JC Penney
Reviews and Complaints

Re: order #[protected]

Didn't have shirts on sale in store, had to order on line.
Ordered 8 shirts, different colors.
Took 6 days to get email stating order was shipped.
Took 2 days to get email stating package was delivered.
Didn't get package.

Called in to say no package.
Was instructed to call back in 3 days if no package arrived. Was instructed to file a complaint was USPS.
Did not receive package in 3 days. Called back. Was instructed to call back "tomorrow" if still didn't arrive, due to weekend.

First attempt at USPS was unsuccessful, didn't know shipping from address and did not see the box for shipping address unknown. Second attempt to file a claim with USPS was successful and is in process.

Called back next day and was given a rude customer service operator. I was put on hold multiple times and kept being instructed to answer the same question repeatedly.

I was told I could have a refund. I said I wanted the shirts.
I became angry, frustrated and could no longer communicate adequately.
I told the service rep that I would hang up.

I still haven't gotten the shirts.

Problem:
Purchased online one (1) pair of Haggar Work to Weekend PRO Relaxed Fit Pleated Pants item #[protected] ordered on 27 September 2019.
When trying them on one day after delivery I discovered a very small hole (perhaps a flaw in the material weave) on the front of the left leg. Returned them to J C Penney per printed instructions on the shipping paperwork, using the enclosed return shipping form, and including a statement of the problem.
Penney imposed a penalty on the return price, and neglected to pay return shipping via USPS.
I assume you will wish to correct this apparent error.

Richard Donley

We bought a Mattress thru your store in Brighton, MI. We had it less than a year and the mattress caved in. It took 6 1/2 weeks of calling, going to the store 3 times because no one called back and finally had the pick-up done on 10/8. Huge relief or so I thought. On 10/11 rec'd a call on my vm to confirm that pick-up had been done, I called back and spoke to Danielle and confirmed that the pickup had been done, end of story or so I thought. I come to today, receiving a call from JC Penney Corp to tell me (now that my mattress has been picked up and taken away) that because we have not contacted them to confirm the pick-up they were cancelling in...SAY WHAT. This is horrible customer service - all the time we have put in, all the calls, all the in-store meetings and now I have no mattress and you are cancelling the pick up. So I call again, speak with Ashley, she put me on hold, for 15 minutes I sit on hold, no one ever comes to the line. So I hang and call back get put on hold again, this time a Supervisor comes to the phone by the name of Tana, she also states that she saw all the communication going back and forth between me and the Co about this pickup and how hard I was to track down, not true I said - I rec'd no call because they were to call my husband and not me...but of course that is in their records but it is fabricated, just wow - it would have been nice to have a sincere apology, but no that wasn't happening with her. So she states that she sees that the mattress has been picked up and the credit will be 10 business days ( I was told from the store 4-5 business days) So the joy I get is to call back because obviously this company will not be proactive and doesn't care about customer retention.. Will not ever buy anything else from here again. You can't even find out who to escalate this stuff to. No accountability must be nice. I would just like my refund and trust that I will get it. If JC Penney really cares about their customers, can they tell me how they are going to make this right. I feel like I was a bother to most of the people I dealt with which is odd as most companies would like you to buy from them.

I want to start off by saying the staff and stylist at the salon are fantastic. However, the Decor is really dated and boring. I feel like I'm in a geriatric salon at an assisted living place. I don't feel like I would get a new, cutting edge hair experience at first sight of the salon. I just want to end this by saying you owe a make over to your stylists and patrons.

Ordered on sept 21...its oct 3 and I have not gotten my order...it was to be del to my home door...cust ser wont help..they passed me off to ups...but ups wont help because its penney policy to pass the pkg from ups to the post office instead of del to my door...now I have been passed off to post office...am now on 45 min hold to speak to person because I only have ups tracking..no post off tracking number...no one will help me ...penneys lied to me...they said its ups policy to pass off pkg...but ups said its penneys policy...they assured me it would be del to my door...now they told me I have to find my pkg and go get from where ever it is?...I am old and dont have a way to go find my pkg...if I did I would not have ordered on line. Penneys cust service is very rude and just dont care...wont help. What am I to do now...my phone will die before the post off ever answers the call.

I brought this bra on Sunday 09/29/2019 and the wire already came thru on 10/1/2019. It hasnt even been a week. I've had bras last years without the wire poking thru. I was very surprised by this since the bra looks expensive and good quality.

I dont have my receipt because this bra fit great and was comfortable. What can I do now?

Thank you,
Amanda Burse

My girlfriend bought my promise ring at jcpennys and it fit perfect she even got the warranty on the ring I took it in so they could send it to get it repair it was bent but when I got it back my finger was getting red, itchy, and I react to fake jewlery its called nickel allergy i have a rash on my finger so I had to take it off and haven't wore it since. I took it back to jcpennys I wanted another one or I wanted my money back they had told me they would send it back but why send it back its going to be the same band the same ring and its going to do the same. I am so disappointed even with the damn warranty so now I will never get to wear my promise ring and never will buy jewelry from jcpennys again and I be sure to let my family and friend know bad service!

Managers are unprofessional they don't know how to run a store and abuse their power by watching us and timing our breaks which is really creeping thank goodness I'm leaving there I feel bad for the rest that have to stay . It's been hard working there for a year now I can't stay there anymore due to the managers thinking their the boss, Also were not allowed to talk or sit it's a horrible working environment and there is too many rules that even they don't follow I'm sick of them doing this they really need to be investigated since I worked really hard and was getting the same pay as the new employees

I was in your Pikeville, KY store 9/27/19 to purchase jackets for my grandchildren. The only one I could find for my granddaughter was an Xersion that had no tags on it. All the Xersion merchandise had sale tags on all the racks. I bought my grandson one as well. Which rang up on sale. The jacket for my granddaughter was apparantly the only Xersion piece in the store not on sale. I believe it was because there was no tag and the jacket was not on your website. Maybe an older one that should have been on clearance? Anyway the manager, Catrina, would not even check that all the other Xersion merchandise was on sale or anything. She just simply walked away from me at the checkout. I DO NOT like being done like that especially in front of other customers. And there were several saw this. I did buy the jacket simply because I had told my granddaughter she could have it BUT I regret doing so. I hope you will respond to this. I believe I should be credited what the discount was on Xersion when I purchased this jacket. I did put the purchase on my JCP card. A similar jacket on your website shows original price $32, the same as the one I purchased, with a sale price of $14.88.
Xersion Girls Long Sleeve Hooded Cardigan Preschool / Big Kid
LOWEST PRICE OF THE SEASON!
$14.88salewas $3253% off
The last 3 lines are from your website.
Thank you for your attention to this matter.
Tammy Standifur

My husband purchased 3 pairs of jeans from JC Penny in North Aurora about a month ago. First pair he put on the right back pocket seam split open. I set them in a pile to try and sew. Today he put on another pair and after a few hours the same seam, right back pocket side by the middle, split all the way down. They are unfixable. These are the jeans he's always worn and never had an issue before. The knees or wallet pocket (left side for him) always go out first. Have you changed the way your making them? Can we get replaced pairs or a refund?

I went school shopping for my kids this summer (August 13th). Went to River town crossings JcPennys (Grandville, MI). I got my youngest daughter two pair of your skinny Jean's. We love these pants and have never had a problem with Arizon Jean's before that's why we get them. She has wore them one time and they already have a hole by the back pockets. I buy these Jean's because they last but this is very upsetting when you pay good money for these and they have already got holes in them. Please help me on this matter.
Thank you
Amanda VanderPool
[protected]@hotmail.com

Re: Job Numbers 746731 and 750310, Christine English, East Lansing, MI
To Whom It May Concern:
I ordered blinds and shades from Penney's on June 21 for 4 rooms of my house. Numerous problems have ensued which require revisions to my bill.
The Morning Sky cellular shades and Lightweaves roller shades arrived on time, but, following your instructions, I waited to schedule installation until the rest of the order arrived. The rest of the order was late. The Morning Sky and Lightweaves shades were ultimately installed one week after the promised 6-week window. The installer reported that one roller shade was damaged and should be replaced. Thus 3 salable items were installed one week late. Those 3 should be discounted 10% for lateness.
The Cocoon Scarlet cellular shades arrived on September 4, 5 weeks after the promised 6-week window. Again, because the rest of the order had not arrived, I waited to schedule installation. When I did call to schedule installation, the first date available was October 1, 9 weeks after the promised 6-week window. (I declined it and will install them myself.) The replacement roller shade arrived today. Thus 3 items, presumably undamaged, would have been installed 9 weeks late. At 10% off per week for lateness, these should be discounted 90%.
On September 12, 12 weeks after the order was placed, Penney's informed me that the Cosmic Light cellular shades were unavailable.
We owe you for 3 items installed 1 week late at 10% discount. We owe you for 3 items which would have been installed 9 weeks late at 90% discount. We owe you for a partial installation. All other charges to my account need to be removed. We can bicker about what you owe me for stringing me along for 12 weeks on the Cosmic Light shades before telling me you couldn't get them. We can bicker about how much of an installation fee you should get for installing 3 of 9 shades. I propose that we bypass bickering and conclude as detailed below. If you are unhappy, you may sue your vendors. If we are unhappy, we will be suing you.
As soon as my bill reflects the new total of approximately $1, 171.00, I will pay it in full and close my account, and you will not be troubled with us again. Thank you for your prompt assistance.
Sincerely, Christine English
Item Orig price Late price 20% off + new card Final price
MoSky1 $551.00 $495.90 $337.12 $337.12
MoSky2 $870.00 $783.00 $532.44 $532.44
CScar1 $270.00 $29.00 $19.72 $19.72
CScar2 $240.00 $24.00 $16.32 $16.32
Roller1 $323.20 $290.70 $197.68 $197.68
Roller2 $323.20 $32.32 $21.98 $21.98
CosLt1 $531.00 Unavailable 0
CosLt2 $531.00 Unavailable 0
CosLt3 $531.00 Unavailable 0
Installation $192.00 Partial $100.00
NEW SUBTOTAL $1, 225.26
LESS PAYMENTS MADE $110.00
NEW TOTAL REMAINING $1, 115.26
ESTIMATED TOTAL WITH TAX $1, 171.00

I purchased on 9-1-2019 with CASH a Queen size Mattress, Box spring and Frame with the service of haul away, to take away the old. The Frame was delivered DAMAGED in the box. I decided on 9-6-2018 to CANCEL the entire order. I spent over 2 hours calling NUMEROUS 800 and 877 and other numbers to CANCEL this order. Calling the main number for the store, calling the JCP.com numbers and then calling all the Synchrony numbers. Speaking with numerous people and getting NOTHING definitely resolved, everyone kept "spinning" and nothing actually getting done. I even spoke with the STORE MANAGER at JC Penney Deptford. A pleasant guy, but not one to take the responsibility and time to help resolve this. I then spent from 11:00 to 2:00 on 9-12-2019 speaking again with the store, jcp.com and Synchrony. Getting so upset, disgusted and crying that I had to do all this leg work myself in order to get back my Refund when I paid $1520.41 in CASH! "They" then had me speak with a manager at Synchrony named Christina. I was so MAD at this point I told her why am I doing all your jobs and spending all my days trying to get this resolved. I don't work for you "guys" THIS IS YOUR JOB NOT MINE. I was crying, loud and upset to the point that I said "I don't care how or whom you need to go to, to get this resolved, I WANT MY CASH or a CHECK BY WEDNESDAY 9-18-2019. I said thank you to Christine and I said I am hanging up now. I was furious that NO one wanted to take responsibility or be accountable and fix this IMMEDIATELY when I called to CANCEL THE ORDER ON 9-6-2019. Now it is 9-13-2019 and I don't feel comfortable that this has been successfully resolved. I don't have the confidence that the employees at Synchrony will do their jobs. JC Penney and Synchrony have had use of my CASH from 9-1-2019 earning money for THEM. "THEY" owe me more than just the $1520.41 at this point. I am so disgusted and cannot believe that any banking/financial institution can operate in this manner and still be functioning. THE CEO Margaret Keane needs to be shamed and reprimanded by the BOARD and her employees need to be fired! Apparently I must have previously spoken with a "Maria" because she said she did not want to hear the story again. When she said that she was issuing two checks she did not mention that the amounts included the TAX. But were NOT for the FULL amount. I had to call back to get this explanation. What a BAD SHOW nobody wants to be CLEAR and no employee wants to be held accountable or be responsible. When you speak to someone they don't even say who they represent: jcp.com or Synchrony, they just keep transferring you to another person and nothing gets concretely resolved to any positive satisfaction. RIGHT NOW i want my money back IMMEDIATELY ALL $1520.41 OF IT IMMEDIATELY! AND I WANT A WRITTEN APOLOGY FROM SOMEONE IN AUTHORITY FOR ALL THE HOURS, FRUSTRATION, THAT JCP.COM AND SYNCHRONY HAVE CAUSED ME TO HAVE SUCH STRESS TO HAVE A STROKE OR HEART ATTACK!

I received the most abysmal haircut I have ever received yesterday ay your Spartanburg, SC store by a stylish named Allen. It is all chopped up. I have long areas next to very short areas. One side of my bangs are hanging in my eyes. The front is terribly uneven. Nothing is blended in. I paid a good price for this haircut. I knew going to you salon what I would be paying. I thought I would get a good haircut. I called to see if I could go in to get it straightened out. I was told that Allen would not be in until tomorrow after 4pm. I was told that I could not be put on his schedule because then I would have to pay for another hair cut. I would have to call after 4pm to see if he can get me in. I really just like my money back. As an aside, the guy had a very bad odor. He smelled as though rather than showering he sprayed himself with body spray. Not pleasant. I expected better.