LBC Express
Reviews and Complaints

I sent a very important document through LBC Malolos Bulacan branch 10AM of September 29, 2017 to be picked up the next day at LBC Escario Branch in Cebu (tracking # - [protected]). The document arrived very late afternoon of October 3, 2017 and not after several follow-ups and calls from our side. This is not in line with the kind of service that LBC announced it stands for. This is not the kind of service I expected and paid for either. I demand an explanation and a refund, at least.

*September 29 and 30, 2017
*[protected]/[protected]
*Subjects to be complained;Office In Charge and Staffs at Robinson Supermarket, Tandang Sora Q.C branch.

*please notice to call the numbers to provide you information of the complaints.
*review your cctv on the very date to view such acts of your staffs on how they accommodate costumers in accordance with your standards.And also how the costumer service are applied or practiced instead of having arrogant approach.Insist suggestion without approval of the Costumer causing the items container or box deformed.
*Suspension/Retraining

Just today October 2, 2017 at around 3:30 pm in the afternoon we received the last package from my sister in Kuwait with Tracking No. [protected].

We are not sure what really happen why the last package didn't arrive as the two first packages where in fact they were sent at the same time.

The two first packages was in a good condition. But on our surpise that was not the case of the last package.

We received the box in delapidated condition and is wet. Upon checking the items some are missing and some are broken.

Please see attached picture of the image of the boxes.

I hope you would find time investigating such an event.

I can be contacted thru cp no. [protected]

Part 2 of 2:
Ang nakakainis ay hindi man lang sya nag offer ng alternative na tumatanggap pala ng perfume cargo ang lbc pero via sea! Nag decide sya agad na wala! Anong klaseng customer service yan! I'm also working in a customer service industry so I offered alternatives to my clients para mapagaan buhay nila at magkaroon sila ng options! Sabi ko kay ms. Jona, "ate sorry ha pero di ko mapapalampas yang ginawa sa amin ng female staff ng nepo mall branch na yan!"
I hope you reprimand that staff na hindi marunong ng customer service!
I expect your feedback soonest. Salamat.

Arnel
Lbc customer

Please deliver my package with tracking number [protected] at Gate #22 Unit 4 Road 14, Brgy. Bahay Toro, Project 8, Quezon City, near Silver Place. This is the second day that they didn't deliver because you can't locate the address. For god's sake this is the nth time I ordered online and you are the courier, but this is the 1st time that you can't locate the address. Fix the problem ahead of time! Thank you so much!

Hey, my order in Lazada is one day delay because of payment issue my option about it is cash on delivery i hope Lazada inform you about that i need my order as soon as possible because i need it on school i hope you'll understand. My shipment tracking number is [protected] my shipment is on bataan since september 26, 2017 delivery day is sept. 26-29 one day delay right now.

I'm waiting for a package with the tracking number [protected]. It was sent from Manila by a seller and the destination is in Digos City. It has been in Digos for days as the tracking says and they are not sending it to our address. It has been in Digos since September 26 but until now, September 30, we have not received the package. No calls nor text messages from the courier. I have tried to contact the customer support but I cannot reach any representative.

This is in reference to tracking #[protected] where item was received by Pedro Gil office on Sept. 26, 2017 to be delivered at San Beda College Alabang, Alabang Hills, Muntinlupa. The item was delivered to LBC Muntilupa-Taguig Hub on 6:40am, Sept. 27, 2017 but as of Sept. 29, 10am no item was delivered to the forwarding address. This is despite the fact that we have requested Customer Service to ensure delivery of item on Sept. 29 on or before 9am. Note that this is beyond your servile level agreement (SLA) of 24 to 48 hours. Customer Service doesn't help and you have missed your commitment of being an "Express Padala" considering that it's within MM area

Tracking No. [protected]

undelivered item due to incomplete address? How come that they cant find our address since it has house no. street and Brgy.? ano to tinamad Lang maghanap or magtanong?!

Si Lazada nga nkailang deliver na sa bahay nmen bakit pagdating kay LBC hndi nyo mkita? khit baguhan kayang hanapin yan.

also nung sept 25 pa nsa metro manila ang item. Yet hinintay nyo pa na kami ang mag follow up? Bakit di nyo man lang naisip o nagawang kontakin kami sa no. na prinovide sainyo? Walang pakelam lang kasi hndi nmn sainyo? anung klaseng service yan. pa 2-3 days pa kayong sinasabi eh di man lang kau gumawa nan way pra mainform kami na andyan na pala yung item na hinihintay. Kaya nga kau ang napili nmen bcoz we expect na mabilis na maibabalik yan. Anong nangyare? paki explain.

I am still hoping to receive my parcel which is scheduled to be delivered on sept 25. Until now, no update from them when will this be delivered. I tried to call tuesday and today but still, i havent received anything even if a case was filed! It's been a week since I placed my order thru shopee pero hanggang ngayon wala pa din yung items ko! My Ref no. is [protected]. Pakiasikaso naman to! Nakakawala kayo ng gana!

Hello, i'm kind of scared at this kind of situations so please follow up my item. The tracking number is #[protected], kahapon dapat madedeliver kaso hindi alam nung delivery guy kung san yung address, I replied 50 minutes later, but then it was too late. So please please please recognize this complaint. Namali kasi yung sender ng nalagay address nung una, tinawagan niya naman yung LBC and then she said the right address (sabi niya) kaso right now I think that wala na siyang pake dun sa parcel which is nakakainis. I sent the right address dun sa nagdeliver nung item ko kahapon, but then hindi niya na ata napansin, so please let this be resolved this week. Hays.

As of today, I still have not heard any latest update about my parcel (what's in the parcel: food and a stainless steel bracelet). No call neither text message or email from LBC.

The items (with tracking number: [protected]) I sent was not delivered to the address of the recipient (Kim Andrew Olimpo). The delivery date indicated on the LBC Official Receipt was September 25, 2017. The recipient did not received any text message or call from LBC which means no attempt of delivery was made even until yesterday, September 26, 2017. I always check the LBC tracking tool online and it appears to be showing fabricated comments by your courier just to have things recorded and documented in your system. There was an instruction for the recipient to pick up the parcel at Manila Delivery Hub 1 which the recipient will not be able to because he will be taking his flight going abroad today, September 27, 2017. I would appreciate if you just return the package to the return address found on the parcel. LBC has caused me so much trouble. I am disappointed and dissatisfied with your service. Still hoping you can make it right this time.

Thank you.

First of all I am an online seller. Nagplace ako ng order sa shopee and glad na lbc ang magdedeliver. Not knowing kayo pala ang magiging dahilan ng pagkasira ko sa mga buyers ko. Pinick up nyo yung orders ako 1st week of September. Until now wala pa! The hell guys saan ko hahagilapin ang mga items ko if untraceable pinaglalagay nyo! At saka yang mga riders nyo ha puro sinungaling! Maglalagay lagay ng remarks of me refusing to accept it eh wala ngang humaharap sakin para magdeliver! Fix this [censor] before I see for any legal assistabce that I can file against you!

Dear LBC,

I just want to let you know that your delivery staff is so stupid and incompetent. I bought an original Oakley pair of glass worth 10K and the send is suppose to send it to our office. Now the pair of glasses was delivered in our office however your very unreliable and stupid delivery staff gave the pair of eyeglasses to an unauthorized person named GOMEZ!

Why the [censor] will your staff give my package to someone who for once is not even authorized to receive it on my behalf. Who is now liable to replace my item?

I want you to refund the cost of my Oakley glass that I bought!

Here is my tracking number [protected]. I deman an explanation from you why this has happened!

Date: 22 Sept 2017
I went to LBC express along UN avenue at around 830 am to pay for My NBI clearance as my mode of payment. As instructed on the Internet just bring the reference no. And pay on any Bayad center or LBC outlets. This man on duty behind the counter is suffering of boredom and is obviously sick of his job.( 1) He has ask Me to have the web page printed where the reference number is printed which is no longer necessary, I have to find a computer service and log on to the Internet and have it printed for an extra cost. (2) when I got back to him with the print out with sarcasm telling Me to have an exact bill since the first guy before Me has taken 10, 000php cash from him, as if it is My problem.

I Hope he doesn't lose his job for this but He does deserve an action, for him to know the value of having a job and loving it because there are many people in this country who struggles just to have a job.

Respectfully yours,

Ricardo M.

Good am bakit ganun lbc pulilan branch thursday ako nagsumbit ng padala inabangan ko pa pag bukas tapos un padala ko hangang ngaun ndi pa nakkarating sa marilao kung saan nakaadress pang 5 days n ngaun ang lapit lang nmn ng pulilan sa marilao tapos bastos pa staff ng lbc pulilan sasabhin pa puntahan nlng sa warehouse sa may sta. rita kaya nga ako nagpadala para di ko na sadyain un buntis pako nakkailan balik nako wala aksyon pki aus nmn po service nio .. kc nasisira po hanap buhay ko akala ko ng costumer ko ndi ko pinadala item .. eto tracking no. Paki follow up nmn po sa pinagbagsakan nian lagi nila nilalagay sa status ng tracking eh house closed khit me tao nmn na nagaabang .. tracking no. 3112 [protected] sana may aksyon po today makuha n ung padala

Area out of coverage? kahit na naka-ilang order na ako sa online thru lazada & shopee, hinahatid naman tlaga nila ahh, bakit eto, hindi. Pls.deliver it po. Pinadala po yung item ko (modem) thru lbc cavite, pina.care.of po yu sakin. Need ko pa naman yung item na yon' dapat sana kanina pa idinilever ehh bakit ganun? Out of delivery service in your area nakalagay?. Wag nyo naman po sanang ganyanin kaming mga customer, nagbabayad naman kami ng maayos sa inyo tapos ganun kayo magserbisyo? .Sana naman po bilis.bilisan nyo naman po deliveries niyo, mas mabagal pa sa internet natin dito sa Pinas😞😒

Lbc is not a good courier service as they don't deliver parcels on time and their delivery men are liar. Bakit nman ilalagay sa tracking na deliveryfiled due to payment not received? eh wala nga kayong na-deliver na item. Nakamura waste of time and lbc hndi ginagawa ang trabaho nila ng maayos. Mas ok pa ang 2go or black arrow...Ang tatamad ng delivery men nyo lbc magpalit kayo ng trabahador nyo

Madalas offline sa branch niyo dito sa trece martires city, cavite. About 11:20 am ako dumating sa lbc, inabot ng 11:55am hindi naprocess ang remitance ko. Konti lng nmn customer. Sa pag-iintay ko may nakasabay akong limang customer na kukuha din sana ng remitance. Nagtaka ako dahil thru lbc ang pinadalang pera n kukunin ko pero yun nagbayad ng meralco tinanggap. Offline dahil dahil wala daw connection PLDT. Lumipat nalang ako sa Palawan pawnshop dahil nainip na ako. Tinanong ko kung anong connection ng palawan, PLDT din naman. Nakapagtataka lang kaya baka pwedeng pakiinvestigahan. Masungit approach ng tao niyo sa branch. Sa inis ko, nagpicture ako ng pasimple..

Paki follow up nag delivery lbc! Tracking #[protected]
Nung Saturday pa yan pinadeliver hanggang ngaun wla pako narerecive isang lingo na !
From tandang sora lang ang sender! Nakaka istorbo na kayo ! marami akong nacancel na order dahil sa katangahan ng delivery nyo nabigay nyo sa ibang tao yung documents na nakalagay dun ! ganyan ba kabobo kayo tama ang address ng nakalagay dun at complete name ko tapos sasabihin nyo may naka receive na! araw.2 ako nag fofolow up nyan hindi nyo inaasikaso ! sa guiguinto bulacan napaka bagal hanggang ngaun wla p ding feedback!