Hooters
Reviews and Complaints

One of the waitresses at the hooters in concord added me on facebook and tried to sell me a supplement that cured cancer when she knlwingly knew i was going through chemo with a deadly type of cancer. Her name is Rachael Casselman, add her on facebook, but dont let her know you have cancer or she will try and sell you "supplements" for it. Pretty disgusting and immoral

I am a freelance career mentor who helps to connect people with employers. I was informed by two of my clients that per Hooter's employment policy, black women are prohibited from wearing their natural hair and braids are not allowed. Hair must be chemically straightened. The info came from management at the 75th Avenue & Thomas location in Phoenix Arizona.

5/5/17 at 12:40 am, I placed an order online at Hooters.
When I arrived to Hooters and stood in line at the pick-up counter, I was told that the order was NOT received. The Manager, "Mike" offered no consideration and I was late returning to work which made me upset. Since I paid online, I requested a refund and was assured speedy completion. After waiting 45 minutes, this order was finally ready to go.

At the hooters at 2201 north lamar
Dallas, tx, 75202 where the girls change at there is no doors so there has been many times male employees have walked by and watched the girls change. Your managers pick and choose favorites. If someone is caught on thier phone they get put on something called the "late list" but if it's a girl that they're having relations or want to have relations with it's swept under the rug like no big deal. There's girls who don't show up for their shift and are 3 hours late but managers let them slide with no consequence because of the relations they are having. There has been multiple thefts to include hair straighteners, blow dryers, hair curlers, and even make up because they're not supplied with any type of lockers to lock up their belongings.

So before any of your employees start making any sexual harassment claims or police reports I highly recommend this get fixed as soon as possible before anyone contacts hro or osha

I need to write you about a new hooters girl who has just joined your team. Destiny Ruiz She has joined your Waco team or is applying to join it she is a drug addict and needs to be very seriously drug tested. She is on social media bragging about her new job and how’s she’s going to be high taking everyone’s money. I didn’t know hooters even let people who did drugs work for them. I need someone to very seriously look into this matter we visit the Waco hooters and other surrounding areas very often and I would hate not to visit because you have workers that are under the influence working for your company. The location is 3921 Interstate 35 S, Waco, TX 76706

went to the hooters at clearwater beach florida. we are a party of 6. we were seated and not acknowledges by a waitress for ten minutes. we waited as the workers had a discussion at the front door. when the waitress finally showed up she asked if we were helped yet...? . not one employee was smiling or made us feel welcome. We asked the manager if she could make it cooler in the resturant since we just came off the beach. she said it was and she s sorry but we could move us it may be cooler in another area. as they had both doors open so staff could pass easier..

My family and I wanted to have a late night dinner at Hooters and North Myrtle Beach on Thursday April 13th at 10 p.m. Upon arrival we were seated and a waitress by the name of Lindsay took our drink order. I stepped away from the table she then came by and took an appetizer order from a family member. Upon my return she came back and took my appetizer order which I ordered buffalo shrimp I also wanted to order my food which I ordered wings a chicken salad and a family member ordered wings and tater tots. About 10 minutes later we received the shrimp and tater tots but the wings and salad never came out. In the meantime we were looking for a waitress by the name of Lindsay because she had not returned to our table. I requested a waitress to get Lindsey for us so she could check on our food and I could order another drink. When Lindsay finally came over she advised that she had a table of 12 so she might be MIA. My thought process was she would take care of us while taking care of her other table or have another waitress check on us needless to say that did not happen. Nearest 30 minutes later we were still waiting on our wings and our salad. Other tables seated after us Came in and​ ordered and ate their food while we were still waiting. I finally asked another waitress to please cancel our order by this time we had waited over a half an hour for wings and a salad. She claims the manager was coming he took another five minutes to come over. He advised that he was going to give us our food for free but he did not he in return took 50% off. I was so upset I did not pay attention while I was there but after I got back to my hotel I realize after calculating that he only gave 50% off he did not take the wings and salad off of our bill. I am a guest relations manager and the way that we were treated tonight was very upsetting. I will hold Hooters to a higher standard then the way we were treated tonight. I truly feel that management at the North Myrtle Beach location needs customer service training because the way he handled the situation tonight was not appropriate. He was very nonchalant about the situation after wasting our valuable time waiting on wings and a salad. And another problem is instead of owning the issue he kept making excuses and there wasn't an excuse. I hope to hear from upper management regarding this issue thank you

I was at Hooters 28975 Daphne, Al36526 [protected]
My server:Rae date: 4/8/17 table 71/3
I order a Baja Shrimp Tacos, the young lady ask what type of sauce? I said nothing spices and told her I don't like spices food. She brought my food to the table and had a sauce on the side of it. I spreader the sauce on my tacos and low and behold it was very spices, too spices for me. When the waitress came to the table, it was funny to her that I couldn't eat it. She told me to scrape it off or she would do it for me. She then brought me a glass of water and a glass of ice being funny about the situation. I did not appreciate the way she treated me about my food and she didn't offer to replace it. My billed came to $28.49 . I was completely dissatisfied. I ask do they do military discount? She said yes, but she didn't give me a discount at all. When I got ready to leave she brought me a coupon for fried pickle which I don't eat and I refuse it. Then the manager came over which was James Riddell tried to offer a wing coupon, I was piss and completely dissatisfied of service and the way I was treated about my food. Something needs to be done about this type of treatment .

My family is in town this week for a funeral. They wanted to visit my local Hooters, which I rave about. Out first visit our waitress Tadgi was very standoffish. We noticed she was very friendly with the customers at the bar, we ate our lunch. Paid our bill and tired her 7$. Today we happen to have the same waitress. The entire time we were there she never asked if we needed Refills, if we needed anything else. Not even if our food was ok. Again, very friendly with customers at the bar. We mentioned it to the manager and nothing happened. We mentioned it to her, she caught an attitude, and refused to serve us for the rest of our visit. I'm appalled with this behavior with a company I enjoy bringing my family too. If she doesn't want to serve us, she should simply ask for someone else to do her job. Maybe they'll do it right !

Hi im susan carson im 25 and i weigh 105 i have been applying to the hooters in willowbrook, tx maybe 20 times now and they will not let me have interview or even talk me face to face i feel as if they have already chosen favorites before an interview even hapoend i have a valid i.d. and more than 5 years of experience bartending and tabc certified i deserve an interview atleast.
All hooters have have turned me down around the spring, tx area but i want a chance.

There needs to be something done about the general manager at the hooters northshore in slidell, la. I have never in my days encountered such a lack of respect for employees or the establishment itself. Atleast three times a week during the beginning of shift meeting he not only yells and screams at the girls, but uses completely unnecessary profanity. It creates an awful work environment and destroys the upbeat atmosphere the girls are supposed to bring to the restaurant. He is extremely condescending, contemptuous, and has one of the most poorly managed tempers. He is constantly threatening after any mistake made to "fire your #". If any girl attempts to move on from this restaurant and continue their journey he discourages them and will go so far as to sabotage their chances at a new restaurant. And not only does he mistreat the staff, he abuses his authority as gm. He steals alcohol after/during every single shift he works. To be exact, shots of jaegermeister and two bottles of heineken beer. How this is acceptable is beyond me. He even allowed his wife, another hooters employee, to work and declare tips earned under another employees name. I'm pretty sure that's illegal. It seems that he is running what used to be a great restaurant into the ground. It needs to stop being ignored and actually taken care of.

Last week on 3/17/17..my coworkers and I went to the hooters on 2nd ave In Nashville, tn. It was around 11am, not busy. We were seated within couple minutes. However our server Courtney took 15 min to get us our drinks n order. Then we waited 45 to an hour for our food. She said they going to be bring everything out at one time. This was the only time she checked on us. She was cleaning a table behind us and we asked for manager cause we have waited for a long time for our food. She never got with the manager and our lunch break was up. We left hungry and no food with a bad service throughout the whole time.. This is not how a restaurant should be run at all. Rachel
[protected]@gmail.com

Hooters of countryside LA grange, IL
Date of service 3/18/17 @11:16 pm
Server name on receipt Ana
General manager: Scott
My name: Elizabeth Silva
Email: [protected]@gmail.com
Phone number: [protected]

My name is Elizabeth, I have been to this location quite a few times. Have been disappointed in the service, dirty oysters and undercooked food a few times but I have never been disappointed like this before. I placed a pick up order a few minutes before 11 pm tonight. My husband Sandro Campos picked up the order. First he waited for someone to come over to help him for quite a few minutes. Then the lady at the registered confirmed that it was the 50 wing order. When my husband gets home we opened the boxes and we received the complete wrong order. They gave us only 9 wings no sauce. 20 buffalo shrimp hot. 2 orders of fries and 3 orders of ranch. I called calm and fold the lady I had received the wrong order. She immediately transferred me to the manager. He got on the phone and seemed to be rushing. He couldn't pull up my name that I gave Liz. Which I spelled out the the person who took the order. He asked how much were we charged for which was $43.73. He said he couldn't find and order with the 50 wings or my name. He said I was charged for the things they handed to us. I told him That's not what I ordered over the phone and the lady repeated my order back to me which was supposed to be 50 original wings half TMI and half 911, 20 buffalo shrimp 911 and order of fries with cheese and two orders of ranch. I told the manager that I didn't mind paying the total for the 50 wings, since that's what I had order. I told him that we received an entire WRONG order. Basically I didn't receive an apology from him or didn't offer a refund or credit nothing! So basically my family and I were screwed out of our dinner. When I asked for his name he said Scott and made sure I knew he was GENERAL MANAGER so that I wouldn't complain anymore. Seriously if you have a general manager that can't apologize for a mistake his employees made what does that Say about your business? Your general manager needs to go back for training in customer service.I work in the medical field see hundreds of people in a week as well. When someone messes up, guess what we apologize making our patients feel right even if its not our fault. So now we paid for food that went to the trash because my kids didn't even like the wings or the shrimp the only thing they touched were the fries. Never again are we or any of my family members going back there again.

I order to go at the hooters in Pearland and the food they gave me was cold. The hostess was rude .They told me it would take 10 to 15minutes i Showed up in 12minutes and waited 10 minutes for my food.all the waiting just to get cold food. Horrible place never eating there again food was cold and tasted like crap. Way to salty no flavor / sauce on my wings.

Worst experience ever!
First time visiting the location. Arrived at about 12:45 pm on a sunday afternoon. We were seating immediately, greated within 5 mins and had our pop and water within 5 mins of placing drink order. At this point all was great.
At the time of us placing our drink order we also placed an order for an appetizer which was loaded tots. That took 35 mins to make it to our table. 30 mins after the appetizer came we still hadn't received our food as we watched others who had been seated after us receive their food. We had to flag down the server who mind you had not come back to our table for a drink refill or to clear our plates from our appetizer. She said she'd go check into our food within 2 mins she was bringing out our food. I tried my fries which were ice cold so when she returned with the ketchup because the bottle was empty I asked her make sure to remove the fries from my bill as thry were cold. She said she'd talk to her manager about it. I picked up my chicken sandwich to take my first bite and there was a 2 inch black hair laying on my white plate under my sandwich bun. I waited about 5 minutes for my waitress to come back to check on our table but she never did or even if I saw her on the floor i'd flag her down but never saw her. Thankfully my friend ordered a wrap and she shared her other half with me so I could have something to eat after waiting now for over an hour just to eat. 10 mins later she walked over to give me our check and said my manager took the fries off and I went on to explain "well now plz go back and tell him to take the sandwich off as this hair was under my sandwich, and I would of told you this immediately if you would of come back to our table to check to see if everything was ok." the manager came over and spoke to us as if he really could of cared less but "assured" me he'd talk to his kitchen staff. He came back a few mins later to take the plate and give me my bill with the new total. Even after explaining to him about the time we spent waiting and the dissatisfaction of the service all the way around he still charged me for my $6 appetizer rather then comping the whole bill. I've placed a call to corporate about my experience at this location. I would never recommend anyone to go to this location ever!

Worst dining experience ever! The server made her suggestions and then came back to inform us smoked wings were not ready to serve. No beer could be served unless there was food in front of you, so she suggested appetizers. One for each person ordering beer. So we ordered 2 appetizers, only to get them after 3 of the 6 of us got our food! Not acceptable. Food was cold and when we finally got the wings, they weren't worth the wait. Waited another 15 min for our check. We spent over 125$ and we will NEVER go back. There was also a man at the bar drinking a beer and no food anywhere?

8 of us went to the newport hooters for food and drinks, omg the manger comment was ah ### what am i to do with this bunch, we did not like to be referred to as a bunch...We told her never mind we will go somewhere that we are treated as guest's and not a bunch ...Our bill at the place nearby was over $150+ this manager... She should be fired she's not helping your business grow... From what a couple of girls said to us she gets off on firing people ! ...Wow this one needs to go !

On febuary 1, 2017 I went to the 2916 e. Flecther ave hooters.. I was treat with not respect and or any reguards to proper customer service. My order was placed incorrectly. I was charged $3.16 twice for dressings for a order of 40 wings. 3 fountain beverages and 2 alcoholic drinks. My total came to $79.81. I feel like I was overly charged,, the drinks werent made to order and the menu failed to state that ranch/blue cheese didnt come with the wings and that I would be charged.79 cents per dressing. Totaling $6.38 being that I aske for 4 of each dresswing. When I asked for my order to be revised and for the dressing to be taking off the bill the manager was very disrespectful inconsiderate and rude! I, upon talking to management I was rudely treated nd give a very unpleasant service... The manger didnt attempt to resolve the matter in fact in may suggested that I took my business elsewhere

I was in Hooters by the airport last night for wings with my friends. Our server was great. The wings were horrible. They smell/tasted off. The girl manager was talking to customers and came and asked us how everything was. She noticed we hadn't eaten the wings and we didn't want to complain and we paid the bill already. She brought us a coupon for 50 free wings as we ordered 100 and beers. She said we can do better and expects to see us next time all with a smile. So we're coming back tonight or tomorrow. Great employees there! Wings I hope to be better now. The server was good and the manager last night was amazing. Thank you Hooters

I went to the hooters on 7th Street in Washington DC. It was my first time ever going to hooters. The food was great more tgen i can say for the service. When i got seated the server yelled across the bar and asked what i wanted. Servers passed by my table time after time and not one of them asked was i ok. I had to stop one server to ask if i could have a refill. Wanted to pay my check had to go up to the bar because a server never came back.the moment I left i called corporate to let them know about my experience and there response was that someone will get back with you. Two weeks went by and still have not heard anything so i called back. The young lady said that they tried to call you and i said I'm sorry i never gave them my number only my email. She said that someone will get back with you but still nothing. If this is how you treat your first time guest i will never be back.