KIA Motors
Reviews and Complaints

My car was stolen on August 5, 2023. There was no recall in place for my vehicle for any anti-theft measures. I spoke with Kia today and they claim that I am not eligible for any compensation due to my car being equipped with an immobilizer. My car was stolen! Criminals are duplicating their key fobs and it is mostly happening with KIA. Criminals are a step ahead of KIA and KIA has no remorse for its customers. I have been a loyal KIA owner since 2014. I now have out of pocket charges for rental cars due to me maxing out my rental benefits with my insurance (due to kia taking so long to get some of the repairs approved by warranty) and a large deductible.

I am trying to register a KIA Vehicle in UK, bought new in France and first registered in September 2014. I live in UK. This the response I get from Customer Service of KIA UK. Is this how you want the KIA brand to be represented? All I want is a copy of the KIA Certificate of Conformity for the KIA Venga 1.4 CRDI Style.

Case Reference - KMUK1692187

Dear Joey

Thank you for your further comments. I apologise that you feel this way.

As we are Kia Uk we deal with enquiries and complaints for the United Kingdom, as your vehicle is registered in France you will need to contact Kia France, so they are able to help you with your enquiry.

I’m sorry if this is not the outcome that you were looking for, I will be closing the case now and this will be a finial response.

Kind regards Harley Kelly Customer Service Advisor Kia UK Limited

I have a 2020 Kia Telluride with a huge spot that the paint came off by the sunroof! Sounds like this is a common issue & needs to be addressed ASAP! I was shocked at all the complaints for this particular paint and learned it is discontinued. This is my first Kia vehicle! Kia should stand behind their vehicles, do the right thing and correct the problem!

I filed a claim with KIA in regard to my 2016 Optima leaking oil in May of 2023 under claim number [protected]. This is a widespread issue with KIA. They advertise 100K bumper to bumper warranty in Tv ads.

I had only 64000 miles on the car when this issue started. I constantly have to add motor oil to the engine. I have had to take the car to independent car repair shops to add motor oil. The independent shops say this a known issue. This is not normal oil consumption for car with this type of mileage.

All customer service at KIA tells me to do is have test conducted that are expensive at a KIA dealer. I would like them to pay for the valve cover gaskets to be replaced free of charge. This is a fair resolution.

There are a large number of KIA cars at Nationwide Kia in Timonium, MD that have destroyed engines due to running out of motor oil due to the valve cover gasket failure.

I have purchased Kia Carens from Celica Kia, Saltlake Sec-V branch, Kolkata and the car was delivered to me on 26.07.2022. While purchasing the car, I made full payment in advance for accessories also, however, during delivery, it was informed to me that following 3 accessories are not available in stock and request was made to me that, once these accessories are available, either I can go to the showroom for fitting of these accessories or technician will be sent to my place for fixing the accessories.

1. Tissue Box

2. Tail lamp garnish

3. Rear boot garnish

At the time of purchase, Subhankar was the Accessories Manager and after he left the company one Ms Papia Bhattacharya took the charge of Accessories Manager. They are reporting to Mr. Naveen Narula.

I have followed up with Subhankar during his tenure and subsequently following up with Ms Papia & Mr. Naveen but till date (after more than past 14 months) not got these accessories. I have a horrible experience with the kind of response I am getting. Request for intervention of Kia Motors for resolution of this long pending issue.

KIA SELTOS motor number MH43BY3901...have manufacturing defect about brakes & software.

sent to service center 3/4 times...issues not solved.

have sent many email complaints to KIA INDIA.

they are not bothered to answer or follow up or call back

not interested in After sales service nor safety of customer.

so coming to KIA GLOBAL so they can follow up with KIA INDIA

expecting KIA GLOBAL to follow up ASAP

my email address...[protected]@yahoo.com

contact +[protected]

I had my 2014 Kia Optima serviced for recall on theft issue this last week and I asked the service manager to look as another dealership Kia of Augusta changed it out wrong. I had a 2.0 Theta turbo and it got changed to a 2.4 short block. When the recall was complete the manager red faced with genuine embarrassment looking at me and said I know it is written all over your face too. I said then you understand, I do not like my car anymore and just doing anything to it makes me mad at what they did. Now I have tried every way possible to correct it. Kia of Augusta refused to give me their shop insurance information. They are required to carry a surety, they can afford to move to a new location and advertise all over the radio. I am thinking of driving all over North Augusta with some additional advertising for them, however I would like to address it in a more appropriate way if possible.

I purchased a new Kia Telluride in May 2023 Coughlin Kia Lancaster Ohio - upon driving it home I realized that the sunroof did not work. I contacted my salesperson and set up an appointment with the service department. The day before the appointment I was contacted by the service department informing me that there would not be anyone available to work on my car and my appointment needed to be rescheduled 3 -4 weeks out. Long story short, I ended up going all summer without a functioning sunroof. At my service appointment I was told that after 2 1/2 hours that they could not figure out what was wrong with it and would need to schedule yet another appointment. I was told that to be prepared to be without a car for 2 days. The attitude of the service department when I mentioned that this is a BRAND NEW CAR was "Oh Well." I get the impression that once they sell you a car they are done with you and don't care what happens next. I love my Telluride and have become somewhat of a Kia spokesperson but if this is the service that is to be expected when a brand new car has something wrong with it I may be changing my mind.

I purchased my 2016 Kia Sorento in January 2023. Every service was done on time or early at Kia of Puyallup, where I bought my car. July 6th on my way home my car stopped. No engine light, no alarm no nothing. Called Kia of Puyallup and they couldnt see me until September 14th. Kia of Auburn said to bring my car on July 27th so I did. My car sat for over 3 weeks when they finally told me my engine was "blown". I explained about my extended warranty but when they called the warranty company they were told I did not have an extended warranty. I then called Kia Auburn again and they gave me the warranty number which I promptly called the warranty company and was told my warranty was still no good. After 1 month of fighting and arguing with the warranty company they finally said that I did have a warranty. Now I am waiting for my engine to be torn apart so that the warranty company can come look at it and decide if they are going to pay for my engine? I have called Kia of Puyallup numerous times, I have been calling Kia of Auburn 3x a week to get some answers. I would like some help.

9/13/2023

MERCED VOLKSWAGEN KIA HYUNDAI

ATTN: RYAN MELGOSA, SERVICE MANAGER

1530 W. MAIN ST.

MERCED CA [protected]

RE: CUSTOMER COMPLAINT - OIL FILLER CAP LEFT OFF FROM VEHICLE SERVICE

PHONE - 209.384.2000 | 800.833.0325 | SERVICE HOURS - MON-FRI 7:45A.M. to 5:00 P.M.

B.A.R. REG. #ARD195932 EPA#CAL000147186

Dear Service Manager,

My name is Karla Moreno. Yesterday (9/12/2023) I took my Kia Sorento 2019 for a regular engine oil and transmission oil change to your dealership. My appointment was at 9:30am. I arrived there at 9:21 a.m. where Mr. Johnny Avila helped check-in my car and gave me the service “estimate” papers.

After waiting for three and a half hours I decided to check on my car. I saw my car parked outside. I went back to the office where you drop off and pick up your car. Mr. Avila helped me again and another advisor took me to the cashier. We reviewed that everything was OK per the technician according to the KIA multipoint inspection checklist. I paid $380.14 and left.

I arrived back home around 2:28 pm and parked my car on the driveway. Around 4:05 p.m. when I was leaving to take my kids to their Karate lessons my son went out to the car and told me about a burning smell. I went to check on it. I didn’t find anything immediately, but my son found oil on the driveway under the car.

This was strange since I just got back from the car being serviced. Oil was still spilling and dripping on the ground. I opened the hood and found oil everywhere - like an oil explosion in the engine compartment. I noticed that the oil filler cap was missing and realized the dealership service department neglected to replace it after the service. The service technician must have left the engine oil filler cap off. We checked the engine dip stick and there was not any oil indication showing oil in the crankcase. That was concerning.

I called the KIA Merced dealership service department immediately and was very upset. I got in contact with Mr. Avila around 4:10 p.m. and explained to him what happened - that I had taken the car home (without the oil cap) approximately 45 miles away. Mr. Avila gave me his personal phone number and told me to send him photos of the engine compartment. I sent him pictures around 4:11p.m. and he told me he would call me back. After a while of not hearing anything back I was concerned so tried calling him several times. I tried to reach the service manager but I was connected again with Mr. Avila.

Mr. Avila offered to send a mechanic early this morning to our home to: 1) replace the engine oil cap, 2) check on and replace the missing oil, 3) thoroughly wash the car, and 4) take the car for an engine car wash. Don’t think this vehicle work should be done at our home but the driveway should be cleaned.

After further thought, we decided to call early this morning and ask to speak with a manager. What we’re requesting to remedy the situation –

1. Have the incident and the remedy put in writing

2. Clean the oil off the driveway

3. Have the dealer to tow the car back to the Merced dealership to do the service work there

4. Scan the engine and transmission for any possible damage, as well as any future or negative consequences resulting from running the car without oil

5. Have the dealership take full responsibility for all future engine/transmission consequences to the car related to the car being driven without oil (full responsibility for me means i wont be financially responsible. dealership will have to be financially responsible for engine repairs fees, parts, labor or any resulting fee) we are not sure if this will lead to a engine failure if engine needs to be replaced we do not want to be financially responsible

6. If the engine of my KIA SORENTO has problems that cannot be correctly resolved by a certified KIA dealer and this affects the transmission and correct operation, i would like my vehicle exchanged for another vehicle of the same model that is in excellent condition as mine was, whether new or used. I paid for my car this year with a lot of financial effort ahead of time and it is unfair that I had to have another car debt due to this tremendous mistake. I don't want car debt since you know that the interest is through the sky. I financed my car more than 4 years ago at 0% interest, and since January or February I paid it off with a lot of sacrifice. I have all the necessary documents to verify all of this that I am saying.

This car is essential for transportation for our family. We depend on it and intentionally keep it in great working condition. This was an unfortunate mistake by the service department and we just want it corrected in a satisfactory fashion. We have been customers since 2018 and I have all my service receipts and photos if needed.

Please let us know our next steps to resolve the situation.

Thank you,

KARLA MORENO BARRETO

[protected]

[protected]@gmail.com

JOSE MORENO GARCIA

[protected]

[protected]@hotmail.com

I don't want to pay anything out of pocket due to this mistake, if my car engine is damaged due to this i don't want to pay for parts, labor or any other resulting fee related for this issue. if this cannot be resolved satisfactorily we want a new or used car same year , same conditions like it was i don't want any car debts.

My 2017 Kia Sportage's dashboard has two cracks. It seems like there is something under the dash that has caused two perfect crack. It's always kept under car port. My car only has 55,000 miles for it to be messed up like this. The hutch will not open either. My husband and I are elderly in our 70's and we hardly drive the car. I don't know why Kia makes such cheap vehicles. I paid $30,000 in 2017 and I thought this was my last car.

On August 31st at 2am my caught caught on fire. My insurance deemed it a complete loss and upon further investigation there were recalls for my car i was NOT made aware of. I reached out to kia the following day and they sent my case to the national department. Said that an agent would be reaching out to me, now almost 2 weeks have gone by and nothing. I called to get an updated and they were incredibly rude and told me they have me a “detailed explanation” which consisted of them saying the same thing, a national agent will reach out to you and they know NOTHING. Not even an approximate time frame. I’ve already been tossed around a ton and I don’t want to be dealing with this forever.

My car paint to my 2014 white Kia Cadenza has been chipping for the last year. I sucked it up, but it has gotten horrible. Chipping and peeling on the top of the trunk, rear end of the car, door handles, and hood of the car. It looks horrible and shouldn't happen to a fairly new car. I park it in the shade all the time and wax it often. I see other people have this same problem so it must be defective paint. I am just a college student so i cant afford a $2000 paint job, but dont want to drive around in a car that looks like garbage.

Defect de fabricație pt autoturismele KIA sportage 1.6 t-gdi 4x4 7dct an de fabricație 2021. Serie VIN U5YPK816HML078465 13.000 km. Defectul se manifesta prin trepidație și pierdere de putere între 1500-2000rpm in treptele 4,5,6,7. Autoturismul a avut numeroase intervenții la Sc Autonet service Srl București în garanție fără rezultat, iar în prezent este preluată de International Motors Group srl Bucuresti fara rezultat ameliorare sau diminuare a defectului.

Quick story my son took the car at the end of july because of an oil leak. They gave him an appointment he brought the car in and left it there. I got a call within 2 hours it bein there. George said it was fixed and it was the plug. I said cool and asked if they could change the oil he said yes. Well after a few days I noticed there oil on the ground and we needed to bring the car back. I called and spoke to tom and at first he was talking like I was slow and I said there is a leak he saying the car might be burning oil. I told him I have pictures of the oil leaking because my son was gone for two weeks so the car wasn't moved. Brought the car back this passed week and they never called me back to tell what was wrong with the car I had to get someone else who use to work there to give me the news of what was going on. Now they are saying it was the oil can was dent which is causing the leak. My mom went the dealer and spoke to the manager and he said that someone but down that there was an hole in the oil pan. Now which lie is it. I was so disappointed because if they doing this me I know the are lying to these older people which is sad. I am so angry with them because lying and then charging me 350 which I didnt get the service done there I took my car to some where else. How can my son dent the oil pan if he wasn't even driving the car for two weeks. When getting the car fixed the part they lied about wasn't the problem there wasn't a hole or dent in the pan. Smh I will never take my car back there again. Just lying for no reason and when I called this week a young answered and put me on hold until it went to voicemail. When coming down there no one seemed to care what was going on and for an oil leak you would think they would bring you in asap so you can figure out the problem. If you need the pictures of the leak I have them on my phone. The worst two customer service ppl are tom and george and who ever the young lady is up front in the service department.

On 8/11/23, my daughter in law was driving my Kia and the engine just stopped. She had it towed to a mechanic, only to be told that there was a recall on these engines (which I never received). She had the vehicle towed on 8/12/23 to Gay Family Kia (where I purchased the car) in Dickinson, Texas. We were originally told it would take 2 weeks to review the vehicle and hear back from Kia. Today, 9/8/23, we were told it could take up to 12 weeks to get a response. THIS IS UNACCEPTABLE! I have purchased several of your vehicles through the years and have NEVER had a problem. I want to know if this is incorrect from the dealership, or is it going to take KIA Motors that long to decide what to do with my vehicle. The VIN 5XYKT3A66FG630578.

Thank you for your help. I expect a reply in a reasonable amount of time.

On Monday September 5, 2023 I was driving my 2015 Kia Sorento and while pulling into Wawa at PA Rte 309 and pumping station road the engine stopped without any warning. I could not restart the engine even attempting jump starting the motor would not even turn over. I have my vehicle towed to Gateway Kia in Quakertown, Pa where I bought the vehicle in 2018. They determined that the motor failed and Tim Service Manager told me that this is a common issue and that this motor in under recall. I also purchased a Kia vehicle protection contract when I purchased this vehicle. I was told that approval was necessary to replace the motor. As of this communication September 8, 2023 this approval has not been received by the service department at Gateway Kia. I am also told that it will take 2 weeks or more to have the motor replaced. I also asked about a loaner car and none are available and I am on the list. This is not acceptable that it takes this long to receive approval for the engine replacement and not having a loaner vehicle avaliable. This vehicle has about 93,000 miles and I do an oil change every 5000 miles. Please look into this issue and contact me with a resolution at [protected] or by email [protected]@verizon.net.

Best Regards,

Art Sacks

On August 12/23 I was driving back from the Chatham area, coming back into Delhi when my motor started making a noise. Within seconds it shut down and I lost power steering and brakes. My vehicle is branded so KIA dealership in Port Dover, Ont said KIA will not cover engine replacement. I feel this was a safety issue and I could have been injured or injured someone else. Very thankful I was off the freeway. I feel KIA should be helping pay for this repair.

I had my car service for the anti theft update back on March 31,2023. On August 7, 2023 my car was stolen, I contacted Kia Care and I explained that I got the update and my car was still stolen, my doors were locked and I had both key fobs in the house. I was instructed to send police report and pictures and I have done so. I was then told my case is under review and I would be contacted about potential reimbursement once the investigation is complete.

I’m not understanding why there needs to be an investigation when there is clearly a police report! I was in Mississippi when my car was stolen and had to get a rental from

My insurance company to get back to Michigan

Next week I will be at my max for the insurance to pay for the rental and I will be with out a car until my car is fixed. I reached out again to Kia care to notify them that my rental has to be returned and if I could get an update on my case I was told I would have to pay out of pocket for a rental and save my receipt and I could potentially be reimbursed for the rental.

I just started a new job so I don’t have the funds to pay for a rental that I potentially won’t get reimbursed for and I can’t afford to miss any days at work since it’s a new job.

I have been a customer of Kia since 2006

And this is my third Kia I have purchased, I raved about Kia to friends and family and how they take care of their customers.

Some of my friends and family own Kia’s because of me saying how great they are.

It’s so unfortunate to be put in this situation after being a customer for so long!

Currently my vehicle is in the shop for a 2nd time in 2 months with the backup camera messing up when there is moisture outside. Blackwell keeps telling me there is nothing g they can do because it won’t replicate the issue when in the shop. I have videoed it both times and showed them but they still refuse to fix it because Kia won’t cover it if the camera won’t act up while in the shop. Now my inside hatch handle is broke and they want me to pay $300 to fix it when it wasn’t broke before being pulled apart to check the wiring. Secondly the heat goes from 130 to 65 when idling and Kia says that is normal. THAT IS NOT NORMAL! But Blackwell won’t fix that either because Kia won’t cover any parts fix it and they aren’t going to pay out of their pocket to find a solution. I don’t have video of the thermometer to show it drop by Blackwell Auto in Danville Va does.