JC Penney
Reviews and Complaints

On 11/4/2017. Purchased a sofa set from JCPenney.com. The delivery was set for 11/21/2017. On the day of the delivery I received a phone call form the delivery company stating that one of my sofas was damaged and that I wouldn't get my delivery. That they needed to reorder the sofas which were going to take 2-3 more weeks for me to receive. I called Jcpenny to check on the status on the reorder after one hour of being on hold I spoke to someone to following up and was told that my order was canceled because I didn't reorder. But yet I had called the delivery company and I was told that they were waiting for the delivery from the sofa company. Obviously one thing is neither company knows what they are doing. I don't understand what ever happened to this company. I worked there as a teenager and customer service was great. I purchased my sofa set years ago and never had a problem. After all this issue and stress I ended up canceling my order. The lady I spoke to didn't even bother to try to make it up some how. She could care less. How can a company as big as this one cancel an order and no even bother to call the customer! Really I can't believe it. How disappointing. I guess I will take my business elsewhere that I be appreciate as a customer.

ordered a necklace on the 25th. Its the 28th & still don't have tracking info I tried canceling the item directly after the purchase Your site would not let me. So I call today & the CSR who answered my call was very rude and short. She actually laughed at the situation. . I am an instructor for a major telecommunications company & I know that is not how customers are to be treated

Returned an item in June of 2015 with prepaid label JC Penney sent as well as Return merchandise authorization number, still to this day have not received a refund. Every time I call I get the run around and that they will look into it. They acknowledged receipt of the item which was damaged, but have no record of a refund, nor did they offer to attempt to refund me at this point in time.

on Saturday 11-25-17 I ordered a black Bella 1, 000watt 1.1 cu ft microwave online for $39.99 ( total $40.32) to be delivered to the store in Orange Park Fl. The order went through and the funds hit my bank. I happened on my on to check the status of my order on Tuesday 11-28-17 and it showed CANCELED. I had just looked at my yahoo email and never gotten a message saying my order canceled. I called [protected] on 11-28-17 and talked to Seira at 9:10am...she said no more in stock and could not help me any further unless I wanted to buy another one. She transferred me to a Specialist and at 9:32am no one came to the phone. I called back at [protected] and spoke with Josh and he too could not help me and t (he did not have the authority to substitute another microwave) therefore transferred me to a Specialist.. I did talk to a Specialist named Mishawn (lady). I told her that there was a online sale with another BELLA?Red microwave but it was $67.99 900 watt and smaller than the one I had ordered. I was willing to take that one for the $40.32 I had spent. She said they JC Penney's could not do that. Even I took a loss on the wattage that I had originally ordered. Now I missed Cyber Monday...and no microwave. I am writing to JC Penney's because I am unhappy how this went about and getting no help to make this right as a customer. I shop at JC Penney's a lot. Thank You for any response or help you can give me to this matter

Ordered a pair of shoes on the 17th, I checked my order status on the 25th and it stated that, my order was delivered to a Post Office in Beaumont, by UPS. To the best of my knowledge, my understanding when I chose my delivery options was that it was to be delivered by UPS to my door & If noone is home that a tag would be left on my door to inform of said delivery attempt. I called customer service & they told me to call UPS & ask what Post Office my order was delivered to. I do not appreciate having to run or call all over the city looking for merchandise I have paid for. If this is how JcPenney conducts business I think I need to cancel my account.

I am very appalled and offended by your Sales Associate in the Men's Department named Keisha . Not only did she racially profiled my son and I. She also began speaking negatively about us which is defamation of character. We arrived at the Deerbrook location on Black Friday around 9:00 P.M.
My 13 year old son found a shirt and blue jean joggers on the clearance rack and he became estactic. We where at the register trying to pay but they were ringing up a different price. The cashier asked Keisha for assistance because they were not ringing up correctly and that's when Keisha started to become confrontational and beligerent. She began to yell, " those items are not on sale" "someone changed the tickets" and snatched the pink tickets off of the items. I tried to explain to her that my 13 year old son had found the on the sales rack and even offered to take her to the rack. She refused to listen or let him show her where he had found them. At this point my 13 year old son has started to cry because of her accusations. She even mentioned that she was going to call security so we stayed and waiting for security to come so we could get the issue handled. The security never came and now my son not only have to suffer from not getting the items that he wanted. He had to deal with being racially profiled at a young age. To being accused of trying to steal by changing price tags. We shop in Jcpenny's all of the time and we have never experienced anything like this. My son is now scared he refuse to go into any store right now after that ordeal

My order #[protected] was delivered to the JC Penney store in Greensburg, PA. I went to pick it up on 11/16/17. The representative could only locate 2 of my items, even though all 3 were indicated that they were ready for pickup. The representative said she would have to search every package, but that she would check into it and that I should check back. I did about 2 weeks later. A different representative said she could not help me. I emailed customer service, but got no response. I did not receive HGBONES, a pink hoodie with a dinosaur on it. I am thoroughly disgusted with this issue. My invoice number is #[protected]. If I do not receive this missing item, I want a refund issued! So irritated!

We were shopping at a spokane wa valley mall store on thanksgiving an a man and a wife were arguing about a price that was clearly marked but the husband was yelling an swearing at the poor girls at the register an when the manager came she gave him the price! Now I get customer is always right but he wasn't! the signs were clearly marked, an he used SO much foul language ! I feel those poor girls should have been supported better by their manager!

I was at JcPenney Salon on Friday, November 24 @ 7:00 p.m. and went for a haircut. I don't remember her name but i usually get a haircut from someone else and since she was not at the salon. I had another stylist today and explained her that i wanted a trim and volume in my hair with a blow dry.She did not style the same way as my other hair stylist. The current stylist also mentioned that the haircut you had before was not done properly and i am fixing your hair. One thing I don't understand is that they work together and they are talking about each other. But the matter was finished when i said that i didn't wanted this haircut and i will come back for my stylist because she knows what i need.
The other coworker started yelling at me and she called security because she said that i was rude to everyone at this place. I have been coming her for almost one year and never had any problems there and all of sudden they have an issue with me today. She told me that she does not like me at all.
I just wanted to know why there was an issue created today and hope that this would not happen to any other customer who walks into their salon. This behavior of those two employees was not accepted at all. There should be an action taken against these employees. So, it would happen again.
I am also going to attach my picture of hair which shows that there is no volume in my hair instead she straightened my hair.

During the black friday sales, I approached an assosiate to inquire about a product that was advertised. The associate went to check with a manager and quickly came back stating they were in fact out of stock. Shortly after another associate walked by with a cart full of items that the store was "sold out" of. Upon checking out my mother requested to speak to a manager to explain her observations. After waiting about 30 mins I went to FIND the manager. After stating how long we waited for him to come to the front of the store, he informed us of the other important matters he needed to tend to prior to him answering the associates page. While my mother explained I reassured her the customers Issues are not a priority for this store— the managers will "get to it, when they can get to it". Immediate after that Carl (the General Manager) jumped to my face with his finger pointed into my face and responded "excuse me young man". I jumped up and responded I am a FEMALE, a grown female you will not disrespect me that way. He then threatened me to that he would call security and have me removed from the store. Seconds later THREE security guards showed up. We felt so threatened and afraid, we cant even complain to the GM about or experience. If this is the face of JC Penny and how your Company standards and expectations are set to be fulfilled I am heartbroken. I will be contacting corporate and complaining that I unsafe, unimportant, and shamed there in the Brunswick Georgia JC Penny.

Added men's flannel pants to cart, selected Paypal.
By the time I completed Paypal requirements, and it redirected me back, I was locked out of the cart. Called customer service, the woman was horribly rude (11/24/17, 11-11:15 PM)

I tried to explain that I received whtb I thought was n order number, she asked for my phone number, and said there was no order completed. I told her I had a different number, beginning witl L, didnt know what it was. She sked for my phone number. I gave it again and she went off on a tangent that the same number wouldnt help me. I kept trying to intervene to ask about this number, and she kept cutting me off and was very rude. I regret ending the call responding in kind, but the pnts were for a family member's hospital stay, I didnt know if the order went through, I felt like I did something wrong, and the customer service rep was just simply AWFUL. Now I have to wait, to see if the order is charged to my account, and return the whole thing if it did. This is my first, lst, and only JC Penney's experience. ROTTEN CUSTOMER SERVICE.

Hi I am complaining about empoy name Anitia at Merrillville, IN store horrible customer service.
My hasbund receive a give from JCP but the product does not fite. We have the original receptf from the product.
The product is a shirt with original receipt but gift from a family member.
We want to return it because the store did not have any more from this shirt for exchange. The shirt is new, with original receipt with all, never used.
Since JCP does not have more of this product we want it a store credit. The employee Anitia, from Merrillville, IN store return the money tp the credit card for the purson who give this shirt to my husbund as gift.
So now we return the shirt who suppost to be a gift and nothing for my husbund. No gift, not shirt, not store credit for him to exchange or get a shirt.
We ask assiciated Anitia from Merrillville, IN store to fix it.
Since we have the product and original receipt to fix it and issue a store ctedit or do the exchange. She start argue and refuse to fix it. So, since JCP is out of this product we did NOT have any other option.
So, my husband got a gift for $ 25. 00 and at the end he return it and got nothings.
This was an easy fix, to return the monye to gift card or store credit but she refused to do anything but help.
The is happand aroud 6 pm Friday November 24, 2017 at mens depr customer SERVICE in Merrillville, IN store.
I am never, ever shopping for anybody ar JCp
Not customer SERVICE at all.
We got a shirt for a gift at the end not gift, not money not store credit, not ecchange.
Jusy lost $ 25.00 .
Not but not thank you

I was given a clothing voucher by the state for JCPenny in Jefferson Mall on Outer Loop in Louisville, KY. On 11/14 went in made selection and at the register was told that they did not take them only the St Matthews Mall did. On 11/24 went to St Matthews mall made selection only to be told they do not accept them. What is the policy as far as this goes? Do you or don't you accept them. I'm pretty sure the state would not have given out something they knew would not be honored.

The company advertised "spend $50 to get free shipping" however, that was not the case when you order on their app. I tried to order the same item multiple times, but it kept deleting from my cart on the app. When the price of my transaction increased by $9, I figured that the item finally added and I purchased it everything. My order history did not load on the app until the next day, and that is when I realized that they charged $9 for shipping rather than adding the other item. If the other item was added, shipping would've been free. When I called to tell customer service about the issue they said that they will not do anything about it and I just have to buy the other item separately and pay $9 shipping again. This company is completely disrespectful and their employees do not know how to keep customers happy.

On Thanksgiving Thursday at 2 p.m. sharp I attempted to purchase a Bella microwave as advertised. When I got to the store the store manager informed me that they had not received any Bella microwaves from the warehouse and offered no compensation for another microwave that I purchased at the price of $79.99. The UPC number for the item I purchased is [protected]. On today Black Friday I connected microwave to my power source at my home to warm my breakfast to only find out that the microwave is defective and doesn't work at all which is probably why the microwave box was untapped and sitting on the floor at your store. I attempted to contact the Forestville Park Mall store number 1951 via telephone but to no avail was able to speak to anyone. I've contacted your customer service line several times this black friday morning at 9:30 a.m. and was disconnected 9:35 a.m. and was disconnected and 10 a.m. and was disconnected at 10:06 I spoke to a customer service agent by the name of Katrina who informed me that I would probably not get a phone call answered from your Forestville location because it was Black Friday and that I should pack the item back up and take it back to the store and that the manager should have compensated me for that item that was never in stock I'm requesting that someone contact me and offer some sort of compensation for the neglect that I received from your company. Ebony McAfee

I purchased this table and chairs at JCPenney at Southcenter. I purchased the items October 24th 2017. I still haven't received the items. The person who helped us is Eric Musolf. We sent an email and called him several times and didn't respond back. If I can't get this order I will cancel and want my refund. I also paid extra for the delivery service . I am not too happy about your customer service. Please let me know right away.

Thank you

I purchased a bed in 12/7/2013 (order #1019473). It turned out to be an awful bed. I could feel the springs and it was terribly uncomfortable. There was a warranty and I was told that I could "reselect" and get another bed free. On my May 2017 Statement I was charged $$584.75 for the 'reselected' bed. Although the staff at JCP in Fair Oaks Mall were very nice and tried to contact with the delivery staff on the phone, it took hours and I had to go back to the store several times until the delivery was arranged correctly. The deal was that they would deliver the new bed &pick up the old bed and I would see a credit on my next invoice. The old bed was not picked-up until I called several times, [protected], and they finally picked it up and said they would somehow scan it & I'd see a credit on my next invoice. I didn't see the credit in June, 2017, of July, 2017 and called [protected] in August. I was assured me that I'd get a credit of $692 on my statement by 8/30/17. To date I have not seen the credit to pay me for the old bed. I refuse to call the 800 # anymore. I Please just give me a credit on the warranty of the awful bed.
Thank You,
Linda Cushing
*** *** 977 01

I went to your Cedar Park, TX store, today November 21, 2017, inquiring about the necessary requirement to connect my new JCP GE gas range. Nobody in your store had no earthly idea what I was asking concerning circuit needs. I ask the [censor], A.J., to call GE to ensure we understood my needs. He replied he didn't have time to check with GE now or later to primarily go away. I am still furious. I came home, called GE and it took a hot second. You need qualified people in your store to assist customers. If not qualified, they at the least should be able and willing to help and not be dumb as a rock. Taking a phone number and returning a call would have been better than just NOTHING. I got just plain NOTHING! Stupid people shouldn't work in customer service. Sad part was this was a $1200+ purchase.

We recently purchased a sectional couch from JCPennys using a new JCPennys credit card my girlfriend I signed up for and have an issue with the delivery. We were told that delivery would be 2-3 weeks but "that we should call and they should be able to push up the date" if we asked. The fact that we could get the couch delivered in an estimated two weeks was especially important in our decision to purchase from JCPennys as we were recently displaced from our apartment and lost all of our furniture in the process. When we called Monday, as advised in-store, the representative said "absolutely not they take 6-8 weeks for delivery, I don't know why these store people say that". We are living in a new apartment and have no furniture and now we have to wait three times as long as originally quoted for delivery? We called back to confirm and they further confused the issue by telling us we didn't order the sectional but instead ordered a sofa and love seat. We asked the representative to look into it and confirm and when he came back on the line said it was cancelled and that we would need to come in to place the new order. We were both upset because we had never asked him to cancel the order and advised him of that, the representative became frustrated and then put us on hold again to fix the initial mistake. We were planning on furnishing the rest of the apartment via JCPennys home goods but are now reconsidering as we are not confident in the purchasing process.

I brought my family in for haircuts 11/15/2017. There were 2 kid cuts, a male cut, & my haircut (female). I had to pay $27 for my haircut instead of $22 because they said she was more experienced. Fine, I wanted it done right! She had colored red hair, I forgot her name. It was around 6pm. I showed her the pictures & she assured me she could cut my hair that way. I ended up with a boring plain jane cut. Was suppose to be layered, was not! She asked if she could give me side bangs instead of full, I told her I wanted to cover the scar on my forehead. I barely even got side bangs! Did not cover the scar at all! I am still stewing a week later! If I do not get a redo, I will NOT bring my family back ever! And I will tell everyone I know, even social media. I absolutely HATE this cut! I thought I could fix it when I got home, showed 3 people the picture I showed her of how it's suppose to be cut & they agree, it is nothing like what I asked for. I can show whomever is reading this the pictures I showed her & how my hair now looks. I am furious! Pure laziness!