Hooters
Reviews and Complaints

AWFUL SERVICE in Harlingen, Tx. this evening 6-5-18 @ 6-8 p.m... as 4 Combat veterans we appreciated the discount... but our Service was ridiculously awful... took at least 35 min after ordering to get service and that's cause there was minimal patrons there. The guy next to us ordered 1 beer and as the bar keep walked around she (Kassandra) never tended or acknowledged him for 45 min. after his initial beer and that's cause there was only approximately 12 other patrons around the bar...I personally approached the "Manager" Brianna to help out and to take my food and beer order... to no avail...WOW...! To be able to touch an audible ear in upper upper management would be great to get some justice more so SERVICE...in this established...WHAT A SHAME HOOTERS... WHAT A SHAME...!

I went to the Ontario, Ca store recently with my wife and kids and the service was horrible! My waitress was super rude to begin with and after her break she wreaked like marijuana. I haven't been to hooters in a while but I thought it was supposed to be a family environment. Obviously that has changed as you can find hooters employees smoking weed in the parking lot and getting drunk at the workplace. Wish I didn't bring my family here, the hooters girls and staff set a horrible example for my daughter. Do not take your family here

Please invistigate your staff having an affair with my husband. She met my husband when we went to hooters together with my 1 year old son. I went to hooters beacuse i know its a family friendly restaurant. But its came to far now. Her name is wanida saelim from hooters sukhumvit 15 (bangkok, thailand) and ive heard she is joining the las vegas pageant as well. Plus she threatened me to destroy my family. I know you brief your staff with a right manners. I had more evidences for this gross acts. Please see attached pictures below. Here's my email [protected]@gmail.com

On Sunday April 29th around 4pm me and my buddies 9 of us were celebrating a birthday. Our waitress Gaby had an attitude the entire time. Rolled her eyes at one point. Slammed her paper by the computer after taking our order. Orders were taken incorrectly. I could not believe the service we were having. Me and my buddies did tip her 20% and we did not get a thank you. After waiting 20 minutes to get sang happy birthday we couldn't believe the service.

Went to hooters springdale, ohio
Plaed order online and went to pick up order. The total for order was 21.49 I gave her a 100.00 bill and my change was to be 78.51. The server zoe brung my change to me and only ave me 78.00 when I asked about the.51 she stated she didn't have it, but then offered to give me another dollar. I refused because her intent was not to give me my change but keep it. I do-not tip on carry out but her not giving me proper change was a theft from the beginning. I tried to peak to manager they were busy and said they could not talk. There is no way a server should not give back proper change and a customer should not have to ask for all of their change. The number to this location is [protected]. My ticket number is 149, and the person who stole the change name is zoe. This was so wrong.

Hello. My name is Joanne Walter. My husband and I arrived at the restaurant at 8:10 pm on Fri, 4/20. Our waitress (Sara) greeted us, took our drink order, brought them to us and took our food order. 15-20 minutes later, took my 2nd drink order said she would check on our food. Our food never arrived after 40 minutes. Spoke to the manager and she said she would check on it. NEVER came back to talk to us. I called her back 20 minutes later and she said she had other 8 complaints she was dealing with and would check on our order.
Needless to say we paid for our drinks and left at 9:40 with no dinner.
My daughter used to work at Hooters in Addison and Lubbock. She tried working in Mc Kinney but could not understand management 's attitude. So she quit.
The manager and kitchen staff need training. I felt bad for our waitress and you could tell she was near tears.
We saw people come be seated, eat and leave and a few leave after waiting so long!
Poor service, poor management.

My wife and I decided to dine at hooters on 4/13/2018. It was both of our first time dining in any Hooters facility, The atmosphere was welcoming. There was local hockey playoff game on the screens which made it very exciting. We were seated and asked if we wanted to order drinks. We ordered lemonade for both of us. It was a while before we received our drinks and were able to order food. After we ordered our food another couple behind us ordered food. Their food came out well before ours. Well into their meal our waitress passed us and asked why our food had not arrived. Of course it was served within the next few minutes but it was no longer hot. Chicken was well undercooked and it was just not enjoyable. I know the price was going to be more than going to Churches or Popeyes but 53.00!

Just wanted to be heard and I hope I have a chance to visit again.

I just want to start by saying I love hooters but what I loved most is gone the regular mild wings butter I loved them so much you did not need to change it. Please please please bring back the normal mild wings I can't even imagine why you would change it they were perfect the way they were I would crave those wings and stop on my way home and now I'm so disappointed that you would think it needed to be changed please bring them back please please please and thank you for your time.

I was at the hooters of Manassas, Virginia and an off the clock bartender was being extremely rude and yelling at one of the new hooters girls. When I asked if she was a manager or something the girl said no that she's just a bartender and then bartender yelled that if we were going to talk about her then we should do it to her face. This is extremely rude and ghetto, to first yell at a new girl and then to yell at a customer? Unacceptable

I went to the Hooters in Clearwater and it was a horrible experience. We had a party of 9 and were told it would be a 30 minute wait. After 60 minutes, we noticed that there were several available tables. Joe is the manager and we asked why we could not sit at the available tables. He stated that a party of 20 called AFTER we arrived and he is saving that table for them. When we mentioned that we have been waiting longer than the party that has called and has stil not arrived, he stated that "if you sit there, you will not be served." Horrible customer service. We saw him talking negatively about us to his friend, the hostess (Alana). Neither should be employed by this chain.

I work at the hooters in McKinney Texas, I've been here for 2 Pacheco's and each check has been wrong. My gm on the first checked didnt change my pay so I was shorted $2.75 for 18 hours and I keep asking him about sending my check request in and he still hasent and then the paycheck for today march 30th is short quite a bit. He did not show me how to clock in properly and once I learned how to do it i asked him th change my clock in job so I can get my full pay and he told me he already did and when i got my check it was short around $200. The first time my electricity was turned off because i didn't have the money due to the short pay, and now my rent is due April 1st and ill be late on it because he's saying i can't get it till Tuesday the 3rd and i get late fees that I can't pay. I really need to get into contact with someone please.

Yesterday, march 11, 2018, visiting Hooters in Bogota (Zona T), the experience could not have been more disappointing.
1. Products: Chicken wings are roasted. not the typical wings Hooters is known for. Not crispy awful flavor; Chile is a been soup with lots of onions. No resemblance to any known Chile around. Lemon pie with the smallest ice cream ball. Steam shrimps - not a good taste and tomato sauce versus cocktail sauce. Terrible. It seems as if the food has no resemblance to the Hotters one knows of. It seems as if this franchise operates with a different formula than the typical Hotters franchise.
2. Service: It is a con. They walk you through biting you to order additional plates and delivering what you did not expect. for instance: I had sufficient coke to finish my meal. the waitress suggest to bring me just a little more. I hand over my glass and she says that she would bring another glass. I was expecting a small refill with no cost. She brings a glass and charges me as a new order. She suggests a lemon pie that comes with ice cream. we say yes and there is a separate charge for the ice cream without disclosing when suggesting that it would be an additional charge. It is a loaded maneuver to bulge the check.

Guillermo Ortiz
[protected]@vistacol.com
Bogota, Colombia

I went to Hooters in Orland park illinois for my birthday tonight and the bleu cheese tasted sour, my 50 boneless wings were dry and cold, the crab legs were cold, the 30 shrimp was cold, the 30 drummies were dry and cold. It was like our whole order was sitting for hours. When asked to speak to a manager she told us the bleu cheese is made daily..there is no way this was fresh dressing. Now I'm sitting at home with everyone else that ate the dressing and food sick. It was an awful experience for my birthday.

I have made numerous complaints about the cooks at Hooter's Sagging their pants way below the waist line. I took three pictures of this I showed one to Debbie, the newest manager. I took one again tonight 3/9/2018 at around 10:30PM, I saw a security guard staring me down and then he went into the back of the kitchen to tell the cook, who also started staring me down. I paid my bill and I left, I was approached by this security guard and he told me to stop, that I could not leave. I told him that I would not go back in the restaurant that I am off the premise. Mo (Monica) the manager on duty that night approached me and said that I was not allowed back in Hooter's, she stated allegations that girls have said I make them uncomfortable and that I was accused of taking pictures of them, Which is completely false. Most of the girls greet me by name when I walk inside and they say bye Ian when I leave. This harassment is ridiculous and I hope that it will be handled. The security guard was detaining me against my will and I had done nothing wrong. He asked for my I.D., I said are you a police officer, he said no. So I told him he can't see my I.D., he then threatened to call the police if I tried to leave. I asked Mo, ‘Can I please leave, I have not started any trouble and I never have.' She said I could leave. The security guard then started taking pictures of my license plate. I hope this will be resolved, my next step is filing a lawsuit against Hooter's. I'm a loyal good customer and I don't deserve this treatment.

I went to the Hooters in San Antonio Tx (Hooters on 281) this weekend hoping to have some good drinks, service, and food and got it all, but as bad..
It started when we got there, the Spurs game was going on, we were on a side booth, where there was a tv in front and one behind me, the waitress asked for our drink orders and myself and my sister in law ordered from the bar, mixed drinks and i asked for the tv to be changed. about 15 minutes pass, the tv is still on some other channel and our drinks have barely been brought to the table, water down. mine was on the rocks, and you taste just the mixtures they put in the drink, no alcohol. (which i tried the new hoot drink" because it sounded really good) was NOT satisfying, i wasnted to complain then and there about the drink but figured it was going to take me another 15-20 minutes to get a drink so i just finished it..
then when the food came out (about 45 minutes AFTER we were there) i noticed everything was dry... i have worked in a restaurant before.. and know what the food looks like once its been sitting under the heat for a while. and that's how mine, my sister in law and my brothers meals came out. my sister in law ordered a burger with just cheese, the waitress came with a fully loaded burger, we EACH wanted stuff with out food, and besides her asking, she dropped the food and very quickly left the table, so we waited AGAIN to get the burger to just cheese, to get ranch for my brothers spicy chicken sandwich, and for me to get a cup of water.
i live 90 miles from San Antonio, and i was very dissatisfied with the experience i had at this Hooters, for it being my first choice of restaurant...im not so rue it will be my first choice in the future anymore, because of the expierence i had this day. (which was this past Saturday, March 3, 2018)

The Hooters on Two Notch Rd in Columbia SC has sewage leaking into the dining room and what looks like molding rotten wood. It has been this way for at least 2 weeks. I have noticed some workers but it is still the same. There is a smell but my biggest concern is that it has standing dirty water and what looks like mold in the main dining area. This spoils what is usually a great place.

Me and my family went there to have lunch. Sunday 2/18/18 the food was good and had a nice time. Until I checked my credit card accout and the waitress gave her self a 100 dollar tip. And that was after we left a 25 dollar tip in cash. Will never go back. Still trying to get my money back! They told me they would give me 50% off my next visit that will never happen not stealing any more of my money.

Hello my name is Davion silas i live in Joliet and i went to the hooters near my house which is on mall loop drive and the manger was very rude and unprofessional when i tried to use my birthday coupon. I was unaware that i had to sit but i did which was fine but he was so rude that i left and did get a chance to use it because i did not want to go back to that store. His name is tim and told me i don't need his last name they will know who he is.

Here is the review I had on my Yelp:

Went there with family from New Zealand and prior to this had great experiences so I could not wait to take them here. There was about 3 groups of people looking irate waiting to get their names on the list. There were plenty of Hooter Staff who were purposefully avoiding eye contact from potential guest waiting at the door. Finally a (Hootie) was flagged and we are on a list. Waited a bit and finally got a table...then our waitress shows up at our table and she literally looked like we were inconveniencing her by being there. Then she asks us what we'd like to drink followed by a long sigh. I felt like I was on an episode of Punk'd! Anyways food took forever the wings were mediocre and the service continued to stink. I also spotted a gentleman who I am assuming was management wearing a grey shirt talking to a customer that I am assuming had a complaint and after talking to him and walking away caught him rolling his eyes! Completely makes sense now. Lol. Last time ever going to this bootleg Hooters! Also to add our table was filthy and spotted a few people cleaning there tables with menus after being seated. The wings were over done and cold by the time it got to us which took an hour. We ordered appetizers that came out at the same time as the wings which is unheard of. There are much more reviews like mine on Yelp. You may want to look into this. I can't tell you how muchack of customer service there was!

the hooters on Winchester rd in Memphis, TN is horrible . This is a brand new location you would expect it to be amazing but it is the complete opposite. Me and my bf arrived we entered at stood at the podium no one was there to greet us and the waitresses were just passing us and looking at us form the car No one wanted to seat us we stood there for 15min before deciding to leave. Horrible customer service you guys will not make it to 2019 with the staff you have hired now