HP
Reviews and Complaints

I bought my laptop in march of 2007 and had to return it for the mother board to be replaced in Nov of 2007..they returned my computer in feb. of 2008...had the same problem with the wireless port not working again in december of 2008 and called hp for them to tell me that the warranty ran out.. later on the power cord stop working and then black screen when computer starts up. took my computer to the repair shop to find out that there was a recall on my computer because of the same problems I've had and that if you have the problem within two years of purchase they should replace the motherboard again.. Called hp and ask why they did not tell me that there was a recall when i called in Dec of 2008. All they can say is that they cannot find any record of my problem in Dec 2008 and that the warranty expired in 04/09... Spoke to several people mainly from India and it seems as if they are reading from a script because all they can say is that i should have gone on the website to see the recall. Isn't that shady?

Purchased laptop in Panama February 2009 for the purpose of assisting me to navigate across the Pacific Ocean to Australia. Before we were half way across the Pacific, the notebook failed. Sought to contact HP via email, no response, and again many times no response. I took it to French Polonesia, then Samoa, HP resellers, both advised the system board had failed, offered the view that the notebook should be repalced by HP as it was very new and in their experience were the system board to be replaced the laptop would not perform reliably. Neither could assist with warranty.
Navigation across Ocean, demands reliability of computer equipment not just to know where you are or are going but also for critical weather forecasts.
Took it to a HP reseller in Fiji. Here support was offered and the laptop was delivered to HP repair facility. Again the system board was diagnosed as having failed.
Again we were advised to press for a new repalcement laptop. This time the complaint was properly acknowledged by HP and given the case number [protected] log number 1344. Its been three weeks, and despite promises, no one will tell me whether I will get a new laptop if it will be repaired or even if I get it back!
As a visitor to Fiji I can stay only a few more days.
The lap top was delivered to the fiji waranty assessement place 6 months after purchase, but had already been unable to power up for more then 3 months.
It is my experience, that HP warranty people simply dont care, any one considering the purchase of a HP product would be well advised to NOT believe the promises in the warranty information handed to them.
Chris Kleiss

I registered my laptop with HP but was not notified that there was a Hinge Recall but because my hinge was giving trouble I googled it and found the recall.

I called HP March 2009 and after some trouble they sent me the WARRANTY ACCEPTANCE email below:

Customer Service Order Number: UTC153-01
CSO Placement Date: 03/17/2009
Model Number: EZ345AV
Model Description: HP PAVILION NOTEBOOK PC DV
Serial Number: CNF7061TB4
Part Number: N/A
Part Description:
You selected the following Hewlett-Packard Hardware Support Service for your product:
BOX PLUS PICKUP & REPAIR, 1 DAY SHIPPING
Warranty Status: In Warranty
Total charge (including tax, if applicable): $0.00
Payment Method: No Payment

I was overseas for a couple of months and when I returned I found a box from HP. About 10 days later I had to travel again and I didn't have time to backup my laptop and install all of the programs onto another computer. So, it had to wait until I got back. By the time I did get a replacement notebook and load all of my software and data so I could continue to work it was June 2009 which is when I shipped my notebook to HP Service.

On 14 July 2009 I received the following email:

From: [protected]@MAIL.SUPPORT.HP.COM [mailto:[protected]@MAIL.SUPPORT.HP.COM]
Sent: Tuesday, 14 July 2009 12:27 AM
To: xxxxxxxxxxxxxxxxxxx
Subject: HP CRM-CSO#UTC153-02
Hello xxxxxxxxxx,
Your file has been brought to the attention of the Hewlett-Packard Customer Relations Management Department and we would like to speak with you as soon as possible to discuss a solution to your service order.
Office Hours: 6:00am - 6:00pm PST Monday-Friday
Contact number: [protected].
Please reference Service Ticket Number: [protected]
We look forward to your call and an available customer relations manager will be able to assist you.
Thank you for your time.
Best Regards,
HP Customer Relations Management Department
TEL: [protected]
PLEASE CONTACT OUR DEPARTMENT VIA TELEPHONE
PLEASE DO NOT REPLY TO THIS EMAIL

I rang HP and was told that because my notebook was received and processed after 1 July 2009 HP would not repair it as they claimed that the hinge recall had expired. I explained that I had registered before the end of the recall but HP would not budge and they shipped my unrepaired notebook back to me.

So, HP is not reasonable and, in my view, their customer service STINKS! - it seems to be all about HP and not about the customer or what is right.

Can anyone help me get HP to do what is right?

John

Dear Sir/Madam,

Greetings!

Thank you for offering to register this service related grievance issue that I have against HP. Let me place the facts of my case before you for your kind examination.

Subject of the Service Grievance issue: No Redemtion of free gift offer on purchase of HP Pavilion Laptop even after 6 months have elapsed

I had purchased a HP product more than six months back, the details of which are listed below:

Product Details:

Product Type: HP Pavilion dv5-1104tu Entertainment Notebook PC

Model: dv5-1104tu

Serial No.: CNF85213PV

Product No.: FZ730PA#ACJ

Product Purchase Date: 13/02/2009

Please find attached a scanned copy of the sticker containing the Bar Coded product serial number which was pasted on the cardboard packaging of my HP Pavilion product (Filename: Product Details.jpg).

Since I am based in Goa, I purchased the above product from a HP authorised dealer in Goa; the dealer's details follow:

HP Authorized Dealer Details:

Dealer Name: Kedar Mapsekar

Shop Name: Login Systems

Shop Address: Shop No. 5, Ground Floor, Apna Bazaar, Laxmi Narayan Bldg., Margao - Goa 403601

Dealer E-mail Address: [protected]@yahoo.com

Dealer Contact Number: [protected] (O), [protected] (M).

Product Purchase Details:

Invoice No.: 2318

Invoice Date: 13/02/2009

Please find attached a scanned copy of the Invoice (Filename: Invoice.jpg).

My name and address follow:

Customer Details:

Customer Name: Gerald Baptista

Customer Address: 737, Fradilem, Navelim, Salcete - Goa 403 707

Customer Contact No: [protected]

At that time, there was a free gift offer available on the purchase of HP laptops. A customer could choose between a Philips 5.1 Home theatre or a Kodak 9.2 Mega Pixel Camera. The fact of the matter was that I was initially inclined to purchase a laptop from a competing brand, but HP's free gift offer was very tempting and unfortunately tilted my decision in favour of it. And so I made the purchase and decided to opt for the following gift offer:

Gift Offer Availed: Philips 5.1 Home Theatre (Model No. DSP2200) worth Rs. 10500 (Includes DVD Player with 5.1 output and remote + 5.1 Speaker System)

In order to avail the offer, a customer had to register the purchased product on their Redemptions Web page and dispatch a cheque/DD for Rs. 1499/- towards handling charges along with other necessary documents. As I was unable to do the same due to my busy work schedule, my dealer offered to register the product for me and also dispatch the cheque and other documents. On registering the product before the expiry date, he obtained the following Redemption Code:

Redemption Code: QQVDONDACZ

My dealer also drew a cheque on his own account, and dispatched it to HP Redemptions Cell; the details of the cheque are as follows:

Cheque Date: 13/02/2009

Cheque No.: 132679

Drawn on: Kotak Mahindra Bank, Margao - Goa

Payee Name: Solutions Integrated Marketing Services Pvt Ltd

Cheque Amount: 1, 499/-

Please find attached a scanned copy of the Cheque that was dispatched to HP (Filename: Cheque.jpg).

My dealer later informed me that the cheque was cleared by his Bank and the amount deducted from his account.

Also, since I was residing in a remote area which could cause problems for the courier to deliver the gift, my HP dealer offered to provide his shop address as the delivery address for the gift.

Well, it has been more than 6 months since all this transpired, but there has been no sign of the gift.

To make matters worse, when I e-mailed [protected]@solutions-intg.com on the 20th of July 2009 asking about my gift, they replied back with the following text:

"We would like to update that we have received multiple claims with the similar contact details; hence the claims were put under audit as per the criteria set by HP. During the audit process, the claim has been identified as a non end customer claim. Since the offer got ended in March 2009, we are not in a position to hold the DD at our end for longer. Hence the DD will be returned back."

When I refuted their claim, they replied with the following text:

"With reference to your mail, we would like to inform you that we would be requiring an Approval from the concerned HP Personnel for the processing of the below mentioned claim. Hence, we request you to kindly contact the Dealer or the Local HP Representative for the same."

So I contacted my dealer who e-mailed Mr. Sachin Saini, ASM - HP, with the facts of the case. Mr. Sachin emails my dealer with the following reply on the 31st July 2009:

"I will take up the issue to get the same cleared on priority. Already discussed with Abhijit he is carrying stock issue nationally."

And so I thought that my problem was resolved. However, more than a month has gone by since this discourse and still there is no sign of the gift.

Thereafter, I sent 2 more e-mails to [protected]@solutions-intg.com, but they never bothered to reply. I then wrote to Mr. Sachin Saini a couple more times; neither did he bother to respond.

Out of frustration, I sent a complaint to a Contact HP link on their Redemptions Web page, which was favourably responded to by a Ms. Vandana Bhardwaj, HP India Sales Pvt. Ltd, who in turn got in touch with Ms. Neha Sehgal, Program Executive, M/s. Solutions.

Ms. Neha Sehgal responds with the following text:

"We would like to update that we have received multiple claims with the similar contact details; hence the claims were put under audit as per the criteria set by HP. During the audit process, the claim has been identified as non end customer claim. Hence, the claim has been rejected."

Finally, I contacted my dealer again who requested me to get in touch with in.[protected]@hp.com. I wrote to them yesterday; now let's see whether they respond.

The fact of the matter is that it was my dealer who laid a stake to the claim on my behalf as I have a very strict work schedule and was not able to do the same. HP, without verifying the case or even bothering to contact me, have rejected the case stating that there were multiple claims with the same contact details. Does HP have any ground to do so? Aren't they simply looking for an excuse to avoid redeeming the gift in order to make a saving?

I believe HP is playing cheat on their customers by offering such attractive promotional offers in order to sell their products. As a last resort, I am now filing this complaint with your ConsumerComplaints.in so that some strict action can be taken against HP for cheating on its customers.

Hoping that this issue will be resolved soon through your mediation. Kindly publish the facts of this case so that others are made aware of HP's fraudulent promotional offers and are not taken for a ride like the way I was.

Also, please let me know what action I can take against HP for failing to keep their promise. Since I have been cheated, can I claim a full refund of the amount paid towards the laptop besides some compensation?

Kindly let me know whether you need any other details for verifying my case.

Thank you.

Regards,

Gerald Baptista.

I purchased an HP Pavillion for around $600.00 in 2007. After just a few months of using it, it essentially froze and shut down with an error message stating the difficulty was caused by an unrecoverable hardware problem. Under warranty it was returned for repair TWICE, first in May 2008. HP returned it with the CPU power supply repaired. Then almost immediately after reconnecting it, the same error message and shut down problems were experienced. I returned it again in July and it came back with, the hard drive rebuilt. I reloaded my files and used it but within 1-2 months it would not shut down. It would only go to sleeep. We had to manually shut it down. Then it wouldn't come on. I contacted HP who said it sounds like an operating system problem. Of course I didn't receive recovery disks with the original shipment of it, and since by now the computer was out of warranty, I had to pay an additional $22.00 for recovery disks. These disks could not successfully load as attempted by my IT rep, so I spent nearly an hour on the phone with HP who walked me through every attempt to successfuly load the OS possible. They concluded that the disks weren't loading likley because of a hardware problem. NOW with the computer out of warranty HP wants me to send it in for $260-$300.00 repair to reinstall the operating system.

I have never experienced such disinterest in customer satisfaction EVER. All this stress, expense, downtime in just over 2 years on a NEW computer. I will NOT EVER recommend Hewlitt Packard ANYTHING to anyone.

Like many of the complaints in this forum, I, too purchased a brand-new dv6000se Media Center Edition from Best Buy (with their two-year service plan) about a month after it was released (according to the sales person). I am VERY particular about maintaining my computers, as I know how finicky they can be. I have CCleaner (ccleaner.com- excellent FREE product) which I run approx 3 times a day (more with extended internet surfing), and disk cleanup, remove non-essential progs, defrag, etc. at least every other day. It worked well for the first 8 months or so with *normal* web browsing, word processing, paid P2P file-sharing, and picture storage. Then, the wireless card stopped working. All internal indications (according to the device manager) said it was installed correctly and working fine, however the external light on the actual card had turned from blue to red. After re-installing the driver, etc., etc., HP finally sent me a box to send it in, telling me I didn't even need to go into Best Buy.
After approx a month, I got it back from HP. It still didn't work, and at this time the speakers had stopped working, too. I thought this to be a completely separate issue and consulted the device manager- and again, all indications were that hardware and software were both correctly installed and working fine.
Oh- one more thing that I have not read in anybody else's complaints about this computer yet; the scrolling 'wheel' device on the right side of the mouse pad stopped working as well. That was the least of my worries, however.
I took the computer directly to Best Buy this time and the "Geek Squad Agents" didn't even try to tinker with it and told me it would be about 3-4 weeks until I got it back. 7 weeks later, I got it back with a new wireless card and new speakers, both working fine. In all the frustration, I completely forgot to tell them about the scrolling 'wheel' device, so it had not been fixed...but like I said, that was the least of my worries.
Then, sometime later, the wireless card went out again with all the same signs and symptoms. Lucky me- my service plan was still in effect. Another 7 weeks without my computer. I had gotten used to not using the scrolling wheel on my computer so again, I completely forgot to tell them about it.
Wouldn't you know, it happend a third time. I thought to myslef that this was a "Lemon Law" candidate if I ever saw one, but then learned there had to be three COMPLETED repairs and the FOURTH instance was the qualifier. Ridonkulus. Long(er) story short, my service plan expired two weeks before I took it back to Best Buy who would not bend the rules in light of all that I had been through with one of their "best computers" and their service plan. I guess it paid for itself with the two repairs I did get out of them, but I really wish it would have covered a replacement, as I now have a computer that is inordinately slow, has a really short battery life, the scroll 'wheel' doesn't work, wireless card doesn't work, and now the hard drive intermittently says that it is full, and the unit gets extremely hot. Basically, it's stuck in paperweight mode. Thanks HP and Best Buy.

http://www.hpplasmalawsuit.info/

I purchased an HP Plasma TV with a known defective part. Upon failure this TV display goes blank. The product should have been pulled off the shelves before my purchase.

I have learned I am one of many consumers who was sold a product that was known to be defective. A plasma TV that has a defective board which upon failure displays a blank screen

my hp office jet 3608 was pruchasde by me on 24th sep. 08 and insipte of no rough usage of it it has stoped working recently and despite of continous complaint no action has been taken i request to please do take actions as quick as possible my recent complaint letter no. was [protected] and i was given an address R.T outsourcing servies ltd. shop no.6, 6A.shilp tower pv marg opp union bank of india behind deepak cinema.elphiston west mumbai.there i submitted all details and i was told that an approval will be sent soon and i will soon get a replacement.But till date there is no replacements and my phone bill is instead rising, if such is ur services i guess it was my biggest mistake to buy an hp product.so i request your kind side to please get me a hp printer replacement as soon as possible as my warranty period is going to over by 23rd sep. 09'
hoping to get a replacement soon,
DEEPAK.G.PARDESHI
{[protected]}

I got brand new laptop hp pavilion dv6 1110 ax entertainment notebook and my webcam is not working i tried every thing hp online help spending sleepless night uploading drivers and nothing worked i got the reply from the hp online help that take your laptop to the service center and i did that and the technician from the service center also tried every thing update the drivers and later he told me that its a defected laptop and they have to change the front panel of the laptop and for that i will have to keep my laptop for tow days. . . I am so upset with the hp i am the one who is in loss i did a mistake buying hp laptop its a brand new laptop how can i allow it to repair. . . Hp sold me sold me defected laptop it is hp's duty to replaces it not repair it. . . I work online. . . I am a small time trader. . . N i am facing this problem who will help me hp or god

We purchased an extended service warranty called HP House Call which was supposed to provide in home repair if the problem was unable to be resolved remotely. However, over a 3 or 4 day period of jumping through hoops which included 3 different kinds of system restore, system hardware scans, etc. I was repeated ly refused connection with in-home tech and was told that there is no warranty for in home support. Even after I read them what it said on the internet, they denied me service. I ended up having to sent the computer in because I had no other choice. I filed a formal complaint but even tho' I supposedly got the right person, he was unable to tell me whether or not I was entitled to in-home support. I also read to him the promise made on the HP website, but he said he'd have to look into it. He said to make me happy he would credit my bank card the amount and continue the coverage but I'm not holding my breath. This should be illegal to promise something yet withhold it when it's needed.

I (RAGHU KIRAN.K) i sent a DD worth rs 1299/-
to mentioned address
DD details are as given below...

ICICI BANK d.d
amount of 1299/-

My claim is approved on January /2009 but till date i am not received any gift when i call to customer care no every time they are telling with in 2 weeks u r going to receive the gift every month thats what happening, how can i refer u r product to others

I purchased the HP laptop in November of 2008 and put it together in January of 2009. since I am pretty computer illiterate I hired a competent computer person to connect my HP printer, connect my Outlook and a few things like that. Since then I have spent about as much on serviced calls as on the computer itself. I will allow that perhaps half of those service costs are due to my ignorance but the remainder must be due to this poor product.

I spent oodles on a Pavilion about 18 months ago. I made this purchase because my old admin told me how good HP had been, well let me tell you, there's trouble in Mumbai cause this piece of junk isn't good enough to be a doorstop.

This laptop has had problems since month 4. I would get in touch with HP live support and the barely cogent service agent would have me run through a host of this or that. Never fixed the problem. First thing to go, wireless. After 3 different attempts to fix this, I finally broke down and purchased an RJ45 and just friggen plugged in, HELLOOOOO is this 1998?

Then my CMOS battery told me that it was failing, my time was slipping. Off to HP again, oh no, they won't cover that repair, but I can buy a new CMOS from them for 78 dollars. I do, huh, problem isn't fixed yet. Now the laptop runs even worse.

I take it in for private service, tech can't do much because... harddrive is bad. harddrive is giving a whole bunch of errors. I contact HP, harddrives are never covered says they. OK, fine, I'll get a new harddrive. I go out, get a new one, install it, but hey, piece of junk won't boot up now. HMMMMMMM this seems serious.
So I call HP again, please help me install new harddrive and do whatever I need to do to get this thing booted. A monkey can install a harddrive, it's literally two screws, but this is HP, so maybe there's some ancient IT dance I have to perform while turning screws counterclockwise and balancing a bowl of fruit on my head. Service Tech this time refers me to a manual online... yeah, ok buddy.

I take laptop back to private service guy and he says, huh, Motherboard is gone. HP should cover this. So I go back online with them. After 4 friggen service people, none of who speak better english than a barn cat, someone says that they will send a box and take it in on repair. I send it in, they tell me 3 weeks, pfft ok, maybe they are super backed up because their company makes worthless boxes of garbage.

I get an email today to call HP, I do and am told that indeedy the motherboard is gone, but it's gone because the AC adaptor port is bad, and they don't cover that. If I want to pay them 400 dollars, they'll replace my motherboard, NOT THE AC ADAPTOR PORT, that would be additional money. #(*&$(*#&$(*#&$(*@#&$)(#*%R_)%(_#(() YOU MAKE POOR EQUIPMENT, IT FRIES MY MOTHERBOARD AND YOU WANT ME TO PAY FOR YOUR MANUFACTURING DEFECT!

I tell the idiot on the phone that I'm not paying 400 dollars for them to repair what should have been done for free, she says, then I'm mailing your laptop back to you and HANGS UP ON ME! Poof, done. No further discussion, no supervisor no nothing. Screw you lady for buying an HP is what I'm clearly hearing from this company.

Well I tell ya what, it'll never happen again. Not at work, when we have a requisition for new harddware, I will go out of my way to make sure we buy from anyone but HP. I will setup an account on Monday with Compaq for all of our needs. Not in my home, if I hadn't already bought two HP's, none of which have ever worked right, there wouldn't be an HP in my four walls. I will never promote or purchase any of their goods again.

In this day and age when customers have a variety of choices they can make, this kind of ludicrous service is totally unacceptable. HP Will have to learn the hardway that they must stand behind their hardware, maybe they'll learn that in bankruptcy court.

Nothing but problems for the almost year I've owned it. I've just sent it in for the second hard drive replacement plus othe repairs. HP lied to me and said if I had to send it in for repairs again after the first time they would replace it. I cant count the times or hours I've been on the phone trying to get help from some one I can't understand and the can't understand me. Can never get in contact with any one who has any authority to make a decsion to do any thing accept puut a bandaid on the lemon and send it back. I WILL NEVER BUY ANOUTHER HP PRODUCT. Thank you, Joe Reese

how is it that if you don't use the printer for a month the jets dry up and the printer is useless?do we have to use it every day and waste all that ink?i only use my printer to run off photos from my computer for drawing so some times i work on a drawing for over two weeks.i go to use the printer and all i get is lines.this is cr-p i cant afford a new printer every time i want to draw a photo.why dont they at least give you a warning that this might happen.this is just a cash grab from the consumer for ink or new printers.i can't even find somewhere on thier site to complain?

HP Product: Laptop
Product Code : RM668AV
Serial No: dv 2100

Purchase date: 20/10/2007
Invoice no:RT/ 0205

Purchase warranty start date from HP : 20/10/07
Extended warranty date from HP at additional cost. : Till 19/10/2009

Dear Sir / Madam,

This has reference to the above mentioned HP product.

Attached please find the scanned copy of the invoice for your ready reference and necessary actions.

This product has been purchased from India from HP dealer (Name appears in invoice).

At the time of purchase the dealer has informed purchaser (my self) that he has taken two years warranty at additional cost and product will have two
years warranty for which he has shown us from the HP website that the product is having 2 year's warranty on my name.

Now the laptop is having some problems and when enquired, we have found below things.

1) The dealer from which we have purchased the laptop is no more in business.

2) Laptop went to HP service center where the following was out come
A) Though laptop has been purchased form India, HP India service center has raised hands and confirms that they can not repair.
B) Laptop is US make & purchaser needs to send the laptop to USA at his cost (approx 8000 INR) and risk.
C) Since lap top is under extended warranty there will be no cost of repair.

3) With the above findings laptop went to USA where below findings undersigned came across.
a ) HP USA finds that the make is USA.
b ) They can see the one year warranty but are not able to see the extended warranty.
c ) they are ready to repair / replace the product if they can have on-line warranty document which HP India service center has to confirm.

4) Now that, with the same finding undersigned has been to HP India service center and found the below things.
I ) HP India can show the same (2 years) warranty in their system to me but they can not either forward it to undersigned or HP USA.
II ) This warranty can be taken from toll free no [protected])

5) Undersigned has then called up to Toll free no mentioned above and got the below findings which was informed.
_1_) Complain taken for getting warranty card
_2_) Warranty card snap shot or print out can be obtained from HP service center (which HP service center is denying now to give.)
_3_) Customer care executive (Aparna and Chetan) have issued me the ticket no [protected].
_4_) They were to come back within 2 days but never come back to undersigned.

6) When the case is been registered on one of the online website and forum now since last four days they are calling and telling us to extend the waranty for one more year at the cost of 5500 INR without assuring that they will take care of this laptop repair.

7) Additionally they are now informing me that, this is may be the resale laptop which is never been told by any body from HP or never mentioned in Invoice, when I purchased this laptop.

This is now high time for me to take up the things since Warranty will get expired in moth of October 2009 and HP India service center, HP USA and Toll free Customer care all throws stones to each other and customer is suffering for getting the things done in time.

I am HP customer uses HP products as well recommends family & Friends for the same since a decade but I have not faced any problems like this any time with HP (Not with HP India either or with HP International)

Your prompt action in this regard shall be highly appreciated and customer will save me loosing about 60000 INR as mentioned below

38000 INR Purchase cost
8000 INR (Approx) for sending the laptop to USA
8000 INR (Approx) for bringing back to INDIA
6000 INR (Approx) paid for this one year additional warranty.

Your small help will help undersigned since, I am is presently passing through the really a bad face of my personal life and I have no time to run where ever you all people want me to run and we don't want to go to consumer forum for such a small issue.

Regards,
Samir Vyas.
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FOSTER WHEELER INDIA PVT LTD
Procurement Department.

Fired Heaters.

External DDI: +[protected]
E-mail: [protected]@fwuk.fwc.com
--------------------------------------------------------------------------

Filed on : august 10 2009

Filed by :
Benjamin murray
[protected]@yahoo.com

Filed against :
Hp repair center
45225 northport ct
Fremont ca [protected]

Complaint description:
I have two notebook pc's that were in perfect condition. i decided to put a fresh install of windows vista on both notebooks by pressing the "f11" key which is system restore. both computers would not enter the system restore because the software was corrupt due to hp. i placed an order for a set of restore disks for both pc's. i received the restore disks today monday august 10, 2009. when i placed the restore disks in the systems both computers came up with a blue screen stating "irq equal or less" now both systems were working fine but as i previously stated i wanted to put a fresh install of vista on the computers because after time the systems need a fresh install. i contacted hp support and the customer service reps stated that i would have to pay 800 dollars for the two notebooks because it is a hardware issue with the bios. both systems were working fine until the restore disks were placed in the systems. one system is under a warranty replacement because hp recognized that there was an issue with this computer. the other was in perfect condition but i figured id place a fresh install on this computer as well. the customer service representative wouldnt work with me to correct the issue that was caused by the restore disks. notebook 1: hp pavilion dv6775us - entertainment notebook serial number: cnf7607ylx p/n: kc412ua#aba issue: restore disks caused an error to computer and now i am unable to use this pc when it was in perfectly working condition before the restore disk was inserted notebook 2: hp pavilion notebook dv2310us serial number: 2ce7102z4v p/n: rv322ua#aba issue: this computer was sent in to hp repair and the motherboard was replaced due to hp recalling notebook because they had many customers with the issues. this was less than a year ago and i had to constantly contact hp to ensure that this notebook was fixed. now i tried doing a fresh install on the notebook pc and i am told that there is a hardware issue with this pc as well. restore disk order information order date: 08/07/09 order number: wvb11901 part: vista premium recovery kit total cost: 16.15

Your desired resolution:
I would like both notebook pc's to be shipped and diagnosed on behalf of hp. i own over 7 notebooks with hp and have had nothing but poor customer service with any issues that have ever arised. i would like a fresh install of vista to be placed on both notebooks courtesy of hp because this issues were caused by their restore disks and i would like an apology from hewlett packard. i would also like the cost of both restore disks credited back to my account as this has been one hassle after another

I bought a HP laptop in April and keep crash for the last few weeks. I sent it in for repair and the customer service rep at HP said his tech said I spilled liquid on the keyboard and it would cost over $300 to fix. I did not spill anything, infact, I only use a dry cloth to clean my laptop. I told them I would never buy a HP PRODUCT AGAIN> Addionally, I have a HP printer less than a year old and I keep getting a message now, printer cartridge installed wrong, it is not and I have done all the trouble shooting steps. I guess I spilled something on that too, even though it is under my desk.