Jack In The Box
Reviews and Complaints

This was September 29, 2022 at around 7 o'clock pm

We went to get dinner and our gift card was not honored. I checked it by calling the number on the back of the card they said we had 15 dollars on it, but, JIB would not honor it! It was just before payday and we were real low on money. Altogether bad experience. Why even have gift cards if you are not going to honor it? This location is at 11th Street and Memorial (new location) in Tulsa, OK.

12:30 am on 09/27/2022 I drove down to the jack in the box on 56th in tacoma wa and when I get there I am told they can not help be because they have to many online orders to do I looked up the store and it said open 24hrs and I also tried to call but no one picked up the phone and this is not the first time it's happened to me I drive all the way there for nothing

At a store in Alta View in San Diego, I had mobile ordered for a bacon ultimate combo and an extra soda, I pulled to the drive thru box and I was not greeted or anything, not even a "We'll be right with you" so I went over to the window and absolutely nobody was in the store. There was a car behind me and they did the same thing, but the employees took the person's order at the window. I go back to the drive thru box and 5 minutes pass and I am greeted rudely with a "What can I get for you" I tell them I'm here for mobile pick up, and they tell me to wait, so I wait about 3 more minutes and they say "Did you need anything else?" To which I answer that I was waiting since they told me to wait. When I finally get to the window, the same car that was behind me is now in front, and the people in the store are listening to music and just hanging out. The car in the front leaves after 10 more minutes of casual talking, and I get to the window and I get my stuff, but once I get home, I saw that I was only given a burger and my drinks, no fries. This was at around 1:20am

The Jack in the Box on Woodside and Winter Gardens in Lakeside has to be the worst Jack In The Box and all of San Diego they will take one order at a time at night so you'll end up waiting in that line sometimes up to 45 minutes they've been out of shakes now for over a month and this time I couldn't even get a Dr Pepper I paid $13 for a double Jack curly fries and root beer that is absolutely ridiculous and when I got to the window I said I should get a free dessert for that since you didn't have two of the things that I wanted and they just laughed at me I mean handed me my order this isn't the first time I've had issues with this Jack in the Box but it's going to be my last I won't go back there again and this happened September 15th at around 11:30 p.m.

I recently went to Jack in the Box on 1200 W Glenoaks Blvd. I ordered a grilled chicken salad more than once. Sometimes, the salad is not fresh and sometimes, they get my order wrong. They gave me a sandwich by mistake. They also get my drink wrong because they don't look closely at the flavors on the fountain drink machine. They don't have a machine for customers to use on their own. Also, the employees sometimes take a long time attending the counter.

I went to store # 3989 and ordered a breakfast platter that was listed at $4.99 and they charged me $6.29 for it. I asked the manager to correct the overcharge and she refused to correct it or to give my money back. The order number is 119 on the receipt and also they did not give me my receipt until I demanded it. Also they did not give any utensils or napkins or condiments. also the manager was very unprofessional and rude.

At approx 7:15 PM I went thru the drive-thru; I ordered a six-piece chicken tender; when I got to the drive-thru I was told by the cashier that I could only have 2 sauces for a SIX piece order; I asked to see the manager who promptly told me that the cashier lied to me and told me the most I could have per policy was 2 sauces. He proclaimed that three was policy, and I asked for ONE additional sauce (this certainly isn't asking for the store), and was told that I would have to be charged for the additional sauce... He hadn't even given me the third one at that point and I had to assert myself just to get what the policy provided... I told him that that was [censored] and I would never come back to your facilities; Ever! I don't know how many millionaires you have come to this store, but considering that you are one of the highest priced in the land and also consider this; Massive layoffs and devastation of the middle class is coming; You should be making sure your customers feel appreciated; your businesses survival may be a stake. The manager's response was that he would be glad to step outside with me if he wasn't on the clock, and asked that I come back to fight him when he got off.

I ordered the grilled chicken sandwich combo and thank god it fell apart because the tomato’s inside were moldy. I feel bad for anyone who ordered this sandwich and ate it without looking like I almost did! It happened today on 9/07/2022 around 11:50am.the issue happened at the jack in the box in lake Elsinore, CA. I would like it if I could get a refund. I did not take any other action other than filing this complaint because I went through the drive thru due to my son being asleep.

Arrived in drive thru

Worker said they were closed in drive thru and so asked if lobby was open. She then said yes, so went inside and no workers at the counter. A few walking around doing nothing. Didn’t ask if we needed help nor asked if we wanted to order. Then heard someone order in drive thru?!Playing around in the restaurant the workers. Terrible restaurant. Will never return. Management must be horrible or non existent. Will make sure everyone does not go to this jack in the box. Awful!

well, it's such a bad thing that this restaurant sucked with how the restroom was maintained

yall are a big corporation or franchise and its sad to know that yall cant afford the good brand of toilet paper, yes yall heard me rite! the toilet paper with ONLY 1 ply, cmon, the restroom had lots of pieces of toilet paper scattered everywhere from where the customers couldnt even rip it off! the trsh cans nasty, full of trash too, im assuming thats how the managers house looks like! no respnibilities whatsoever! poor hygien and lack of preparedness!

(KAPAHULU) store. I had to ask for good /better prepared sour dough burger/ @ this store they pre dip the tacos...very soggy. The people who work there don,t really listen to you the customer. I Love JACK In The BOX. To me it seems like this store is slipping. And yes i consulted with management It fell on deaf ears. Thank you. Matt Cipressi. [protected]@outlook.com

On Sunday August 21, 2022 in Diamond Bar, Ca 91765, at 5:53 p.m. my wife and I went to Jack in the box and ordered the Dodger promotion for two. The employee did not know about the promotion even through they had a sign in the drive thru. We had to explain and was given the order back to us. We were given the order and my wife looked at the receipt and we were charged for one of the Jumbo Jacks. We ordered two drinks and a order of French fries and told the employee for two. Attached is the receipt showing the charge. I would like either a refund or some type of compensation. Don't have a promotion without informing everyone of such.

Thank you

Chuck Rivas

21433 Running River Ct

Diamond Bar, Ca 91765

I received a liver transplant in Denver and Since 2015 I have been going back and forth from Fort Collins to Denver. I've had 4 major surgeries and on one occasion few months back I had an infection and had just been released from the hospital and I had two drain tubes hanging out of my stomach. My wife went into your bromfield Jack n box and asked for a fresh sandwich. they prepared one using same ingredients. She ask again for a freshly cooked one with all ingredients. After Mary asked again the manager began screaming at the top of her lungs.at my wife then through no fault of hers. A group of teens began yelling Keren and surrounded her. would not let her out of the store and the manager laughed at her and said try and get me fired. you cant im a god here.

a young girl stuck her phone in my wifes face and Mary grabbed it and then handed it back to her. the girl filled a false claim my wife hit her. My wife was charged with simple battery. Closed her mouth and did not defend herself being a senior citizen she really didn't know what to do. she had to write a letter to YOUR manager stating she was sorry for yelling. Which she never raised her voice one. and in court she allowed them to read the false statement.  I couldn't believe my wife didn't defend herself. All because your manager couldn't fix a fresh sandwich and be nice. We thought long and hard about suing your store. But why it takes money and we are so broke its not even funny. so we are another victim of Jack n the box. So this will never go past anyone who can do anything or even care. just a waste of time

I ordered the chicken strips from the Steubner airline, tx location on august 13 around 12:30 PM. they were As close to an edible as any fast food I’ve had before. The meat was chewy and hard depending on which bite I took the breading was greasy and falling off. Basically, I paid 13 bucks for curly fries and a Coke. If this is how your chicken strips always are, you should probably just take them off the menu and add another burger instead.

Good Afternoon my name is Jeremy Lee Sullivan I am an author/ musician/ advocate. I have a huge complaint where your employees are targeting/ abusing me because I am a hetero sexual male. I have reported this to the United States Attorney General and now need to bring this to your attention.

I originally was going to have this resolved with a male manager after being attacked by female employees. Yet after I left the store a voicemail to talk to the manager "Daniel". An angry woman called me back, and that is evidence of more harassment/ terrorism. I will have this store shut down if you do not resolve this.

Here is a copy of an incident report to what transpired. I am in litigation world wide against an LGBTQ cult who have waged war on heterosexual men. And the treatment at your store only validates your establishment is on the same agenda. I am expecting an out of court settlement or I will proceed in full litigation towards removing Jack in the Box from operating in the U.S. plus.

(The incident report is here on my google drive.)

https://drive.google.com/file/d/1-uMczNA9pbt-I5uLkfCGDQL7PyHokEwv/view?usp=sharing

Love

Jeremy

sullivan.lee.[protected]@gmail.com

[protected]

(Please text before you call for my safety.)

At 9:30 am on August 2, 2022 I went to the Jack in the Box in Rancho Bernardo California to purchase a gift certificate. There was no service at the inside counter until yelled for help. A man who said his name was Jose finally came to the counter and said he was busy. I told him I wanted to buy a gift certificate. He then left the counter and went to the drive-up window. I called again for service and in a few minutes he returned. I said the service here is not very good and he told me to get out. I needed the gift certificate for my grandson's birthday so I waited to complete the purchase. Jose finally came back to the counter and I again asked to buy a gift certificate. He then said "we only take cash for gift certificates" in a gruff manner. I repeated that I want a gift certificate, showed him the cash and he finally started preparing the certificate. During this transaction, Jose left and returned to the counter five times.

I noticed one female employee sitting in the back area and another female employee sitting out in front of the counter in the customer eating area. One or both of them should have been helping with customer service,

This experience was painful and unprofessional. The attitude and behavior displayed by Jose has no place in public service and reflects very poorly on the your whole organization.

My brother went and got food from east Alton/ wood river location the plastic clip that holds your bag of buns closed was in my cheeseburger! First bite I’m chewing on a plastic clip for bun bags. This is unacceptable. I almost choked on that! The clips scratched the crap out of the roof of my mouth and tongue. Thank heavens the worst outcome didn’t happen. Food came from east Alton/ wood river IL location. Happened at 11:45-12am 8/1/22

Hello, I went for breakfast on 7/31/2022 at 8:30 am, as I usually do, at JIB#3595. I ordered The French toast breakfast platter combo , 1 6pc order of french toast sticks , and 1 ult bfst sandwich and some drinks. Usually i have no problems but today with my order it was incorrect I had pancakes instead of french toast. I went inside to the location to explain that my order was wrong and instead of being helped I was being told what I ordered and that the woman made more order correct and she wasnt wrong. i was getting upset i ended up only asking for my money for the breakfast platter which was incorrect she only gave me back $5.49 when the platter totaled $8.49. After being disrespected by this woman who refused to provide her name after taking off her name tag I let her know i would be filing this complaint her response was [censored] YOU! I feel completely disrespected as this is not the type of service I expect to receive when my order was the one that was messed up.

On July 27,2022 I visited Jack in the Box on Corner of Rainbow blvd and Windmill on Las Vegas,Nevada.I bought some combos including 2 fajita Pita.

the other combos where ok but the 2 fajitas not they just put Lettuce inside and they cost almost $8 per combo.No chicken at all.

Store #7267.

My address is 6357 Bold Regatta Ct

Las Vegas,NV 89139

Name Jose Alarcon

order # [protected]