LBC Express
Reviews and Complaints

An item was shipped via lbc express on october 9, 2017 with tracking number [protected]. It has been 4 days and I still haven't received it when it was supposed to be a one to two days express delivery. When searched in their website, there was a shipment issue and was asked to contact their customer care. I already sent several emails but there were no replies. I tried to text and call the concerned hub (Lbc ortigas delivery hub), but still found no response.

My name is RoseAnne S., I am complaining regarding your employees in lbc branch from disclosing my information and my box to someone without my authorization and knowing till I discovered what they did last month in Honolulu Hawaii
( 2146 Kamehameha Hwy, Honolulu, HI 96819); (Phone: [protected]) With all do respect PLEASE take an ACTION about this issue this isn't right its my property and my information and my privacy. I believe I have right because It's mine and I pay for this.

My contact number is [protected] or [protected]/ email : [protected]@gmail.com

I'll wait for your response .

Sincerely, Roseanne S.

Hi goodafternun may I verify the delivery status of my tracking number [protected] according to you shipment issue I already informed and update the bdo credit card dept regarding this concern last september 28 about the delivery address, I informed them to deliver the item at our office address which located at unit 1501 15th flr. Jollibee center bldg san miguel ave ortigas pasig city, until now I haven't recieved the item kindly pls. Make appropriate action regarding this matter it's been a month i've waited, hope to hear from you immediately, feel free to contact me at my cp number [protected] for further clarifications needed thank you & more power to lbc! Hoping for your immediate response!

Bakit tinangap pa ng lbc solinad sta rosa at nag promised to deliver door to door sa batangas city kung hindi rin naman kaya at tamad ang batangas delivery hub.
Tracking no. [protected]
Sent date : friday 6 oct.17
At batangas delivery hub : monday 9 oct.17
No call from the hub to the customer.

Till now no delivery yet... what the [censor] is this courier company..

Kung may makakatapat sana kayo na bagong company. we will not use you anymore..

Putang ina nyo.

I've been selling on shopee for awhile now and LBC has always been the first option of the buyers for their orders to be delivered. At first it was okay but lately I'm having trouble with one of their riders during the pickup of the parcel. Usually, other riders would call beforehand or when they're already there to pickup the parcel. Some would directly ring the doorbell, but this one rider named ARSEL SANTIAGO wouldn't even contact me at all or announce his presence in any way. He would just leave the proof of delivery paper under our gate with him signing the paper on behalf of my name, making it seem that I PERSONALLY CANCELLED THE PICKUP. There's always someone in our house so it's impossible that no one acknowledged him if he really did attempted to pick up the parcel.

HOW COME EVERY OTHER RIDER THAT ATTEMPTED TO PICK UP THE PARCEL FROM OUR HOUSE WAS SUCCESSFUL, EVERY ONE OF THEM EXCEPT THIS ARCEL SANTIAGO?

This guy is seriously dumb and no words can explain how unprofessional and undeserving he is to be in such job. I believe that this is his THIRD TIME doing this, I only kept the two last papers where he personally cancelled the pickup. The first one, he DID pick it up BUT DID NOT DELIVER THE PARCEL TO THE BUYER. I wish that would LBC reevaluate their riders. Someone like ARCEL SANTIAGO is one of the reason why the company loses its efficiency AND customers. Well, LBC itself doesn't accomodate their customers well OR even accomodate them at all, I guess their employees took after their company as a whole after all.

FIX YOUR AWFUL RIDERS AND YOUR CUSTOMER SERVICE. Don't provide hotlines if you're not going to answer calls anyway.

Happens October 11, 2017.. i didn't receive my package and this is cash on delivery...tracking number: [protected]...i've waited all day for this package to be delivered to me...so why will you post a status that it was not delivered due to payment issues...Is this some kind of a joke? is the delivery boy of LBC Express lazy enough for him not to go to my house and report that i didn't pay my shipment..

I really had a bad experience with the SM Sucat branch... i waited for one hour then after my turn it found out that my package is not yet arrived. until now i have not yet received my text of what happened to the package and the where-about of my package.
that herbal medicine.
If may suggest when the volume of customers increase waiting for so long, why don't you separate the claimant and the sender of package. para hindi ma-apektuhan ang mga nagclaim dahil mas mabilis magclaim kay sa magpadala?
i am refereeing to
the SM Sucat Branch

Gusto ko lang malaman kung kelan ulit maidedeliver yung balikbayan box namin kasi pangalawang beses na nila tinatry ideliver sa address na nakalagay pero di nila maideliver because recipient is unknown at the given address daw. Dahil ang nailagay na address ng tita ko ay kulang Upper Kasinay St. Binangonan, Rizal lang sana ininform nyo kami na ganun ang nangyare kasi 2 weeks na yung box dapat September 27, 2017 natanggap na namin pakiasikaso naman po. Kung hindi ko pa trinace ang tracking number di ko malalaman na ganun pala yung address kaya di dumating dating ang kahon. Tumatawag naman ako sa hotlline nyo na 8585999 puro number busy.

Tracking Number: [protected]
My contact number: [protected]/[protected]
Updated Address: Upper Kasinay St. Darangan, Binangonan Rizal

Please let me know kung maidedeliver kasi ang tagal na namin hinihintay sana as soon as possible maideliver na sya.

Thank you!

I am really pissed off by your service. For three days everytime I went to your Branch in METROLANE P.TUAZON CUBAO and ALIMALL CUBAO your staff will asked "ANO PO TRANSACTION" will told them "RECEIVE PO NG MONEY"...your branch will only say "OFFLINE PO...DI PO ALAM KAILAN MAG ONLINE"
For 3 consecutive days Oct 07-8-9, 2017 OFFLINE.

What's going on with LBC? I just wanted to get my refund from LAZADA.
Your services now is so disappointing.

Lizzie

My name is Moses M. Mabana. I live in Talojongon, Tigaon, Camarines Sur. I ordered the product last Wednesday night, and said it would arrive from October 7-11. I've been waiting since then. I have been tracking it via the tracking number you have given me, and it says it has not yet arrived to Naga delivery hub. Hoping that this issue could be resolved as soon as possible. Thank you very much and have a good day.

Lbc tracking number:[protected]. Tumawag kahapun sakin ang lbc pero hndi ko nasagot kasi pinapatulog ko baby ko. So tinext ko agad. Hinintay ko tumawag ulit pero wala. Ilang beses ko na rin cya tinext pero walang reply. Bakit po ganun? Hinihintay ko order ko sa shopee. Extended na shopee guarantee kasi hanggang oct.9 lang so dapat matanggap ko na kahapun order ko. Casinglot tagoloan misamis oriental. E dedeliver pa ba nila ulit?

I am very disappointed when my recipient did not receive the item through LBC. Kindly see the attached photo.

I called the LBC Call Center and asked why. The agent told me that the delivery man has no load to text/call the recipient. I am very disappointed. What is the use of the recipient's phone number, which you asked me to write down, if you'll not call or even text an hour before the delivery man reach the area? This should not happen because I paid the necessary amount the LBC branch asked.

Please review our conversation with your agent dated October 7, 2017 between 8-9 P.M. for you to know.

Thank you very much. Hope you'll do necessary actions to avoid this to happen again.

Hi, I want to know what's the problem about the package? cause it takes too long to be delivered Its almost one week of waiting. The package tracking number is [protected] I want to know why it is not delivered due to payment issues on October 4, 2017 ? I expect a quick response, Because I really need that item for doing my school works, Thank you.

That moment na sabi ng kapitbahay na may nagtatanong daw ng pangalan ko na taga LBC kung sino at saan daw ang bahay ni Shaira Mae Yuson soo tinuruan ng kapitbahay ko sabi ng courier na kapitbahay nalang daw maghatid pero ang kapitbahay namin ayaw naman kasi d daw sa kanya soo tinuruan nalang sa bahay namin. Hintay ako ng hintay pero walang dumating na packaged. Pero positive padin ako kc close to 6pm na din at baka bukas nalang i dedeliver. Pero nakakainis lang na ng trinack ko Wow ahhh ang galing naman na received ko na daw yung packaged ko? Wow! Bukas puntahan q talaga LBC branch! Matanong kung bat ganyan. D pa naman yun COD at bayad na yung mga items ko na yun😑😢😢😢!

Karen Pasculado from Kuwait, Ma'am/Sir kailangan ko po ang inyong insurance sa nangyari sa balikbayanboxes ko galing dito sa kuwait papuntang pinas eh binutasan po at tinakpan ng tape para hindi halatado pero nakita po sa loob iyong punit kaya nagtaka yong papa ko at nalaman ko na lang wala na po yong ibang gamit sa loob ng box na pinadala ko marami po ang nawala. Ang gusto ko pong mangyari managot ang may gawa nito. Sana po magawan po ito ng paraan ng LBCEXPRESSPADALA INC. nawa'y po maaksyonan kaagad ito.

Please follow up on my item with a tracking number [protected]. I've been waiting for my item to arrive laast monday but until now there is no item delivered to me. I called the LBC cebu last day and the man on the phone said that they will deliver the item today but until now i did not receive ani item from lbc. Why cant you fixed this kind of issues so that your customers will be satisgied of your services? Why cant you delivered it on time? Why cant you call the person to be delivered if you cant deliver the item on time? Is this the kind of services that you are going to give to your customers? PLEASE ADDRESS THESE KIND OF ISSUES ASAP. THANK YOU

please be inform.that ive been waiting for a Package from Lazada with a tracking number of [protected]
0506.. It is said delivered to bataan hub and ready for delivery since yesterday. I need some further response regarding with this matter as I am expecting the said item for my Business.and now theres an issue with the shipment?How did that happened?

Dear LBC EXPRESS INC.

First of all, it has been more than a month since August 22 that we made the complains with regards to the TWO noticeable holes in one of the two boxes we received from my sister in States. I took a video of it and the whole process on how we opened it. A day after you read my post and messages in your fb, you then called me and told me that my sister should coordinate with you, and you even told me that you will have and investigations with regards to this. You even told me that you will compensate the damages of it. My sister wasn't really able to go right away because she was busy with work and it took her awhile to visit in your CA office where she sent the box with. Furthermore, she went to your office today and found out that you didn't even act upon it. She was just being told so, "YOUR FAMILY RECEIVED AND EVEN SIGNED THE BOX WHEN IT WAS DELIVERED, THEREBY IT WAS IN GOOD CONDITION WHEN THEY TURNED OVER AND HANDED IT INTO YOUR HOUSE." Now, let me ask your good hypothalamus, If you were in our shoes, would you bother turning all the sides of the boxes when receiving it?! I bet you won't. Honestly, we didnt really bother checking all the boxes because we didnt expect that we will receive a damage one. We even gave our FULL TRUST to LBC as a courier since my sister used to send with them for more than a decade. Nonetheless, you requested her to come to your office with all these documents. Every conversations we had through messenger were still here and I am going to screen shot everything! You don't have A WORD for all your clients. You are now claiming that it was our fault why the box had turned that way since we received it. Yes, we signed the receive form because it was your protocol to complete the transaction and with our full trust in your company, we didnt expect that it will happen to us. You are not even claiming that there are culprits and KAWATAN in your business. You kept on denying that you have been having staff who always do this kind of stuff to the packages hardly earned why the senders who entrusted you. Don't you ever think that you have to penalize and even convict those stealing the things in any packages being handed over?! You have to prove us that you still withold your CREDIBILITY and as what you are still claiming to be #HARINGPADALA! What a shame in your management for giving false reassurance of compensating the damages your staff had caused! Another thing, you told me when you called up that the holes were caused by the unpredicted clashing of boxes during transport but how come you are claiming now that we received the box in a good condition because we signed it?!? You even demanded me to remove my post because it is damaging to your reputation. Do you think I will remove it?! People deserves to know the truth about your messes!

I hope you will not deny this matter. Hence, you will stand with your words that YOU WILL COMPENSATE THE DAMAGES SINCE MY SISTER IS A LOYAL CUSTOMER at your end!

I will still be hoping that you will not disregard this complain and you will not hinder us to get the justice we deserve because of your INCOMPETENT MANAGEMENT AND SERVICES! YOU HAVE NO WORD!

PLEASE SHARE. BE AWARE.

I sent 2 parcels under my name last Sunday, Oct 1 @ LBC Cainta Parola branch and i was told that it will arrive the next day.
Come Monday, no packages have arrived to the destination. Tuesday (which is today), only 1 package was delivered. The question now is when can we expect the next package to arrive? How come only one package was delivered when i sent both packages at the same time? This doesn't make any sense to me!
I wanted to track it but I couldn't find the receipt anymore. Can you confirm if when can it finally be delivered? The receiver needs it today itself!

i trusted your company LBC to send my boxes in the phil for my family but what happened? the 2boxes were fine, u send it without any problem po.. pero ung isa super late nyo n po bngay at ang masakit pa binaboy nyo pa ang box ko tas masahol pa ninakawan pa.. sino nmng ofw ang matutuwa sa ganyang serbisyo nyo?! ngyon, magrereklamo ako, ssbihin nyo costum ang nag open? magtuturuan lang po kayo?! gsto kong maibalik ang mga items na nwla sa akin kc akin un at pera ko un.. wla kyong krapatan na buksan ang khit anong box na pinapadla sa inyo kc ngbbyad kmi ng maayos sa inyo!