LBC Express
Reviews and Complaints

This is the first time na nangyari to sakin, kasi pag nagshop ako sa lazada they will inform me na dadating na yung package and best part is tatawag pa sila pag malapit na. Yubg delivery niyo LBC may nagmemesage naman na dadating na, twice na 2 days ko ng iniintay pero hanggang ngayon wala pa. Nakakaabala lang kasi, nagwowwork ka tas nakikipasuyo kana lang bg pag iiwanan tapos wala pa. Trinack ko yung package ko 10:00 am kasi LBC texted me at 9:23 am, nubg asa website niyo na ako 9:10 am your package will be delivered then 9:36 am shipment issue na. Please paki resolve kasi the sum of money we're paying is pinaghirapan yun, and yung abala din. Thank you.

This is my first time ever since na magshop ako thru online (shopee) wala akong nagiging issue pero this time nagkaroon so disappointed sa lbc expected ko na dadating sya oct 24, 2017 pero hanggang ngayon oct 25 wala actually nung isang araw pa dapat nadeliver na sya pero walang dumating na package same din dun sa isa ko pang package ganto din problema sana pakiayos nyo naman yung service specially sa bataan area lalong lalo na sa orani grabe nakakadisappoint talaga nakakadala na yung package paship pa sainyo lalo na abala na kasi kakahintay sa wala my tracking no are [protected]-AUSV and [protected]-QXHK as soon as possible sana marecive ko na sana yung package

This package was sent frim vigan ilocos sur to san jose del monte bulacan with tracking number [protected] was recieved yesterday october 24 2017 and was opened today october 25 2017 wheb the package was opened the bubble wrap was not covering the cellphone box my cousin when she send the package said that the bubble wrap was covering the cellphone box upon opening the cellphone box the cellphone samsung galaxy s7 was nowhere to be found i am writing this report as a complaint of your service pls find who is responsible and return the cellphone or else legal actions would be taken thank you

Ano po bang ibig sabihin ng shipment issue? Ini-expect namin na aabot yung delivery within this day, tas naka abot na sa area namin at biglang nag shipment issue? Anong ibig sabihin nito? Please po paki sagot po!
Aabot ang item ngayong araw na to October 25, 2017 at kagabi lang October 24, 2017 ay sinabi na Shipment issue. Please get in touch through our official customer channel. Anong ibig sabihin nito?
Ito po tracking number ko [protected].
Please resolve this issue po, hinihintay namin ang ipinadala sa amin kasi gagamitin na namin yun.

Hi LBC! COMPLAIN KO LANG YUNG PINADALA KO LASI NA PRODUCT FROM CDO TO BACOLOD CITY. IBA ANG NAKAKUHA! DELIVERY YUN AT DI KILALA NG RECEIVER KO ANG NAG RECEIVED NG PRODUCT. Pwede ba yun na iba mag claim? SANA NEXT TIME IBIGAY LANG SA NA AUTHORIZED NA PERSON! OR HUMINGI NG ID ! 3 DAYS NA YUN. AT D KO KILALA BUYER KO IN PERSON, BAKA SABIHAN PA AKO NA SCAMMER. Wla ba kayong pinaka madaling solusyon nito? Nakaka dis appoint.

I ordered some baLLoons onLine. and Like they (onLine seLLer) aLways do, they send me tracking number of the package so I couLd track it onLine. I never had probLems before with your service, tiL now. because up tiL now, the package hasn't been deLivered to me 2days upon receipt of the package to Lbc navaL branch, nava, biLiran. it says in your onLine tracking that the parceL was received at the said branch oct. 19, thurs at around 10p. m. my Location is onLy a 30min ride from this branch, but sadLy, up untiL now, no package yet. and I reaLLy needed those baLLoons today that's why I ordered ahead of time.

Tracking no. [protected]

A LBC Deliveryman informed LBC or our parcel status and it is reflecting on the online tracking that it was delivered and released to authorized representative one of our guards Michael Saquilayan with the parcel document on oct 19 at 6:12pm, but it was never delivered nor received by our guard Michael Saquilayan at the said day and time.
Please see attachments for time stamp. We call one of your hotline, and they where looking at the same tracking info. and said that it was delivered on oct 19.

We are at a loss with our important documents and this is the second time it happend to us. Just today Oct 20, at around 5:10pm - a LBC delivery may delivered the same package that was supposed to have been received yesterday. Your LBC deliveryman is using the same persons name as a authorized representative, even it wasn't him who received it and worst not the same day. Pls be adviced regarding this behavior of your deliveryman.

Important documents may get lost and people will be blamed because of this miss behaviors of your personnel. We trust that your company will do something about this, and make measures to correct this behaviors.

-Mega Tech Wires and Cables, Inc.

I sent to Ms. Jenelyn Santos of the Asian Development Bank my cash advance liquidation documents on October 2, 2017 to the ADB address in Ortigas. After 16 days, I did not receive any acknowledgment from her and I learned that she never received the documents.

I tried tracking the document movement through the LBC tracking system online but the tracking number [protected] indicated on the LBC official receipt cannot be tracked. I also repeatedly inquired from the LBC Sta. Lucia Mall Branch through my household help, Ms. Josefina Altamia who delivered this package to LBC, finally I talked to a Christian Barit of your LBC Sta. Lucia (mobile number [protected]) who intially refused to help me and even insisted that it is no longer their responsibility since the package is already in your main hub! what kind of service is this. I told him over the phone to expect a call from my lawyer. I referred the matter to my lawyer, Atty. Merba Waga who communicated with Mr. Barit. My lawyer texted back Mr. Barit's text promising yesterday to return the package to me today, October 20 and promising to call my lawyer within the day. Today my lawyer texted and repeatedly asked for the status of the package and he said they will pick it from your hub today-- it appears that he is giving me the run around. My lawyer texted and reminded him of the LBC's promise to return my documents today and he refused to answer after that.
These documents are very very important and if these could not be delivered I should have been informed so I can request the return of such. But to tell me that this is no longer your company's responsibility--- is this right? you have caused me so much time and disservice. Please please please return my documents right away.

I was tracking my shipment and it was stated on the site of LBC that it will be shiped yesterday dated oct. 19, 2017 then when i checked it there comes the note saying that shipment dit not delivered bcoz of payment issues? How is that then? What im supppsed to do? Because i choose the payment of "CASH UPON DELIVERY" wonder if you guys really understand that. Atleast enligthen me because i really need the item asap. Wasted my 2 days just because of that. Please give some consideration thanks. God bless!

Hanggang ngayon, wala pa rin ang parcel ko. Normally naman kinabukasan natatanggap na. Received pa rin sa branch yung status. [protected]. Kelangan ko mareceive yan bukas ng tanghali. Nakakabwisit na. TUmawag ako sa customer service niyo, wala naman masabing maganda, parang walang kaalam alam sa sinasabi niya.Wala kayong coordination, wala daw kayong contact sa warehouse kaya hindi nila alam. Ano ba namang klaseng customer service yan. walang kakwenta kwenta!

Hi..just wanna ask kung san branch or warehouse yung parcel ko with a tracking number [protected]..supposedly door to door delivery pala yan eh ndi kumple2 ung address na naibigay ko sa friend ko..kahapon pa ang delivery nyan oct.18..ndi man lang ako kinontak ng lbc kung san ko pwde ipickup..please do contact me kc my information naman dun sa parcel ko..

My documents were misdelivered to another address. My tracking number is [protected]. This happened on Oct. 18. The recepient, Donna Roces-Valdez is waiting for this the whole day since this is urgent but the courier delivered to another place. I want a refund for this as this is tantamount to non-delivery. Hoping that this will not happen again as I have patronized your services much but now contemplating to enlist the services of other couriers.

Good Day! Nag pabook ako nung oct 15 2017 para sa Aircargo at Seacargo ang sabi sa akin ng customer service nyo oct 17 ang pick up no spacific time. nag advice pa ako na ang flight ko oct 18 kailangan ko kako makuha yung boxes ko ng on time. the whole day yesterday tuesday nag antay ako walang dumating na kukuha ng box ko. hindi reason na madaming pick up kaya nga may mobile na kinukuha ang CS nyo para tawagan ang client kaso wala ako natanggap na tawag. nasayang ang mga lakad ko kahapon dahil kakaantay sa sa kukuha ng box ko. nakailan tawag din ako sa CS nyo para makipag coordinate dito sa riyadh para mapick up ang boxes ko kaso walang nangyari. ngayon umaga tumawag ako ulit para makuha itong mga box ko nag advice ako sa SC nyo na dapat before lunch makuha ito. be professional once na nag commit kayo make sure na magagawan nyo ng paraan na makontak ang client nyo. Salamat!

Good morning, just want to ask how come my parcel waa changed to a different address? My tracking# is [protected], which was given to me by sonic express thru pm sa fb kasi it was originally from them and forwarded to lbc. Now my concern is, how come na nag iba na po address ng deliveran ng parcel ko. From lbc shorthorn qc (Pick up place ko) to lanao del norte (For delivery na sa palce na yan)? Sino po nagchange ng address na sana ay para lbc shorthorn? Sino po ba may mali o nagkamali lbc or sonic express? Na pm ko na rin ang lbc and they are the one who confirmed that it was for delivery to lanao del norte upon checking the status of my parcel while we are chatting. Nag tanong ako bakit ganun ang nangyari, have send screenshots to lbc don sa sonic express na convo ko para makita na it was this courier sonic who gave me the lbc tracking#. Sana po ay masagot itong concern ko, kasi baka mapunta ung parcel ko sa ibang address.. Hope to hear feedbacks from your good office. Thank you!

Hi! this is regarding one of your branches in Upper Calarian near ICAS school in Zamboanga City.
My sister sent money to my mom worth one thousand pesos take note php 1000 .She went there with her valid ids and tracking number just to be saddened to find out they are asking her to provide a baranggay clearance, this is absurd and very unethical .My mom had to go back home which is kind of crazy because she needs to pay to get a baranggay clearance and it will take 40-50 minutes ride just to get to back and forth since that was the nearest branch to our home.Aside from your people asking a lot of question like the name of the sender which is eventually in your records already asking where it came from and sometimes you even ask the customers to tell you where the money came from?the hell!if I sent over a php 100, 000, one hundred thousand pesos probably you are entitled to know where it came from.but then it never happen with me doing it in any banks.JRS express is blooming back due to your insecurities and a lot of customer complains where in within your company premises the customer's packages been open and a lot more unethical stuff your company has made.I hope you can do something better .don't annoy your customers because we are the reason why you're there still standing.The last visit I had to one of your branches was horrible!i arrive 5:45pm and that branch is supposed to be open until 7 or 8 pm but your personnel said it was already cut off, when I ask what time they cut off, he said 6pm.which in return I said I still have 15 minutes before your cut off.which he ignored and went to his damn paperwork!brushing me off like some [censor] he dont care because he just said he needs 30 minutes and get back to me, i waited and i was [censor]ing impatient already!he made me wait or 1 [censor]ing hour!I hope you go out of business tomorrow!some [censor] who works for you! Im upset and i can say what ever!you guys deserve a horrible loss of time as well.

A very lousy incompetent lazy useless and worst delivery team just a simple one f*c*ing package they can not even deliver to an address that they have been delivering for many times and declare it as an unknown address?
They did not even bothered to use the cp number to contact the consignee and ask for direction if they are new delivery team that are not familiar with the place!
Mga walang kwenta! Ipapablocklist ko kayo mga peste kayo!

October 16, 2017, I went to LBC Lucky Gold Ortigas Avenue Extension Pasig and I was on a hurry due to the money I am sending to is for emergency and aside from that I need to report to work in few minutes. I filled up the forms and get my number immediately. The Customer Service are really slow as always since from the last year that I visited the said branch. Agents are all chatting causing of delays accepting new transactions. I already a bit irritated as again I'm in a hurry. Its just so happened that the preferred mode of payment is lbc and I'm so unlucky coz the said branch is the only nearest lbc from where I live. When it's my turn I gave my form to one of the agent and he asked if I have a a lbc card. I responded "wala po", then he asked me to filled up the form for a card. I explained that I'm in a hurry and a card is not necessary as I'm not a frequent client (due to their poor service). And even after explaining myself another agent said its needed "for loyalty". I guess she did not hear me when I said I'm not a frequent client. I ended up stepping out from the branch and unluckily they did not accepted my forms. First, they already wasted my time as they are so slow, secondly they forcedly asked me to fill up a form for a card, third - I bother someone to send money for me, fourth - I was late for work with accomplishing nothing. These employees does not know how to value their clients time. I am so upset, that would the last time that I will visit you branch again and would not recommend neither for my business transactions.

I would greatly appreciate if the said branch will have a full knowledge about my concerns and take necessary actions.

I dont know whats the cause of the [censor]ing delay! Panay akong update sa online hanggang ngayon still not ready for delivery. Nagmemessage ako sa lbc through chat.. But no one! No one wants to reply! Right now!
I dont want to make a complaint, pero kailangan ko. Sobrang nakakafrustrate maghintay.. Knowing na may naghihintay jan sa inorder na yan.. Its not about the money eh.. Its not about how big or small the amount is.. Its about the trust of the people.. At sinira nyo yung tiwala na binigay sakin nung pagbibigyan ko nyan...

Hello, I just wanna ask kung kailan ko matatanggap yung package ko? It was sent on Fri, Oct. 13 2017 and sabi I'll receive it daw the day after. Pero Saturday came and di ko nakuha, I tracked it pero it's in shipment pa daw, same thing pagka Sunday, now it's Monday and same status pa din. I messaged you via Messenger pero seen lang ako. And if you're gonna tell me na dahil it's a phone so it has been probably delayed for 1-2 day dahil sa strict airline 9policies and stuff, today is the fourth day now and when I track it, wala pa ring update. Help now please.