LBC Express
Reviews and Complaints

Good day

Mam/Sir regarding sa returned item kopo sa lazada last June 19, 2020 last update June 20 around 1am then after nun wala na despite with my follow up wala pading movement na nangyayari. Laptop po kase yun medyo pricey the problem is di naman o rerefund ni lazada yun hanggat di nila nare receive ang item eh yun nga stock na sa inyo 10 days napo. Tapos sobrag hirap kausapin o kontakin ng costumer support nyo di sila accommodating paasa mode at seen mode lang sya kahit paulit ulit mo silang i message seen mode padin ang peg.
May 5 times konang na follow up to plus the help of lazada din pero wala padin action ang lbc. Paki actionan naman po dirin biro ang perang pinambili dun sa inyo cguro barya lang pero samen malaking bagay napo.

May mga proof naman po ako (print screen ) na seen mode lang costumer service nyo sa FB.

Hoping for your positive response ASAP.

TRAACKING NUMBER: [protected]

Thank you

Jean Rose Diola here, tracking # [protected]. my complaint is about my parcel which took 1 month to arrive in lbc cadiz. In the picture you can see that it had been a month being forwarded to cadiz and they keep on telling me that it hasnt arrived yet on lbc bacolod warehouse but the tracking says it all. I want you to investigate on this because i believe that someone took my parcel because the other 2 parcel has arrived successfully. Im not accusing anybody but i will not settle with the refund because i want may parcel back and i want to know who is responsible for the loss. I have worked hard for it to buy it. Many of the personnel had asked wat is it inside, knowing they can help me i told them but still they couldnt fint my parcel so im appealling to your office to take action on this or i will take the action. I have been a loyal customer to you eversince but this time lets make some things right. I have read so many negative reviews about tlyour poor service but i still believe you could help me with this. If you will not take immediate action i will make actions for this. Thank you!

Hi Jean Rose M. Diola po.. Ayan sa tracking tingnan nyu 1 month na forwarded to cadiz yung parcel ko po sabi lbc bacolod baka naiwan o nasa roro pa.. Gusto ko sana gawan nyu ng report po. Tanong ng tanong ako wala pa ring update. Eh hindi naman cguro yan palyado yang tracking nyu. Forwarded to cadiz na po. Maawa naman kayu sa mga customer nyu.. Pahalagahan nyu naman po.. Gusto ko hanapin nyu yan kasi alam ko nanjan lanh yung parcel ko.. Imbestigahan nyu po yung mga empleyado baka isa sa kanila nagnakaw.. Hindi ako papayag na ma missing parcel yun human error eto ayw ko ng refund lang kayu kasi kaylangan ko ying parcel ko. Yun po yung gusto ko. Tulongan nyu naman po ako. Bukas bibigay ko info ng mga nakausap ko sa lbc bacolod para maimbestigahan na din. Nasabi ko kasi sa kanila yung laman ng parcel ko.. Kung mawala man talaga yun gusto ko managot ang nagnakaw non at maibalik ang pera ng halaga ng laman non.. Kasi pinaghirapan ko yun.. Eto po yung contact # ko.[protected]

First of all before updating the status in your system you should call first the recipient that you cannot locate his/her address so that they can help you. My parcel is perishable, but until now hindi padin nadedeliver because can't locate the address. For God's sake LBC ayusin niyo pinag gagawa niyo, binabayaran kayo ng maayos di niyo magawa, mga walang isip yung mga delivery man niyo. That's why we provided are numbers so if ever na may problem is kontakin niyo kame! My item was shift on June 24 but until now wala padin.

Good day lower laguna delivery team... Almost 1 week na ng nkuha ni customer ung item cash on delivery basis... Pero bakit until now di nyo pa nadedeposit ung pera... Ayusin nyo nmn serbisyo nyo... Nagbabayad kmi ng tama at maayos s inyo tapos palpak kau..[protected] yan tracking no. Nya pakibigyan agad ng aksyon.. Pinaghirapan nmin yan.

June 29, 2020
[protected]
Why does it take to long to ship the package it's bound to caloocan only from trabajo market branch, package sent date is june 26, 2020 why does it have to be brought to your hub in pasay, as per your staff. The package is taking to long to be received its just within metro manila I would understand if its bound to a province.
Tracking # [protected]. Pls. Look into this and pls. Ship it immediately or I will escalate this to dti.

I canot get my package beacause the personel is not following the set cutt-off time. My husband go to branch for the 4th time before the package not yet arrive now due to many claimant the personel change the cut-off time and also the person in charge is not approachable. He does not have a pleasing personality. He speak unappropriate words to client. Please make action to this. This is not good to your company.

Paki ayos ng system nyo 1 day cargo yung resibo june 25 2020 dapat na receive ko na yung parcel ko next day kasi 1 day cargo nga dba. Pero hanggang ngayon nasa lbc central pa rin yung item ko..

Good morning po. Nakuha ko po yung tracking no. Ko po nung March 18 at dahil sa COIVD nacacancel yung pagtuloy ng deliver ng aking package. Last May nag update yung tracking no. Ko which is nasa Internal mail pending na po.. Ngayon wala pa po akong nakukuhang update sa aking package sana naman po ideliver niyo na sana kahit next week. Matagal ko na po kasi hinihintay dumating dito yung package ko kaso nagtataka na ko kung on going parin ba ang delivery ng LBC kaya sana po please approach me ASAP. Thank you

Ill not repeat myself again as i complain much already and nobody replies like you dont care guys.. i just wanna get my money just give it back to me if you lost my product as you cannot even send it to the right place. Its clearly mentioned in the receipt to send it to HAGONOY. And you delivered to PLARIDEL! then requested to give to hagonoy and it takes ages for you to deliver it where plaridel is near to hagonoy! Waht kind of service is this?
You should close!

Its been a long time since i request the parcel [protected] to return to Olongapo City, its origin. And im so tired going over and over again at the store to follow up but theres no good feedbacks at all. How many times do i have to repeat my request? Upon checking on Lbc Tracking, its at internal mail ... Its been there since june 19. June 19 went again at the store . It seems that no one is taking care of my request at all.

The parcel is containing an expat alien card and his travel schedule is so much delayed as were waiting for the said parcel to come back to olongapo.

Please please, im begging from you guys, we need the item badly.

Do i really have to plead like this? We dont need your endless sorries, .. all we need is an action here., ...

Regards,
Leah Nepomuceno
[protected]

I was trying to contact LBC customer service hotline but no one answered me and I was put on hold for about an hour by the operator. I tried several contact information that I could possibly reached LBC but no one is responding to my concern. I need to know what happened on my parcel. Upon checking the status it said that it has shipment issue that I need to call asap on the customer service.

Please can anyone attend to my concern:
heres the tracking number [protected]

Base on the tracking you said get in touch with the social media accnts you provided, and so I did. My package has an issue, and I already sent an email and also pm on fb, but it seems that theres no one there noticed my email. Or at least give me an option on what to do. My package is badly needed.

My friend bought me a book from FullyBooked and paid it through Paypal. When the package was delivered to my house, the delivery man asked me to pay because the parcel was marked as COD. I think there was a misunderstanding between the two companies because the parcel has been paid!

My friend contacted FullyBooked and has said they emailed LBC about it. I myself has contacted LBC through email and messenger but 5 days later and they haven't replied yet. I did not expect for their customer service to be that bad. Please get back to me as soon as possible with news about my package.

How can I get again my bdo mastercard diniretso nyo na agad sa scs may number naman ako bat hnf man lang nagtxt yung magdedeliver tapos. Sabihin nyo hindi malocate. Makukuha ko pa ba yung bdo creditcard ko basta basta nyo nalang binabalik.. Wala man lang kayo abiso sa pagdedeliviran nyo imposible hindi malocate ang adress panu iaaprove ng bdo yan kung walang adress nkalagay

I went to your branch at 4:49PM. The worker said to me that they were up to 5PM only. I said, I still have time, 10 mins. He said that they have cut-off. but it said 8AM-5PM business hours. When are you dealing with customers, until your cut-off time which the customers do not know and only you people knew about it or the business hours that was indicated on your branch. this happened in Balanga City Poblacion branch, June 17, 2020. hope you do action with this.

Tracking Number : [protected]

It says delivery should have been made yesterday, but I did not receive any calls or text. Can I just pick up the item instead of delivering it to our house?

I ordered pillow on lazada last june 05.. And the seller prepare and packed it at the same day.. And the courier picked it.. But until now there is no changes on its status.. Its last movement was june 12, friday..According to its status.. It arrived at solution crossdock alabang.. And theres no update again.. This is the first time it happened to me.. Can you please do your job 😤😤😤

Im expecting my package since upon tracking it said that expect the delivery with in the day. I've wiated the whole day and no on arrived upon checking again already atempted and there were no one in the house!? Are you kidding me! Stop lying because no one's been here yesterday! Deliver my item now!

Good day!

I just want to ask if you can give me an explanation on why my parcel with tracking number of [protected] has no progress on it's delivery status.
I keep on tracking it, at first it wasn't found and by june 11, 2020 there's an update on it and by june 12, 2020 it says that it was in cebu distribution team but I tracked it today and still no progress.
Why is that? I understand that it was a long weekend but there should be a new uodate on it since it's monday now and almost 12 noon.

I believe that your offices open at 8 or 9am.
I'm tracking the parcel because i'm leaving balamban soon and i'm afraid that when it's deliver i'm no longer here in balamban.

Hoping to get a positive response from you.

Thank you & god bless.