Jewel-Osco
Reviews and Complaints

I was in the self checkout and had a coupon for a cake that was left unsold because of Valentine's day. The coupon was for 2 dollars off I scan it and the screen said to wait for assistance I waited for 5 min. No one came and I just decided to pay for it full price because the line was getting longer, and was not going to wait anymore. The only reason I got the cake was because of the deal and I was kind of angry that no one could come and help me. I love coming here to shop but will never buy another cake with a deal like that if I'm just buying full price for it.

Hello,
We recently bought a peach pie for a birthday party. After slicing the pie, we noticed it was not a peach pie but rather a strawberry rhubarb pie. I went to jewel to tell them of the mix up and I received a free peach pie. This time, there were hardly any peaches in the pie; it was mostly crust pieces. I will never buy peach pie from jewel again. This is simply not right. Thank you.

I went to Jewel-Osco (Store Number 3501) located at 3500 N. Western Ave., Chicago, IL 60618 today at approximately 11:30 AM. I needed to pick up some produce items and the Produce Department was the location I headed for. I couldn't believe that this store management allow students from nearby Lane Tech lounge around on the floor between the aisles making it impossible to push a shopping cart (or to even walk, for that matter). I would estimate the number of teenage sprawled out on the floor in the aisles at least 40. I asked a bakery department employee why Jewel management allows this to go on. The bakery employee stated that she did not know why management allows this, but it happens every day and she wished management would do something. She suggested that I report this to management. I immediately sought out a manager and asked the manager in charge why Jewel allows this to go on. I explained that it is impossible to shop for produce with at least 40 teen-age kids sprawled out on the floor. Her reply astounded me. She said "well, they are customers too!" I told her that customers don't usually sprawl out on the floor, do they? She said if you ask them to move, they'll move. She walked with me over to the Produce Department and asked the kids to move, but I didn't think any one of them even acknowledged her request. The manager walked away. I wish I had also walked away (right out of the store). My advise, avoid this Jewel-Oslo and save the aggravation. Jewel-Oslo doesn't understand the concept of customer service and obviously management get less training that department employees.

I was terminated on the 19th of march. I was not given any paper work. Dave paulwill not give me any paper work. I know there are 3 copies one for corporate, one the store 2855, and one goes to the employee. I would like to know why I was terminated. I believe everyone has that right . I would like my copies. You can mail them to me at 1013 Bayside Ln. Shorewood Il 60404Thank you Jennifer Albertelli

Ps loss prevevtion
suspention and termination papers

I was fired a while back for something I did not do and was later unofficially told that I was fired for other reasons. At the time, I was 17 and I had kept certain items in my locker that I wanted hid from my parents (tobacco, maxim magazine.) I was called in a while after and was confronted about these items. The store manager, Glen Poulson, had broken open my locker and found them and was understandably concerned with what he assumed stolen property. So they brought in this nice woman and we went over my story and she told me she understood and would look into it. She also made me sign a paper (I was young and ignorant) that had a list of what was in my locker. Oddly enough I was fired two days later. I called the Union and they said there was nothing they could do so I accepted this act of [censored]baggery. Later on, I ran into a fellow employee who I always talked politics with and he mentioned offhand that his mother had issued a complaint against me for talking politics with her. I talked politics with all the customers and never came across in a brash or demeaning way. He also told me that his mother and the manager were unusually close and that he loved her and would do anything for her. I believe that this was the true reason for my dismissal, especially since the manager had no reason to be in my locker.

The poor service and rude treatment I received at the jewel food store at Harlem and foster is most distressing, as I went to check out, the clerk bolted away from her register, telling me I will be right back, which seemed odd to me, and very rude, I purchased some tomatoes, which had a sign on the shelf, 1.49, on sale, she charged me 2.99, I went to the service desk and told them the sign on the shelf said 1.49, she said the sale was over, and refunded my money, my inquiries seemed to infuriate the loss prevention person, that he bumped into to me as I was walking to the service desk, perhaps he thought it was my fault they didn't take the sale sign down, he seemed very antagonistic, perhaps he did not take his Ritalin, I am a senior citizen, and don't need this rude behavior in my life, perhaps jewel foods would be better off screening their loss prevention types, make sure at least they have a high school education, and basic communication skills, every who walks in to this jewel should get the service and courtesy they deserve, but no problem, I will now shop at caputo's, so Long overpriced jewel,