Lastman's Bad Boy
Reviews and Complaints

Purchased a sectional back in june 2016, the manager and sales representative at the kennedy location assure that the material is genuine dyed leather.In october 2016 I notice the leather was peeling. I had to make several request before a technician visited to inspect the damage. The sofa was returned on november 26th with the expectation of the repair within the given time period of two weeks. Today december 6th called customer service, only to be told the manufacture does not have the material to reupholster the sofa. It will be another week which is december 17th. There are no guarantee the sofa will be returned on time for the holidays.
Consumers be very careful when purchasing at bad boy furniture store. I am so upset, words cannot express.

Good Afternoon- I have already spoke with a few individuals at bad boy (in store, on the phone, through email) however I am not satisfied with the outcome I received. I purchased the Oklahoma 6 piece sectional in the fall of 2015 (I have my proof of purchase and the couch is still brand new) and I noticed the same couch now being sold for $1000 less- according to your "Lifetime Price Guarantee" I should receive a store credit for the difference- both couches have the same exact measurements, same original price, same name, # of pieces, colour etc. however you have only honoured $100 GC and that was due to the horrible service I received from the Whitby Story Manager (that is an entire other store). I have sent a few emails, and explained why I am not satisfied, if it is in fact not the same identical couch then please prove this to me, however I believe it is the same couch- identical- I have already submitted emails with my story and photos etc. I believe it is the same couch and if you promote this policy then you should honour it- its a very big price difference and I along with many others work very hard for our paychecks. In addition to this purchase I also purchased another sofa and washer and dryer set in the same year and the only reason I saw the couch on sale was because I was looking on your website to purchase a new kitchen table. Bill# 411416

I purchased 5 appliances from there, and my fridge just recently brook down, only had it over a year.

I have called several times and no one is able to help to fix my fridge, I keep getting the pass along and different stories,

I am living out of a cooler for the past 4 days, and I have my son medicine. I keep getting 4 different stories to what is happening.

My next step is to if its not done is to contact a My lawyer if my son gets ill because i have no where to keep is meds.

Antonella Bystron

After spending the past three weeks calling the London store and getting the run around as to what there was a long delay we products we purchased well over 13 weeks ago we finally took delivery of our products yesterday. Sadly the mattress covers were missing, the promotional item included in the sales was not there, and a piece of the queen bed frame is damaged.

Every time we call the London store we got placed on long holds times, there was never a Manager available to come to the phone, and we would get a generic answer that never gives us a timeframe or reason for the delay. Worst of all we never get called back when we leave a message asking for a Manager to follow up with us. Most people know the difference between good customer service and bad customer service and your staff lack the common courtesy that any customer deserves. It took for us to post bad reviews on social media last week to get a response from Lisa the next day. Amazing, our furniture is now available and scheduled for delivered on Tuesday.

We believed that our issues were coming to an end and having our product arrived yesterday. The mattress covers were missing, the promotional item included in the sales was not there, and a piece of the queen bed frame is damaged. We called the London store expressing destination and urgency to speak to a Manager to wait on hold for 20 minutes. Lisa, she was rude and unprofessional even laughing at my request to have our delivery fee refunded as we are now driving 65km one way to pick up the missing items. Our time is valuable, and this is not a laughing matter to us.

We expect manners, not rude discourteous behavior, not long waits on the phone, complaints resolved immediately and fulfilled promises. We expect a Manager that has the authority to correct the issue on the spot not give me some corporate speech we have to go through head office.

The fact that this is acceptable customer service standards in your store is a clear indication Bad Boy has missed the fundamental principals of Customer service. What happened to respond quickly (every second count), listen carefully, exercise courtesy, be honest about what you do not know, show customers that your company values them.

At this point we want the following issues resolved immediately:
1. Refund the $100 for the 130km trip we had to make to pick up the mattress pads. (no store credit)
2. Send a piece to repair the damaged on on the Queen bed, see claim # [protected]
3. Delivery of the outstanding promotional product or equal cash value (no store credit)
4. A formal written apology from Lisa the London Manager regarding her discourteous behavior
5. A written explaining how Bad Boy will correct the customer service issues in the London store.

The story is that we bought a bedroom set for our son from Bad Boy Kitchener. We bought a Queen Bed, Dresser, Tallboy Dresser, and 2 Night Stands with the Solid Gold plan. The total was around $2300.00. After we got home, we did some measurements and discovered that all the furniture simply was not going to fit in our son's room. This was on Saturday, so we called in Sunday to modify the order before it was to ship on Monday, not expecting to have any problems. We spoke to the GM who informed us that even though the items had not shipped, they have a strict NO REFUND policy. This was a bit of a shock, as nobody had highlighted this, but I do see now that it states this in the fine print. I do take some of the blame here, since I should have read things more carefully, but I wouldn't have expected this to be a problem since the items hadn't even left the warehouse.

After being assured we were basically out of luck, we modified the order and were given around $700.00 in credit.

This certainly tainted our whole experience, and we're not really happy. Can't say we'd ever use Bad Boy again or recommend anyone go there. The items hadn't even shipped. This shouldn't have been a big deal, and the policy is archaic. It seemed like an arbitrary and shady practice, that was more interested in clawing every nickle from us rather than providing good customer service.

So, I have been checking the website every week or so if there is anything of interest, although I am truly not happy about this whole thing. A few weeks back I noticed that there were 36 google reviews for this location when I typed it into Google. 1.8 out of 5 stars is the average. Brutal. If I had seen this before we bought the furniture, I probably would have been much more cautious. I see that things are not a whole lot better on HomeStars.
I already contacted the social media team and their response was a laughable "this is our policy and procedure". You cannot justify poor customer service and shady business practice by just saying it is your "policy". Sorry. You MADE the policy. It sounds like an exploitative policy to protect against pressure sales tactics. They also said some sort of supervisor would look into it, but it has been a month and we haven't heard from anyone.

The bedroom set we received was good, but Bad Boy doesn't build the furniture, they just sell it. If I am rating our experience with Bad Boy from a customer service and ethics standpoint, I am very disappointed. Read the fine print. Buyer beware.

I purchased a sectional on Jan 30th 2016 and as of March, the leather is literally peeking away. Head office allowed an exchange, however when finalizing the store attempted to doctor my contract and tell me I paid much less for my couch. I have proof of all payments and I voices and just want to return my couch for a refund. Sales manager also told me this couch (the reselct)would last much longer (once I paid the $300 additional) as IT was made in Canada, unlike the cheap China import I previously purchased. $2k on a couch... and no answers. Filed Consumer act of canada report, BBB report and also will ve filing with the courts .

Buyer beware: never buy anything from bad boy, go to another furniture store!
We purchased a sectional couch from bad boy that was delivered in april 2014. The couch was as to be expected, bad boy quality (Lower end). The problem came with the delivery. Bad boy contracts anyone to deliver their products. The delivery men were nice however they damaged our wood floor badly and marked up our walls and ceilings.
We signed that we received the goods and immediately sent in photos of the damages. For almost 2 years now we have been chasing bad boy for a resolution for the $520 in damages. The delivery company they used no longer works with bad boy as most are fly by night delivery companies with no liability. Ninety percent of our calls and emails have not been responded to. The in store receptionist was nice and did get the manager involved who then did nothing and stopped returning calls.
On march 2nd, 2016 almost 2 years later after tons of phone calls, emails and store visits we got a call from bad boy stating that they aren’t responsible for the damages and they’re sending this in writing in the mail.
We strongly encourage you to never use bad boy for your furniture purchases. The hard working people in durham region don’t deserve to be treated this way by a company that has millions in sales and doesn’t take responsibility for their mistakes. There are many other furniture stores out there that have reliable delivery and are responsible and insured for any damages incurred.

I have had the same issues as most of the other posts.I bought a dinning room table September 2015. I am now going on my 7th table. The first one was damaged at time of delivery. The 2ne one took 4 attempts at delivery 3 had manufacture defect and then the fourth time the table looked good. I had the table for 1 1/2 months and it scratched so easily, and when eating of plates left cloudy rings. I called to have it replaced. I went in and picked out another table and once again it was damaged. We had it with dealing with them and asked for our money back. They are refusing to give us the money. In my opinion they are thieves, they take your money then ship damaged inferior products and hide behind their all sales are final. I have complied a number of links to sites like this and am going to the London store and am handing them out to prospective customers. I have also email W5 and asked them to investigate this company and their products. I would encourage all of you to email them at [protected]@ctv.ca.The more who write in will hopefully give support to have these guys investigated and alert consumer about Lastman Badboy NOOOOOOO Service

I purchased a number of items at Bad Boy and none of them has stood the test of time (2 years ago). The leather on the sofa is cracked and worn, 2 chairs have already broken, the marble table has become badly discolored and the all 8 door shelves have snapped off, and the wooden slats on my daughters bed - 60% of them have snapped and are unusable. One could conclude that I'm hard on my furniture and that's what happened, but oddly enough all my other furniture which I've owned anywhere from 5 to over 10 years an did NOT buy at Bad Boy is all in fine shape. Aside from the poor quality of the furniture, I've had a frustrating experience with their SOLID GOLD warranty, which is anything but solid gold. When I purchased the furniture, they also sold me the warranty. I don't typically buy warranty's because they don't tend to cover the things that are most likely to break but when this sales person was selling me the warranty, he was adamant that the warranty covered EVERYTHING. I even asked about handles on a fridge snapping off (because that's happened to me before) and he said absolutely! Handles, shelves, all hardware was covered. So I purchased the warranty (my fault for not actually reading the fine print and believing they had integrity in their sales practices). When I tried to have the shelves replaced (the ones that snapped off the doors of the fridge - there were 8 shelves and all of them have snapped off) through their warranty, the girl on the phone told me that these aren't covered. When I told her that the sales person had told me everything was covered, she said told me that this was a problem they were having regularly - that the store's sales people were pushing the warranty and telling customers that it covered everything. I asked to speak to her manager and she said the manager would need to call me back. Needless to say, I never got a call back. I filed a complaint with the Better Business Bureau about Bad Boys and the stores response was that I could call some phone number to have the shelves replaced but they won't cover it. The store that I purchased everything at, including the warranty was the Bad Boys in Kitchener, Ontario. I haven't bothered to try claiming anything else on the warrantys for the other furniture because they don't honor thir waranties and I'm tired of fighting them. I would strongly recommend to anyone lookin to buy from Bad Boys to think again and go somewhere else.

My first and last bad experience bad boy was to exchange the twin bed when I bought more than $6, 000.00 worth of merchandise with bad boy all appliances including mattress and the same time I bought with $ 5, 000.00 wroth of appliances with leon's. The leon's product all are sound solid but bad boy very good for ad only. When I bought $1200.00 worth of 2 twin beds with warranty and delivery charge $150.00 and tips for the delivery man $40.00 even though they never delivery on time. We call every day basis. Finally they deliver. We merchandise on sep 2nd, 2015 we call the service on december 2015 couple of time to the warehouse located 500 fenmar dr. , weston, on, m9l 2v5 tell# [protected]. We call couple of time they cut the phone we message no response. We went straight to the purchase place 499 main straight. S unit 260, brampton, l6y 1n7 just they send the e-mail but no response until I post the message before we spent 6, 000.00 dollar think twice. Who better liar than bad boy nooooooooo body.

On November 20, 2015 I had purchased 2 pieces of furniture (love seat and sofa) value at C$2500.00 from their North York, Ontario location. The salesperson at the time had promised us a delivery date on December 19, 2015 due to our home renovation at the time. We were hesitant to purchase at first, however, the salesperson had ensured us that if they (Lastman’s Bad Boy) cannot deliver at the given date, they will refund our deposit without question asked. On Monday, December 14, 2015 we received a phone call to pay the remaining balance before our initial delivery the coming Saturday, December 19, 2015. However, when we arrived at the location, the staff had informed us that the shipment has not arrived, and they cannot guarantee or provide an estimate date of arrival. They told us to go home and wait for another phone call to confirm the delivery date. On Wednesday, December 16, 2015 we made our third attempt to negotiate a reasonable solution. We wanted our refund since the product was not available or guarantee to arrive before the holiday. Instead of a refund, the manager and the salesperson forced us to pick the floor/display model they had without any reimbursement. We do not want to pay full price for an old and used product at our renovation reveal. Also, there were no other furniture that appeal to us. Now, we have NO FURNITURES for our upcoming holiday parties.

I ordered a 65' Samsung Curve TV from Bad Boy in Whitby in the last week of September. The sales manager, Joe, gave us an excellent deal on the TV along with the TV stand. Everything was great. He then stated that we would receive our order in 2 weeks. This being two weeks into October. When the two weeks past, I called Joe and he said there was a delay on the order and I should expect the next week. This is now 3 weeks after the purchase. Once that week past by, I called Joe again he claimed the TV would be here in 2 more weeks. It is now the second week and I called Joe today and he still has no sign of the TV (Nov 12). I tried to cancel the order several times but he says he is unable to do so and does not want me to cancel the order. This is very frustrating as I have gotten rid of my old box TV in the middle of October, when the new TV was suppose to arrive, and I currently have no TV.

I am not complaining about bad boy but about frigidaire appliances sold at bad boy mississauga location. My husband and I are seniors and decided to hire a contractor to bring our laundry room to the main floor from the basement laundry room due to health issues. We purchased a frigidaire laundry centre from bad boy on august 22, 2015. Bad boy delivered it on aug. 25, great right! Wrong! We paid our contractor to install and the laundry centre and when I went to use it, it did not work properly and sounded like a locomotion was coming thru the house. So they sent out home appliance repair and they confirmed that the machines were garbage and that they would put in a report and frigidaire would wend me new ones. When I did not hear from frigidaire for several day I tried to contact them for days to no avail. Their [protected] number is horrible, they keep you on hold for over 45 minutes, who has that kind of time to sit on the phone. When I finally did get ahold of them they said that they would not replace the machines and they would repair them instead. I told them that was not acceptable as we paid a lot of money for new machines. I cannot tell you how many people I contacted for it would take too long, to no avail. I finally after weeks of stress I was put in touch with bad boy customer service head office. The manager there and her team were fantastic, her name is marlene yoannou. She is the one who convinced frigidaire to send us the new machines on october 27, 2015 but frigidaire would not disconnect the broken machines and reconnect the new machines without charging a lot of money, can you believe that after it was their faulty machines that they sent out, so we had to pay our contractor who originally installed them because we would not pay frigidaire one more cent for their bad service. That was two months of stress that was totally unnecessary if they had just agreed to sending us the new machines right from the start as it was their problem. Frigidaire should hire marlene yoannou to do seminars for their customer service team. Shame on you frigidaire and bad boy please please don't put your customers thru what frigidaire puts us thru. Boy cot frigidaire. Louise and michael letterio mississauga, ontario

I purchased a substandard product that started falling apart in less then 2years. I purchased the protection plan. I have sent 5 emails and made 3 phone calls to Bad Boy head office with no response. As a senior citizen on a fixed income, I am disappointed and upset in their treatment.

Apparently bonded leather does not have a long life, of course I was never told that when I purchased the set. I have been told it can not be repaired. I would be satisfied with a replacement or partial credit from my purchase. Attached is a picture of the peeling sofa.

On june 13, 2012, I purchased a ge profile washer and dryer (Sales bill no: f 129817) from you. Washer model ptan 9150 mww and dryer model ptmx 910 emww, at a combined price of $1098.88. I also purchased a solid gold 50 month extended warranty for an additional $199.99.

The purchase agreement was made at your store located at 1255 finch ave. , west, north york, on m3j 2g4.

The salesman described these machines as being the best buy for the buck, he said that the spin cycle of the washer was so good that the clothes came out practically dry. He said that when the wash was put in the dryer it would take very little time before the clothes would come out completely dry. He also mentioned that his daughter had recently bought the same pair of machines and was very pleased with them. Finally he mentioned that if the machine could not be fixed it would be replaced by a new one of equivalent value. This clinched the sale and we agreed to purchase the machines.

Upon using the machines we discovered that all the talk from the salesman was just devious and crafty sales talk because neither machine performed as claimed. The clothes did not come out of the washer practically dry and the dryer took longer than an hour to completely dry them. The washer started doing erratic things like function lamps staying lit after the wash completely ended etc. , and finally on march 1, 2015, it broke down with a wet wash still in it and the door locked. I had to unplug the machine from the recepticle in the wall before I could get the wash out. I had to put the wet unwashed clothes in the dryer so they wouldn’t start to smell.

I called the service department but could not get through. We finally heard from someone on march 3, 2015 and an arrangement was made for a technician to come and check the machine on thursday, march 5, 2015. My wife had to cancel everything she had planned to do that day so that she could be home when the technician arrived. Late in the morning he called that he would not be able to make it and we should call the service department to re-schedule.

Again we had to go through the annoying and tedious routine of trying to reach the service department with no success so I sent them an email. A new appointment was made for the following thursday. This time the technician showed up and checked the machine. He mentioned that it would require several parts and he will submit his report to his department who would have to submit it to bad boy for approval. This took about two weeks and finally we were informed that bad boy had approved the ordering of the required parts.

Three weeks went by during which we had been taking our wash to the laundromat. Then we were informed that the parts had arrived and a service man would come to install them. He was scheduled to come on tuesday, april 14, 2015. He called that morning and informed my wife that the parts he was given are not for our machine so he will not be coming. How he knew he had the wrong parts without coming over to check the machine I don’t know. Anyway we are now back to the beginning as over two months have elapsed and we are no further ahead.

We are so fed up with your gross negligence and complete disregard for your customers’ convenience or your promises that we would like you to take your machines back and give us a complete refund.

I bought a couch that they told me was leather (come to find out its bonded leather.. 1/4 percent leather rest vinyl)... After 11 months the couch wore out so I called them after 6 weeks of no one calling me back I finally got a hold of someone and they sent out a service guy he took pics of the couch and said for sure it was a defective.. He told me they would call me in a week to let me know what they are going to do for me 9 they didn't call I let two weeks go buy and then I started calling... I had bought the 5 year warranty on this couch (which after calling I was told it was a third party warranty for stains, not what I was told in store I was told it covered the couch for 5 years no matter what happened to it) I started calling aug 5th 2014 and had to call everyday for 5 months they wanted to only give me 200 dollars back and I wouldn't take that I wanted my couch replaced.. They finally said my couch was no longer made and I could go pick out a couch of the same value.. Which they didn't have one couch that I liked and I bought my couch on one of their sales so they only had three other couches in my price range which when I went to the store to look at them one of the couches fell apart after lifting the arm.. I finally settled on a couch and I mean settled it's totally not what I wanted.. I was told it would be 6 weeks for delivery and they tried to charge me for the colour change on the couch but in their ad it started the couch came in many colour there was no fine print that said I would have to pay 10% of the value of the couch to change the colour.. I fought about that and they said I could have the grey colour for free, then they told me I would I owed them 75 dollars for delivery, which I paid also not happy about.. Then after I signed the paperwork I noticed that on my invoice it didn't say that the pillows were included like the sales guy said.. So I asked after 40 mins of him researching on a computer he tells me it's not the pillows that are displayed its other pillows but he didn't have a pic or fabric to show me.. So I asked if I could have the pillows that were displayed I was told no and finally after calling head office they said I could have those pillows.. Now I get a call today asking when they could come pick up my couch and I said I was told I could keep my couch for the 6 weeks it took for me to get a new couch.. And I was informed that they can't even process my order for the new couch until the picked up the old couch.. Which I was in their store exactly a week ago.. So they haven't even placed my order yet... So i'm supposed to be without a couch for 6 weeks... This place is a joke dont ever ever ever buy from there they lie lie lie..

Never shop at bad boy! I purchased a freezer at bad boy on july 28th. The week before I had purchased a dishwasher so the company has my money for 2 appliances within a week. I picked the freezer up but had not yet uncrated the appliance. The next day I was at costco and saw the freezer with the exact specifications for $100.00 cheaper. I went back to bad boy to get a price adjustment and the manager told me that it was not exactly the same model number so there was nothing he could do about it. I explained that it had the exact same specifications and was hoping that they would be able to match the price. When he said no, I told him that I would be bringing the freezer back unopened for a refund and then would be purchasing the same freezer at costco for $100.00 cheaper.. At this point he told me that there was absolutely no refunds. I was never told this by any salesman, nor was I notified of this when I signed the invoice. There are no signs in the store to indicate this - only 3 words at the bottom of the invoice in very small writing - all sales final of which I discovered only when I questioned what the manager was telling me. I could not believe that this practice is even legal, let alone very consumer unfriendly. So bottom line "don't buy from bad boy". I will never shop there again and will be telling everyone I know the same thing.

Ordered a fridge & stove.Got a call last Thursday saying they could deliver them earlier than expected..on Saturday. Thought this was great. Arranged disconnection of old gas stove and removal of Fridge. Last Saturday afternoon nothing had arrived and I had not received the advance call with delivery window. Called delivery and was told that I was not schedule for another 2 weeks. Was basically told I was lying about the early delivery. Fortunately I still had the voicemail message from Lastman's Bad Boy asking me about the early delivery .Played this for the Operations Manager the next day at the London Store. At first he admitted that Bad Boy had made a mistake. Following day they made token offer of of $100 store credit plus a promise to deliver on Tuesday. After being accused of lying and getting the run around, I just wanted to cancel my order and have nothing further to do with Bad Boy. Operations Manager refused to cancel order. When I asked who else I could speak to, he gave me a number. Turned out to be the extended service number. They referred me back to Store General Manager. He refused to cancel the order and says there is no "Head Office" that I could speak directly to. I want nothing to do with Bad Boy, and will not be accepting delivery if they every attempt to make it. Will continue trying to cancel order and get money back. STAY AWAY from Bad Boy if you expect any sort of positive customer service.They initiated all this by calling me to arrange the early delivery and failed to follow thorough. Then they suggest that was not possible because they knew the fridge was not in their warehouse. Meanwhile I have the recorded message of them saying the Fridge was arriving as warehouse on the Friday and they already had stove. Now they won't let me cancel order and will try to keep my money. Hard to believe they are still in business.

With deep regret, I came to this website to put my short little story for everyone "NOT TO MAKE ANY PURCHASE" from this store in Brampton.

Please note we went to Bad Boy furniture store 2nd week of June to buy a living room set, as soon as we entered in the store sales rep. approached us by the name Rajad nice guy treated us very well looks like he was new to the store and doesn't know much of the sale tricks and ready to make the deal with us at any cost, during this sale another store sales manager Shamila Nadeem jumped in this deal and I would say scam us to buy the couch we like on a given price, we ended up buying this couch which was promised to be delivered by first week of July, we went to the store on 4th July to inquire about our delivery (since no body called us from the store) and they told us couch is here we paid in full for the purchase and dilevery, so far things are going well, and went home happy for our purchase .

Now here starts the real grief and the situation being that we are very upset about it. Upon deliver we figure out the two arm chairs we bought came unassembled and without any bolts in the boxes after 3 weeks from June 2nd week.We called the store after speaking to the sales manager Shimila who was first even refused that she made a sale with us and not ready to help us and infect asking us to call customer service and head office and says that store has nothing to do with the missing bolts, after an hour of run around she doesn't believe us that bolts are in the boxes and we don't know where to look so bring the boxes back to the store and they will find the bolts for us from the boxes. We took the boxes back to the store where no one came to helps us even carrying the boxes, with my bad back i had to carry the boxes in side the store and there we discover that Shimila and Rajad both left due to some emergency. so we had to deal with another person who introduce us that she is the operation manager of the store she was extremely rude and talk total nonsense and now another sale person came in Aqila who gave came with a brilliant solution that we should take the furniture home and buy the bolts form home depot and assemble the chairs and bring the bill and they will pay us for the bolts, or call the customer service and ask for the bolts, we called customer service and they said they will send the bolts in mail we waited for a week and nothing cam in the mail. Friday July the 11th I called the store and spoke to Shimila again about the situation and she promised the bolts will be here on Monday July 21st and we called them for pick up. My wife went to pick up the bolts very same day and when we open and package the bolts were not the same bolts required to assemble those wing chairs and infect they were only short by only 9 bolts. Right away we called the store which was last night and Mike pick up the phone and we simply asked him if we can return this product which again he refused and ask us to call customer services.

So now i have these unassemble chair's sitting in my living room as Bad Boy storage and later in life I can use them for my wooden fireplace. Since in this such a prestigious company no one is ready to take the ownership to fix this issue.

Please contact me for any proof of receipts and pictures for my living room looks like Bad Boy storage because of these sales managers. Please contact me @ [protected]@gmail.com. and I will post the pictures later in the week. to help everyone.
Best Regards

Bought a sofa set and dinning set at the end of May and was told I would have it shipped to my house the latest June 21st so I paid half of the amount and was told to pay the other half before the day of shipment. Every since June 21st I have been calling the store to see what is going on with my purchase because I haven't reviewed anything and no one has any straight answers as to what is happening with the furniture that I should have already had in my house. NOBODY knows anything in this company. They keep pushing the delivery date like it's a normal thing in this company. Today July 2nd a week and a half after the day that I was told I would receive my furniture, I still DON'T have any of the items yet. At first I called the store again and I was told that I would receive everything by July 15th, almost a MONTH AFTER the day I was suppose to get my furniture. That got me frustrated because I got rid of all my old furniture before June 21st to have space for the new stuff when they were suppose to come in. It's been almost a month now that my family has been sitting on the floor because of their HORRIBLE customer service and this RIDICULOUS Company. So I asked for head office number to see what head office has to say about the situation. First I spoke to one girl that said it wasn't her department so she transferred me to the delivery department. The lady in the delivery department was more clueless than the other lady so I asked to speak to the manager or supervisor. The "supervisor" couldn't tell me any reason why I wasn't informed about why my furniture would take an extra MONTH to get delivered to my home. So I ask her who was above her in terms of management because at this point I was super frustrated and couldn't deal with these people that work at a company that they can't even run properly. She told me her manager is the store manager who I bought the things from (WHAT A JOKE!) I've been in retail for years now and NOWAY is anyone in a store above anybody in head office THAT IS WHY THEY CALL IT THE "HEAD OFFICE"! The head office should be able to accommodate and help every single customer that goes to them. BUT NOT THIS COMPANY. So she sent me back to the store manager because she couldn't do anything even though she works at the "head office". So now the store manager...at this point I'm beyond frustrated because everyone that I spoke to so far has been nothing but USELESS to answering my questions and concerns, so the store manager now blames the manufacturer and says that THEY haven't sent them the furniture yet because the were having difficulties with something. What I don't understand is that the Bad Boy store had this information every since June 16th but NOBODY even bothered to inform me that it would take more than a month to get my things. So after going back and forth with the "manager" he had the nerve to put me on hold and not come back to the call. I HAVE NEVER EVER SEEN A "manager" EVER TREAT CUSTOMERS LIKE THAT. How are you just going to try to ignore the situation! So Now the sales person that sold me the items comes on the phone pretending like the phone was breaking up and he couldn't hear me so he could shut the phone like I'm here playing a game with them. So he decided to shut the phone because clearly no one in BAD BOY has any customer services training so I decided to go into the store to talk to them in person. The managers only solution was sending me 1 chair at a time because everything is not ready even after a month of ordering and waiting and my delivery date has passed! 1 CHAIR AT A TIME! What a JOKE! I asked for a refund but because it was a custom request I couldn't refund the sofa set but I definitely did cancel my dinning set because I rather buy it from another company that actually has their staff and head office trained in customer service than this unprofessional and clueless company! Now I'm waiting for another week of sitting on the floor until Bad Boy decides to delivery my sofa set.

IF YOU HAVEN'T ALREADY BOUGHT SOMETHING FROM THEM I SUGGEST YOU DONT WASTE YOUR MONEY OR TIME WITH THIS COMPANY. THIS COMPANY IS BY FAR THE WORST COMPANY I HAVE EVER COME ACROSS AND SHOULD DEFINITELY BE SHUT DOWN BECAUSE OF ALL THE UNPROFESSIONAL MANAGEMENT, STAFF AND COMPLAINTS THAT THEY ALREADY HAVE!