LBC Express
Reviews and Complaints

Bakit po ganun? Nagpa shipped ako ng july 27 2020 [censored]g rizal to marikina bayan tracking no. [protected], tapos july 28 narecieved na sya sa marikina-cainta branch. After ma recieved sa marikina-cainta wala ng movement ang items. Aug. 11 narecieved sa marikina bayan. Aug.13 kukunin ng buyer ko tapos sabi sa marikina bayan eh wala na sa kanila kc lagpas 10 days na sa kanila kaya binalik na. At isa pa bakit po di nagtxt sa recepient ko na nandun na ang items.

What's wrong with my package? It is supposed to be delivered today and i'm waiting until it posted on the tracking package that "your shipment is with a concern, pls get in touch with our official channels!

open 8am and close 1pm everyday no more transaction after 1pm but the crew stays inside their office chatting, eating and even playing thier phones..please check LBC ALAMINOS PICK UP BRANCH..poor service, undertime working and no courtesy for costumers

I ordered an item in lazada. As an update the parcel is in LBC, LBC provided a tracking number. So to confirm and track where the parcel is, I tried to track it online with this tracking number 99100005066818, but the tracking number is invalid. It is almost 2 months since I ordered the item, can someone provide a valid tracking number. Thank you!

Hello... Pakideliver na man na ung item na pinadala ko last august 3 2020...313195619217 tagal ng nasa cainta delivery team pero di man lng gumagalaw two weeks na.. Nagbabayad kmi ng naaayon sa inyo kaya paki ayos naman ng trabaho nyo.

To whom it may concern,

I am writing this letter to recover my delivery package that was handed over to LBC SM Megamall branch last July 17, 2020. I am very distressed with the poor service offered by your courier. I have placed multiple calls to highlight that my package has not reach its destination. Last day (August 10, 2020), I went to the store branch to follow up personally but I was so disappointed with the staff. My package amount is almost 3, 000PHP (2 Ipanema Slippers from Brazil) and yet he put 500PHP only on the declared value. I told him many times that it is 3, 000PHP when he asked me last July 17, 2020. One more thing, there was already an email to them with regards to my package but they are ignoring it.

Can you please investigate if my package has been lost or it is yet to be delivered? Your action is highly appreciated.

Sincerely,

Jefferson Betco

This rider of lbc in iligan city philippines is unruly.. He woke me up during my lunch break and I told him the office is close. We will open at 1:45pm he insisted it was 1 pm. I told him I couldn't do anything bec. Its lunch break. The discussion got a bit heated and after I put down my cellphone he texted me... This is harassment. No rider should keep on texting any of your customer. He just wont quit.

LBC maramag branch.. We've been here for an hour and it's already past 10 in the morning but they haven't opened yet.. People are adding up in lines to to get their parcels and it's hot outside the building.

It been a week since my parcel was shipped. I thought Mindanao to Mindanao will only take around 3 days or more, but less than a week. Then when I tracked my parcel this is what ir says:

Sat, 08 August 2020

Your shipment was not delivered due to delivery coverage issues. Delivery may take more than one day.

It's almost 3 days. No improvement at all.

My package was sent last july 7. Till now no movement and progress of the shipment. I'm calling the customer service they provided me but it is always busy. I'm messaging on their facebook page they replied but no progress at all. I'm hopeless if I can receive it.

Delivery took too long! Shipment date was 07/30/2020 and now up to this date 08/10/2020 I still haven't receive my parcel. It has been 12 days pending. I was expecting it to be delivered today since the status when I tried to track the parcel earlier was "Please expect deliver within in the day". Imagine my disappointment when waited all day and NOT even a single text or call from your delivery team was received, and when I tried to check again on the lbc tracker, updated status was "Shipment is en route to SF - CEBU". What and where is that? I contacted all the available numbers online/website but to no avail lahat, walang reliable. What is wrong with your service? Please give us a reliable update on this parcel [protected]. Get your job done, ayos ayos ng customer magbayad tas ganito yung serbisyo nyo!

It is advertised from their website that parcels from Visayas to Mindanao will have 2-4 days lead time only. My parcel with tracking no. [protected] was shipped from Iloilo to Davao last July 25, 2020. On July 31, 2020 the package is en-route to Davao distribution team. But to my surprise, on Aug 3, 2020 shipment was received in Cebu distribution team instead. Then, on Aug 7 shipment was en-route to Cagayan. Now, it is already Aug 10, 2020, and still with the same status. The shipping fee is not worth it for this super delayed delivery! Their shipping fee is way beyond expensive yet very poor service! It is already 16 days in transit! Super far from their promise of 2-4 days lead time! what will you tell your customers sorry? tsk! it is not even enough compared to the stress, worry, and anxiety of the whereabouts of my package. Pandemic is given yet they should not make this an excuse for their poor service. Other couriers still managed to deliver on time.

Hi, I would just like to give feedback on how slow your people are when it comes to customer service at your local branch here at IT Park, Cebu. Almost 30minutes to an hour just to process one customer. Are you for real? We can't even have it delivered at home because it takes a month so we decided to pick it up. You may want to check how productive your people are. I know there's a pandemic but geeez. Seriously the last time ill use lbc. Ill definitely tell all of my friends and relatives.

Since july 18 my parcel status is "en route to aurora" up until now. It's almost a month and my parcel is nowhere to found. Been coming back and forth to our lbc branch here and they keep on saying that I should wait another week. But there is still no progress up until now. It's already pass the maximum days of delivery due to the quarantine tho. I badly need that item.

Good day Maam/Sir,

I would like to follow up my parcel which was already at Lower Laguna Delivery Team since 2nd Aug. It's almost a week since it arrived at the Delivery Team yet until now, no updates regarding my parcel. I already sent 2 emails via customer care and online querry at their website yet no response. Kindly check in to it pls. This is my tracking number: [protected]

I went to LBC San Fernando (Pampanga) branch to send a 2 boxes of coffee to Valencia, Bukidnon last July 20, (2020). one of the parcels (tracking #[protected]) was received by the recipient after 9 days, July 29!
What took it so long, LBC? Worse is, the other parcel (tracking #[protected]) hasn't arrived yet! As I trace it's whereabouts, it's been forwarded to Cagayan Distribution Team since July 23.
May we know when the parcel will be delivered? May I remind you, LBC, it's already August 6!

So confusing lang yung mga branch nyo na meron iba-ibang style about cop rate.
It happened na ang parcel ko hindi magkasya sa pouch nyo, bakit hindi pwede ilagay sa box ang cop parcel ko though sinabihan ko na cla kung pwede sa box and I am aware na pwede and madami akong nkikitang cop na nkalagay sa box. And nagtry akong ilagay ung items sa small box nyo kasi meron ako dto sa bahay galing dn sa seller ko na pinadala sakin. Bakit inoofferan ako ng cop145 na alam nman nlang negosyo un meron nkatatak na name ng onlineshop ko. Hindi ba pwedeng mag advice mga empleyado nyo kung saan mkakaless? Therefore nag abono ako. And take note that day my friend got his parcel so nagmessage ako sa knya how muc ang small box, sabi nya cop95 lng as long as hndi aabot ng 3kls. Bakit sa akin 5items lng ng jacket hndi kaya sa box e, yun dn klaseng box na meron ako dto sa bahay, and nagkasya. Pls pakisabihan mga empleyado nyo what's best dn na mkaless for us online business kc hndi pwedeng mag abono ke abono kami. Instead 3cop95 lng naging 4cop145, oh dba laking abono ko. Alangan nman ibato ko pa pbalik sa buyer ko kwawa nman na nagreresell lng din.

Fyi yang picture, sa friend ko yan na galing pang manila ang parcel nya na cop95. Sa akin hndi ko na napicture dahil highblood na highblood ako sa pamamalakad ng branch na yun. Sana mas ikakayaman nyo.

Last July 9 po napaship na ng seller ang order ko and tama naman daw ang nasabi nyang bramch na pagdaldalhan which is Nasugbu Branch. Pero nung July 24, nagtext na ang lbc na for pick up pero maling branch ang pagpipick upan na sobrang layo sa barangay namin. Pinafollow up ko po sa seller at sabi sabi nya nung July 29 ipapaforward daw po. Pero nung mga nakaraang araw, andun pa din sa balayan branch. Ready for pick up pa din po dun. At tinrack ko po ngayon, nakalagay shipment issue tapos arrived at internal dispatch. Kelan po kaya to maayos? Mag iisang buwan na po kasi. Wala pa sa akin ang inorder ko

I sent 5 boxes of LBC againts Super Jumbo + Bulilit promo, was picked up on June 25, 2020 under Tracking No. [protected] Name: Jovelyn Laganson. From that time on we are tracking but then only 4 boxes are visible in the system. I severally called LBC customer service with the same response of "we always we will check and call you back".. till this date.. no update received from your team. I sent email to your customercare and they doesn't bother care to response. I am really frustrated because we relied and trust our boxes/padala to LBC express so you should give some care on our hard earned boxes for our family.

Trust you will update and resolve this issue ASAP. Show your reliability at all times.

LBC Express Delivery Greetings!

My Shipment from General Santos City sent by Allen C. Young was sent on July 28, 2020 going to Apalit Pampanga. Until now it did not arrive and my client is getting desperate. Please expedite the delivery or I will lose lose my business! How many times I sent message on your FB Messenger but you were ignoring it.

I also sent an email but until now no answer. My client is getting angrier everyday. Kind resolve this issue!

Attached is the Airway bill.

Shipment Number [protected]

Thank you.