LBC Express
Reviews and Complaints

1) delivered in in a soaking wet condition, yes, it is totally soaking wet,
2) the leather stained the dustbag,
3) knowing it is very wet, they shoudnt deliver it, it is like I got a saucy food.,
4) the leather absorbed the water and it produced miscoloration in the leather, it os becoming black on the sides,
5) I paid in full for this item but it will arrive as damaged, please refund.
Thanks!

Analulu manalo
[protected]@gmail.com

Hi lbc team, ang tagal na kasi na nasa lower laguna yung prescription meds ng sister ko idedeliver sana yun sa tita ko na pupunta ng us kasi hindi nga pwede ipabox yung mga gamot. Pwede po bang paki urgent yung mga meds na yun since my sister is experiencing asthma and dito lang sa philippines nabibili yung mga gamot nya. Wala na kasing iba pang aalis papunta abroad papunta sa tita namin this sunday kaya please sana maideliver na by today

Hello,
Can someone assist me on this.

Here is my tracking #: [protected].

The address is, Purok 23, Zone 5, Block 2 BFHAI Mahabang Parang Angono Rizal. The landmark is Carlos "Botong" Francisco Memorial National High School. Active

Contact number: [protected].

Please do something about it. Ilang beses na po ako mga email, nag chat at nagcomment sa fb page niyo pero hanggang ngayon d parin yan nakakarating. Ilang beses ko na binigyay yung address paulit ulit nalang. Nakakawa kayo ng pasensya. Kung d niyo malocate yung address tumawag kayo sa contact number. Kasi ilang beses na kami nagpadeliver with lbc at samw address nakakarating naman dto yung mga parcel to think na galing pa sa cebu ang mga yun.

We track our orders and upon checking the 2 boxes were already in LBC but they only deliver the small one. We are asking were is the one box the answer of the one who deliver is they didn't know. Upon calling the team supervisor name Clifford Manuel he say he will look for that box and we will inform us but up to now he is not updating us. We call Clifford but not answering his fone. I also text him but no reply.

4 months na tong package na to [protected] pero hanngang ngayon wala parin.Nung May 1, 2020 nag update ang tracking na in trnasit to odiongan na daw yung box pero hanggang ngayon, tinawagan namin pero hindi nila matrace kung saan.Pano na yan kung nawala na yun sayang yung pinaghirapan.Irereklamo ko talaga kayo

Good morning po. It was stated that my order was already being delivered yesterday but there was no parcel received. And now it said that there is shipment issue. May I know how to receive my order po? It's been 20 days already and lbc don't even know how to contact or message me. My tracking number is [protected].

What does "shipment issue" means? After saying the package is ready for delivery? I payed naman for the fees, maayos naman ang address na nilagay ko. Bakit ganyan? The staff should inform through text or call maybe so that we will be aware if its ready for pick up or ready for delivery. What's the purpose of the cellphone numbers na hinihingi, hindi naman ginagamit for communication.

I tried to pick up my package here in LBC SAN JOSE BATANGAS but every time I go to LBC it was close I tried to contact the # posted on the roll up of the branch but nobody was answering my call. I already texted all # the # but no one replied on my text. Since we're experiencing pandemic I understand that your branch was closed, now that your branch is open and im getting my package why your staff telling me that my package was sent to manila and I will pay additional charges to sent back my package here in san jose batangas. why did they send it to manila? did youre company knew that before you we go out we need a quarantine pass?

I, Maida Wooters, of legal age, and currently reside in 1190 Beethoven Common Apt. 207, Fremont, California 94538 is filing this complaint with my recent experience regarding an air cargo I sent last May 14, 2020 with a tracking no of [protected].
I have been patronizing and a loyal customer of LBC for 20 years, I had an exceptionally good experience with your company's services since 2000, representatives from Tully, Union and Milpitas branches has been assisting me with utmost respect and courtesy. Your employees that pick up my boxes had been prompt and careful in handling my packages and this has been received by my loved ones and relatives in the Philippines without any problems for the past 20 years.
It saddens me that this last transaction I had for sending an air cargo caused so much inconvenience emotionally, mentally, and physically on my end. I sent 2 boxes to the Philippines last May 14, 2020, I was very happy that the box was received at the time it was promised to my daughter in Baguio City, but I started to get anxious what happened to the other box sent to Pampanga for my caretaker who is not able to go out due to this pandemic. I started to follow up in all departments, calling numerous times to the customer service in the Philippines, where I was even treated disrespectfully, this representative seems to get annoyed and irritated whenever I follow up. I understand that they might get annoyed and irritated because I follow up almost every day, but I am just a customer who wants answers on the status of the box I sent. I was even put on a hold and eventually get hanged up. I even followed up Randy who picked up my boxes. I also asked Vanessa if they could give me answers on the whereabouts of my box. They assisted me but sadly, they also did not have answers for me, and told me to contact the warehouse manager named "Dacs" instead.
Finally, I got hold of Dacs, according to him there is a possibility that my box was sent via sea cargo. I feel so traumatized by this experience, for 20 years of sending packages in the Philippines it even happened now that I am a senior citizen and have medical issues. The stress that I had experienced affected my health especially since I have a heart ailment. Those boxes that I send are prepared with love and is hard earned money. I pay the right amount for shipping those boxes and I expect that it would be shipped on the channel or avenue I choose whether it be sea or air. Being a long time customer, I expected that I would be treated well, your employees can attest that I just do not send on a quarterly basis, I send boxes nearly every month and I sent my remittances monthly as well through LBC.
Until now my package is nowhere to be found, kindly look into this dispute and address my complain. I believe I deserve answers, refunds and be compensated for this matter. I would appreciate a fast and prompt resolution to this issue.

Last monday pina lbc yung cellphone ko from pampanga para makuha ko agad dahil naiwan ko kasi nowadays napaka importante ng cp na halos unna gamit sa business. Ang sabi nila due to current situation it will takes 3 days for the delivery. Thurs nag ff up ako kasi need kuna talaga yung phone then friday babalik na ako pampanga. They said they will deliver friday morning. Umabot after lunch wla pa cp nag ff up ako ulit kasi uuwi na ako ulit ng pampanga dapat ng friday night. Ung naka usap ko sa customer service sabi wala pa daw sumasagot sa message at sa number na tinatawagan nila. Sabi ko wala bang pwede tawagan na like manager/supervisor ang sagot naka copy naman daw supervisor pero hindi sumasagot. Imagine pina lbc ko para makuha ko after 3 days yung item ko inabot ng 5 days wala pa din. Base sa tracking may 25 pinadala may 26 endorsed na sa cainta cargo delivery nila. Imagine angono lang eto lapit sa cainta. Naka ilang ff up ako wala man lang makuha sagot even their supervisor daw nila hindi sumasagot. Naiintihan namin ung situation pero sana nagsasabi kayo ng totoo kung gano katagal nila ma de deliver hindi yung mangangako sila hindi naman nagagawa. Kung sinabi nila na tatagal ng ganito sana hindi kuna pina lbc kasi uuwi nadin ako ng friday night. Ang gusto pa nila kahapon puntahan ko daw sa cainta kuhanin ko daw at mag file nalang daw ako complaint para daw ma refund ko, alam naman nila na walang masakyan na jeep at the same time nasa trabaho ako. Willing ba nila bayaran ang half day ko at magiging transpo na napaka mahal? Pati abala na binigay nila sa akin. 2pm palang wala na daw pwede magdeliver baka nga kung naka motor 15-20 mins lang andito na yun kung gugustuhin lang nyo. Ayusin nyo sistema nyo. Wag kayo mangangako ng hindi nyo kayang gawin. Nakaka abala kayo sayang ang oras pati pagtawag sa inyo na napakatagal bago me sumagot. Ngaun naabala pa ako kasi hindi ako naka uwi kasi sabi nila saturday morning kaya inantay ko pa pero as of 12nn ng sat (today) wala pa din ung item take note wala ako pasok pumunta ako sa trabaho dahil sabi nila papadala ng morning. Isang oras nanaman ako naka babad sa phone para lang maka contact sa customer service nila. Tapos bigla me dahilan nanaman daw na me sakit naman daw naka assign mag deliver.. Wow ang galing nyo naman dami nyo dahilan. Kapag ayaw madaming dahilan pag gusto maraming paraan. Wag kayo magbukas kung hindi nyo kaya ibigay ang service na nararapat na ibigay nyo kasi yun ang binayaran sa inyo madeliver ang item ng maayos na pinagkatiwala sa inyo! Ipa deliver nyo yan asap ng maayos yan!

Bakit ganon before natatanggap ko agad lahat ng deliver sakin through lbc pero bakit ngaun hindi daw ma trace ung address ko eh same address nmn yung gamit ko? Untill now d ko padin nakukuha ung delivery ...

I started to track my parcel from LBC Express since April 27, the shipment was from Novaliches QC to Marilao Bulacan, However it is not moving anymore, it says arrived at COD Exchange since May 13, I went to the pickup branch to seek update however they dont know also the status of it.

Tracking # [protected]

Good morning, , on the 17 May 2020 I have received an email from L.B.C express of notification of my parcel from USA track tracking number :[protected]. I was requested to pay instant cash of total amount R10500. 00 for parcel clearance, permit, delivery which I never received
When I requested my refund for my money and they returned the parcel back to the sender because payment of the money was going to end I was told the money will be take 25days to be paid. Please assist me I want my money back ASAP

MN Ramakgoakgoa
South Africa

Hi lbc contacted your customer service but no response yet pleasr check parcel boud to marinduque but was in cebu based on your track your parcel! Tracking number [protected] please check tjis had been pick up 15 may 2020 and no feedback until now! And the personnel who pick up is bad [censored] to blame it on me forgot to have his name but he picks up packages dor2dor services from makati main.

Tracking #: [protected]
Name: ROXANNE OPORTO
Cp#:
[protected]
Lbc santa rosa pls contact/ inform me kung saan ko pwd ipick up ang item q, .i understand na delayed ang deliveries ngaun due to ecq kya sana sabihin nyo sakin kung saan ko pwdng kunin. Plsss.. Napakaimportante po ng laman ng parcel na iyon.
Ang dami ko ng message sa page nyo pero siniseen nyo lang. Wala akong nakuhang sagot.

I'm trying to track my shipment that's about to deliver to me as a consignee. However some issue occurred as reflected on the LBC track and trace while in delivery attempt. as per advise, have to contact the customer service with a given email address.

I tried to email your customer service for 9 times and i tried follow up's to ask for any action should I take in order to deliver my Shipment but no one answering my concern.

They didn't even contact me for any reasons before they returned the shipment to SCS returns as per satus on track and trace.

Parcels with the following tracking numbers were not delivered to the receiver and went back to senders because of ecq:

[protected] returned to city square olongapo because lbc branch was closed due to ecq but receiving branch has opened more than a month ago please resend to lbc hypermarket antipolo branch

[protected] returned to limketkai cdo branch because lbc branch was closed due to ecq but receiving branch has opened more than a month ago please resend to lbc hypermarket antipolo branch

[protected] returned to gaisano fiesta mall because lbc branch was closed due to ecq but receiving branch has opened more than a month ago please resend to lbc hypermarket antipolo branch

[protected] parcel cannot be delivered due to unforseen event, please deliver instead to another lbc branch in buhangin davao city

I am marianne estabillo I can be reached at [protected] or [protected]. Thank you so much

Hello po, concern ko lang sa pina droopship ko, mali po yong nilagay nyo na adress, imbes na malalag maitom sarangani po pick up yong items, bakit glan sarangani ang naka lagay? Pwede po ba palitan yon? General santos city nalang po ang ipapalit. At pwede pati narin reciever papalitan? Malyo kc kami sa glan sarangani e. Or pwede door to door nalang hatid dito sa malalag maitom sarangani? [protected] yan po tracking #.

Hi,

As per checking in your site my package with tracking number 362054167242 was not able to deliver yesterday and so today too because of unforeseen events. I need you to deliver my package asap.

Thank you.

Hi lbc. pang-3x q ng email to. to be honest i'm trying to control my anger pero nakakainis na po kayo. ung package with tracking # [protected] na sinend noong march 20, 2020 hanggang ngayon wala pa din. ung recipient nakareceived n ng packackage from manila ang pampanga, pero ung sakin n from qc wala pa din. nkiusap aq ng maayos sa previous email q pero ndi ata effective sa inyo ang maayos na usapan. kailangan ko pa bang magmura para mapansin niyo na super delayed na yung package!🤬🤬🤬

Yang e-mail ni myrna nodalo wala namang nagyari. show-off lng 🤬🤬🤬