LBC Express’s earns a 1.0-star rating from 2816 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Unnecessary action or unprofessional behavior towards work, making exemption in catering, entertaining boyfriend inside the office always.
Dear Maam/Sir:
I would like to complain with regards to the person who are inside of the office in front of the Manager named Mr. Jaco, even though he is not the employee and authorized employee of the LBC Iloilo branch, located at LBC Pavia, Solution. He is roaming around inside and staying inside the office and as far as i know he has a contact person who is his girlfriend that's why it is easy for him to go in and out the office and staying for a long period of time and he is at ease all the time.I know that its against the rules and policy of the company to cater certain person particularly visiting and staying regularly and he is not a costumer at all. Also, he is using the water supply to wash and clean his motorcycle its from the statement of the employee.
I know that this complain should be taken action as soon as possible so that it could be a lesson for all the employee that they must abide the company rules. To support this statement complaint, kindly double check your CCTV footage for further support and to justify in your investigative officer, this would be one way or another to correct the mal practice or unnecessary action of your employee.
Hoping for your kind consideration and hoping for a positive solution. Send us your action if you confirm certain complaint.
Thank you,
God speed
They didn't accept our deliveries.
dated march 5, 2020.location lancaster Imus cavite, your employees didnt accept my delivery and not only me, were about 4 customers who were rejected by your employee.there were two of them employee, a male and a female.the male guy is the one rejected us.he was said, they will not accept any deliveries because its already cut off time.he said cut off time 4pm.i arrived 4:20pm and i ask the guy why you will not accept my delivery?even its cut off!?about 5 customr at that time nothing to do.not busy.and the way he talk/manners to the customer is a problem.he has a problem with regards of his character.he think he own the lbc in that place.
Rude staff
The staff working at March 6, 2020 10:40am on LBC Centro Los Banos Laguna was very rude while providing service to my follow up. I was politely asking for assistance to solve my problem on change of recepient name yet she was so irritated and impolite in addressing the issue. She does not embody your motto about serving with smiles, I hipe that you would teach her to be more kind and polite with the people she is serving. Thank you and Good day.
Credit Card Delivery
Upon tracking the shipment thru the tracking number it should have been delivered by March 4 but it failed because address cannot be located. How come it cant be located? Grab, Angkas, Ninjavan etc can locate it but LBC cant? March 5 it arrived in SCS Return so whats next? I hope to solve this very soon since credit card is a serious matter. Thanks
Delivery
We received a text message from BDO that LBC will be delivering our Credit Card. We check on the tracking number provided it says out for delivery today so we stayed at home. When we tracked the order again it say's shipping issue address cannot be located and it eventually got returned to sender. We called BDO for redelivery and they complied so on Feb 21 we got another text from BDO with the tracking number. We waited but same issue although they did not show up they update the tracking information saying no one is available to receive the shipment. NO one showed up and it's impossible na walang tayo because we live in a 10 unit apartment and there is a small store that is always open. We are expecting redelivery for the 3rd time within this week and hopefully they will show up. We have family emergency and we need that delivery.
Diana
Document Freight Shipment
Do not, I repeat, do not send important documents through this company that you need to be in the Philippines on time even if you think you have plenty of time. They say they are holding my documents in Philippine customs, although these documents are just that. Original documents for immigrant visa interview. These should not even be held in customs unless there were issues with shipment documentation. Just spend the extra cash for a more reliable service like FedEx.
Package no tracking and now delivered late
Nakailang tawag na po ako regarding my package na di namin matrack. LBC support care would always say iveverify at icocoordinate with the team. Pero wala namang kumikilos. Bawat tawag namin same thing, we even went to the bramch where we drop off our package. No one called us back regarding this which LBC told us they would.
When we went to Sacramento branch, they specifically told us that our package was picked up sa branch nila for shipping last January 6. Kami mismo ang nagdrop off ng package dun nung January 2 at ang dating dapat sa Philippines is February katapusan.
Now that we can track the package, ang sabi Feb 24 palang daw napick up sa Sacramento, at Feb 28 pa lang naship sa Cargo. Di naman tama un
I'm requesting for a refund para sa laman ng package namin. Puro damit un ng bata, we have estimated ung time para sakto ung mga clothes. Ngayon, sala na late na nakalakihan na un.
I've been calling a lot and walang sense lagi ang pagtawag ko kasi wala namang nakilos. I trusted LBC because the company os well known para sa mga padala pero this is what happened.
Please contact me right away on my email alna.[protected]@gmail.com or on my phone [protected]
Credit Card Failed to deliver
My credit card from BDO was not deliver to me.. BDO texted me that they sent me a credit card thru lbc.. I tracked it, but it was already in your headquarters but no one texted me that i have a delivery..today, feb29 returned to your office.. The result there's no recipient in the said address.. How come? Noone in your people call or text me and there's no lbc team went here in our home address.. Please, deliver again in my home address.. PUROK UNO BLK6C, ZAPANTA COMPOUND, BRGY. BAYANAN, MUNTINLUPA CITY.. [protected] my CP no. And please email me: [protected]@gmail.com
Reference number branch collect
Sobrang dami na naming unclaimed branch collect almost 40k na wala na po kaming pangpuhunan.
Lalagay ko lahat ng tracking number dito sana maaksyunan ito.
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Your Staff Name Marian Mentalno
She is lack of knowledge attending to clients concerns, she is lazy and a lier telling me that she don't know the contact Numbers in LBC Balibago branch... She is pushing me to just go there and relay my concerns since that's the place I do my transactions... I am begging for a favor because my concern can be solve in just a phone call... But she reject it.
Read full review of LBC ExpressCustomer service
They are moving so slow even if there isn't so many customers. They are wasting time for a reason that we can't understand. They are not even saying anything as if they don't mind that we are already waiting for more than an hour. Hope you can do something about this as this isn't the first time that it happened in the same brance. They don't seem friendly and attentive as well.
Read full review of LBC ExpressUndelivered BDO card since January 2020
Hi, contact number: [protected] My parcel which was not yet delivered to me up until now, there had been numerous attempts according to the tracking number of your website but in reality no one is really delivering it at all, please see attached, my place is really easy to find. Other couriers are able to find me right away it is very unfair.. I need that...
SSS, Lazada Returns
Yung tomboy doon sa LBC, United, Boundary, San Pedro Laguna.. katabi ng Puregold ay palagi niya sinasabi na offline ang system.. para mabawasan ang tao doon sa branch, kahit hindi naman offline! Nadulas pa siya na sabi niya ay WALA DAW SA LAHAT NG LBC ang tumatanggap ng SSS payment, napahiya siya sa akin nung sinabi ko na nakasubok na ako sa LBC Manila...
Read full review of LBC ExpressCredit Card
Your service is ridiculous.Im still waiting for you guys to deliver my card this will be the 3RD time to deliver the card.I dont understand why you tagged an incorrect address on your tracking system and when your agent read the address on file it was same address.Are u guys really doing your job.I have also given clear instructions but my package was still being returned.
Delayed Shipment
I send my shipment to Panorama Marikina branch last Feb. 17 and gave me the waybill [protected]. The following day around noon someone from LBC Customer service called me that as they are about to deliver the item, the receiver decided to change the address to her work address. So they asked me to write an email regarding the change of address to uppha...
Sending a letter
I had sent a letter today ( February 25, 2020) at LBC, TAYUG BRANCH, TAYUG, PANGASINAN. The sales associates named Jelo Malong was very rude when I asked him if I can see the LBC policy that stated that they can personally check the letter that I will send. He insist that it is their company policy, and I told them before they are going to open the letter...
Read full review of LBC ExpressSea cargo shipment
I had my shipemnet via sea cargo in LBC branch in Abu Dhabi. It was picked up last December 24, 2019. It was promised as 45 days and it will be delivered to respective address. Now February 26, 2020 no update if when they could deliver. I tried to reach the supervisor in Dumaguete and supervisor from Abu Dhabi but thay are unresponsive.They cannot provide a...
Read full review of LBC ExpressMy parcel didn't arrive
I don't know what happened, last February 21 I ordered something, tapos on transit na, by using the tracking number po ang sabi naka rating na sa Cebu nung Feb 22, 2020 yung parcel ko and it says ready for delivery . Expect delivery within the day, nag antay po ako buong araw pero walang dumating and later on tsinecheck ko yung status ulit tapos ang nakalagy shipment issue daw? Pano nangyari yun e ready for delivery na nga...still waiting for my parcel to be deliver, hope maayos to..
Parcel not yet delivered
I already sent my concern to customer service. Still the parcel did not deliver to the consignee. The address is correct but on their remarks it is incorrect. Maybe they are too lazy to look for the address. I gave all the informations needed. I asked what will happen to my parcel if they really can't deliver it, but no response. I paid for it but your service is very poor.
Camera,shoes, supplement
I tracked my package today and I found out na napadala Ito sa maling lugar. Tabaco City Albay yung loc. pero napunta Ito sa Palawan. Mali mali din yung information na nilagay ng associate sa receipt. Di niya nilagay sa receipt na kasama camera sa pinadala ko. Worst, di niya tinanong Yung value ng package linagyan niya lang na 500 yung amount, nag complain...
LBC Express Reviews 0
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About LBC Express
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- Service issues: Delays, lost or damaged parcels, or poor customer service.
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Overview of LBC Express complaint handling
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LBC Express Contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express addressSM City Cebu, Cebu, Philippines
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LBC Express social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all LBC Express contacts
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