since my wife and I had to move it, we scratched the tiles on the floor.

We are asking Home Depot to pay for all damage and call us to rectify this. We were told to call the GE installers to start a claim, but they have been no help. We were told to call tuesday (tomorrow). We still have the plan to call them, but we have been treated terribly since. I will say that Kathy the store manager has helped a little, but she was hugely unsuccessful getting a plumber out.

Very disappointed ! we tried to do everything while my husband was at home do to the Christmas vacations. To fix our living room and remodel a little our home. We got this roll today and this is what we got and we had to use it because my husband will be leaving soon and we took the last 3 rolls we where told they will not be getting supplies until 2 wks. This one was the most damage. Not worth $67.xx. please reply at [protected]@outlook.com my name is margarita thank you.

After four years of punching in my pro rewards I'm starting to wonder when I would get a discount on anything? I'm a contractor and have spent many tens of thousands with you. Recently I've been asking your employees about this, and they told me that pro rewards applies to paint. So I bought my exterior paint today. Spent over $1100 and got $2.15. that is .01 percent discount. I will never punch in my number again, and the interior paint will be bought elsewhere in protest. I will keep buying materials from you, but I have a very bad taste in my mouth about your gimmick s. You need to illiminate your phone rewards

People:

I will never again buy anything from Home Depot. I ordered a custom garage door. I got a message to call back and pay extra charges, and that the door will not be scheduled for installation until I do. I called, was on hold for thirty minutes, was put on hold again, and the person picked up after another ten minutes and hung up. I am now on hold for 45 minutes and counting. A person answered and put me on hold again. This is service? My time is valuable too.

Forget Home Depot for anything!

Mike Matthews
220 Calle del Mar
Stinson Beach CA

I asked who his he and was told his name is Gordon in the door and hardware section. I was holding a combination lock set and dead bolt Kwikset "smartkey" re-key technology, priced at $65.92 !
I was going to buy it and he said why do you want that, we have another brand that is a better guarantee.
I was already to buy, because my house key is not going to work with the brand he was suggesting. I asked him if he could help me rekey the lock.

He said no, I don't do that, you can go into hardware and find someone else to help you. So I felt it is the day before Christmas everybody needs a job so I let it pass. I have had dealings with Gordon in the past and he is not what you might call user friendly, he likes to sit at the desk, knowing that I had to shop elsewhere.

My total sales in that store for this week exceeded three hundred. Someone needs to go in and see there reaction to Gordon.

Thank you, Jim

To whom this may concern. I live off grid and generators are part of my life. Recently I purchased a duromax 12000 eh dual fuel generator. its claim is that it will run at 50% load on propane for 20 hours on a gas grill tank. That statement is a complete lie. I bought this unit specifically for its run time on propane. I even contacted someone to make sure I wasn't over drawing the unit. they claim that 50 % of the load is around 20 amps. so if that's the case I set my charge at 15 amps and I keep getting around 4 to 5 hrs on a gas grill tank! I am so freakin mad I want to explode. It took me almost a year to save up enough money for this machine. someone needs to get the information correct on their run time. if I could sue someone I would. I'm holding all my colorful words for this situation to myself. this is blatent false advertising. The generator itself seems to be a great machine. I feel like I have been scammed.

December 20, 2017
I returned some fence n post that is not being used to Florin road Hone Depot. Return dept name Mecaila, Mecaila tell me that some money will go back to HD credit card and the rest is will be cash refund. I understand that HD has certain policy rules. I ask her nicely to provide that return policy to me and she give an attitude and say that if i dont understand then she will repeat slowly to me. I fine that because im Asian and she has to say that to me. CS like her need to be fired. I request for Manager because of the racists n the return policy rules. Manager Don tell me to call the corporate for the copy of return policy. That is just planed stupid.

Attn Customer service-
I am severely disappointed in your Home Depot Direct Delivery service. I purchased a new fridge on 12/4 with an expected arrival date at my home on 12/11. Reasonable. What has not been reasonable is that I have now been rescheduled twice. Once for 12/15 and again yesterday for 12/20. This is unsatisfactory. I went up the Flower Mound, TX location yesterday and was helped by Ron, Donna and Carol who were most helpful and apologetic they were even able to get me a loaner fridge that Was delivered yesterday. But the Delivery representatives don't offer empathy, or reason or concern that it is 9 days from Christmas, I have family coming in from out of town and I still don't have a new fridge that I paid more than $4000 for. I want an immediate resolve to my problem. I want my fridge here on Monday and not a day later or I may just return it and stop shopping there altogether. Please be advised, the store had no problems. They are great. But the delivery service is awful and I want an answer as to why my fridge has now taken 12 days to be delivered with no guarantee of when it will be delivered.

Thank you. Andria Steinbach

My delivery was scheduled for LAST week (12/9) but they never showed up nor called to say that they were not going to be coming. The delivery was scheduled for today(12/15) in the morning. They did not show. I called Home Depot and the lady on the line said "you should be happy I even picked up the phone". Im sorry lady but that is your job. I finally got connected with someone else who told me that the delivery will be done by 5pm. No one showed up. When I call Home Depot they put me on hold for over 10 minutes. This is ridiculous. Not only is my construction now backed up but I had to take time to call back and forth and get this sorted out. All while dealing with RUDE customer staff. I will not be ordering anything from these stores again. Seriously if you want your items to come in on time and you dont want to deal with rude people shop anywhere else. This place does not know how to run a business.

I recently purchased a product that not only provided photos of what I was allegedly purchasing but even included in the description the bench and storage, which led me to believe the whole bottom half of what was shown was included, NOT sold separately. When I called they argued with me that even though it was in this pictured and did not say sold separately it is. I was also told it showed up in the "frequently bought together" section when I checked out, which was NOT true. I decided to purchase this product from home depot because I felt they are a reputable company and instead the advertisement was not only misleading but dishonest. Now I have to start all over and can't get a refund for approximately two weeks!

I called about a problem i was having with my LG double oven. The person i talked to made me an appointment for December 14. Between the hours of 1-5. I received a confirming email from Home Depot on my email.
When i called the repair company(A&E) they said they did not have knowledge
of any appointment. I missed 2 1/2 hrs of work to come home for the appointment. The lady i talked to, a rep. for A&E when she heard i was angry, she conveniently found an appointment for tomorrow from 1-5.
I am not happy and very disappointed with the service. Is this what i can expect IF, i ever decide to purchase anything from you again? I paid your asking price and purchased an extended warranty! Is this what i can expect?

In October this year, 2017, I had a contractor tear down our existing deck and rebuild one using trex boards and vinyl rails and posts. I purchased all materials from Home Depot in Garner, NC. Ultimately, I over purchased and tried to make a return of all the unused materials.
When I arrived at the Home Depot, I had lost my receipt and thus the girl assisting me advised that I would have to settle for a store credit. No problem!
However, when she tried to process the refund to a store credit, it was declined by some sort of automated system. I was given a phone number to call to discuss the matter, but the person on the other end of the line was thoroughly unhelpful and argumentative. I asked for escalation, and was refused. I spoke to the store manager on duty and was told there was nothing that could be done.
The end result was that I had to haul over $800 worth of merchandise back out of the store and reload it into my truck. I was basically accused of theft because I lost a receipt.
I was perfectly ok to follow Home Depot's rules of returns and accept the store credit, knowing that I had lost my receipt.
As of today, I will shop anywhere BUT Home Depot for my needs!
Let this be a warning! Home Depot does not honor it's own policies!

I am just wondering if you know that the people US-Installation hires, try to undercut your sales to your customers by telling them that the grout you sold them leaves to much haze, and want to install their epoxy grout for $300 cash and have me return yours back to the store. I am 80 years old and I did not complain the last floor you guys did for me in which the guy cleaned up a little and than told us to finish it off the next day. If these installers are going to leave me with the job of cleaning the tile before I can have the furniture put back there will be hell to pay. I use you Home Depot because I expect more from an established company than the rag tag of hiring contractors, this company in Venice rarely gets a review about 1 star?. They are still laying the floor so I do not want this to interfere with it before it is complete, they tore out the molding and were going to replace it with what He wants to use after I return the 1/4 molding you delivered to my home that I am ok with and agreed to pay for that. But he said he do it for nothing if I use their grout Epoxy instead of yours. I did not appreciate that his presentation got my wife to agree and I waited until they left to explain to her the problems that could occur if we went with these out of town workers suggestions. That is it please keep me safe until they are finished grouting and cleaning the floor and put my furniture back.
John Toth
2786 71st Street Ct W
Bradenton, FL 34209

November 27, 2017 I visited the store in person, talked to sales person, asking advice which dish washer would be good to replace my old one, about delivery and installation.
Final decision I made at home and ordered dishwasher online, order #W809176798
- Whirlpool dishwasher
- Dishwasher inst Kit and adapter
- Dishwasher 110 v cord
- Dishwasher Install
- Haul away your old Appliance
The machine was delivered on December 11, 2017
To my surprise the team refused to install dishwasher, saying that the could not connect it to my house' water pipes. They explained to me, that I need to hire plumber to replace some parts to make them suitable to new installation kit. I ask them to do it, i said I would pay for that. They answered, that they do not have plumber license.
Please explain to me, why people who suppose to makes installation do not have plumber's license and created for me big problem to find plumber, to pay addition money - big headake for me, 76 old lady.