LBC Express
Reviews and Complaints

Dear LBC EXPRESS INC.

First of all, it has been more than a month since August 22 that we made the complains with regards to the TWO noticeable holes in one of the two boxes we received from my sister in States. I took a video of it and the whole process on how we opened it. A day after you read my post and messages in your fb, you then called me and told me that my sister should coordinate with you, and you even told me that you will have and investigations with regards to this. You even told me that you will compensate the damages of it. My sister wasn't really able to go right away because she was busy with work and it took her awhile to visit in your CA office where she sent the box with. Furthermore, she went to your office today and found out that you didn't even act upon it. She was just being told so, "YOUR FAMILY RECEIVED AND EVEN SIGNED THE BOX WHEN IT WAS DELIVERED, THEREBY IT WAS IN GOOD CONDITION WHEN THEY TURNED OVER AND HANDED IT INTO YOUR HOUSE." Now, let me ask your good hypothalamus, If you were in our shoes, would you bother turning all the sides of the boxes when receiving it?! I bet you won't. Honestly, we didnt really bother checking all the boxes because we didnt expect that we will receive a damage one. We even gave our FULL TRUST to LBC as a courier since my sister used to send with them for more than a decade. Nonetheless, you requested her to come to your office with all these documents. Every conversations we had through messenger were still here and I am going to screen shot everything! You don't have A WORD for all your clients. You are now claiming that it was our fault why the box had turned that way since we received it. Yes, we signed the receive form because it was your protocol to complete the transaction and with our full trust in your company, we didnt expect that it will happen to us. You are not even claiming that there are culprits and KAWATAN in your business. You kept on denying that you have been having staff who always do this kind of stuff to the packages hardly earned why the senders who entrusted you. Don't you ever think that you have to penalize and even convict those stealing the things in any packages being handed over?! You have to prove us that you still withold your CREDIBILITY and as what you are still claiming to be #HARINGPADALA! What a shame in your management for giving false reassurance of compensating the damages your staff had caused! Another thing, you told me when you called up that the holes were caused by the unpredicted clashing of boxes during transport but how come you are claiming now that we received the box in a good condition because we signed it?!? You even demanded me to remove my post because it is damaging to your reputation. Do you think I will remove it?! People deserves to know the truth about your messes!

I hope you will not deny this matter. Hence, you will stand with your words that YOU WILL COMPENSATE THE DAMAGES SINCE MY SISTER IS A LOYAL CUSTOMER at your end!

I will still be hoping that you will not disregard this complain and you will not hinder us to get the justice we deserve because of your INCOMPETENT MANAGEMENT AND SERVICES! YOU HAVE NO WORD!

PLEASE SHARE. BE AWARE.

I sent 2 parcels under my name last Sunday, Oct 1 @ LBC Cainta Parola branch and i was told that it will arrive the next day.
Come Monday, no packages have arrived to the destination. Tuesday (which is today), only 1 package was delivered. The question now is when can we expect the next package to arrive? How come only one package was delivered when i sent both packages at the same time? This doesn't make any sense to me!
I wanted to track it but I couldn't find the receipt anymore. Can you confirm if when can it finally be delivered? The receiver needs it today itself!

i trusted your company LBC to send my boxes in the phil for my family but what happened? the 2boxes were fine, u send it without any problem po.. pero ung isa super late nyo n po bngay at ang masakit pa binaboy nyo pa ang box ko tas masahol pa ninakawan pa.. sino nmng ofw ang matutuwa sa ganyang serbisyo nyo?! ngyon, magrereklamo ako, ssbihin nyo costum ang nag open? magtuturuan lang po kayo?! gsto kong maibalik ang mga items na nwla sa akin kc akin un at pera ko un.. wla kyong krapatan na buksan ang khit anong box na pinapadla sa inyo kc ngbbyad kmi ng maayos sa inyo!

I sent a very important document through LBC Malolos Bulacan branch 10AM of September 29, 2017 to be picked up the next day at LBC Escario Branch in Cebu (tracking # - [protected]). The document arrived very late afternoon of October 3, 2017 and not after several follow-ups and calls from our side. This is not in line with the kind of service that LBC announced it stands for. This is not the kind of service I expected and paid for either. I demand an explanation and a refund, at least.

*September 29 and 30, 2017
*[protected]/[protected]
*Subjects to be complained;Office In Charge and Staffs at Robinson Supermarket, Tandang Sora Q.C branch.

*please notice to call the numbers to provide you information of the complaints.
*review your cctv on the very date to view such acts of your staffs on how they accommodate costumers in accordance with your standards.And also how the costumer service are applied or practiced instead of having arrogant approach.Insist suggestion without approval of the Costumer causing the items container or box deformed.
*Suspension/Retraining

Just today October 2, 2017 at around 3:30 pm in the afternoon we received the last package from my sister in Kuwait with Tracking No. [protected].

We are not sure what really happen why the last package didn't arrive as the two first packages where in fact they were sent at the same time.

The two first packages was in a good condition. But on our surpise that was not the case of the last package.

We received the box in delapidated condition and is wet. Upon checking the items some are missing and some are broken.

Please see attached picture of the image of the boxes.

I hope you would find time investigating such an event.

I can be contacted thru cp no. [protected]

Part 2 of 2:
Ang nakakainis ay hindi man lang sya nag offer ng alternative na tumatanggap pala ng perfume cargo ang lbc pero via sea! Nag decide sya agad na wala! Anong klaseng customer service yan! I'm also working in a customer service industry so I offered alternatives to my clients para mapagaan buhay nila at magkaroon sila ng options! Sabi ko kay ms. Jona, "ate sorry ha pero di ko mapapalampas yang ginawa sa amin ng female staff ng nepo mall branch na yan!"
I hope you reprimand that staff na hindi marunong ng customer service!
I expect your feedback soonest. Salamat.

Arnel
Lbc customer

Please deliver my package with tracking number [protected] at Gate #22 Unit 4 Road 14, Brgy. Bahay Toro, Project 8, Quezon City, near Silver Place. This is the second day that they didn't deliver because you can't locate the address. For god's sake this is the nth time I ordered online and you are the courier, but this is the 1st time that you can't locate the address. Fix the problem ahead of time! Thank you so much!

Hey, my order in Lazada is one day delay because of payment issue my option about it is cash on delivery i hope Lazada inform you about that i need my order as soon as possible because i need it on school i hope you'll understand. My shipment tracking number is [protected] my shipment is on bataan since september 26, 2017 delivery day is sept. 26-29 one day delay right now.

I'm waiting for a package with the tracking number [protected]. It was sent from Manila by a seller and the destination is in Digos City. It has been in Digos for days as the tracking says and they are not sending it to our address. It has been in Digos since September 26 but until now, September 30, we have not received the package. No calls nor text messages from the courier. I have tried to contact the customer support but I cannot reach any representative.

This is in reference to tracking #[protected] where item was received by Pedro Gil office on Sept. 26, 2017 to be delivered at San Beda College Alabang, Alabang Hills, Muntinlupa. The item was delivered to LBC Muntilupa-Taguig Hub on 6:40am, Sept. 27, 2017 but as of Sept. 29, 10am no item was delivered to the forwarding address. This is despite the fact that we have requested Customer Service to ensure delivery of item on Sept. 29 on or before 9am. Note that this is beyond your servile level agreement (SLA) of 24 to 48 hours. Customer Service doesn't help and you have missed your commitment of being an "Express Padala" considering that it's within MM area

Tracking No. [protected]

undelivered item due to incomplete address? How come that they cant find our address since it has house no. street and Brgy.? ano to tinamad Lang maghanap or magtanong?!

Si Lazada nga nkailang deliver na sa bahay nmen bakit pagdating kay LBC hndi nyo mkita? khit baguhan kayang hanapin yan.

also nung sept 25 pa nsa metro manila ang item. Yet hinintay nyo pa na kami ang mag follow up? Bakit di nyo man lang naisip o nagawang kontakin kami sa no. na prinovide sainyo? Walang pakelam lang kasi hndi nmn sainyo? anung klaseng service yan. pa 2-3 days pa kayong sinasabi eh di man lang kau gumawa nan way pra mainform kami na andyan na pala yung item na hinihintay. Kaya nga kau ang napili nmen bcoz we expect na mabilis na maibabalik yan. Anong nangyare? paki explain.

I am still hoping to receive my parcel which is scheduled to be delivered on sept 25. Until now, no update from them when will this be delivered. I tried to call tuesday and today but still, i havent received anything even if a case was filed! It's been a week since I placed my order thru shopee pero hanggang ngayon wala pa din yung items ko! My Ref no. is [protected]. Pakiasikaso naman to! Nakakawala kayo ng gana!

Hello, i'm kind of scared at this kind of situations so please follow up my item. The tracking number is #[protected], kahapon dapat madedeliver kaso hindi alam nung delivery guy kung san yung address, I replied 50 minutes later, but then it was too late. So please please please recognize this complaint. Namali kasi yung sender ng nalagay address nung una, tinawagan niya naman yung LBC and then she said the right address (sabi niya) kaso right now I think that wala na siyang pake dun sa parcel which is nakakainis. I sent the right address dun sa nagdeliver nung item ko kahapon, but then hindi niya na ata napansin, so please let this be resolved this week. Hays.

As of today, I still have not heard any latest update about my parcel (what's in the parcel: food and a stainless steel bracelet). No call neither text message or email from LBC.

The items (with tracking number: [protected]) I sent was not delivered to the address of the recipient (Kim Andrew Olimpo). The delivery date indicated on the LBC Official Receipt was September 25, 2017. The recipient did not received any text message or call from LBC which means no attempt of delivery was made even until yesterday, September 26, 2017. I always check the LBC tracking tool online and it appears to be showing fabricated comments by your courier just to have things recorded and documented in your system. There was an instruction for the recipient to pick up the parcel at Manila Delivery Hub 1 which the recipient will not be able to because he will be taking his flight going abroad today, September 27, 2017. I would appreciate if you just return the package to the return address found on the parcel. LBC has caused me so much trouble. I am disappointed and dissatisfied with your service. Still hoping you can make it right this time.

Thank you.

First of all I am an online seller. Nagplace ako ng order sa shopee and glad na lbc ang magdedeliver. Not knowing kayo pala ang magiging dahilan ng pagkasira ko sa mga buyers ko. Pinick up nyo yung orders ako 1st week of September. Until now wala pa! The hell guys saan ko hahagilapin ang mga items ko if untraceable pinaglalagay nyo! At saka yang mga riders nyo ha puro sinungaling! Maglalagay lagay ng remarks of me refusing to accept it eh wala ngang humaharap sakin para magdeliver! Fix this [censor] before I see for any legal assistabce that I can file against you!

Dear LBC,

I just want to let you know that your delivery staff is so stupid and incompetent. I bought an original Oakley pair of glass worth 10K and the send is suppose to send it to our office. Now the pair of glasses was delivered in our office however your very unreliable and stupid delivery staff gave the pair of eyeglasses to an unauthorized person named GOMEZ!

Why the [censor] will your staff give my package to someone who for once is not even authorized to receive it on my behalf. Who is now liable to replace my item?

I want you to refund the cost of my Oakley glass that I bought!

Here is my tracking number [protected]. I deman an explanation from you why this has happened!

Date: 22 Sept 2017
I went to LBC express along UN avenue at around 830 am to pay for My NBI clearance as my mode of payment. As instructed on the Internet just bring the reference no. And pay on any Bayad center or LBC outlets. This man on duty behind the counter is suffering of boredom and is obviously sick of his job.( 1) He has ask Me to have the web page printed where the reference number is printed which is no longer necessary, I have to find a computer service and log on to the Internet and have it printed for an extra cost. (2) when I got back to him with the print out with sarcasm telling Me to have an exact bill since the first guy before Me has taken 10, 000php cash from him, as if it is My problem.

I Hope he doesn't lose his job for this but He does deserve an action, for him to know the value of having a job and loving it because there are many people in this country who struggles just to have a job.

Respectfully yours,

Ricardo M.

Good am bakit ganun lbc pulilan branch thursday ako nagsumbit ng padala inabangan ko pa pag bukas tapos un padala ko hangang ngaun ndi pa nakkarating sa marilao kung saan nakaadress pang 5 days n ngaun ang lapit lang nmn ng pulilan sa marilao tapos bastos pa staff ng lbc pulilan sasabhin pa puntahan nlng sa warehouse sa may sta. rita kaya nga ako nagpadala para di ko na sadyain un buntis pako nakkailan balik nako wala aksyon pki aus nmn po service nio .. kc nasisira po hanap buhay ko akala ko ng costumer ko ndi ko pinadala item .. eto tracking no. Paki follow up nmn po sa pinagbagsakan nian lagi nila nilalagay sa status ng tracking eh house closed khit me tao nmn na nagaabang .. tracking no. 3112 [protected] sana may aksyon po today makuha n ung padala

Area out of coverage? kahit na naka-ilang order na ako sa online thru lazada & shopee, hinahatid naman tlaga nila ahh, bakit eto, hindi. Pls.deliver it po. Pinadala po yung item ko (modem) thru lbc cavite, pina.care.of po yu sakin. Need ko pa naman yung item na yon' dapat sana kanina pa idinilever ehh bakit ganun? Out of delivery service in your area nakalagay?. Wag nyo naman po sanang ganyanin kaming mga customer, nagbabayad naman kami ng maayos sa inyo tapos ganun kayo magserbisyo? .Sana naman po bilis.bilisan nyo naman po deliveries niyo, mas mabagal pa sa internet natin dito sa Pinas😞😒