LBC Express
Reviews and Complaints

LBC DELIVERY WITH TRACKING NUMBER:
[protected]

shipment is with concern upon tracking as of april 3, can you please enlighten and update me on this, it was sent to the following address last March 16 and has not been Received By the costumer until now
Michelle Arriola
Blk 47 Lot 15 Avida Woodhill Settings, Sta. Rosa Laguna
[protected]
1pc of virus shut out
Thanks

Tracking No. [protected]
Supposed to be delivered on March 24, 2020

On LBC Track and Trace page:

Thu, 02 April 2020
Shipment is with a concern. Please get in touch with us through our official customer care channels.

Fri, 03 April 2020
Your shipment is ready for claiming at San Juan - Mandaluyong delivery team. Please inform your recipient.

What do we do next?

Sincerely,

Serafin Pua/Alice Lee
Cel no. +63.917.683.1955

We will deliver your package today. Pls prepare exact amount of Px, xxxx. Xx. For queries, call [protected]. Thank you. (Trackingno.:[protected])

2mins later...
We were not able to deliver your package under Trackingno: [protected] due to an unforeseen event. For queries, call [protected]. Thank you.

Where is the location of Lower Laguna Hub, can I pick up the item directly from there?
ChatBot not accurately answering my queries.
Customer Service is not responding.

My package was handed over to LBC last March 3, 2020. Ever since that date, I haven't received a single message or call from them regarding the status of my package. Upon checking in their site, it says shipment with a concern. I tried to contact them via email and followed up several times but still no response from them. Hope you can help me get my item from LBC as they are not responsive to my inquiries. It's been almost a month already.

My package has arrived in our location after 2 days delayed can't found our location. At 3rd day they found the location our assigned security guard at the lobby told the delivery man to contact me that the package has already arrived since I was just out 2mins ago and went back after 3mins. To withdraw. the security guard told me that lbc was gone already. He noticed after he told the delivery boy to contact me, (march 14) but he didn't try to message or contact me. The delivery boy already ride the motor. And after that tracking the package always ready for delivery the payment for has already give to the guard but still no one arrived. But upon ur system the package is ready for delivery for 7days after march 14. There is a problem with your staff or system. The item was very important. My client was very mad because until now I can't deliver the package to him.

Please deliver it today.
1221 Atlantica Star Navarra St. Sampaloc Manila
(UsT Dapitan corner Navarra St. Beside Brgy.Hall and Metro Oil Gas Station)

Full Name: Marylyn Cheng
Mobile No: [protected]
Track No: [protected]

Pls check my Item, with tracking number
[protected]
Item to be delivered at
S . FORINO REPUBLIC OF MACEDONIA 1237 SOUTH EAST EUROPE, GOSTIVAR, REPUBLIC OF MACEDONIA (FYROM)

Contact number of reciever:
[protected]

I had my BDO credit card redelivered, and BDO replied that it was SCS again returns to BDO. It said you can't find my address? I've been waiting and waiting. Is it so hard to deliver and you had to return it over and over. Use your GPS or scream because someone is in the house. Please act on this immediately.
No. 1 Ford St. (corner lot at the end) Phase 3C Filinvest East Homes Cainta, Marcos Highway.
Track no.. [protected]
Lorna Cifra Shimojo

BDO texted me about my credit card being dispatched thru LBC delivery last February 28, 2020, and also they provided me with a tracking number. I just checked your tracking website, only to find out that it was arrived at SCS Returns. How? No one texted me from LBC about the delivery.
As I checked and track:
"We tried to deliver your shipment but recipient's address cannot be located. (Like how come? I always received my parcel in different express delivery.) Please get in touch with us through our official customer care channels." ( I tried to reach out thru LBC Express Inc Messenger asking if I can just pick it up in one of their branch here in Cebu, unfortunately they just seen my messages. Wtf! )
LBC can you please do something about this concern to be addressed ASAP. Thank you!

Good day! I tracked COP package and it arrived yesterday sa LBC Dumaguete but it's current status is Shipment Issue and instructed me to contact customer care. What issue is it? I tried all contact numbers and email listed in your site and in facebook. No answer. Tracking number: [protected]
Please reply and update me where I can get my package today.

The cashier Alona Jean Catolico made a mistake on taking my receivers name and address. Our receiver is Mr. Ryan Delos Santos of 19 Sampaloc St., Purok 4, Lower Bicutan, Taguig but based on the receipt that she gave me is Mr. Ryan Miranda Delos Santos of Muñoz, Nueva Ecija. That's why my receiver got mad because of the delayed.

Hi,

Id like to follow up my credit card delivery. Upon checkingof delivery status the asigned carrier always report HOUSE CLOSE. How come it will be close we are just inside the house. No one is knocking at our door. Our car is always outside. Or Can u deliver this into our office?

AMCON OFFICE

3RD FLOOR samuel one building hinda street guadalupe makati city.

Or please call [protected] that is my contact no. Thank you

Tracking no. [protected]

What do you mean by shipment issue? The correspondence I sent is for the postponing of a court hearing and I may be put on default of it will not be received on time by the court. Hoping for your prompt response.

I am calling since yesterday and never did they answer [censored]

I have received a text message from bdo that my card has been dispatched for delivery. I have tracked my parcel to know that my item has been returned to scs returns. How come, LBC has not informed me as to the status of my delivery. This is not the first time it happened to me. 2 of my SUPPOSEDLY for delivery items were not delivered for the reason that my area is out of your delivery services. How come you received my payment when you cannot have it delivered to my exact address. Should have known, I have looked for other couriers since those documents were pertinent ones.
Please do not disregard matters like this since we paid accordingly for your services.
Hoping for an immediate action regarding this matter and lessen our hassle. Thank you.

I first called LBC to request to redeliver my item since the issue is recipient unknown to the given address and they agreed however no one tried to redeliver my item. I called again if I can just pick up the item at Cainta Hub and the agent agreed again, I went to hub but unfortunately they return my item to Origin. Upon checking on the LBC Tracking system, it went to internal mail dispatch. I called again to customer care channels to complain and the agent said he will request to return to Cainta Hub instead of returning to Origin within the week, and another week came I called again and the agent said that the shipper should be the one to request. How inconsistent is that? My item will turn 1 month this March 19 to LBC!

Sabi nyo out for delivery
May number di nto tinatawagan, ang mahal ng bayad may insurance pa kayong nalalaman, manggagantso kayo, bulok serbisyo nyo, pina post mail ko nlang sana.
Andaming tao sa address sasavihin wala daw tao mga ulol kayo!

Hi,

I have sent numerous emails about my order re Tracking no. [protected] but no one even bothers to help. Why is it that I have never received any calls/messages notifying me about my order being delivered! This has been an ongoing issue! I need this to be delivered ASAP.

Please note that I am on a Monday - Friday at 7AM - 4PM working schedule. My delivery address stated is my office address not my Home address!

If its possible to just pick it up tomorrow at LBC Branch located at Mall of Asia Pasay City it would be greatly appreciated.

If my issue will not be resolved I will formally file a complaint to the head office I will even go straight to the media if necessary. My right as a customer is that I should always be notified for the delivery. Per your website it states I am not present during the delivery? I have never received any messages or calls either about my order. And this is not acceptable to me. I will be going further if this will not be resolved.

I need immediate response to this issue.

Yours truly,

Kathleen Cuison
Mobile: [protected]

I would like to raise a complaint regarding your Sta. Rosa Laguna branch and Bulacan Hub. Last March 2, my seller shipped my parcel thru your LBC Branch in Sta Rosa Laguna. I agreed on getting the item via COP, and pick up branch is Lagro QC. I waited for 3 days, then it was Friday when someone from lbc called me that my item is for COP. All the while i thought it was in Lagro branch already so i hurried to pick it up since the is valuable and expensive. I was shocked to find out that my name was not on the list. Then i contacted the number who called me and there I learned that it was from Bulacan warehouse. So i immediately informed the shipper regarding wrong shipment. Your Sta Rosa branch admitted it was their fault. Now they emailed Bulacan. I called many times also but they did not answer. I felt that they were not responsive to my concern. Your laguna branch also didnt find the easiest way to contact Bulacan just to show concern because of their mistakes. Then i received a text last Mar 7, that my parcel is ready for pick up in SM San Jose branch. But when i followed up today after several calls, they said that they dont know where the parcel is yet they sent me a msg for pick up today. Then onwards, i had 14 missed calls, they didnt bother to get back to me. Up until now the status of my parcel is still forwarded to Bulacan delivery team. Tracking number
[protected]. This is the only way to raise a complaint via social media. I believe you will respond better after the public knew how disgusting your services are. You just receive our payments but your after payment services is poor.

March 9, 2020 My auntie have received a call from the delivery man saying that they cannot deliver her package at Dumilos Compound, Tuding Proper, Itogon Benguet with the landmark stated In front of Precious Jewel School. As a Senior Citizen, she was hoping that she would be comfortable with your service, suggested to meet your delivery man at common place comfortable for both of them. But was instructed to just pick package at LBC Cooyeesan instead. The package is weighing 5Kgs and opted for door to door delivery for convenience but still was not satisfied. The delivery man also was rude to laugh at her request to not send the product back to manila just because they cannot deliver it in my house. What kind of service is this lbc cooyeesan?

Hi and Good day.

Im been waiting for my documents to arrive. Its been 4 days and still nothing. Please help me locate it since im kinda worried coz your tracker states some shipment issue., what does it mean? Is it lost? Those document is so important and i need it asap thAts why we chose your company. Please see attached file for you reference.

Your response will be of great help.

Thanks and God bless.