Jack In The Box
Reviews and Complaints

When I walked into the door with my service dog, the manager started yelling "no dogs allowed". I told her that he is my service dog and she said "you don't look like you need no damn service dog". I ignored her and continued to the counter and she came to register to take my order. I ordered a number 1, bacon and swiss buttery jack, she them told me in a ride tone that I can not order that without explaining why. I asked her why and she responded that they don't have bacon so if I wanted bacon then I might as well kick rocks. I told her I don't care about the bacon I just wanted that sandwich with large drink and fries and she took my order. After I got my food and drink I was walking back to hotel and I was about 200 yards away when I decided to look in the bag and she only gave me a small cheese burger with a small fries. I did not turn around and walk all the back for many reasons and one is that I never wanted to deal with a disrespectful person like that again. Jack in the box in la marque tx emp: Desiree JIB#617.
I don't expect special treatment being disabled but people need to have some respect for wounded veterans on veterans day.

Today's date is 11/9/18 at 11:25a. I ordered food from the Jack in the Box in University City, MO 63130. I ordered a meal which came up to $7.29. I was told that my debit card declined. My debit card was charged $12.14 and I was not awarded a refund. My co worker ended up paying for my order in which I have a copy of the receipt as well as a copy of my debit card statement which clearly shows that my debit card payment didn't decline and I was charged $12.14. I took the receipt along with my debit card statement which shows that the payment was charged to my card for Jack in the Box. Some lady name Iyana made the transaction as she messed up on all four of our orders. When I talked to the manager she said I had to wait 24 hours to see if the pending charge would drop off after showing her the bank statement. The manager made me wait 10 minutes before even trying to settle the situation but came with a nasty attitude. If your told that your card has decline how can you produce a receipt. My name is Ebony Brown and I would like to get my money back as I will never go back to Jack in the Box ever again. My phone number is [protected]. This is a fraudulent action and it needs to be taken care of asap. I shouldn't have to wait if I was told that my card declined and was still charged after being told it declined.

Why does Jack in the Box tell you to download the app and receive free coupons but every time I visit the store at 1228 Robert B Cullum Dallas TX 75215 - they never honor the coupons - its not fair to customer - I do understand not all stores participate but this store picks and chooses when they want to accept coupons. I've used other coupons there before. please advise

455 Earl Rd Shelby NC 28150

This Jack in the Box location has been out of ice for exactly two weeks! That is ridiculous. I understand equipment break downs happen, but management should have had this fixed by now. We went exactly two weeks ago, were told at drive threw they were "out of ice, was that ok"...and was told the exact same tonight.

Chasity

Every time i go the location in riverside ca off van buren blvd and California they Always tell me there card reader is down there only accepting cash why is it this is the only place when I go early in the morning that they tell me they only taking cash when other facility i go to at this time twke my card so every time I go I get no service cause they tell my there only taking cash please email me with a response please
[protected]@gmail.com

At the Jack in the box on harding blvd i went to get food and the manager that was working that night in drive thru, which was 10/3/18 has the worst customer service, she cursed at me because i couldn't hear her clearly and she slammed the window in my face. I was not able to eat that night because she refused my service when i said i was going to call corporate. This is not the first time i have had problems with her, can someone please talk to her about her atitude and her language because that runs customers away and i stay in the area so i love going to that location. Thanks in advance.

On 10/30/2018, Me and my brother went out for lunch . We were both undecided on whether to try the Carl's Jr. "The Pastrami Thick burger ", or the Jack in The Box "Red Eye Steak Burgers ", so we decided to try Red Eye Steak Burger, after trying it, we were so dis satisfied that it made me angry, because we could've enjoyed the Carl's Jr. Pastrami Burger instead, and if we weren't traveling on the freeway, I would've turned around and requested a refund . The burgers were totally not enjoyable. The bread was hard, the meat was dry and the burgers were small . We would've been better off ordering a small hamburger. Very, very disappointing. And hopefully get a refund on both burgers.

I ask for 4 tacos and chicken strips to the cashier then i asked her for small fries and a large soda i was going to pay separately for the fries and soda didnt want a combo .I explain to the cashier. I didnt want the combo but she said, she was refusing service. And got agressive and insulting my daughter and said to wait for her after work to fight my daughter.

ordered 3 orders of pancakes only 2 in the bag and no sauce for them. Also a week prior we came to the same store and not all the food was in the bag, seems like this is an ongoing thing with this store. If I'm paying for food I want everything I ordered in the bag. we tried calling the store and no one answers the phone. the number on the receipt is [protected]. Please train your employees to make sure all orders are in the bag. Thank you

I ordered a order of tacos and 1 chicken sandwich. When I opened my chicken sandwhich it looked weried so I took off the bun and the chicken patty was torn in half and it wasn't even the whole patty it had pink stuff on it in the inner side. This order was at 8:30 at the jack in the box in San Antonio to 78242 Vally hi area. I think it's disgusting and appalling that they would give some one food like this. It wasn't even busy I was the only one In line so there's no excuses. I threw my whole order away due to being worried they did something to my food. plus the young lady never gave me a receipt for my order.

It was fairly early in the evening when I pulled into the drive-thru and ordered the sourdough grilled chicken club. the cashier asked me to pull around to the side of the building all we were waiting on to complete her order was the chicken. Only to discover when I open the box at home I had a Sourdough Burger, not a Sourdough grilled chicken... Thought I was asked to pull around to wait on chicken? Kids I guess?

Corinth Ms store #221 ordered a apple pie and it was strawberry instead and he has allergies from strawberries got it wrong 4 times in the same visit and took 15 minutes to get our order. Terrible management no organization at all. Other customers were complaining too, some walking out so you could lose business if you ignore one complaint cause word of mouth spreads quickly. Please make some improvements so we can keep enjoying the food.

I just went through the drive thru window at the San Clemente location. It was hard for the lady to hear our order so we pulled to the front window. We ordered a spicy jack chicken sandwich with cheese. We said no onion or tomato. The lady kept saying with onion and we said no without. She got very upset and informed us in an abrasive manner that normally it doesn't come with onion so she was confused. we apologized and said that we just wanted to make sure there wasn't any onion. She scoffed at us and continued on. After receiving the order we pulled out and upon biting into the sandwich there was only onions and cheese. I tried calling back for the past twenty minutes and for some reason there is no answer and the mailbox is full. This seemed like it was very deliberate since she spent a good while explaining that it did not come with onions and on the receipt the order was correct so I'm confused. I'm sorry if she had a bad day but don't take it out on me and my meal. I'd be happy to send the pictures I've taken of the receipt and sandwich. Her name is Maria according to the receipt.

I'll stop by Jack in the box this morning at 49 E. Cross Timbers for breakfast I ordered a supreme burrito when I got the Burrito the eggs wasn't scrambled and it had a sausage and ham laying on top of it it's a shame that you pay your money and can't get the employees to fix the you food right the way. I've add a picture because this is not the way it looks on the sign. Pittyful!

My six-year-old daughter Anabella had an accident today October 25, 2018 between 7:25 PM and 7:30 PM at the location in Sylmar on foothill Boulevard.My daughter slipped on a wet floor she hurt head, left arm, and her back. I reported the accident twice to delete in charge she did not take any action or bothered to ask how my daughter was doing all she did was yell out with someone to go in mop the floor. There was wet floor signs but nowhere near the wet floor. I hope you guys can assist with incidents since your employees did not care about my daughters being. My daughter is now complaining of pain. So hopefully guys can help. Unfortunately your employees have poor customers service and no safety skills.

I love jack but it seems that im constantly getting the qromg order I currently dont have a car and I have to walk and take the bus to ger to jack in the box I ordered a double bacon cheese burger and got only a cheese burger and I didnt realize I jad the wrong oder until I got home I dont believe I should pay more money for less food I hope I can be reimbursed for this inconviniece I took a picture of my recipe and burger

I recently went to the jack in the box in la Marque Texas I had a ribeye burger meal and my wife had a buttery jack meal we purchased our food on our lunch break when we went to eat it was burnt and had plastic on the burgers I have tried to talk them they don't answer there phones I would like this taking care of immediately this is horrible service

Saturday (10/20/2018) morning after leaving gym around 5;45 am I stopped by Jack in Box in Terrell, TX 75160 it was closed, also this morning after leaving gym at 4;45 am it was closed again. Is there new store hours? It still says you are open 24/7. If the hours have changed I believe the new hours should be posted. My name is Debra Lambright I live in Terrell for the past 30 years and in the last week your company store has been closed.

I'm an independent delivery contractor working for Door Dash, a food delivery service compny. On 10/24/2018, A VERY rude jack-in-the-box employee named Cecilia, a team leader at Jack In The Box at 4375 Genesee Ave, San Diego, CA 92117, insisted to take my phone, I only wanted to show her the order, did not her to take my expensive phone from me, i had another employee dropped my phone before!

She insulted me in front of other Jack In The Box guests and some in line were not happy about her attitude towards me!

Sunday October 22nd I purchased my breakfast in the drive through of your location on Figueroa in Los Angeles. I paid with my Bank of America atm card and was given my food before my card and receipt which is not the usual order of the transaction because I go there often. I was distracted by a telephone call o recieved from my daughter and drove away without receiving my card and receipt. I didn't realize until the next day that my card was gone and by the time I realized where it could have been I canceled the card to be safe. I was charged $5 by my bank to replace the card as well as other inconveniences. The attendant should have given me my card back immediately after completing the purchase per usual. I returned back to the location and was given my card but the challenges had already occurred. Please let me know how I can be compensated as a loyal customer.
Thank you Jack!