HP
Reviews and Complaints

HP Customer Relations Management

I sent my new laptop computer in to fix a problem with the cooling fan and am now being asked to pay $300 to repair damage that clearly happened in transit to HP Repair Center or in their facility. HP has no system in place to deal with customer complaints and have made it very difficult if not impossible to reach a supervisor or anyone in authority that can help resolve a dispute. I like the computer, but I will be going back to a Dell next time as this experience was absolutely unacceptable.

Bernie B.
Charleston SC

HP net book was purchased for me . Since may i have been very happy with it, then all of a sudden it stopped connecting to the internet, even when it said it is connected. tried very many reliable connections even in own home i did everything the help references told me nothing ; then i called Hp they told me it would take 3 hours to fix it from their place and it WOULD COST ME 139 DOLLARS! . THEY EXPLAINED IT WAS A SOFTWARE PROBLEM AND THAT IT WAS MY FAULT! . I KNOW THAT DANG THING COST 300 BUCKS . never again will I purchase an HP product with this kind of scam going on . i will now save up and purchase mac products . HP BLOWS !

I purchased a HP mini netbook from the HH Gregg in Chattanooga Tennessee at Shallowford Rd. Having only had it 5 weeks the screen suddenly kept going in and out. Then all of a sudden certain keys would not work.
I packed up the HP with the original box and packing, sales invoice, etc and walked into the store. I got about 4 or 5 steps into the store and a gentlemen with a tie dressed nicely meeted (or rather stopped) me at that point. I was probably 4 to 5 feet from the entry door going inside. He so called "greeted" me and said, "What seems to be the problem"? Not, can I help you? After realizing he was the assistant manager, by his tag, I asked politely if I could explain the problem. He said sure. As I was explaining, he looked off in about 2 or 3 different directions and STOPPED ME BEFORE I GOT THE FIRST SENTENCE COMPLETE! He asked, "Did you buy the extended warranty?" I said no, it was almost 3/4 of the price of the mini. He said, "Well I can't help you then and walked off. I immediately replied, " That is not what your salesman said when I was looking for one! I do remember now that when I bought it, the salesman ringing it up kept interupting me as I was asking him questions about the product. The interuptions were like, "Are you sure you don't want the extended warranty? I had a lady that brought one in soaking wet and I could replace it because of the warranty. I explained to him that if I had enough sense to know my mini had been saturated by water, I would have it fixed on my time and money.
It is evident that these salespeople are just the average used car salesman except they are taking it a bit further with new products. I have told my family about HH Gregg and I should have listed to a close confidant when I was told to by it at WAL MART. Low and behold, they would have replaced it right then and there. CHECK YOUR COMPLAINTS ON LINE FOLKS ! WE HAVE TO TAKE A STAND!

I purchased a HP 2133 Mini note book computer shortly after they went up for sale. I rarely used it because I bought it when I needed to fly. Now the computer will not boot up. No hard drive activity, black monitor, no Wi-Fi light. It is dead. I check on the HP site for possible solutions. Followed all of their suggestions. Reinstalled the original 1GB memory unit (I ordered a 2GB upgrade). Even bought a new hard drive. Still no boot. Did a little message board searching and found out that this is a common problem with this computer. Contacted HP who suggested I send it in for an inspection (for a $25 fee). I believe that HP owes it to it's customers to repair these paper weight at no charge.

This is a link to the HP boards and others who have made complaints: http://h30434.www3.hp.com/psg/board/message?board.id=Hardware&message.id=18219#M18219

What I hate is companies trying to pigeon hold you on things. I am not a novice and a computer consultant. I am A+ Certified and Network Certified. One thing I hate about their software is the lack of application CDs to be present separately from the machine. So you have no choice to always go back to Factory Installation (especially after an upgrade of OS which are happening with customers are we speak).

I am one of the few that hated Vista and wanted to upgrade to Windows 7 as soon as it comes out. What is amazing is that HP defines Windows 7 of their brand and Windows 7 that comes from Microsoft as being DIFFERENT OS (even if both are Ultimate and 64 bit). But what was determined is that

1) I can't do a clean installation from Windows Vista to Ultimate because the application CDs that come with my machine is bundled into the recovery Disk (that you have to create for the machine BTW) though most white pages would recommend that since I am going from Vista Home Premium 64 bit to Vista Ultimate 64 bit

2) They will not support you the OS present because Windows 7 unless you purchase the upgrade kit from them. Also, I have determined the upgrade is not available for consumers to purchase because their requirement is the purchase of your machine has to be 6/29/09 to 1/30/10. So you still have to purchase the OS separately

4) They will not provide any application CDs to install the HP software. In other words, read # 1

So talking with HP Support for 3 days and over 9 hours of call (let alone the wait and disconnection).

The support personnel clearly stated that since you installed your own Windows 7, we can't support you and it changes the warranty and support agreement. In other words, you can't upgrade for them troubleshoot. Also, even if you find the bug of their software, they disregard it as being your own issue. And they won't provide the full application software to validate if the issue is really their software. They just assume it is your OS issue and they do not check to see if it really is. I even troubleshooted myself with hours of installation and confirming that after the upgrade, the HP SmartMedia DVD failed to work (sees the Blu-Ray or DVD) but won't play it. I asked for a full version and let me install it to verify it is my own upgrade issue but they do not have any. Also, on they only provide updates and not the full version so you can't troubleshoot in any sense. So again, it FORCES YOU TO STICK WITH THE OS YOU HAVE... Amazing..

NEVER AGAIN will I recommend their computers...

I sent a notebook in to HP's repair center for a loose mousepad key, which should've been covered under warranty. After receiving the laptop, HP called me to say the notebook was damaged and that it cannot be covered under warranty, but that they would fix it for $322. I told them not to fix it and to send the laptop back, as is. Well, I got the laptop back with damage that was not there before I shipped it out to them. I guess now they really can say it was damaged and I have no proof that it was not. I'm furious. I will never buy HP products again.

I am sick & tired of paying $15-$20 for a simple black ink cartridge for my computer's printer every couple of weeks. I have tried a few of the "discount" websites but most of their cartridges are of very mediocre quality. There HAS to be a company out there that makes a FINE QUALITY ink cartridge at a REASONABLE PRICE. [In my opinion, a "reasonable" price would be about $2 a piece. The ink is worth pennies...and the plastic assembly about $1.00...so $2.00 should be about what they should sell for] - This marketing situation is similar to the razor-and-blade gimmick that Gillette started many years ago: sell the razor for practically nothing...but charge 10 times what the blades are worth.

Has anyone found a "generic" brand that is the equivalent of HP?

I had become a five stare in two weeks or so with this web sit and never recieve any pay. Why?

HP printers, and maybe even others of which I am unaware, made the printers to become disfunctional if one of the inks need to be replaced. You cannot even print in black ink if any of the colors are out. I just now tried to scan something and that will not work either if any of the inks need to be replaced. I am happy with the all-in-one printer as far as it working without a problem since I have had it, but this ink situation is the same as extortion. This is out-and-out robbery and greed, and I think it should be stopped. I think someone needs to sue them until it is corrected. I also once had to return an ink cartridge cause it said it was out of ink after a very short period of use. Thank God Office Depot allowed me to return it. These companies need to be held accountable for such manipulation. Even when we get a good product, we are being scammed. Give the consumers a break.

10/17/2009:
Went to walmart and purchased an HP Deskjet F380 Ink catridge at 3:02pm (as per receipt). The model HP Deskjet F380 is the printer I use at home and so the sales associate checked the ink catridge box and CLEARLY saw it on the box hence that was the correct ink catridge. I got home (3:30pm) only to realize that the catridge does NOT fit, indicating that it was a manufacturer's defect.

4:02pm - I returned to Walmart only to be told by a manager called Nathan that they wouldn't accept the return because it is an open box. I clearly explained to him that and showed him the evidence I had on hand indicating that the model number and what was written on the box were the same as confirmed by the sales associate and myself. This arrogant, non-professional manager called Nathan, instead of him using his common sense as a manager, only rattled they would not accept the return. I paid $30.42 for this! I need assistance to retrieve my money back.

By definition a reputable company refunds refunds your money if you're unhappy about a transaction that took place seconds before. But by a sleight of hand an HP support person took the money and ran. "My supervisor is busy."

He kept mumbling about My Friend Support and Extended Warranty Support and what the difference was in terms of software and hardware phone help until my eyes got heavy. So in exasperation I just gave up and gave him my card number.

Now I'm minus 100 dollars, two hours of time, and problem still not resolved. I am a little surprised at this -- Maybe I'm naive but most companies I deal with have longer term views about customer relations.

My name is Carolyn Schaufele

My case number is:[protected]

I called HP Customer Services yesterday and spoke with Florance. She was not very polite. She had a bad attitude and could careless about the problem I was having getting the defective card replaced in my computer.

I told her that I wanted my computer fixed, because they sold the computer to me with a defective card in it, she was not very nice.

I was told that the warranty had expired on September 1, 2009. I have been trying for two months to get answers about how to get the defective card replaced. FLORANCE told me I was sent a email about the problem and she could not help me. I never received an email, and I told her that. She said the warrenty had expired and that was that. FLORANCE was rude throughout the whole conversation.

HP's customer services was of no help to me. I would like someone to fax [protected]) me information as to who I could talk to, to get help with the defective card in my computer and sold to me. HP sold me the computer with the defective card, so they should replace the card.

Sincerely,

Carolyn Schaufele

Redemption code no. - spedfwa5cx
I have purchased the hp m1005 laser jet printer from the hp dealer with the assurance that after filling some requirements procedure i. E. {sending the draft of rs.250 / - in favor of integrated solutions pvt ltd, nehru place, new delhi along with the photocopy of the original bill/original sticker of the product serial no and redemption code} you may get the hp promotion gift.

But I have not received any acknowledgment either from the company about my draft any the gift product since more than 6 month has elapsed. I am very fad up of this whole things and fell got cheated. But I not leave the company in this way I have full documents with me and penalized the company in the criminal and as well as consumer court.

Caution! Ink cartridge rip-off!

If you refill your own ink cartridges & hellip; "beware!"

Regardless, if you purchase a cheap, moderately or high priced printer... & ldquo;keep in mind” to thoroughly check out the costs of all the cartridges for that specific printer before you purchase it! If they don’t sell all the cartridges or can’t find out the costs or the availability, don’t buy it!

To trick the customer they will offer 2 & ndash; different black cartridges and 2 & ndash; different color cartridges.

The reason why they are doing this is to trick you and rip you off!

Here’s how they are doing it & hellip;

The hp 60 black cartridge - is reasonable priced, (Around $14.00) leading you to believe that they have finally, come to their senses by lowering the price, but you cannot refill it and it runs out very quickly therefore, forcing you to buy cartridge after cartridge because, you can’t find the hp 60xl!

What they fail to disclose is in order for you to be able to refill your own cartridges you have to purchase the:

Hp 60xl black cartridge & ndash; which runs around $35.00 and very hard to find! Again, running out of ink very fast!

Which, leads me to believe that they have made changes to the & ldquo;options” that you can select from & ldquo;draft print” (Which, use to save a lot of ink) to & ldquo;fast/economical print” that now is suspected to use the same amount of ink as the & ldquo;normal print!?”

Hp purports and devices these types of scams, to further trick and decieve their own loyal customer base and continue to fill their deep pockets…

Which I have a problem with & hellip;.

Stand up and speak up against these companies that are obviously, stupid enough to believe that their customers will never be smart enough to figure out they are being ripped-off more now, than ever before!

I purchased this computer at Best Buy on 11/22/07. About 6 months later the hard drive died and I paid for a new one. Then, on 11/27/08, the motherboard died. Naturally, the one year warranty had expired a few days earlier. I contacted HP to let them know about the problems I had encountered with this computer.
They wrote back: "Unfortunately you had issue with the motherboard after the warranty expired. Well, I would like to inform you that this is not the manufacturing defects, because HP provide for every product standard one year factory warranty. If it is manufacturing defect of motherboard it will appear when you purchase of this notebook with in one month."
I've been told that motherboards can die at any time. For the "total care" support to say it would have happened within one month of purchase was an exercise in creative customer service writing aka bull. This notebook was a big waste of money.

I have an HP Pavillion notebook. The wireless on it failed and after some research I discovered it was recalled. I sent my otherwise absolutely immaculate notebook to HP for authorized free replacement of the motherboard. I sent it to them in the box they provided, using the packing materials they provided.
I called to check the status of my repair after five days passed. I was then told that the motherboard was replaced at no charge but I would have to pay for the other necessary repairs to the "LCD Screen", hinges and bezel. They claim to have photos of the damage that was noticed while unpacking the box. I have yet to see these photos and have not received my computer back from them yet. There is NO possible way that I sent them a damaged computer, yet when they took it out of the box the bezel assembly was missing from it... WHAT?
I truly believe this is a scam by HP. They replaced the known defective motherboard and then tried to scam other repairs out of me.

On May 27, 2007 we purchased an HP Pavilion Notebook PC DV;it came with a full one year manufacturer's warranty; additionally, we purchased an Accidental Damage Protection Warranty for $99.99 which was supposed to cover accidental breakage & provide an emergency replacement Notebook PC; on Dec 28, 2007, the laptop stopped working; it would not power on; we purchased a new battery from HP for $300; we replaced the battery; it would still not power on; we contacted HP Customer Service on Jan 7, 2008 for help; we were told that the laptop was under warranty, both the manufacturer's warranty as well as the additional Accidental Damage Protection Warranty we purchased. We returned the laptop to HP via Federal Express to their repair center in Houston, TX, using packaging material sent to us by HP; The Federal Express office indicated that the packaging was adequate for shipment when I dropped the laptop at their Cheyenne, WY facility; when the laptop was received at HP's repair center, the display screen was broken; HP did not notify us of the damage to the laptop, nor did they make a claim against the carrier Federal Express; regradless, the damaged screen should have been covered under the Accidental Damage Protection Warranty we purchased in addition to the manufacturer's warranty; on February 5, 2008 HP demanded that we pay an additional $738 to repair the damaged screen on the laptop; we spoke to at least 3 individuals @ HP Customer Service in India, who had limited English language skills & comprehension; they showed no record of the additional warranty nor would they provide any help; I spoke to a HP Case Manager in Seattle, WA, who promised to resolve the situation & repair the laptop under warranty; the laptop was returned from HP to us on February 14, 2008, saying it was returned because we refused to pay for the repair; I again called the HP case MAnager in Seatlle, WA on February 214, 2008, & got an apology; I was again told that the computer was indeed covered under the manufacturer's warranty & the additional warranty we purchased, & it would be repared at no charge; on February 18, 2008, I again returned the laptop to HP for repair, using packaging provided by HP; the unit was sent back to the HP repair center in Houston, TX; on March 4, 2008, we received an e-mail from HP Customer Service saying, again, that we owed $738 to repair the laptop; when we questioned the HP rep, in India, with limited English skills, we were again told they HP had no record of the Accidental Damage Protection Warranty that we purchased; we were told if we did not give them a credit card number to charge the repair to the laptop wss being shipped back to us; my complaint is this: we bought his laptop in good faith, directly from Hewlett Packard; we have written confirmation that we not inly have a one year manufacturer's warranty, but we also have wrotten conformation that we purchased an additional Accidental Damage Protection Warranty, which was supposed to cover accidetal breakage; HP claims not to have any record of this warranty but we received confirmation directly from them that we purchased it; how can a International Company be allowed to charge sutomers for warranties they don't honeor? why do we have to constantly talk to people that don't understand English? its now been three months that we're trying to get this laptop fixed, & HP is going to string us out until May 27, 2008, when the warranties expire; if I stop payment on the computer I'll have my credit rating ruined.

Dear Friends,

I really agree with the complaints listed above.I am a unhappy customer of HP lap tops.I bought one of the Hp Pavillion dv5000 from Oman.Once i came back from Oman my laptop started having problem like all sorts now ended like keeping as paper weight.My father also bought one Compaq nc6000 came from same company, surprisingly the thing also got the problem of restarting and now its not functional.The other interesting fact is that we have to claim the AMC from the nation of purchase...so funny for that i think i have to be an Omani sitizen.There is no proper reply from the so...called authorised suppliers...I think...international brand with nationalized support teammmm...I got only one think to say to all...NEVER EVER GO FOR PURCHASE OF HP LAPTOPS...IT WILL MAKE YOU END UP IN TROUBLE AND LOSS OF MONEY.

I bought my Pavilion dv6000 laptop in Septmeber 2007. Liked it alot until about a year and a half, then started having peculiar issues with it just shutting down, not wanting to boot etc. I called in on multiple occasions only to go through the same old scripted routine. I explained to them thatI was a computer tech for 30 years and knew this to be a motherboard problem. As it turned out my machine was covered under a special "Warranty Enhancement Program" because they had known issues with this machine. Finally my laptop quit altogether and they had me send it in to be fixed under the special warranty. Several days later I get a call stating that my laptop exhibited signs of water damage and is the warranty is void. They said the repair would be over $700.00. I tolld them that I hadn't even paid that much for it and that the machine had never been exposed to water. They told me that they had pictures and that if I was really a tech that I could see it for myself when I got it back. I then talked to a supervisor. I explained to him that I was instructed to send the machine in under the special warranty and I wanted them to live up to their end of the agreement. He said that he would have them fix the items under the warranty but if there were any other problems it would not be covered. They promptly sent the laptop back to me. When I went ot power it up it would not power up. It would when it left me, so I got the manual and took it apart. There was no sign of water damage in the unit and they had left numerous cables unplugged when they put it back together. I am disappointed with this level of service and feel that they just looked for any reason to not honor their warranty. I ordered a motherboard on ebay and now the computer works perfectly. I will never buy another HP Computer again.