LBC Express
Reviews and Complaints

On 7/18/2020, I went to your LBC office on Vermont Ave., Los Angeles to deliver a package to be sent to Davao City by air cargo. I was advised by your Los Angeles office that the package will be delivered to consignee in 10 days or 7/28/2020. It is now 8/3/2020 anf after 4 phone calls to your LBC Receipt Update office, the package has not been delivered to the consignee. I have been given the same excuse, alibi phrases: The package is in transit. There is still no update on the delivery. We will put a priority on this delivery. We have no control over the delivery. We will let you know as soon as our system updates. LBC did not have any problem accepting my money. LBC said the delivery will be in 10 days. Mind you, the manner of freight was by AIR! And, it was in no way cheap because i want an expedient delivery to the consignee. This is a systemic problem of LBC. They have no qualms accepting business, however they have a problem in the delivery, not to mention their problem in accepting responsibility and accountability when LBC does not perform their duty to deliver as promised. LBC is unprofessional, irresponsible, and possess poor customer service. I am very disappointed at the unacceptable service LBC provides.

Its been 4days that we waited for the LBC DAU MABALACAT PAMPANGA to have their funds but until now they keep on saying no funds. How about the urgency of your customers ? They must have sufficient fund even not all the time but as much as possible. We understand that the Bank are close during holidays and weekends. How about this Monday? We keep on waiting for nothing! Kindly make sure that LBC does practice checking their funds. Its unfair to us (clients) that we are trusting your service yet this is what we get!

July 18, they recieved my item 15 days has past and still forwarded to gen. Santos 15 days...! Thier customer support has no use! Email and messenger talk to support lng alam isagot very frustating.. Is there no one else who can provide me a definite ansswer even the land line is not working in short wlang kwenta tlaga, binabaha na kau ng reklamo at wla paring action taken to resolve this issue! Dpat sa inyo reklamo sa dti or mapansin dpat ng media

July 18: item arrived at scs courier facility - manila
July 20: item forwarded to metro manila area
July 22: item arrived to delivery support team - west
July 22: ready for delivery, expect within the day - nothing came
July 22: item arrived at espana delivery team - still nothing
July 22: shipment issue
July 23: ready for delivery, expect within the day - nothing came
July 23: recipient's address cannot be located.
July 24: ready for delivery, expect within the day - nothing came
July 24: shipment issue
July 25: arrived at scs returns center

Tracking number : [protected]

It wasn't a good day. Sabi sa track and trace malapit na dumating ang package sa LBC branch na pagcclaiman ng product but then sabi nasa internal mail dispatch na. And base sa office kapag nandoon na ang package kailangan ng reforwarding para maipadala sa branch na padadalhan. The problem is ayaw makipag cooperate ng staff ng lbc kung saan pinadala ang package. Once na tumagal ang package sa internal mail dispatch madidispose ang product. Please give me a solution for this thank you.

Hi Cebu Delivery Team 2! In this time of crisis, since this pandemic, people make ways to make money, hoping that you can help in your end to make life of the people better! We have goods that need to be receive on time, but it remain stock in Cebu Delivery Team for a week and we didnot even know where to connect with you because all your customers service hotline has nobody to answer! Please stand as what your slogan says, "hari ng padala!" My tracking number [protected]

June 22, 2020 BDO texted me for delivery of my credit card..i'm waiting whole day but lbc did not deliver the card so they return the card bdo status is scs returns. Yesterday july 24, 2020 texted again that my card is on delivery. Im waiting whole day. I checked the tracking number in their website it said that expect delivery within a day! I chat with the customer service of lbc if it is okay to pick up my card on their delivery hub. CS say yes so i went there but unfortunately the card return to BDO. LBC is liar! I hope they can deliver my card! This is my complete address Block 16 Road 32 Planters Floodway Brgy. san Andres cainta rizal. This is my contact number [protected].

HI, I was in LBC, Arcada, Tipolo, Mandaue Branch. They are allowing only 4 persons inside because of the said Covid19 pandemic. So as always I follow. Then 4 of us inside, a women came in to transact. She go beside me & the person next to me was upset bec of it. Wala nang social distancing. Then another person came in to ask something, then nother one. So I complained to the LBC person. Instead of apologizing he was pissed of me & said... Kanina pa sila, and the other person was just asking. Diba tama lang that they will fall in line kasi marami pang nasa labas waiting for their turn. We waited for almost 30 min to wait, kahit inquiry lang they should wait. Mga 3 persons cguro yung nag inquiry lang...what if marami. And the personnel is rude. Di nya process ang box ko, instead binigay nya sa kasama nya, without informing me. Poor customer service.

Good evening.

I was expecting the package will be delivered today. But just this evening, I track the package, it says, there is a shipment issue. Can you please explain to me what happened? And what can I do for it to be delivered?

Tracking number [protected]

I already sent an email to your customer care and a message via messenger but none of you attending to my concern. It is frustrating that customers are asked to contact them for answer and solution but end up being ignored.

I am making a complaint about a parcel marked as FRAGILE with Transaction Code [protected] declared to be containing 3 bottles of Guyabano wine. It was accepted at LBC Maria Aurora, Aurora on July 17, 2020; arrived at CARGO EXCHANGE on July 18th; and arrived at CAINTA CARGO DELIVERY TEAM on July 19, 2020. However, it was only on July 23, 2020 that the parcel was delivered to ALFREDO MACOSE who was made to sign by the delivery boy who hurriedly left. It was only when the receiver, ALFREDO MACOSE, noticed that the box was torn out and one bottle of the wine was broken. The receiver did not notice it at first because the box was dry and not wet with the broken wine.
With this, we are hoping that the matter be given due course and proper action by the LBC Management.

Too long! My god! Tinatambak lang ng lbc upper laguna team sa warehouse nila! Please do something about this! Mula noon hanggang ngayon bulok pa rin upper laguna lbc team!

Having this issue on my second item which I found very doubtful. See the screenshot on the attached document with tracking #312048273819 (https://www.lbcexpress.com/track/MzEyMDQ4MjczODE5aGFzaGxiY2V4cHJlc3M=)

1. The shipment arrived at the exact address, but no one is home and we're in this pandemic to stay at home.
2. Suddenly they can't find my address now?

How can I believe your systems are still working? Please I need some answers.

I already track my order, it says that, "arrived at the internal mail dispatch" . What does that mean?

My package from the us has already been received by your lower laguna delivery team. Your tracking service stated that they attempted to deliver the package july 15 & 17 but according to them our house was closed and no one was inside. This is bull crap! My wife and a daughter are on a 24/7 work from home status. I don't buy your lousy reason of justifying your delayed delivery. Think of a better one.

My order arrived in philippines, last july 1, and already at tacloban july 3. And still no movement I am just 2 hours away from tacloban. They don't reply my emails my chat and they can't even be reached in phone. Poor service! Shut down!

I haven't received my package until now. It's been 8 days. IT'S NOT EVEN THAT FAR. (BULACAN>MANILA)

Nag track ako ng package sa yracking app ng lbc and ang sabi nasa lower laguna delivery team na and ready for shipping na pero hanggang ngayon wala pa din dumadating. Pwede ba malaman yung exact na address kung san man located yung lower laguna delivery team kasi parang di naman nagalaw ee. 😡😡😡😡paki ayos naman po sana ang pag update kasi may contact din nmn po jan

Sent an item way back June and until now they havent delivered it, always checking the status online was advised to contact LBC tried calling them everyday unfortunately its always busy.

My seller sent the package on LBC NUEVA, SAN PEDRO branch dated July 7, 2020 that i've bought to be delivered here in lian batangas. It was arrived at the VCARGO EXCHANGE on july 8, 2020 Until now, 5 days later the tracking is still not updated, I have already followed up via messenger, facebook and email regarding my package but I have not received any reply except from their automated bot replies which fail to provide any substantial info as to where my package is. When is my package being delivered? I really need it right now.

I brought the cargo june 26, until now I havent receive any information from lbc about my cargo. I tried to call customer service, customer service sucks, they are telling different things. I was told will take 7-9 days, then next call I was told 8-11 days, then the next call I was told 10-15 days. Clearly indicates that customer service are idiot and just guessing what they wanted to tell us. Lbc sucks! If I will be given chance to reprocess my order, I will never use lbc, never again in my entire life!