InTown Suites’s earns a 4.8-star rating from 88 reviews, showing that the majority of guests are exceptionally satisfied with accommodations.
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Bad management
I would not stay at Inn Town Suites in Savannah. The manager is a disrespectful piece of [censored]. He lets employees do whatever they want, They damn sure do not do their job. The maintenance guy is the only one that does his job, then extra because of the people that do not do their job. Housekeepers do not know how to clean the rooms when they actually clean...
Read full review of InTown SuitesManagement
As long as Larry is the manager I will not stay in the INN TOWN SUITES in Garden City/ Savannah, Ga. There are things he does unfairly, he shows favoritism. I have seen him say things to the maintenance guy that isn't fair or right. And completely take the side of the two girls that do not do their job at all. Also, the maintenance guy had an injured foot...
Read full review of InTown SuitesMaintenance man’s wife
While I was staying at intown in Greenville on wade Hampton, the maintenance man's wife made the comment "you need to sit down before you fall down, junkie." How would she know anything about me? We're there cameras in my room if I was to be using? It was extremely offensive and degrading. Another housekeeper told me that she was paid by someone to "meow"...
Read full review of InTown SuitesManagement is not doing her job locked out of room and have been inconvenienced
I have been staying at the Intown Suites in Kannapolis NC and the management there has done a very poor job at providing good customer because I have been locked out of my room since November the 24th and I have tried several times to contact the office at this location and I have also tried to contact the after hours person on duty and have not received...
Read full review of InTown SuitesAbusive staff, filthy, substandard & unsafe rooms, inadequate means of complaining to corporate
I moved into RM 128 at the Intown Suites In Jackson, MS around September 27th. Right away I had a bad feeling about the hotel. It's was just an ominous feeling. The hotel appeared to be very run down and many of the tenant appeared to be on very hard times where they would not complain about rooms not having promised amenities or abuse from staff. At places like this I knew that the chance for abuse would be high and I was correct.
I walked into the Office and I thought I was dealing with the clerk. The woman seemed friendly but she was not professional at all. I was booked into the room. I had driven a long way so I did not really inspect the room fully until the next day. The room was filthy. It appeared barely cleaned. Other door had a huge gap at the bottom were bugs and rodents and even snakes could easily enter. The room was missing the microwave. When I ran the heater there was a strong burning smell. The fire alarm kept flashing red and beeping.
I notified the office that the room was missing the microwave. By now I found out the clerk was General Manager Dana Kanode. She said a microwave would be brought out. One never was. Weeks went by. No microwave. I also realized the ac and heating unit had a dirt, soot and mold buildup. Everytime I ran it, it would blow out black chunks with a musty earthy smell. I developed breathing problems. I had to stop running it. During this time I went by the office continuously to request the ac and heating unit be replaced along with a microwave brought to the room. Nothing was done. I called customer service several times. I recorded the calls. I pleaded with them to escalate my concerns. They refused. I called corporate and left messages. Nothing. I sent a fax. Still nothing. I sent an email. It bounced back. Finally I took pictures and sent them to media relations at intown suites.
They never responded to me but had the ac and heating unit swapped same day. By this time I was finally brought a microwave.
But I noticed very unusual behavior from the office manager Dana Kanode that gave me bad feelings. Every week when I would go into the office to pay, she would claim her computer was down. She never wanted to process my payment. She would tell me to come back repeatedly. I also noticed the office had sporadic hours. Dana Kanode stayed gone it seemed for extended lunch breaks. When I would reach her she was abrupt, hostile and rude.
Finally it all came to a head a few days after I sent the email with pics to media relations. I left to put my trash in the trash bin and apparently put it into the wrong bin and the security guard decided to immediately evict me. He was aggressive. Yelling. Walking up on me. I had to call the cops.
Because I put the trash in the wrong bin the security guard would not even let me pack my belongings. He wanted me to leave immediately. He came beating on my door with another man. Demanding I leave. He blocked the doorway to my room while I was forced his way in. He use his foot to block me from closing the door. I am a woman and I was frightened. I said I would leave and asked for my money for the remainder of the week to be refunded and he screamed no refunds! The general manager Dana Kanode came running out and she also said no refunds.
Horrible way to treat a guest. A quiet guest at that. Dana Kanode yelled that I had contacted the corporate office. So I guess this is what this was about. Intown Suites abuses customers. Even the cop could not believe how intown suites acted.
Desired outcome: I want a refund for the remainder of my stay plus the time I was without a microwave and having breathing problems from the ac.
This complaint has been resolved automatically due to user's inactivity.
Floating general manager
I was at the office today Saturday August 28th by 1 p.m. and nobody was there this happens every Saturday. Well today the floating general manager was there and he wasn't there earlier so I could pay. He got there about 230 245. He said that I had pay to 319.00 because I was late. When I said I was there earlier he said pay or get out. So I paid it. He wa...
Read full review of InTown SuitesDangerous lack of privacy
Charles the head maintenance person simply walked into my room without knocking when there was no maintenance issue. He then asked to see my key card and began rifling through my things until he found it. He then inexplicably asked me questions about if the key worked in an accusing tone as if I were there without paying. He saw the receipts immediately...
Read full review of InTown SuitesMy (6) months tax’s money
On 7/30/21 around 12:30pm I Mr Donald M. Richardson stop by the office at 90 oxmoor Rd Birmingham AL 35209 where I have lived and paid rent for (182) days and it was my (6) months now I'm a resident and by the mayor Randall Woodfin office and the State of Alabama tax revenue office told me Mr Donald M. Richardson that I'm should get back ALL of the...
Read full review of InTown Suitesi am going charge hidden fee pay for my room and problem with roaches
I have a problem with roaches, management holding people mail, going in people mail, sending people to the wrong room. I seen management sticking money in there pocket.
Desired outcome: I want to be fix
This complaint has been resolved automatically due to user's inactivity.
Room assigned being dangerous and unhealthy. I need to evacuate due to health concerns.
My name is Juan Antonio Bernabeu and my phone number is [protected]. I recently have to come to San Antonio due to my new job/occupation here. When I reserved this room (313 at In-Town Suites) I was told that it was a clean room in good conditions, upon arrival I noticed that the door located from the bedroom to the bathroom was in very bad condition...
Read full review of InTown SuitesComplete about the worker
Worker walk into our room why we was sleeping at 12:10 am and when she realized we was in the room she say sorry but she was with 2 other people and we heard them say when they came back pain medication was tooking from my room and we being disrespect and lie to by worker please call me at my name is maureen [protected] thank u for the help if u can
Read full review of InTown SuitesSuite not efficient for extremely high payment
folio 20529 suite#207 RESIDENT: Chelsey Sherrell I am writing this complaint in regards to the service I am receiving, as well as the price in which I have been/ am paying for this service. On 4/5/2021 at approx. 4:00 am, I received a knock on the door via management responding to what I believe was a call from the residents below us. Management advised u...
Read full review of InTown SuitesNo water at intown suites on 8530 east independence blvd
I checked in Monday afternoon before 3 pm with KB I believe his name is, and he said he sent a couple times about this I am assuming he sent to corporate office. No one gave me paperwork or let me know when I checked in that there was no water so most of the day I had no water on Monday I was suprised and shocked since no one told me till after it was turned off. I would like to be credited for a free night instead of checking out Monday that I can Tuesday. I am in room number 334 if need to contact me, Please email me back about this soon as received. I am a good customer been coming here for awhile, I would like to continue so please give me the credit for a free night. Thanks again from Melissa Preslar, I hope to hear from you soon.
This complaint has been resolved automatically due to user's inactivity.
room
Hi I called in to reserve a upgraded room and I was told to come in the following day before 7pm to complete my reservation. When I went to the office to complete my reservation, the lady in the office booked me for a renovations room not the upgraded room. So, that is the first problem. I accepted the room because she said that's all was available. When I...
Read full review of InTown Suitesno screens in windows
I've have been living here in Elk Grove Village since May and I have been treated extremely well by everyone who works and lives here. I only wish we can get screens for the windows. The building needs about 30 screens. Also I wish for garbage cans at all the exit doors. I'm alway cleaning up after everybody cause no garbage cans except the large disposal on the other end of the building.
This complaint has been resolved automatically due to user's inactivity.
room 311
On Friday August 25 a lady in 312 sink fell off her wall and flooded my room which is 311 and her room 312 I went to the front desk to notify them that my room was flooded he said ok later on a maintenance guy came and got the water off the hardwood part of the floor with the wet vac. And told me him or the property manager on duty would come back and do...
Read full review of InTown Suitescustomer service
I have reached out several times over the past 2-3 weeks about this location and the people that work here. No one has taken the time to respond to me so that me concerns were addressed. I have reached out via phone and via email. As a resident who paid to stay at this location for over 6 weeks I must say that I would never recommend to stay with thi...
Read full review of InTown Suites and 1 commentstaff
Last night I had a staff member trying to break into my room. I was in here alone (female). Went to front desk this morning and was treated like I was a liar. I told the guy at front desk I seen this guy doing this to other rooms the other day. But hey would not listen. I paid for 2 more nights here as I have no where else to go at the moment. But very...
Read full review of InTown Suitesunethical behavior
There was another incident today 8-9-19 the same representative Shawnte. I went to renew my week and she continued to ask me about the fee when I told her that i would not have it all i would pay towards it because I was off work from a heart attack. I told her that it would have been paid had her or the other employee would have told me when i had someone...
Read full review of InTown Suitesmanagement
I have lived at the intown suites for over two months...I have been asked by management many times over for pain pills and drugs...Me and my husband both have been in several confrontations and one lead to my husband going to jail...and management has called my personal phone and threatened me and my family to harm us and then lied to the officers when I called the law and reported her she told them she only asked me for money and this has all started because she had me move into her personal home then her son threatened to murder my husband so we moved back into our room that was still in our name...this is starting to get scary and dangerous
This complaint has been resolved automatically due to user's inactivity.
No matter where you are your rights are important. If you can call the police and press charges. That is so wrong.
There was another incident today 8-9-19 the same representative Shawnte. I went to renew my week and she continued to ask me about the fee when I told her that i would not have it all i would pay towards it because I was off work from a heart attack. I told her that it would have been paid had her or the other employee would have told me when i had someone to pay it when I was in the hospital she then proceeded to say Well if your daughter would not have thrown the trash out the window you wouldn't have the fee. And I told her that she was very rude and if her and her collegue would have paid attention the fee would have been paid. She then started to yell and say she was not rude she has tried to help me. Keep in mind there is a lobby full of guest. I then told her that every review on the website is about her and her attitude she said she didn't give a damn about what it said. I told her that they call me every Friday to renew the room why didn't she call me when she seen that it was a past due balance or call to let me know that my daughter's breast pump was just sitting there. She said Clearly no one was in the room which was not true I have a 1 yr old baby in there along with my 17 year old daughter she continued to yell and told me that I didn't have to stay there I could leave I told her I was not going anywhere and she just took my money she continued to yell and said that she will call the police I told her I was not going anywhere and she just took the money off of my card. I did call her a disrespectful [censored] [censored] because she continued to yell and be unprofessional and threatened to call the police all of this in front of people. I walked out of the lobby to avoid me either going to jail or risking my kids and grandchild getting put out while i was at work. She then came from behind the desk out in the hall and yelled you can get out today you will now be back next week. I have been staying here for over 6 weeks and i have had nothing but issues with this location. I paid $315.00 for 5 weeks and still paying money now to be treated like this from an employee who has received NUMEROUS OF COMPLAINTS ON HER and no one has done anything about it. And I pay too much money to have to go through what i have been going thorough and we feel uncomfortable. I have made several complaints on line and have gotten no response. I will be finding another place to stay since she said that we will not be there next week. I advise you all to pay attention to who you have working for your company. I would personally not refer anyone at this location and the way my concerns have not been addressed is not a good look for the company... And what is even more upsetting is that no one has reached out to me about my issues.
1/5
The front desk person shawnte is very rude. I have made several complaints and none have went answered. the first complaint was the people that stayed above me. constantly making noise like they were coming through the floor. I work 2nd shift and this noise goes on when I get off, through out the night and in the morning. I called 4 times before contacting the front desk person during the day only for her to say with an attitude in these words well I never knew anything about it. first of all the ghetto [censored] girl gets off at 7pm so she wouldn't be notified I called the person that was on call and a report was never filed. the second issue is the guy bill came and said if you don't want to be charged a littering fee then we need to get the diapers that was thrown out of the window and they had it on camera. she didn't show me the footage and on top of that when I sent my daughter down there to get the diapers they was not even the brand that my granddaughter used. and the dumb [censored] still charged me $50.00. then there is the housekeepers that don't clean and walks around hitting herself in the head. they come in that room one day a week and I have to literally sit there and tell her how to clean. she does not do anything but spray some [censored] on the sink and toilet. does not vacuum does not sweep before mopping don't clean the shower I have left [censored] out just to see if she will clean it and she didn't. she only brought 1 set of linen for a two bed room and got a attitude with my daughter when she asked her for another set. I reported her about not cleaning since I was paying $315.00 a week and the only response I got was she is old. I don't give a [censored] if she is old or not she don't need that job if she can't do it. so they put the $50.00 balance on my room I had some health issues and was not working so I had assistance with getting the room paid. by this time my tax credit kicked in shawnte stated that she put a letter under my door about the balance which she didn't, when it was time to renew the room I asked her what was needed to be paid to get me thorough the week. she stated $240 something dollars. I go down to the office 4 days later and her words was I got bad news anthony didn't charge you for the trash fee. but she was the one who took the payment when it was time to renew the room. it is not my fault that 2 employee's over looked that was not charged especially her since she is the one who put the charge on there in the first place. she said it would go on the following wees rate. I am pissed! because the [censored] didn't even have the courtesy to call the room and let me know. s$270.00 is a big difference from $320.00 I was very pissed and contacted corporate 2 times and have yet to receive a response. I shouldn't have to pay because of their [censored] up. last but not least, my daughter had a breast pump delivered there and no one from the front office contacted the room to inform us that is was there. it was delivered at 11:49am 8-8-19 after calling several times I finally left a message around 4:30 5pm and that is when my daughter was told that it was there. they are very unprofessional and don't know how to deal with the public. for the past 6 weeks she has displayed nothing but a nasty [censored] attitude. one person that worked there looked like he was on drugs. then the 2 housekeepers came in one day and one said no one is supposed to be in the room when they clean. [censored] that if the [censored]es don't clean while I am in there watching I know they are not going to do anything if I am not in the room. I would not recommend this place to a [censored]ing bed bug or stray animal. I feel like she has a problem with me don't like me or whatever because I spoke my mind and making my stay uncomfortable. what is sad is no one has reached out to me from the corporate office and I have emailed 2 times and left messages. I am waiting on the availability for my house this raggedy [censored] place needs to be shut the [censored] down — this is a review that I have done 8-8-19 since no one has gotten back with me in over a week about my experience.
InTown Suites Reviews 0
Overview of InTown Suites complaint handling
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InTown Suites Contacts
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InTown Suites phone numbers+1 (800) 553-9338+1 (800) 553-9338Click up if you have successfully reached InTown Suites by calling +1 (800) 553-9338 phone number 0 0 users reported that they have successfully reached InTown Suites by calling +1 (800) 553-9338 phone number Click down if you have unsuccessfully reached InTown Suites by calling +1 (800) 553-9338 phone number 1 1 users reported that they have UNsuccessfully reached InTown Suites by calling +1 (800) 553-9338 phone numberCustomer Service+1 (800) 769-1670+1 (800) 769-1670Click up if you have successfully reached InTown Suites by calling +1 (800) 769-1670 phone number 0 0 users reported that they have successfully reached InTown Suites by calling +1 (800) 769-1670 phone number Click down if you have unsuccessfully reached InTown Suites by calling +1 (800) 769-1670 phone number 1 1 users reported that they have UNsuccessfully reached InTown Suites by calling +1 (800) 769-1670 phone numberGuest Services
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InTown Suites emailsmedia@intownsuites.com77%Confidence score: 77%communicationlegal@intownsuites.com75%Confidence score: 75%legal
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InTown Suites address2727 Paces Ferry Rd SE # 2-1200, Atlanta, Georgia, 30339, United States
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InTown Suites social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 04, 2024
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