JC Penney
Reviews and Complaints

I placed an order online on Jan. 18, 2018 - I was told that it would deliver within 2 weeks. It is currently Feb. 12, 2018 and I still have not heard from the trucking company to schedule the delivery. I called this morning to once again try to get tracking information. I was connected to the trucking company and I'm now being told I will be contacted on the 14th to then set up a delivery date. If I would have known it was going to take almost a month to get this TV I would have never ordered it from your business. I had family in from out of town this past weekend and had no TV from our family room. I am extremely frustrated to say the least. I have called numerous times to try to track this shipment and was put on hold for over 30 minutes at least two times. When you give someone a delivery window it should be more accurate and not deceiving.

I was just at a Jcpenney store in Shelby Township MI and was disappointed to see that there was not even one item of lingerie that was plus sized. With Valentine's Day this week, I went looking for some thing sexy to wear and not only was there not any Valentine's intimates in my size (although there was plenty in small size), there was not even something I could buy for my grandmother. Shame on you for not considering 1/2 of the females population in the country. Oh yes, and when I asked about it, I was told that maybe there is something on line, but she wasn't really sure.

Hi I was just emailing you because I called in today to cancel an order the representative was so rude. Left me in the phone talking with out her saying anything for 5 min. I could hear her yawning. She was really rude I asked for her name she said it was Mary D. I doubt that's her name was waiting for her to hang up so I could see if I could rate her but it seemed like she never hung up..
my name is Cindi Ponce had never had an experience like this but was awful.

In November, I ordered a leather life styles sectional couch, order # [protected]. On December 19, 2017, the delivery company delivered a sectional with mismatched leather. I kept the chaise, thinking that this error would be corrected, and refused the love seat section. I called customer service to tell someone of this error, (45minute wait), and was told that I should have refused the chaise as well. I was told that if I still wanted the sofa, I needed to reorder, so I did, (#2018-[protected]-9986). I did not hear back from JC Penney in February, so I called customer service again (35 minute wait), and asked to cancel the order, because a new sofa could not be delivered until sometime in March. I was told that I would have to pay $125.00 for shipping the chaise back.
Having to pay that amount for a mistake that was not mine seems like poor business practice. It has inspired me to support local businesses, and not to buy anything from JC Penny again.

I work for the US government and am stationed overseas. Last August 2017, a representative, Ms. Patricia Ferguson, from JCPenney at 625 Black Lake Blvd Olympia, WA 98502 came to my house to help me with window décor. She was very helpful and I ended up spending over $3K to on custom window treatments. She assured me the order would arrive before November, which it did. I scheduled an install time on December 16th, to coincide with a trip to my home in the US. The installation guy came and did a super job installing the blinds. However, the blinds were missing the hooks to install the drapes. He promised to return in a few days with the clips to finish the job.

Before I left the states on January 22nd, I visited the JC Penney store to get an update on my order. The supervisor, Sharon Knoblauch at [protected] x 5, assured me the clips would be ordered and installed. She was not helpful and did not think it was a problem that the job had not been completed in a timely manner. I arranged to pay my relator to come to the home to let the installation guy in our home. She agreed to pay for this if I had the realty company provide a written bill. It is now a month later and I have not heard a word from JC Penney regarding my order.

Here is the problem. I have been a JC Penney customer all of my life. I trusted JC Penney to do a good job and complete it on time. My order should have been checked to make sure everything was there and ready to install. It is problem that half a year has passed and I still don't have my drapes installed. This is not what right looks like.
I am requesting that someone with some authority look into my order and get the problem solved. It is not fun being stationed overseas and having to worry about this order. I am requesting a discount for the great inconvenience this has caused. Please send a written response to this email to:
[protected]@mac.com

I went today to buy makeup and needed a shirt, I leave to get a shirt but didn't know I wasn't suppose to take th makeup out of Sephora. This undercover security [censor] decides to come to my cart and grab my purse and my baby nieces bag and go through it finding out that I wasn't trying to steal the makeup. Took my makeup and told me he was taking it to sephora. I walk to sephora to pay for my makeup and after spending 160 dollars worth of makeup realized I got treated like a criminal. I am so upset and won't be going back to that jcpenney.

I went to jc penny's in burleson, tx right before they closed on thursday night. As I took them items to be purchased to the cashier the system went down. Not anyone's fault that I know of. They proceeded to take my name and number and place it with my items (as well as a few other buyers) and said they would call the next day. Friday and saturday I went to work, but had no missed calls or messages. I went back on sunday (one of the clerks remembered me and the situation), but the items were no longer available.

My issue is not with the system that stopped working. My issue is that I was told I would receive a call and that items would be set aside for my return (in which case they weren't).

My boyfriend bought what was sold as a 14kt gold rope chain paying OVER $500.00 for the chain. We had it appraised for an insurance policy and upon having it appraised we came to discover it was actually not gold in fact that it was gold plated! We took it back for a full refund and I believe the store is aware of this practice. I want to know how you are going to make this right! That is bait and switch and false advertising at is worst! I guided him there to shop and trust me had I been with him I wouldn't have let him.purchase it. The value was less then $50.00. I wonder how.many other people have been scammed by this practice in your stores. It's disgusting when you trust a company as old as yours only to discover the scam you are feeding your consumers. We are considering contacting an attorney as we videotaped the entire return process. Lets just see how willing you are to make amends for this crap!

I was in this particular store today and once again someone decided it was time to rearrange the whole store. I came in to go to the dress department and when I saw that now there are coats where the dresses used to be, I had to ask someone where the dresses were. She proceeded to tell me that they were now scattered throughout the different departments. Awesome. Not only were they scattered on the lower level, they were also upstairs. Really? Should I have to walk the entire store to look at dresses? If the idea is that I will look at other things while I'm walking the entire store, that's mistaken. I was ticked and left. The other thing that really blew my mind was that now the women's underwear and bras, that used to be discretely upstairs, are now downstairs in the busiest part of the store. If Penney's thinks that women want to be all out in the open while they are looking at these items, you are mistaken once again. The store looked very disorganized with all of these goofy changes. With Penney's being in the financial trouble that they are in, you would think the ones in charge would think these things thru a little more before distrupting the consumers shopping once again.

My daughter and I were recently in your store trying on dresses for a a school dance. She found one that she loved but the store didn't have her size, so we looked online and there was one. I agreed to order it it because it said that we would get it by January 29, 2018 no later than January 31st. We didn't receive it on January 29th and it said it was in transit. January 30th came and no dress delivered. January 31st came and no dress! I called and talked to a man...I explained to him that we ordered it over a week ago and the dance is 3 Days Away! He said it was lost! and there were no dresses in that size anywhere. He didn't say sorry, he wasn't sympathetic, nothing! He said I could look for another dress. I didn't receive any email or call to let me know that this happened! He said it was shipped on January 24th. REALLY?! How could we look for another dress with three days before the dance?! I was put with my daughter last night looking for a dress and came up with nothing! My husband talked to a woman yesterday and she said she cancelled the first order and reorder the dress and they would waive the overnight shipping. Oh some hope i was thinking...got home today from work and NO DRESS! SO UPSETTING AND FRUSTRATING. My husband was hung up on today from a female when calling about no dress yet again today! My daughter was crying and says she isn't going to the dance. Great way to go through freshman year of school! Teenage years are already complicated and for your company to do this and not even care! Your employees regarding the online services and shipping are rude, callous, lack any training in customer service . I can't believe this is how your employees treat their customers. In retail...the motto is.. Customers don't need us we need them.
It would be a great gesture to at least let me know that you received this email.

Order # [protected]. First order
Order# [protected] Reorder
Imagine how I feel as a mother seeing my daughter sad, upset, not wanting to go to a dance, mixed emotions that are all negative her first year of high school.

The 1/7/2018 at miday I bought at the Manhattan Mall a 12 pice cookware stainless set Cooks JC Penny Home.
But the product was incomplete. It was suppouse to be 5 cooking pots but the te are o only 4. The one is missing is the saucepan with lid 2.5QT 2.3L is missing.

When we took the box was close so the girl at the cashier din't check it.

I realize when i came back home that the product was Incomplete
I Want the saucepan or a refound.

I bought my husband 4 pair of these jeans. They fit him great. The problem is they are falling apart. Holes everywhere. Holes in the front and back of the legs. I know it isn't my washing machine because his Levi's have not had this problem. I would like replacement jeans if they aren't going to fall apart like these have. I noticed several others have complained about the same thing. What is the solution? We exist on social security and can't afford to throw money away on faulty products.

I ordered a dress on Tuesday requested 2 day shipping because I needed for my daughters dance on Saturday. Never shipped out so I called on Thursday and the man I spiked to said they didn't have the dress anymore, so I picked a similar one and he said he would overnight it I would have it by Friday. Got up Friday morning and tracked it hadn't even shipped yet! So I called and the women said I've never heard of overnight shipping and that she couldn't cancel the order! I said well the guy I spoke with yesterday had no problem doing it! This place sucks I will never order from u again!

To whom it may concern;
Your online, phone, and store customer service is VERY lacking. The employees in the actual store dismiss you as a customer and automatically scramble as if they have not been properly trained to handle a compliant, let alone have no idea on store policys when asked, and if you request a manager; they lack in the store policies/and or info as well. Then if you actually find the online contact numbers for a complaint or for general info, you get re-routed several times through the automated phone system, regardless of you speak to an actual person. You as a company lack extremely in customer service, I would expect more from such a well known, aged company.

Hello i purchased furniture on jcpenny.com on Nov 15, 2017. i was told when purchased that item will be delivered on dec 12 2017, still don't have. after numerous call with jc penny they are unable to find the items, i have received a call yesterday 1-30-18 stating that a delivery would be next day from 7-9 am . i call the warehouse at 10am to ask where are the drivers they said they will be there soon. i call back at 11am and now they said the delivery is not coming and they lost the couches again. I need someone to get back to me asap

thank you
Rob Fisca
order number
[protected]

I'm very upset! I ordered a women's jacket and ur employee sent me a pair of black pants instead. I called the 1-800 # and was told to return the pants to get a credit. Why should I have to go to the store and process the return when all that needs to be done is send me a return label and jcp send out the jacket. It makes no sense that I have to go to the store get a credit for the jacket then reorder it. Jcp can spend my jacket out before I return the pants. I don't want the pants they're not even my sides and I didn't order them. I'm so very upset!

I received a pair of boots for Christmas and have worn them about 5 Times. Yesterday I noticed a faded spot on the right foot boot on the upper left top side. The black color appears like it faded, it does not rub off. These are brand new, I never used or put it near any form of spray products, heat producing, or anything of that matter. Is this common for these boots or is it just a weird encounter? Their very comfortable boots just wish they didn't get destroyed already.

I purchased a washer dryer combo on dec 24th which I returned for a different model at delivery.

Jc penney told me I will get a credit for it. It has been a month now and I haven't got it. Every time I call their rep says they have put in a cancellation but nothing happens. When I call after 3 or 4 days the next two says the same thing.

Worst scam artists ever. Please do not waste your money on these [censor]!

This was the most frustrating in store pick-up I have ever experienced. On 1/8/2018 I ordered a canvas and a comforter. I got notice that comforter was ready for pick up at the Fairlane Mall Location. Get there and they say canvas has not arrived. Contacted jcpenney customers service and was told canvas was delivered and gave me the fedex tracking number and the name of the person who signed. I go back to jcPenney on my lunch our and give this information to the cashier. The cashier contact the person who signed for canvas but that person denied. Now Im getting frustrusted, and tell the cashier to take my number and call if canvas is located. Nothing. I contact the store again and spoke with a manager (Sophie), once again, gave her the information jcpenney online rep had given me. That package was delivered and signed for . Her words were, "sometime they lie" After noticing my frustration, Sophie contacts online customer service. She still has no clue as to where my order is. She offers to reorder, but at this point the canvas is no longer available. SMH! Such an inconvenience. I have order paint, curtains and a comforter to redecorate my bedroom. I refund was given, but no apology and no compensation, along with no replace. TOO OUT DONE. NEVER AGAIN!

highly upset,
[protected]@yahoo.com

I took in a necklace with two charms for repair and cleaning on December 24, 2017 about 3 weeks later I got a call from the store telling me my jewelry is back from being repaired and for me to come get it. Later that day I arrived to pick up my jewelry only for the employee along with the manager to look for my jewelry and tell me they can't find it after calling the employee who called me to tell me it was ready for pick up only for her to say she didn't remember making the call, which was confusing to me being that the store number was in my call log, so someone called! Anyway, after leaving my number for someone to contact me the following day as promised, I got no call back. So I called to see what was going on only for another woman to promise me a call back that I never received. The following day I decided to go back and ended up speaking to a Sadye who said she was a supervisor, after she searched she assured me that it was a Depo issue and she was going to handle the issue and give me a call that following Monday. I received no phone call and still have not heard a thing. This is by far the worse experience I have had with my jewelry at this location. My jewelry was a gift and is important to me. I am going n shock to how unimportant it is to the place it was purchased from! I did not purchase the warranty or jewelry for me to bring it in expecting it to be repaired and returned but instead it is lost and forgotten.