LBC Express
Reviews and Complaints

My tracking number is LZDCC000093592420
07 July 2020 already to your company
but Now is 10 July 2020
still have no information about the parcel
Please arrange to delivery or tell me why do you delay to dellivery the parcel?
Please deal with my parcels TKS
Thanks very much !
My delivery address is 8 Zhensen Inn Bacoor
Please deal with my order asap
Please deal with my order

Can I pick up the package instead of waiting for so many days? I would appreciate it if you guys reply to this as soon as possible because the package is very much important. Its frustrating to wait everyday for nothing.

In this 2 pending parcel almost 1 month I didn't receive. Please make an action for this that parcel is my important document pleaseeeeeee response thankyou!

I haven't yet received my package until now. It's been 3 weeks but no update at all! The LBC staff does not even call or text me about my package. I keep on updating my parcel and I even went to the near LBC branch here at Tagaytay City, Cavite but nothing happens. It was started last June 18, 2020. If you cannot deliver it then I will request a refund, just reach me on this number [protected]. Please update me so that I may not look like a [censored] here! Thank you.

Hello, I need help on this. My parcel was delivered to a wrong destination upon checking/tracking the #. they delivered to Cabanatuan City. How come? It should be deliver to Sta. Rosa Laguna and can be pick up on July 7, 2020 which indicates in customer's copy. See attached file for reference. Thanks!

Last June 24 my parcel has been shipped from Benguet. Last July 4 my parcel finally artived in Cebu Distribution team. I called Cebu Distribution team asking if I can pick it up since it's perishable but they said I can only pick it in the distribution branch because it's COP. I waited until Monday and kept on tracking but no update even follow up with the LBC warehouse. They gave me the contact number of the distribution hub. I was told to wait. It was Tuesday when I tracked again and found out that the item was already in Talisay delivery team when I'm only in Tisa, Cebu City. They told me they will update me soon but until now they never bothered to contact me. I've been reaching different contact numbers from Customer Service to Cebu Warehouse, Distribution hub to Talisay Delivery Team but non of them is reachable. Please help inside my box are plants. I don't think they still are okay after 14 days. Today is the 14th day.

Cash on pick up payment not released:
tracking number: [protected]
sender: nova belita balajeboco
contact number: [protected]
receiver: marie selino
pick up branch: gusu (vtr06) wee bldg. Door no. 3 san jose gusu zamboanga city
date shipped: march 17, 2020
amount: 2, 000
complain & request: resend reference number so i can pick up payment (sending branch said they sent email to the receiver branch but until now no reference number sent to my phone number). My phone was broken and lost all contacts, details and messages. Its very frustrating and disgusting that they don't release the payment.

Cash on delivery payment not released:
tracking number: [protected]
sender: nova belita balajeboco
contact number: [protected]
receiver: kris samson
address: papa jan apartelle jacob st. Bagumbayan sur naga city camarines sur
amount: 1, 069
date shipped: march 17, 2020
complain and request: resend reference number so i can pick up payment (sending branch said they sent email to the receiver branch but until now no reference number sent to my phone number). My phone was broken and lost all contacts, details and messages. Its very frustrating and disgusting that they don't release the payment.

Dear LBC Customer Service Team,

My name is Ralph Albert Cabrera and I would like to report a missing item (2pairs of Jordan shoes) which was shipped from LBC Turbina, Calamba Branch shipped by my brother, Aldwin Mc Gregory to Zandy Lorena residing at Batasan Hills Quezon City. The purpose of the shipment is for the restoration and customization of the 2 pairs of shoes.

June 30 when the item arrived at LBC Kalayaan and was ready for delivery. Based on the tracking information, there were two remarks that the address was not found reason for the item to be undelivered.

It was July 1 when the delivery associate, Dave Areza, came into Zandy Lorena's residence and informed that the pair was missing during delivery. He was not sure into where the item get lost. Then Zandy immediately informed me through chat about the incident.

There has been a call between me and Dave on how to settle but days after, no updates yet and the settlement is still unclear..

On Friday, July 3, My brother, Aldwin got a call from LBC Kalayaan team head named Franco Villanueva and told him that as per Dave, it is okay if he got a compalin with regards to the missing item.

We would like to plead and seek help if this can be further investigated or atleast we could get back the worth of the 2pairs of shoes. These shoes are collectible Jordan brand shoes with price ranging 10, 00php to 12000php for each pair.

We reported it to LBC Turbina Branch and they are willing to support us on any means they can to help us atleast get the worth of shoes back.

Attached are the conversations with the recipient Zandy, conversation with Associate Dave and other supporting details regarding the said incident. Attached as well are the supporting document for the cost of the lost items.

I believe that through LBC, I can assure that my delivery will be handled well to the recipient with extra care. And we seek for your assistance on how you can help us regarding this incident and prove us that LBC is worthy over other express delivery company.

Below are the contact details where you could reach us.

Ralph Albert Cabrera - ‪[protected]‬ /‪[protected]‬
Aldwin Mc Gregory Cabrera - ‪[protected]‬

It took 13 days for my perishable package to arrive. I wasn't able to save anything everything was rotten. How come it took 13 days while my other order from same place took 4 days only, it is perishable as well. I already tried to talk to a support through messenger, however, no one was assisting me! Also, your staff already saw that it was rotten since the package was already deformed and wet and they did not do anything not even an apology!

The pictures below are the product that I received.

My package [protected] was sent from Manila to Laguna last June 30, 2020. It was received at the LBC Central Exchange last July 1. Until now, 6 days later, I have not received my package and it has not moved from the sortation center. I have already followed up via messenger, facebook, twitter and email regarding my package but I have not received any reply except from their automated bot replies which fail to provide any substantial info as to where my package is. When is my package being delivered? They claim it takes only 3-6 days for provincial deliveries. Tomorrow is one week already and still no package.

My name is teks pabuayon: +[protected]
[protected]@gmail.com

I'm very disappointed with how lbc provide their service to the people right now. I have a package that I haven't received yet, and it's been already a month has passed. I am done with this waiting game. I am done with forever forwarded status seldom update. I am done with your auto chat bot. Enough is enough. Stop accepting parcels/packages if you can't really handle it. This is a no brainer.

"hari ng padala" my [censored] -.-

My Parcel has a Tracking number of [protected] .Which is supposed to be claimed at LBC Mamburao, Occidental Mindoro Branch the pickup date is supposed to be on July 4, 2020. I'm Tracking my parcel everyday and I found out that it is still in the Solutions Crossdock Alabang.Please deliver my parcel already in Mamburao, Occidental Mindoro LBC branch .

On the 24 of jun 2020 i returned an item through LBC Tanjay branch, As up today i still have no news from this returned package to :Tools on the Box, 158D Tuazon corner Don Manuel aggregado Sta Mesa Maharlika quezon Manila, the return slip number is : [protected] I would be happy to get news from this lost package, thank you. Claude Quertinmont.

29/06/2020 - per LBC online Tracker the "item was not shipped because the recipient is unknown in the given address"

30/06/2020 - status of the item was the same as the above

01/07/2020 - per LBC Tracker again item ready to claimed in ESPANA Delivery Hub.
- went to Espana Branch but the staff there told me that the delivery hub is at Pandacan Manila.
-Called the customer service and requested to redeliver my item and have given additional information regarding my address so that the driver will be able to find our house. even told the customer service that the driver should text me so that i can guide him if ever he still cant find our house.

02/07/2020 - per LBC Tracker, "We tried to deliver your shipment but house was closed and no one was there. LBC will deliver the next business day"
-this was seriously disappointing, i was waiting the whole day here at home and i didn't saw any delivery boy from LBC and i did not received any text from you. How come?

I was expecting an important package to be delivered yesterday. I had it arranged for next-day delivery as I need it for work. I paid fairly for the service, however, I still haven't received the package. The latest update posted on their tracking website is RETURN TO HUB when they haven't even tried delivering my package yet! So disappointing as it affects my means of living.

Hi lbc, meron akong pinadala last feb s lbc robinson calasiao brnch cosignee, binalik sya dito sa internal mail dhil 10 days png pala plugit sa brnch na hindi ininform skin sa paco onyx branch lbc, hanggang ngaun hnd pa bumabalik sa branch, [protected] n trscking number nasa internal mail parin hanngang ngaun, may balak paba kayong ibaliknung item or ginamit na ng mga staff nyo? If ever bayaran nyo nlng sobrng hassle ng gingawa nyo

It has already been more than a week. We paid for an air express fee but the package did not arrived: tracking number:
[protected]

LBC Track & Trace
[protected]
TRACK

Mon, 22 June 2020

Forwarded to DAVAO DISTRIBUTION TEAM.
Mon, 22 June 2020

Arrived at VCARGO EXCHANGE.
Mon, 22 June 2020

Accepted at ACCEPTED AT : LRT CARRIEDO.

Its already July 1

Are you kidding me?

I am very disappointed with what happened to a parcel I asked lbc to process cop service. This is for a month now!

Last june 8, I processed a cop in bulihan, silang, cavite lbc branch for a small pouch parcel to be delivered to 209 maharlika highway, brgy. San anastacia national highway, santo tomas, batangas. You can see attached here that the sticker form which we filled out and placed to the parcel has the correct address.

After that the staff process it and give me the receipt. I noticed that the address in the receipt is unit 8, phase 2, the lifestyle strip bldg. Maharlika highway, brgy. San antonio, sto. Tomas, batangas. This is the start of the problem.

When we were processing the cop the staff who processed my parcel was talking to her mobile phone saying "oo paalis na ako, sa sme ka na ba? (pertaining to a grocery store nearby). After she handed me the receipt she immediately left the branch. Now, we coordinated with another staff (which also caused this trouble) and she informed us that it is the same branch so we trust the staff of lbc and walk out of the branch.

Then, my customer who ordered the parcel informed me that it is not the same branch and it will cost her about p300.00 to get to the other lbc branch because every ride in their area will be a special ride because of the ongoing covid.

Now, we coordinated again to the same lbc branch and the same stupid staff informed me that the branch are near to the requested branch. This is very ridiculous as even it is near branch the point is she is the one who mistakenly provided a wrong address in the receipt which cause me trouble as well as my customer. I asked her to simply correct her actions and request a transfer. This happened a week ago and we can still see that the parcel is in the same branch as before without any progress.

I again went to the lbc branch last monday and I was informed that the parcel is still in the same place.

This is unacceptable as this is not our mistake by the staff's mistake and a simple transfer cannot be made.

Can you at least make an escalation to transfer this to the correct address!

Tracking: [protected]
Name: maricel lobrino
Correct branch: 209 maharlika highway, brgy. San anastacia national highway, santo tomas, batangas

I am looking forward to the resolution to this. This must be prioritized and ensure that the lbc staff will know the importance of details as this gives a wrong impression for lbc.

It seems even your customer service hotlines is not working. I dialled the hotline and waited for 30minutes and also sent email to this address but no one responded.

I need the parcel on the right branch before saturday.

How long will it take for the transfer to be done? See the email below for explaining how poor the service I received.

This is unacceptable and very frustrating

Gusto ko lang po e report yong delivery. The item has ben shipped last June 23. I understand that the shipment has been affected due to ECQ. I kep tracking my shipment. Finally the delivery is supposedly today but when I tracked the item the address of the receiver was not found daw. But i don't think the delivery man tried to call the recepient also. He didn't tried to call me too, the sender. Pls ff up. Thanks

My parcel was labeled refused to accept, this is a lie because since the lockdown started there has always been someone at the house and I personally haven't gone out. So it was returned to the sender, she sent it out again but this time it was sent to the one pavillion branch, but I cannot go out since it is ECQ, I cant contact them using all their nos