IKEA
Reviews and Complaints

Bought this from Ikea in Colorado, took the box home, opened it and laid out all the parts only to find I am missing one key part so I cannot assemble it. This filing cabinet has a LOT of parts and it's really sad that so often when you buy something from Ikea it is missing parts and their Customer Service does not care and is terrible. I just wasted $149.99 and half my day on this nonsense. Ikea is not a bargain--it's a time-waster and time is money!

I bought the Akurum Horizontal cabinets with the Integral N Hinge 130 and 153, about 10 hinges total, over time ALL Hinges failed on the horizontal cabinets, they would not keep the doors up and often time they would slam down on your hands. One by one each door was taken down for the reason mentioned. I would like to have functional cabinets again with proper hinges, please help.

Client Number [protected] Contact Caroline Orienta Tel:[protected]
Order date: 10/07/2019
To the STORE MANAGER Arack Ayadi
We have used Ikea services in Switzerland and United States. Sadly, the service level received in Portugal provides no comparison in quality of service or workmanship.
The kitchen fitted in our home has the following problems still in existence - the service personnel will be coming on 27/08/19 to rectify the following :
The refrigerator and stove have been fitted but the electric plugs not connected
The baseboards were not fitted
The evacuation hood over the hot plates is very, very badly finished around the edges
At the back of the working surface there is a space where normally a moulding is fitted
Inside the freezer compartment the insulating sealer is falling off
We can hardly believe that a company of your reputation can deliver such poor quality. We cannot accept this level of service. We are disgusted and will have no hesitation in taking the opportunity to make sure that other would-be customers do not have to suffer such poor workmanship. This can only be summed up as a total disgrace.
We look forward to your comments
Keith M Woodyatt (Caroline Orienta)
PS Monte de Palhagueira is a retirement village with 38 independent, individual homes.

The above order was placed at Ikea Malaga on Monday 12 August and delivery was promised Tuesday 13 August 1700-2100 hrs with an arrangement for the driver to call us so that we could meet and lead him to our house in the countryside. This did not happen nor did we receive any call to explain why. On phoning customer services 900 400 922 no explanation was given only an alternative delivery date of Friday 16 August 900-1300 hrs. We also emailed. Again this did not happen, no communication was made with us. Again we called customer services the only option being given to us was a third delivery date of Tuesday 20 August 0900-1300.

At that point we sent an email via the website complaining at the appalling lack of customer service from Ikea and pointing out non compliance with your contract to deliver the goods to us as per their Terms and Conditions, Ikea´s Obligations, item 1 plus a demand for refund of the delivery charge. This resulted in a poor attempt to call us at 2159 on Saturday 17 August, three rings with no time to get to the phone. A subsequent email was received requesting us to call customer services yet again for a "solution" to this ongoing problem which we have done today Sunday 18 August at 0956 speaking to Sergio. He informed us that the delivery charge which we had paid could not be refunded in spite of the disgusting handling of our order therefore no "solution" to the problem other than a promise for delivery on Tuesday 20 August.

We demand an assurance that our goods will be delivered on Tuesday 20 August but have little faith in this happening. It appears impossible to speak to anyone in the management structure of Ikea.

Relevant documents are attached but previous emails sent via Ikea´s website are not available to copy.

An immediate response and solution is requested.

Email [protected]@gmail.com or [protected]@gmail.com
Phone +34 [protected] or +34 [protected]

I ordered a new couch a month in advance before moving into my new apartment and my roommate sold her old couch in anticipation. However, the day it was supposed to be delivered it was not. I called customer service to inquire and they informed me my payment was never received so they cancelled the order. I AM NOT mad my payment wasn't received. However, I am mad that they cancelled the order and did not inform me and left me expecting a couch. As a college student, an ikea couch is a MAJOR investment and this experience has been horrible.

We ordered furniture -about 39 pieces, from the Laurel Maryland Store.

In summary:

1. The order was placed incorrectly by the store agent - in retrospect we notices that the store agent was overwhelmed, so many customers, very few staff
2. Only 38 out of 39 pieces showed up - so they delivered 1 piece short. We had to go back to the Laurel store to re-oder
3. The delivery company refused to move the furniture into the appropriate rooms - Ikea at the time of order said that since we are purchasing furniture for the entire house, the delivery company (one they recommended, and we paid for) will move the boxes into the appropriate bedrooms, living room etc - the delivery people refused to do so.
4. Today we find when TaskRabbit (the company Ikea recommended will help us put the furniture together) came into put the prices together that the wrong bed slats were sent - now we will have to go back again to Laurel
5. What makes this experience very unpleasant is that the customer service line never answers the phone - even the in-store manager said they know it is a problem, but they have not been able to resolve.

We thought buying furniture from Ikea would make our lives easier, however we are now very disappointed - we will have made 4 separate trips to Ikea to sort out these issues (as the customer services line never picks up.).

Chances that we will purchase from Ikea in the future will be very low.

I have placed an order online on 8/1/2019, and it was estimate to be delivered by 8/3/2019 9am - 9pm. So I stayed home all day that day to wait for my delivery. But it never came. I called customer service the next day, I got through the line quickly and asked the agent to schedule another date for the delivery, but i was put on hold for around 30mins because the agent need to communicate with the delivery company. After that, the agent told me they can deliver it on 8/8/2019. So I took a day off from work on that day to wait for my delivery. Then it was late afternoon, and I didn't get any calls or message on my phone. So I decided to call Ikea customer service, and they transfer me back and forth only to found out that the delivery was delayed again and there was no further date they could tell me to expect my delivery.

I called the next day and every time when the agent trying to transfer me I get disconnected after it was asking to give Ikea feedback through the automated system. It was the 4th time that I was able to reach to a nicer agent that was willing to help me. And I was trying to cancel my order at that point but only to found out that the order cannot be canceled now since is already out the door. I asked when can I expect my delivery, the agent told me it could be the next day, or it could be several days, but he wasn't sure the exact date.

So now, I don't know what the next step should be. I already lose some time from work having my delivery delayed couple of times. I couldn't track my order, and there's no way to find out where is my order now. Please help if there is someone out there.

Dear Customer Service of #Ikea Hungary,
You asked me what the problem was on the online form. Be prepared that is going to be hard. I guess this level of complexity being not really high, it will still be beyond the contemplation on #Ikea Hungary side. I hardly doubt, there would be even one person to understand and care for this letter in #Ikea Hungary, but I keep my hopes up for someone in the Global HQ would pick this up.
It includes incompetency, lack of respect and proper seriousness. I bought 2 mil HUf worth of material from you on 18.07.2019. The delivery happened on 21.07.2019. They just left the material in the ground floor and did not carry to specific rooms. I had to sort out the 370 boxes amounting up to 1800 kg myself, just to find out that there were missing articles. So Next day I went to #Budaörs store, explained the situation and got the missing parts.
I had to wait until 06.08.2019 for the assembly team to barge in. It was just 2 people for 370 boxes. I was lucky they were nice decent people and they did their best to finish the job, but they could not. Guess why ? Because there were missing parts to finish the assembly and there were excessive parts. So it turns out that either the design was wrong in the beginning, or the assembly guys did assembly wrong. Of course, it was my burden to explore this. So I went to #Budaörs shop again for the 3rd time. Without any proper explanation, I was told that I needed to buy some additional stuff to complete the assembly and #Ikea would pay for delivery & maintenance. They were so gracious!
So I bought them and guess what I was appointed 09.08.2019 for delivery and 15.08.2019 for assembly. Basically for a purchase which happened in 18.07.2019, it will be one month and God knows if you can handle proper implementation by then. Today is 09.08.2019 and I started writing this complaint on the online form exactly at 19:30. You know why ? Because I waited in the house from 15:00 to 19:00 as it is written in the paper for home delivery. Guess what ? Nobody came. Of because all of #Ikea clients are supposed to sit at home and wait for delivery that never comes. You think this will happen like that. No way Hose! I will take this to the top level possible. I will even write to #CEO of #Ikea if necessary until the responsible people for this circus show learn a lesson or two for their incompetency and this will not happen to someone again.
The garbage pile of torn boxes is still sitting on my garden. You were supposed to pick that up, but that did not happen also. I called your call center today, they said they were going to call me back and of course they did not! I have stated this on 07.08.2019 with Customer Service face to face also.
I have no hope that you can actually get any thing properly done in your operation. You are an embarrassment to #Ikea #Worldwide. With this level of service quality and lack of proper business execution, #Ikea should shut your complete operation for it would render #Ikea brand value hazardously.

I received a songesand wardrobe this morning and the right hand panel is damaged nearly broken into two pieces. Despite numerous attempts to contact customer service the phone lines are not taking calls due to heavy volume. I then tried to email ikea but the form makes no sense for me to explain the problem. Where do I go from here? This is really frustrating to have parts lying about the house waiting for assembly because of your delivery companies negligence. I am very upset with ikea who cannot package a flat piece of furniture without damage.
Malcolm

Placed an order online on 7/20 was offering to apply for a ikea credit card with 25dollars off my purchase didn't get my $25off as soon as I doble checked that wasn't there I calld customer service to get it resolved 9am to 10pm I ddnt get through until after 5 days finally today I got through and the person who answered was not able to resolved it.

Dear Ulrika Biesert,

I always wonder how IKEA manages to implement this great employee culture full of openness, easiness and professional behavior expanding all over the world.

We just moved over to Palo Alto in the US and it was more than surprising how different the people's perception appeared to me. Hopefully just exceptional cases to us, however those employees I had conflicts with excused/ blamed their mess due to "the IKEA processes", which I think is very sad.

If possible, I would be happy to explain my little case to someone in the local management in Palo Alto and hope that I can contribute to some improvement. The manager in charge I talked to today was not even willing to listen.

Thanks a lot.

I am a German Passport holder, have worked in many countries all over the world working and I am a big fan of IKEA principles.

My contact details:

[protected]@icloud.com
Mobil in the US [protected]

Best Wishes,

Stephan Buchholz

I made an order in the sum of 2440, 29 under order [protected]. I was missing the cushions for the Sandbacken couch. I informed Ikea of this several times.

Not only did they ask me if I counted the boxes received and I had to inform them that logically I do not have x-ray vision and am unable to see through cardboard, they made a replacement order under ref [protected] that they CHARGED me again for.

The replacement order never arrived. I wasted a day waiting for the transporter to deliver the goods . I was told by the unhelpful and haughty representative to call on Monday .

So, I call on Monday. 3 HOURS on hold where the line cut repeatedly, the reps hung up when stating they would transfer. Apoplectic when I got through to a rep, I was told that I had to call again Thursday . No solutions offered, Refusal to transfer to a supervisor and when I stated in English that it was [censored]ing [censored], the rep hung up .

I have been following this up via email and have been LIED to. The idiot rep didn't even investigate, just provided an old tracking number linked to the original order and said it had been delivered.

I did my own investigative work and found the transport company number. I called them and they confirmed that it had not been delivered and to call Ikea again. So I have and was again hung up on when the agent was "looking into my dossier". Now, I am STILL waiting on hold - over an hour now after I had to call back TWICE.

I have already submitted a complaint to EU online dispute regarding this matter as they have charged TWICE for undelivered goods and seem hellbent on committing active fraud by not delivering goods that have been paid for.

I will be making formal complaints to both Leiden HQ and French HQ regarding the awful and obstructive customer service . If my goods are not delivered this week I will be persuing this in Justice.

Avoid IKEA online sales. I am thoroughly disgusted with the service and idiots they hire who are incapable of doing more than reading from a script and following a flow chart.

I have been a customer for more than 30 years...in all that time I have always gone to the local store to search for covers.. Over the years I have had, the dark blue "flowers/vines, " blue stripe, pink, white, sand, and the latest is faint ice blue.

Nothing is available anymore except the hideous (My opinion)brown floral. I thought the yellow plaid was horrible but, this one could top that.

Please make other colors...I truly think if you offered other fabrics, plus maybe for an additional charge, "customized" it would be an excellent decision. I encourage people all the time to shop at IKEA, but where I live presently, your color choices don't do well at all. Bring back or add additional fabrics, please. It will be such an inconvenience to try and find another company to buy from,
Thank you for your time

I ordered a couch and wardrobe via ikea Turkey online web site on 16th May 2019 however i could not recieved the items yet.I called call center on 22thMay; Still no return.
I checked that my delivery is on carrier dock since 18 may and hold as out of distribution territory.I can not reach carrier via phone and either ikea inform me when i can have my goods or return back my money.by the way i searched and saw that there are alot of people in Tukey with same problem with me who had shopping from ikea internet .It is pitty and fact that Ikea Turkey ignores customer satisfaction about the services.Goods and designs are welcome but services are also a important criteria to choose a brand again or sustain a client continuity.