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HP Complaints 765

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HP repair issues

Had to send in laptop twice under warranty for problem and came bad twice with the same problem. HP refuses to fix problem saying it is now not under warranty. Wants to charge to do the repairs that were not done under warranty

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SF67guy
US
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Jan 20, 2010 6:27 pm EST

I'd go to the Apple store and get a MacBook Pro.

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HP windows 7

00359-OEM-[protected] Win 7...

Microsoft site says have to come to you to complain...

Hate the fact that all previously used software is GARBAGE now, as I have a ton of stuff I use, and can not fathom the fact that this is so exclusive.

I am returning this to QVC if no remedy is coming (and tried the compatability settings with no use), and will post all over the web for people NOT to buy anything with Win 7 in it, at least until these issues are addressed.

Keith

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HP warranty

This is christopher i have been with conn's going on three years now with there products i got a loptop back in july-09 in this past november i saw a piece came aloose on my laptop i took it up to conns at the beginning of december it took the all of december to let me know they were not going to repair it. they say they left me a message never got a message on my cell. i've called help desk, customer service, service manager, alan shephard whom is never in office. i'm am fed up at this point i was advised to come here. they want me to pay 269.00 for a laptop that only cost about 550.00 conn's want give me the real price of it claim they don't know anymore. but that's almost half of what the laptop cost i also never got a warranty paper from conn's when i first purchased this merchandise. i just asked if i wanted one. by the way this laptop was a floor model. i also explained that to them thinking they would say ok and fix it they said no. i not only sent it in for that issue but my dvd drive made a rumbling noise i sent it in for that issue as well i was told by a greg service manager that because it was damaged they won't fix anything else until i pay the fee. that's not even stated on the warranty. i'm really tired and hope you guys will help me. as i was advised conn's just went through a lawsuit with warranty issues. And at this time im ready to go to court as seeing that is the only thing they understand. you can try this number [protected] suppose to be an alan shephard

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HP piece of junk

In all the years I've ever dealt with technical customer service, I would have to say that HP is the worst! I bought an OfficeJet J6480 from the HP website. I immediately had problems with it from day one. The off button doesnt work (you have to unplug it!), the top loader doesn't load, so I cannot fax anything, and when I print, there are black streaks on the page. The customer service bozos continually passed me off to other reps who repeatedly asked me for the same information. They refused to give a refund and only when I agreed to an exchange did I find out that they were going to send me a REFURBISHED printer instead! I paid full price for a brand new printer, I dont expect to get some used piece of junk to replace it. I had it with HP. I cancelled the exchange and I demanded a refund. Do not buy the HP officejet j6480. It's a piece of junk. Don't trust the HP customer service. Even though I purchased this item DIRECTLY from the company online, (not at a store), they still had trouble finding and verifying my order and seemed incompetent when it came to providing quality customer service. Email me if you care to hear more...

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HP hp plasma lawsuit

I purchased a HP PL4260N a few years ago from Best Buy. On Dec 31 2009 the screen lost its picture after the known dreaded POP. Sound was still there, picture was not. After extensive research on the internet it is apparent that this is a manufactured defect. I called tech support and got nowhere since the product is out of warranty; the cost for repair is $600+ and does not even guarantee the repair. The representative gave me their word that there have not been any “Free Fixes” for this TV since they were extremely experienced and have been working there for 5 years. Then they proceeded to tell me that I have been misinformed of all the issues regarding this TV, that everything that I have been reading on the internet was wrong. They backtracked and said well, there was a fix going on 2 years ago, but said that they did not notify the customers of the free fix. Conversation ended with them telling me to EMAIL HP as they could not provide any other solution than to pay the $600+ to POSSIBLY fix it.

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Update by Jfabro
Jan 01, 2010 2:58 pm EST

Just as an update, I could not find a place to edit my previous complaint --

"Thank you for contacting HP. Please do not reply to this automatically generated confirmation e-mail.

E-mail support for HP TVs has been discontinued. For 24x7 assistance for your HP TV, please call, 1-800-HP-Invent [protected]).

Once again, thank you for contacting HP."

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djmut
Lewis Center, US
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Aug 03, 2009 10:33 pm EDT

On 08-01-09 my HP PL4260N 42" plasma TV made a POP noise. The picture is now gone and the sound still works. I verified this on multiple inputs to the TV. First I thought I would just let it cool down and maybe it would work the next day. I looked online and saw that many people had the same problem and it was probably related to a Y Sustain board problem. Some of them had there Tv fixed for free by HP even though it was out of warranty.

I contacted HP on 08-02-09. They had me turn off the power disconnect all cables and hold the power button down. Then they told me that the problem was the Y Sustain board (a common problem that can be found from an internet search). They said I had two choices 1) Pay them $629 for 3 attempts to fix the TV with no guarantee or 2) contact an authorized dealer to buy a Y Sustain board and pay them to install it. They could not verify that it actually was the Y sustain board until someone looks at it though. I asked about other users who had similar problems and had it fixed for free. The representative told me that problem was related to a manufacturer's defect and that my unit did not have the same defect, even though it is the same problem. This sounded a little strange since it was the same problem and they haven't had a chance to examine my system so how do they know if the problem has the same cause or not.

I went to the HP executive contact site and wrote a complaint about the TV breaking after only 2 and 1/2 years. And explained that I was disappointed in their product and would like to know if they were willing to repair my TV.

The next day [protected]) I recieved a form response from the exec contact site and I called the number in the email to see if I could get a quick response to my complaint. I was transferred to a case manager. I asked if I could get a replacement Y Sustain board sent to me and I would be happy to install it myself. They said that their repair was the only solution that they could offer and she told me that they could offer the repair for 50% off. I asked if they would be willing to buy the broken TV back for a percentage of the original cost. They again said no. I asked about other people with the same problem and how they got their TVs with the same problem fixed. She told me that they were fixing the problem for free until January 09. I explained that my TV was working and I was happy then, but they said that HP stance is that the only offer they can offer is the repair cost of $315 for 3 tries with no refund. I also told her that I would be concerned about the TV breaking again in another 2 years and she said that she could only offer the repair with no refund. She also said that they could nto offer to sell me the replacement part.

I am upset because the TV specs state that it has 60, 000 hour display life. It only lasted 2 and 1/2 years. It is also a problem that HP admitted that they new about and were fixed up to a point for free. But, probably they found out that a lot of TVs had this problem and they are unwilling to fix it now. When the manufacturer knows of a problem of this sort they should have recalled the product.

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imfamouss1
Manchester, US
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May 09, 2010 6:11 pm EDT
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one day while i was watching tv i heard a pop noise come from the tv.i called hp and they told me tp unplug my tv and wait 30 sec before plugging it back in.the tv still works but its not as bright, when you turn it on the screen is all black and slowly goes blue.they told me that i needed a tech but i told them that i could not afford a tech so my tv has been sitting for three years now.as im getting ready to move i was thinking about trying to get the tv fixed and when i went online and found all these complaints about simliar stuff that happend with the same tv.

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hp-sux
Who Cares, US
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Aug 27, 2009 9:53 pm EDT

Same deal. No picture, just sound. How can they agree they have a problem up until Jan? I also understand this tv had another recall because of the bright "sparkles" that appeared on high def. Mine had that and I missed the recall period for that too. So I was stuck with a poor image tv... then I find out I missed this recall too? I should have shorted the boards out inside of it with copper wires earlier.

I'm so sick of HP. At work at home everywhere. The company is so busy spying on people they don't bother to make (resale) good products anymore. I'd join your suit in a heartbeat.

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miss_scorpia
US
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Aug 05, 2009 3:56 pm EDT
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My 1.5 year old tv also went out yesterday morning- after a couple of pops and sparks. I emailed them as well. I also purchased an extended warranty with Brandsmart (the store I purchased the tv at) so hopefully this will get resolved with out hitting my pockets!

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HP extremely poor service

I recently purchased a HP 110c Netbook. Within one month of purchase the display panel broke down..and I got a bright greenband on the entire right hand side of the screen. I called Hp Support...they did promptly pick the Netbook for repair since it is under warranty.

However, it has been over 21 days and all I get to hear from them is that they have ordered the parts and are waiting for the same to arrive. They happily hide behind their disclaimer that it will take 7 to 10 busines days to fix a problem ONLY if they have the parts in the inventory...quite conveniently they do not have it inthe inventory and they keep hiding behind this.

In all, PATHETIC service indeed !...I am still waiting on it...I have lost all h iopes that it would even be repaired.

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HP no picture. have sound

I have a HP PL4260N Plasma TV. Out of the blue, TV has no Picture yesterday, but has sound 12/19/2009. I called HP. They said ok unplug everything. Now press power button, count to 20, plug only the power cord back on, see anything, I said "NO". It didn't work. Then they said ok next we can fix your TV, but you have to pay $600 & if after we fix it, if it doesn't work, we still keep half of the charge. WOW! This was shocking to me when they said that. Well it seems like they are saying we want your money no matter what. We do not care. I want to put in a COMPLAINT about this & want to be part of the lawsuit. My TV is only 2 years old. This Company has sold others & myself a FAULTY PRODUCT. As big as they are, they should be more courteous towards their good customers especial when we all bought this TV for over $1200.00. This is a big chunk of change for all of us. I want to speak out for others about this. This is not a proper way to do ethical business. This is why their loyal customers will not ever buy their products again & even spread words to others not to as well due to their lack of customer service to all their consumers. I will not pay them this amount of money if I knew this is the kind of treatment we all have received. BOGUS TREATMENT that is! If anyone has any ideas about fixing this TV which now is only sitting in my living room staring at me & it's about Christmas time, my family will be here, & no TV because I have no other funds available to pay to fix this not knowing HP products are faulty at 2 years especially a PLASMA TV. I am very upset about this!

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tomdid
ft worth, US
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Jul 21, 2015 3:35 pm EDT

I have one of these, and yesterday 7/20/2015 the screen went (almost) blank. They actually fixed this back in 2011, this was a known problem and they had a web page saying that they would fix this issue for free, even if your TV was out of warranty for up to 1 yr. I got mine fixed, and it lasted for 4 more years and now it's kaput again. I think this TV was the absolute worst product that HP ever offered. It's designed by LG with the HP label. Needless to say, HP hasn't been in the TV business since this fiasco. I notice that lots of parts for this set is being sold on ebay, I think a lot of people are trying to recoup some money by selling parts after their TVs have gone bad.

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claudiavega21
herndon, US
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May 05, 2013 3:06 pm EDT

SAME ### HAPPENED TO ME! Omg is so unfair this company is making billions selling bs...2 yrs before I got this tv I bought a collectors hp laptop which the following year after the tv went out the laptop did the same thing. Like you guys I have a huge hp tv on my living room floor just staring at me it gets me so heated every time I look at it :/ I don't even bother calling customer serv. From reading all these complaints of 100s of people getting the You gotta pay $600 R YOU SERIOUS WHT ARE THESE PEOPLE SMOKING! SO FRUSTRATING! NEVER EVER GETTING HP PRODUCTS EVER AGAIN! OH AND TRSUT ME IM SPREADING THIS RIP OFF AROUND.

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jwhughes
Acworth, US
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Feb 11, 2010 9:40 pm EST

I have the same problem with my HP Pl4260n plasma. 30 minutes before the Superbowl this year it just went black. I could hear the sound just fine but with no picture. HP gave me the same song and dance..."try a power drain...that didn't work? OK, we can fix it but it will cost $629.00." You could almost hear the "tech" read the words verbatim from a cue card. My wife and I both are pissed to think we will have to shell out half the cost of the television to "possibly" fix it. Even if I buy the refurbished card from an outside source it will still cost me about $250.00 and there is no guarantee that this is the only trouble it is having.

I guess for now it is back to our 32" tube television sitting in front of my new 42" plasma DOORSTOP!

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tpsully
US
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Jan 17, 2010 8:45 pm EST

I had the same problem with my HP Pl4260n plasma. I was so mad, I got HP to send me the Y sus and Zsus boards for free after much ### and several letters to the CEO of HP. I removed the back of the TV and installed them. It was very easy. The problem was that didn't fix the TV at the time. I had purchased a new TV but was always pissed off that I still had a 42" door stop. I was on after xmas and I thought I would fool around with the TV once again. I was pushing plugs, ribbon wires and resistors on the back of the TV with the back off and the TV plugged in( not recommended). I pushed one of the ribbon wires and the screen flashed, then it went blank again. I then pushed the ribbon wire again a little harder. The TV lit up like new. I shut the TV off, turned it back on and the main menu came on. I almost had a heart attack. try to get the replacement parts and put them in. I am not a TV repairman, but I have some electrical skills. If you don't, get somebody that does to fix it.

hope this helps good luck.

T.S

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HP no customer service

I bought My labtop in September 27th 2007. On around January 12th 2008 my computer broke and I had to send it in to Hewitt Packard for repair. I found out that my Mother Board was broken and needed to be replaced. I had to wait around a month to get it back. I filed a complaint because they kept delaying the return date and I got a case manager someone who is supposed to be able to help you they told me he would call me back in 48 hours he took over one week to call me back and he didnt even call me back I had to get into contact with him. When I got into contact with him he said theres nothing I can do to help you pretty much you just have to wait. I finally get my labtop back on Febuary 17th but when I get it back it lasts a few days and breaks again I send it in again because the mother board broke again. They recieved it March 5th and I had to keep complaining to my case manager I want my labtop fixed I am a studnet in college I cannot not have my labtop for weeks and weeks. He did nothing to help me again the date of return kept being delayed and I did not recieve my labtop until April 3rd 2008. During the second time it was in for repair my case manager pretty much ignored my phone calls until I called the corporate office and told them to have him call me back and that was the only time I would get a call back probably in the almost 3 months it was in for repair the case manager called me 3 times while I called at least 20 times. So pretty much I got no customer service. Hewitt Packard is not a company I will ever do business with again.

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HP amd turion motherboard failure

I purchased Compaq Amd turion laptop from one of hp dealer in jamnagar.But after two year of working laptop motherboard failure is happen.I am not a regular user of laptop even though this failure happen.I am very disatisfy with the comnpany AMD turion mother board performance, means i have to change it for 18000rupees or i have to buy a new laptop but not of hp or compaq.I am sending you the model number i.e V3225AU, Product:Compaq PresarioV3000, S/n:2CE7220SFJ, p/n:RY301PA#ACJ.
Instead of changing motherboard i can add few more thousand rupees and get a brand new laptop from some other company.Is compaq laptops are so delicate that they cannot survive more than 2 years.Please guide me in this matter.

Rakesh Kumar
Jamnagar
+[protected]

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HP hp550 laptop - jalgaon

Dear sir/M’am,

This is to inform you that we have purchesed HP Laptop dated on 16-02-2009, For my sister who is studying for MBA In Jalgaon from below mentioned vendor.
M/S copmuter beam
225, first floor v v market, golani complex,
Jalgaon 425001,
Phone NO [protected], 2221445,
Email address : [protected]@gmail.com
Invoice no CR-3210,
Model No : Hp550 Laptop :
Sr No : CNU 9023RZS
Above model is not worling properly and we are facing the following problems mentioed below,
1. Drivers are not supporting properly,
2. Antivirus installed in not working properly,
3. Moniter ‘s screen is visibel in half mode only (horizontal sides are black ), even after setting is done by vendor.
This are the problem which we have found out at very super ficial level, as we don’t have much techinical knowledge, we are ma de bluf/fool by vender in many terms.
That attitude of vender towds after sales servise is at all not satisfaying to us.
Looking forward you intervance in this matter.
I work with Vodafone and we are the vendor of your company, I work at pune, please find the name and address of My residence …..
Shraddha Vijay Pimple Quarter no 564/b,
Bhusawal, dist Jalgaon,
Contact no [protected], (shraddha pimple), [protected] (Lalit Falke)

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HP horrible product and customer service

I purchased an HP this past Jan. By July, the hard drive crashed. Then it crashed again. Then a month later they had to replace the video card. After about another month the CD drive stopped working. They had me mail it in and the kept it for almost 2 weeks. When I finally got it back guess what, yeah you got it, they hadn't replaced the drive. I called my case worker and he mailed me a new computer. I received the new computer and with in 3 weeks it stopped starting up. Back on the phone for 3 hours. They offer to send me recovery disks. Ok I have now recieved two sets of disks for a 32 bit computer and mine is a 64 bit. Yes the packing slip says they sent 64 bit but no that isn't what the disks say. They computer will not take them. A week ago my new case work emailed the supplier to find out why I keep getting the wrong disks...as of 2 days ago he hasn't gotten a reply. He is now not taking my calls. I called the corporate office and spoke to Keith at corporate customer service. He had me on hold for 5 minutes and sent me right back to the fool who has been taking my messages for the case worker who isn't answering my calls. 800 dollar computer and I got 6 months out of it. I am so pissed I can't see straight...I am shopping for a MAC right now. I dont think they have any plans on helping me..I feel cheated and left abandon. I will never purchase one of their products again !

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emath
Spring, US
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Aug 08, 2010 8:06 pm EDT
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I feel for you. My HP computer was 6 months old and has crashed 3 times now in the last 28 days. HP has had it twice. The first time they re-imaged the HD, 2 days after I got it back...it crashed again. Back to HP, they replaced the HD and the CPU...3 days after I get it back, it crashed again! Now HP wants me to send it to them again! At least they sent you a new one. Not sure how you reach someone in USA. Everytime I call I get India, Mexico, India again and then Canada. Nobody there will work with me. Been without my computer now for 30 days and it has cost me enough money to buy 3 laptops!

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HP tv died and hp won't help!

Two days ago our TV died. We've only had it for about 3 years (really a little less than that).
I contacted HP tech support, thinking they would help. They went through a few things with me. Then they said it must be a board. They said they could come out to the house for $629 and try three attempts at fixing it (they didn't really say what would happen if it wasn't fixed after three attempts). They said it could cost more for a board, between $200 to $400. By then, it would be the amount of a new tv.
First, its awful to spend that much money and after a couple years have it die. But also, to just dump it?
After getting very frustrated, we went online and checked it out. Apparently we aren't the only ones. HP is doing this to a lot of people.
Please go to: HPplasmaLAWSUIT.info
if you are having the same problem with your TV.
I wouldn't be another customer of HP again.

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CaseyJK
Kansas City, US
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Feb 27, 2010 9:05 pm EST

I purchased an HP Plasma 42" TV less than 4years ago. I have had no complaints or problems until last week when I was watching TV and fixing dinner. I turned around at a big pop sound and the TV was black. The sound continued, but no picture. I bought the extended warranty which expired so a year ago. From all research on the internet this seems to be how these TVs work...and HP knew of the problem... Guess I will change brands... too bad I love electronics and HP was a brand I trusted...

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HP worst customer service

Dear Sir / Madam,

I had purchased an HP notebook (HP DV-5 1221 TX) in this year, on Nov 14, 2009 I had a problem, with the laptop not getting started its hardly 5 months from the purchase & I was facing such an issue with an HP product was disappointing. But, I went to an authorized service center - Simtech Computronics Pvt Ltd in Sakinaka Mumbai, where they have inspected the laptop & informed me that the issue seems to be with Motherboard. Case ID registered with them - [protected].

Since, the Laptop is covered with Warranty they said that I have to submit my laptop to them & they would do a detailed examination & would replace the faulty motherboard if it is the issue. They promised that I would be getting the Laptop back in 2 or 3 days time & now today as of 12 Dec. 2009 it’s more than 3 week & I haven’t received any clear confirmation from them regarding when they can return my laptop. Even when I am trying to call on the Contact number given on the receipt either no one is answering the call or sometimes when they do take the call they give the same status that they are giving me from past 3 weeks – “Sir, your part has been ordered & we will update you as soon as we receive it”, if I ask them to provide me with a time frame in which they return my laptop, they say that they cannot commit to that.

I just wanted to know few things –

First, how can a Laptop so new & advanced face a Motherboard problem so early – within 5 months of purchase? This means it was a faulty product from factory itself or HP has downgraded their quality standards.

Second, If HP is facing so many problems to find & replace the part of such a new Laptop in their series, what people can expect who had bought the HP laptop a year back or so? Is it that all their warranty comes with the condition that they will harass the customer till customer says that fine I am ready to pay for it?

Third, when I can find the motherboard of my Laptop quite easily on e-Bay & they can deliver it to me in 3 to 4 days time, how come HP is unable to get the same from their own stock?

Lastly, the Complaint form available on-line is done such that customer can fill all the details but that form can never be submitted, how smart is that?

Can HP please explain me the reason for this unprofessional service, are all the faith & on HP product & services are false?
I would take every possible measure to convince people around me to not to go for an HP product as they simply know how to sell not to provide after sale services to customer.

One of my friend has a Dell Laptop that too a 2 year old model, even he had faced the issue with motherboard & Dell was able to replace it in 2 days of time, that too onsite service.

And I am very sure HP can never match that level of service, that’s why they have never won any awards for that.

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HAR JEET SINGH
IN
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Dec 21, 2010 4:46 pm EST
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HP PRODCT SERVICE IS POOR FOR REPLACING THE DEFECTIVE TFTwhen ihave made a complain for replacing the defective tft there service technician has given the ready made answer it is mechanical damage when first time there mechanic came to check the defective tft he has written in job card let the area and black spot increase more than one inch we will replace the defective tft when i took the tft to okhla there office management told refered for pending approval till date no action is taken to replace the defective item under warranty the tft whole screen becomes black after two minute of use.photo graphs are already with okhla service centreit was manufacturing defect in tft of hp product pressario purchased from comnet vision nehru place new delhi .even when i made complain with shop keeper he told me to take the replacement from service centre.

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HP not working

My hp deskjet f4288 is not working & within warranty period plz depute ur technician immediately to rectify the problem.

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qscott86
US
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Nov 28, 2009 10:28 am EST

Please speak English!

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HP faulty laptops

Buyers of HP Laptops beware. I have two HP Laptops that have developed the same fault..Not starting due to a faulty GPU caused by poor design and overheating GPU wich becomes detatched from the motherboard. Blue lights display on the panels but the laptop has no display. This fault is very widely reported all over the internet but HP refuses to recognise there is a problem. Only some of the DV6000 laptops had their warranties extended needless to say neither of mine were listed. Take my advice dont buy HP unless you want to suffer the same fate with your laptop. Dont take my word for it do some research on faulty pavillions on the internet...BEWARE OF BUYING HP LAPTOPS. Check out Youtube some people have even posted there about the faulty HP Laptops. Big Company Bad Reputation

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notatall
Pensacola, US
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Jan 21, 2010 8:18 pm EST

I have the same problem and HP will not honor their commitment to fix. If youre shopping for a laptop steer clear of HP

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notatall
Pensacola, US
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Jan 21, 2010 8:17 pm EST

I totally agree do not buy a HP laptop because they dont even honor their commitment to fix

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12:12 pm EST
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HP included print cartridges are half full?

We recently bought the HP309a Photosmart Premium All-In-One (AIO) printer from Costco which worked great except for the premature depletion of the ink from the included cartridges. It has been nine years since we've bought a printer and I'm wondering if printer companies are including print cartridges that are only half full, in order to quickly regain costs?

The first C309a we got from Costco depleted the ink cartridges (ink colors missing on the page, not when the low ink indicator was appearing) after 161 pages, when they are supposed to have "up to 300 pages" worth of ink. Thinking the unit was possibly faulty by expending too much ink or we got ink cartridges that weren't properly filled (knowing the cost of replacement cartridges), we returned the unit to Costco and got another one. This second unit is looking to follow the same trend.

When we mentioned this to some friends one night, we were told that Staples (where they buy their printers) has known knowledge of this tactic, and yes, many of the printer companies do only fill their included, initial ink cartridges half full when included with a printer.

Does anyone else know about this? If this is the case, then I'll keep the printer and simply get off-the-shelf cartridges with the expectation they will perform closer to the 300 page specification compared to the cartridges what were included in the box. If not, I'm taking this second unit back.

If it is the case the print cartridges are in fact only halfway filled with ink, it would be nice to have this information printed on the cartridge wrapping so the consumer is aware these are "introductory" cartridges and will bot print to the specification included with the printer. Unfortunate, this is not the case, and in this day and age, every penny counts.

Anyone aware of this "half full on included print cartridges" tactic?

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Update by mjhedger
Dec 01, 2009 1:59 pm EST

Just a follow-up: I contacted HP by phone (who took me overseas, different topic) and emailed them (looking for consistency here) and both said the HP Photosmart Premium comes with starter cartridges. Here's the email trail from HP:
problem description : HP C309A printer (this is my second) seems to consume print cartridges much faster than the ISO yield. My first C309A cartridges all ran out of ink at 160 pages, and since it didn't come close to ISO yield, I exchanged it for another C309A. This one is showing low ink level in black after 75 pages, again well below the stated ISO yield. I then found out some printers come with "starter cartridges" while others come with standard. My labeling on the cartridges give me no indication these are "Starters". So, does the c309A come with "starter cartridges" or standard cartridges?

--------------------
Hello Micky,

Thank you for contacting HP Total Care. I am Stephan F from All-in-One E-mail Technical Support Team and this reply is in regard to your query related to HP Photosmart Premium Fax All-in-One - C309a.

I understand from your email that you would like to know why the new ink cartridge shows empty.

I do apologize for the inconvenience you are facing with this issue. I will certainly do my best to troubleshoot this issue.

Micky, I would like to inform you that the ink cartridges included in the box are used to set up the printer. This type of ink cartridge is called as “host” cartridge or startup cartridges. These cartridges are specially designed to use for the first time device initialization and also the ink density differs from normal cartridges and these cartridges contains less quantity of ink in it and hence it run out for ink faster.

Also, I would like to inform you that the ISO yield which you are seen is for standard cartridges.

Have a nice day.

Sincerely,

Stephan F
HP Total Care

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jstarwind
US
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Apr 03, 2012 2:47 pm EDT
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this printer is hardware manufacture defect even the lady that i spoke with said so. I only use couple time and it fail on me I bought it in 2010 use a few time and put them in the box and now two year later when i need the printer for school. i printer couple pages and then alignment fail error came up. I also see a lot people on the forum been facing with a lot of problem with HP 309A. I wish i never brought the HP brand printer...

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blackswamp
Chinchilla, AU
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May 17, 2011 3:14 pm EDT
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I doubt the faulty operation is in the printer itself as it works well useing the built in control panel. The scan, copy, and print function is good used this way. Comunication PC to printer is near impossible. Graphics full page colour only print half a page and the last line printed is just smeared. Likewise with documents.
New high capicity XL ink cartrige set does not fix this, and ink levels only show 3/4 full wen new. the ink wasteage is enormous. useing the PC software is the slowest I have ever seen. Was prompted to down load update software for WINDOWS 7 64 bit, this made the situation even worse. Now limited to useing the C309a to standing at the printer and doing manual copy-print.
It appears that the print file sent to printer memory is always corrupted and fails to print full print job.

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blackswamp
Chinchilla, AU
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May 17, 2011 2:48 pm EDT
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totally agree with the above coments

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coffeepro
Santa Barbara, US
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Apr 08, 2010 10:37 pm EDT
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My experience with the C309a is similar to Micky's. The second and third round of ink cartridges do not last either. Besides being an ink hog, it constantly errors out and freezes up my iMac when I try scanning a document. I would never buy this printer again and in fact I plan to return it to the Apple Store. The biggest cost in owning this printer is the gross loss of time and frustration in trying to get to work well and having it run out of ink in the middle of important tasks!

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P.F.Woodman
Bristol, GB
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Mar 19, 2010 11:48 am EDT

Although I have had my C309A for six weeks and have NEVER made one successful use the ink cartridges have run out! I am trying to direct-print to DVD disc but the supplied software is totally inadequate (print restricted to small font in black only and cannot be positioned on disc). I assume ink has been used in the many and various label printing programs that I have tried although not one will work on the C309A.

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HP defective motherboard

I purchased an HP 2133 mini notebook last year around October. Opted to pay for it in installment finishing around September of this year. While using the said unit last Thursday night (Nov. 19), it completely shut down. Tried to restart it to no avail. The following day, I showed it to two technicians and without opening it, just learning of the type of laptop and model, both concluded that it was the motherboard. They said they have had several complaints about the HP 2133. My husband brought the unit to the HP service center and they gave us a quotation of P41, 000 (about $892) to repair it...are they crazy? i bought the original unit for only half the price and they want me to pay that amount to have it fixed? My husband said that we won't have it fixed anymore but they wanted us to pay P1, 200 ($26) for the diagnosis...WHAT?! they gave us the option to leave the useless computer with them and just taking the hard disk so i can retrieve my data...I AM SOOOOO DISAPPOINTED WITH HP...

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HP hp plasma lawsuit

Http://www.hpplasmalawsuit. info

Hp 42" plasma hdtv / hp pl426on
Model # - - cptoh-0602
Product # ek429aa
S/n cnh6091713

— first hp contact — - [protected] hp tech support

Was watching tv the other night and heard a loud "pop" sound. picture went black but could still hear sound and could use the functions and menu's... even change the channel... but no picture. contacted hp that evening to inquire what could be the problem. hp representative said she thought the tv needed to be "reset" she had me disconnect the power supply and then depress the power button while tv was off for 30 seconds. I did just that, then turned the tv back on as instructed... same problem no picture with sound. she then said it was likely the bulb/lamp in the tv and that she would pullup some specs and see if we could check on that over the phone. when she came back she stated that my product didn't allow for the bulb/lamp to be replaced and then said my tv needed to be looked at by a technician and she would be happy to setup that appointment for me. she informed me that the technician would cost $629.00 + tax... nearly 700 dollars. she also stated that the technician would only be able to "attempt" to fix the problem by swapping in and out boards in the tv. 3 boards ; ysus board, controller/logic board, xsus board. as the tv was powering on and off the power board was fine. it was explained to me that if the technician was unable to fix my tv in 3 attempts, that hp would refund half the 629.00 - tax of course because something had to be paid to the technician for their trouble, at my expense. I didn't schedule the appointment that night because it seemed like alot of money to "attempt" to fix a bad board and something seemed fishy about the whole customer service experience I was receiving.

I then spent the next day researching online and what I found is that I wasn't alone. online websites made several suggestions as to what to do to get the tv back working. replacing fuses, boards, contacting various hp employees, and some "fix it" solution suggestions.

— second hp contact — - [protected] hp case manager / tara s. ext. 79

This contact was a further complete waste of time. she sounded like a broken record repeating the same "scripted" response to nearly everything I asked, even when the question had nothing to do with what I had just asked. end case she said she could setup a technician to come out at my expense blah blah blah 629.00 + tax later for the "attempt" at fixing it. also that hp had replaced this "known" issue with hp pl426on until jan. 2009 but I was well past that expiration date by many months. current date nov. 2009. hp has now made it very clear that they will do nothing for me other than the technician solution. which by the way is simply scheduling me an appointment with the geek squad from best buy to come out and "attempt" to fix my known issue. this led me to try various other avenues of investigation.

— pts electronics — - [protected]

Pts electronics will no longer work on this product. they will no longer deal with or support any hp tv product.in short this was a dead-end. it may have helped someone at sometime but it didn't help me.

— contact best buy (1-6) —

I started then searching for the part that the best buy geek squad people would be swapping in and out of my tv. I didn't want to pay all that money to have another "known defective" ysus board installed and have it crap out on me. this process has been extremely time consuming and frustrating.

1. bestbuy. partsearch.com — - no help, can't find the part at all and they no longer deal with hp. no surprise.
2. I was then forwarded to best buy geek squad — - they couldn't help me, other then to schedule a technician to come out and "talk" to me for 150.00 minimum charge, which would be applied to my "attempts" to fix for 629.00 + tax... blah blah blah.
3. bestbuy. partsearch.com — - yes again, I wanted to know what part a geek squad technician was going to use to replace my existing board, simple right ? this respresentative really tried his best to help me, but to no avail. he then suggested I talk to someone at best buy corporate customer care.
4. best buy corporate customer care — - talked with (name withheld case pending) she took all my information and seemed sympathetic to my case. she told me she would do whatever she could to further help me and provided me with the phone number to the place where geek squad technicians from best buy get their parts. national parts [protected]. been a couple weeks now and still nothing btw. it's almost dec. 2009.
5. national parts — - calling this number is not recommended. when a women answered the phone after like 20 + rings she was noticablely pissed. she wanted to know who gave me this number and informed me that they don't sell to the public and are only a distributor for the geek squad. after she calmed down I managed to inquire about my part I was searching for. ysus board 6870qyh005b (hp). she said she couldn't find the part number and inquired the manufacturer, I said hp, she said "oh" like she knew exactly what was going on. she said they no longer carry anything to do with hp tvs. she did however quote me on some "replacement" parts that would likely be the ones that the technicians would use to "try" and fix my tv. ysus 6871qyh953a (lg) or 6871qyh053b (zenith) and quoted me a price of around 175.00 + tax. she said of course that my cost would likely be different because I couldn't order the "attempt to fix" parts... only a geek from geek squad could do that.
6. also trying to confirm these new part numbers and the likely hood of them working as replacements and not getting screwed outta half of my 629.00 + tax (was still considering repairing the tv at this point) for doing nothing I also tried calling 1-888-best-buy to confirm the existence of the parts. this was a dead-end also, as they referred me to best buy corporate customer care. (notice a theme here ?)

— online parts contacts —

So far... ebay, discount merchant, and many others online have the parts ;

1. 6870qyh005b (hp)
2. 6871qyh953a (lg)
3. 6871qyh053b (zenith)

However, refurbished, no or (very) limited warranty (i. e. used parts) , and installation by a certified technician (wash hands of responsiblity) or all of the very little warranty is voided. this is very convenient if you are selling suspect parts for a suspect product online, as you can side step any recourse for many different reasons.

Long story short let me save you many many hours of frustration to no avail and join the rest of us that have been taken advantage of by hp, and go to hpplasmalawsuit. info

Hpplasmalawsuit. info

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HP faulty motherboard

I have had a similar problem with my Hewlett Packard DV6000. It had to be fixed soon after I bought it. The third time it went for repair they installed a new motherboard. That was just over a year ago. I have now had exactly the same problem again, even though I do not use the machine very often. Lots of people report the same fault: a blank screen, one long and 2 short beeps. They want in excess of £200 to fix it (i.e. install a new motherboard) as it is now out of warranty. Their customer service team are fully aware of the fault. This machine is less than 3 years old and I spent over £800. It is criminal. Do not buy any thing HP. I won’t. They deserve to go the way of Amstrad. Into oblivion.

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HP repair/customer service

My wife and I replaced a 6 year old Dell desktop last August (2008) with an HP Pavillion a6500 desktop that we purchased at Best Buy. For the first 11.5 months the computer worked fine until two weeks before the warranty expired. Upon bootup the computer froze and wouldn't respond. I called the HP Service Center and spoke with an agent who, in an incomprehensible accent, tried to walk me through (over the phone I might add) the steps needed to take out and reinstall the memory cards. I tried, but nothing helped. He arranged for "the Box" to be sent from HP via FEDEX so I could return it to the service center. The computer went out on a Wednesday and was back by Saturday...it worked. For about three weeks. I called HP again when the PC wouldn't boot beyond a black screen and spent roughly 90 minutes on the phone with another agent who had another heavy accent. I explained the problem and was told my computer's warranty had expired. So, I purchased the HP Extended Warranty for 108.00 and was told a box would be sent again so I could return the computer. Two days went by and I still hadn't received a box. I called HP again and spoke with an agent who looked up my information. He said HP had to wait another 48 hours until the extended warranty was processed and then I could call back to place an order for the box. My internal thermostat was rising, but I followed protocol and called back. During this third phone call I had to explain the problem all over again to another barely comprehensible customer service rep. Finally, a box arrived via FEDEX and my new best friend Eric the driver. I shipped the tower back to HP and waited 7 days for it to arrive. No luck. I called back and spoke with my case manager Mary who told me a part was backordered, but the computer would be repaired and returned as soon as the part arrived. A total of 15 days passed and Eric showed up at my door with the "repaired" tower. HP told m the motherboard was defective and was replaced. The computer was up and running again...for three weeks. Last night, November 22, the computer wouldn't boot up. My internal thermostat exploded. I called HP again and spoke with another foreign customer service agent. I expressed my displeasure and requested a replacement computer of equal or higher value. He assured me the case would be forwarded to a case manager and requested a time when the CM could call me. I requested 4pm on Monday 11/23. While at work on Monday I checked my e-mail and found a message from Gordon, my CM who had been trying to contact me at home. Mind you, it was 9am...not 4 or even 3 pm. During a break at work I called Gordon and was simply happy to find that he spoke English well. I explained the latest problem, how this was the third time in a 6 week period that my computer was not working, and requested a replacement computer. He said, "under your extended warranty coverage you are eligible for a repair, but HP doesn't replace computer when one part is defective."
I went round and round with him for 20 minutes to no avail. His last response was "I am sorry sir, but this is the option you have." So now, I am waiting for Eric from FEDEX to show up for the 5th time in 6 weeks to hand me a box so I can ship out a lemon to some unknown warehouse, wait 5-7 business days, and hope that it is finally repaired. And I do this while typing on a 7 year old Dell Dimension. I would simply like a replacement computer from HP, one that functions properly and doesn't require more facetime with FEDEX delivery guys. Are there any other steps I can take to rectify this problem?

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RestlessHeart
Madison, US
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Nov 23, 2009 8:28 pm EST

Good luck...I had the same exact problem with a DELL desk top in 2007. I wouldnt hold my breath waiting on them to make good on their own damn promises

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HP, short for Hewlett-Packard, offers a range of technology products and services. Their portfolio includes laptops, desktops, printers, and business solutions. HP caters to both individual consumers and enterprises, providing hardware, software, and related support services.
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