Lastman's Bad Boy
Reviews and Complaints

Order # [protected]

I placed this order May 27th and promptly cancelled it because of the wait time. It is now June 2nd with no communications from anyone from your company. I want a refund, yet no one has processed it. It is like you are keeping my money hostage because you don't want to bother with the hassle of a refund. I have contacted them multiple times, via email, chat and I even tried to PHONE and NO ONE answered except the receptionist, who said she couldn't help me and promptly linked me to customer service and I waited on the phone for close to 2 hours one time with multiple disconnects. I am on disability and saved for months for this dryer and this is how I get treated? If the dryer wasn't in stock I would never have given you my money, via Debit Visa.

I purchased a sofa on Apr 23rd but still have not received the product from them, I have spent lots of energy calling them or mailing them no one is reachable in giving information on when they do my shipment. I have Visited Store in person multiple times and they are not responsible as I purchased it though Online and price mismatch to be taken care of (almost 500 CAD difference). I have got two small kids and no one care and don't care about the shipment. I am an eCommerce Web developer and facing the worst ever service with this company. It's like a fraud service, Kindly don't ever buy any products online

I ordered a bedroom set and part of it was delivered 3 weeks later. They only sent me 2 of the 3 parts for the bed. The mattress does not fit properly and it is difficult to get in bed from a wheelchair. So far they have not returned emails or phone calls. They should be put out of business as they don't care about the customer as long as they have your money. Biggest mistake of my life.

I want a full refund now. I have been jerked around for 7 months. no more promises date lies. Sent 10 emails, hours on hold and hours on chat lines. Give me my money back! Send to management

Your Order #[protected]

Placed on November 21, 2021 at 10:54:02 PM EST

Billing Info

Brian Bochek

[protected]@northernselect.com

Shipping Info

Brian Bochek

Payment Method

Credit Card

Credit Card Type Visa

Credit Card Number xxxx-9111

Transaction ID [protected]

AVS Response Y (Street address and Postal/ZIP match.)

CVV Response 1

Delivery Method

Delivery Method - Local Delivery

Items Qty Price

Signature Design by Ashley Valebeck Series Dining Room Server D546-60

SKU: 127192

1 $1,208.00

Subtotal $1,208.00

Delivery & Handling $0.00

Discount (extra 5% off) -$60.40

Tax $149.19

Environmental Fees $0.00

Grand Total $1,296.79

www.badboy.ca

This email is a service from Lastman's Bad Boy. Delivered by Zendesk

[3PPW59-W5RL]

I been waiting over 2 year bed damage wrong bed bad customer service put u on hold 3 hours wen u call cant get to no one to talk to very unprofessional theif very rude worse furniture company my son been sleeping on the couch for 2 years because of these plp an its still not delivered an its 2022 I purchased sense 2020 I called I called Terrible company to buy furniture don't do buisness with them garbage garbage garbage I hate this company don't buy here

*! Warning!* save your money!

Hello everyone,

I purchased a product in november 2021 with this multi million joke of a company, and never saw my product even after I waited more than 11 weeks. Do not purchase anything. The "manager" they have evan is useless he does not follow up, lies, rude, entitled, procrastinates, and neglectful. Evan does not get the work done, he makes up excuse and all employees of the sales department are trained to promise you one thing and when you are having problems with the product or need a refund because you will never received what was purchased they will tell you bad boy does not do refunds! There is no one higher than evan to complain about this company so please do not waste your time! If you need to purchase appliances, furniture, etc do not shop at bad boy seek other companies or the facebook market.

Please escalate your complains to the customer complaint [protected] (toll free); [protected] (toronto area) ontario government

I bought the sofa in July last year, but I contacted your customer service staff in February, because the zipper of the sofa cushion is broken and needs to be repaired. Until now, no one has contacted us for repair. I need an explanation, please reply, thank you

BEWARE OF THIS CRAP STORE AND THE MOST TERRIBLE STAFF! Unfortunately bought a sofa from this store. Got the delivery of a damaged product and then starts their ACTUAL CUSTOMER SERVICE which is just horrifying. We followed up on the phone, emails and went in store sooo many times but were always stalled with an excuse of low inventory and fake promises to resolve the issue and asking us to wait for a month. After 3 months of playing catch with them, when followed up again, that fake and lying manager characters MANNY AND ABHISHEK say that they forgot about our issue. And their audacity to misbehave over phone and in person at the store. They dont give a damn about your experience or the worst quality of product that they delivered but come around saying that they are the BOSS OF THAT STORE and will not apologize for anything (just PURE SHAMELESS ATTITUDE and no remorse at all for their brat-like behaviour or the type of service they gave). Behaving like bullies and challenging to report them anywhere as they well aware of who have hired them.I just pray well for the new buyers and hope that those 2 clowns get thrown away because they have no ethics or etiquette for the positions that they have been assigned to in that store. MAJOR REGRETS OF BUYING FROM BADBOY BUT REPORTING THEM AT EVERY PLACE/SITE IN MY MIGHT. Well now we know why the store is named BADBOY…

I ordered a bedroom set from Lastman Bad Boys online in October 2021. At the time the particular bedroom set was listed IN STOCK, AVAILABLE and EXPRESS DELIVERY. After 2-weeks I received a call that the set will be delivered in 6 to 8 weeks. I called numerous times but no one picks the phone. I left messages but no call back. No one responds to emails and only once they told me that they will only issue a credit. However, Bad Boys has no bedroom set in in stock. It is just a viscous cycle, provide a store credit, book another set and wait for indefinite period. The order number details are as below:

Order number [protected] dated October 24, 2021

Contact Number: [protected]

We purchased a fridge online from Lastman's Bad Boy on August 29, 2021 for the amount of $2836.48. It was delivered on October 26, 2021. It was extremely late and it did not fit in the space. So we immediately contacted Bad Boy to request a refund.

After hours and hours of arguing with them, they agreed to provide a refund, minus a $500 restocking fee, which would be refunded to our visa.

The fridge was picked up by Bad Boy on October 29, 2021. The refund of $2346.58 was promised within 15 days. On November 19, 2021, I followed-up with Bad Boy, who said it was with their finance department. This day we received $565 credit on visa, which is far below the promised amount. On November 21st, I followed up with the finance department asking for the correct refund, where they promised it would be looked into the next day.

It is now February 21, 2022.We have no fridge and no refund from Lastman's Bad Boy.

How is this even possible?

So our ordeal with Badboy began on Christmas day 25th Dec 2021, when we ordered a 82 inch TV online for 2300 CAD (includes 110 CAD of admin fee) using Flexiti payment program. Next day Dec 26th we got a call from BB rep that the TV won't be delivered until end of January 2022. We waited patiently as we thought that maybe due to pandemic there are supply chain issues and hence waiting one month is ok. In the meantime we got this first statement from Flexiti and had to pay the first payment. Now come February 2022, we did NOT hear anything from Badboy. Tried calling the customer care and after 90 mins of wait talked to an agent who said that "oh 10 TVs are arriving next week and let me schedule your delivery". Next week, a big NOTHING. Again called Badboy, after 70 mins got connected to cust care rep and shockingly she said "oh the TV we booked is discontinued by the manufacturer" and asked us to re-select the products to which I politely said that NO we want our money back , please process our refund. Then again on Feb 13th i called and again after long wait a cust care rep gave me phone number and email id of their ecommerce manager who goes by the name Clint. Clint never picks the phone or respond to countless VMs I left for him. Email to Clint bounces back after 3 days. SO no luck. Suddenly on Feb 15th i got a call from BB that since I waited so long Badboy has upgraded us to a 85 inch TV for which I have to wait 3 more weeks to deliver to which I categorically DECLINED and said I just want Badboy to process my refund, to which she said ok and just hanged up. Now today Feb 19th I called the Badboy again and still the refund is not processed, apparently this Clint guy has to approve it and now again my 2nd Felxiti payment is coming up...I am not sure which doors to knock so that they refund me my money and then after that I need Flexiti to process me refund for the payments I made to them. Dealing with Badboy has been a nightmare for us, friends had warned us not to deal with Badboy but we never thought they'll be this BAD. They are just living unto their name.

Whoever from BB is reading this, I am requesting them to refund our money back ASAP.

I paid BadBoy on-line on Dec 26, 2021for 2 appliances, total cost $1409.11

To this date, they have not given me a delivery date. I have called several times but no one ever answers - just left on hold. I have emailed a few times - one reply was they were looking into it. Having now seen the numerous complaints of other customers about poor service, I am fully expecting the appliances will either never show up or who knows how many more months it will take. I can't really do without a stove. Earlier this week I emailed a request to be reimbursed but there has been no response.

Made a fridge purchase on Nov 26, 2021. 11 weeks counting no delivery, the case was escalated to "Evan" at customer service. He stated that he had a couple, one for me and another for another customer that would be delivered in about 4 days. It has been about 2 weeks and Even is not ignoring our requests to speak. He called my wife to say:" Sorry, but this is a final sale and you have to wait, we didn't force you to by that fridge" How are these people still in business? No matter who you speak to or how far you escalate no one has the will to assist, a PONSI scheme at it's best.

Nov 30, spoke with a person through their chat app. TV I wanted was not in stock. They said it would arrive beginning of December. I ordered it, willing to wait 1-2 weeks.

Dec 7. Received an email saying it would be a further 2-3 weeks. Not ideal, but I understood.

Jan 8. I sent an email regarding an update. No reply

Jan 16. I sent another email regarding the status. No reply. I said if I do not hear from them in 48 hours, I would like to cancel my order.

Jan 18. I sent an email to cancel my order.

Jan 20. Badboy called and said my order was in, but the earliest delivery date was in February. I said that I still wanted to cancel my order. The told me they could not do that transaction, but a manager would call back in 24-48 hours.

Jan 27. I have still not heard back from anyone.

I have also spent many hours, yes hours, on the phone waiting for the next available representative. No one ever pick ups.

I placed an order of Range Hood On Dec 15th 2001 and they called a few days later to set up a delivery date for Dec 21st 2001. They called back on the day of delivery and said "There was a truck issue and a driver will call when the truck issue is fixed for a delivery time". Waited for a day but no one called back. Called Bad Boy the next day to figure out what happened and they said "I have to call back in a few days to set up another delivery date because there is no information on the status".
Called Bad Boy back on Dec 27th (due to holidays) and rep said "we don't have the product that is why there was a truck issue". I asked for a refund (since I don't have the product in my hands) rep said "I can't do that, only management can do refunds and cxl order...due to holidays there is no managers on site, they will call you back in 24hrs to 48hrs".
Today is Dec 30th, NO ONE FROM BADBOYS CALLED ME BACK and I am on the phone with them and waiting.
Reception is also very rude as well.

On September 1, 2021, I made the mistake of entering Bad Boy's store on Kennedy Road in Scarborough and buying a sofa. For the next 3 months I was repeatedly told it would be delivered on one day or another and that I would get a phone call confirming the time. Each time, there was no sofa and no phone call. Not once they did they contact me. It was always up to me to call them after the sofa did not show up, and each time they gave me another day for delivery that was again false. Finally, on December 8, I called and told them I wanted my money back. That's the only thing that got their attention: they had the sofa in my living room within 24 hours. They left it on it's back, completely wrapped in cardboard & plastic. The driver said "We just deliver it. The feet just screw on." The feet did not simply screw on: fortunately I am handy with tools. I am happy with the sofa, but I wish I had bought it anywhere else. Don't make the same mistake I did by buying from Bad Boy.

Purchased a Bosch dishwasher on Nov 24, listed as "available" on your website. Called the next day and told it would be delivered the following week. Then received a call saying not until end of January. I stated at that time I do not want to wait and wish a refund. Note that your claims of "all sales final" was not clear until after purchase was made/on your bill of sale. Getting the run around, every time I call it's 20 - 40 minute wait. No returned calls.

This is unethical, I do not want a store credit or to order something else. You don't have an item that you listed in stock. They didn't sell out last week, no one else can get them either so your web listing was deceptive.

I ordered a couch in early January with an expected delivery of mid-February. This date came and went with no update from Bad Boy. I attempted to contact multiple times, with no success. When I did reach someone on the phone they said someone would call me back as they were not authorized to help - no one ever did. I still have not received my couch, nor will they refund my order. Since I did this through a payment service my credit score is now affected, as i refused to pay them for a couch I did not receive and they can't do anything to cancel the order.
Bad Boy has not addressed or responded despite continued attempts, and now I am left with no couch and a lower credit score.

We purchased a dining set late June and we were supposed to receive it in 2 to 6 weeks, however, They postponed it to August and then again to September and finally we received it in November. I opened the box the same day and found it that the flaps were all damaged and the main leg was broken. The store on Kennedy rd. said that we had to talk to customer service, we took pictures and emailed them to the customer service and head office. They just asked us for our phone number and email, but they never got back to us. After ten days we finally could manage to talk to customer service manager and she promised to change the parts. Two days later a rude delivery guy knocked the door came with his shoes on in this pandemic grabbed the box and put the other one there instead. I asked him to wait until I can check the box. He just left without letting me check the box. As he left I opened the box: the flaps and stretcher were not sent at all. And the main leg inside it was worst than even the previous one. It was totally broken from three parts and almost separated. We were trying to find the manager if the store but he rejected to talk to us. The customer service manager did not call us back. Today she dropped off just one line that we have to wait until the next shipment that might be in December. She could not repair the part she could not replace it . She just offered to reselect but the ones that could fit to our space were neither available. We paid the whole money and we fulfilled the contract terms, but they delivered us defected parts and now they want us to wait more? ! According to some confidential condition I can not wait until December. Please consider my situation and compensate for what happened to us! Please!