LBC Express
Reviews and Complaints

Good morning, LAZADA/Lel.PH or to whom it may concern! I've been waiting for my product to arrive (from SKINPOTIONS), I received a call from this number, asking if I already received the product & of course I said NOT YET. The person who called me from this number even told me that they're gonna check on it, get back to me, & will give me an update. However, I haven't heard any news my product since then. I tried texting & asking when will my product be delivered but no response from you. I tracked my product & there, delivery failed (my tracking # SO0046780140) What? Delivery failed? Really? Nobody/NO COURIER even went to my house & attempt to deliver. If someone did, I already paid, so you can just leave the product to whoever's entertaining you at my house. The seller told me to file a complaint here, your website. I'm very disappointed w/ your system. I hope I get an explanation soon.

Tinatrack ko everyday yung shipment then pag reload ko kagabi Septemeber 19, 2019 sabi my shipment will be delivered today pero kaninang pag gising ko September 20, 2019 sabi hindi na madeliver kasi hindi ako kilala? how come samantalng binigay ko naman number ko and name ng landlady ko incase na wala ako since nagtturo ako but dahil yung pasok suspended nag stay lang ako sa bahay same with my landlady. And the fact pa na pina rush shipping ko and sabi ng inorderan ko tuesday pa September 17, 2019 pa nya shinip. What i want is ngayon September 20, 2019 i deliver yung gamot ng asawa ko. Please help me about this paki ship today. Here is my number [protected] and the number of my head teacher 092288516059954563819

Hello lbc.. Complain lang po sa deliveries ng package bound to marilao bulacan.. Dated sept 15, 2019.. With tracking no.[protected].. Nk 3 days n po kmi. Nag eemail pero c marilao bulacan delivery team hindi pa rin na dedeliver.. Hinahanap n po ni consignee.. Hiyang hiya n po kmi.. Sana nman po. Ma ayos nyo delivery trsm kung sino po responsible jan.. Please please po.. Kaya kmi lbc.. Alam nmin good ang service nyo.. Please do something for this. Asap po..
Thank you costumer care.. Godbless you.. Need your help..

Im waiting for it since yesterday.. I continuesly checking its tracking number .. But sad to say i saw these message that they are having a hard time to locate my address and me as the recipent.. But how come ? My sister send me tru LBC how many times but this is the first time that happens..please help me yo solve this.. I even wait on the street just to wait for them..

Nagsend po ako ng package pero di nkuha ng pinagpadalan ko..kya ngbayad ako ng fee pra maibalik sa branch kung saan ko pinadala.then sasabihin saken na nadispose na ang item. Wla pa 1 month mula ng iinform ako.. ngaun nakipag settle ung employee na bayaran nlng ung declared amount ng package pra daw nde na mgtagal.. pano nman ung binayaran ko na fee sa pagsend at pagblik ng package ko.. mali mali pa ung employee sa paglagay ng branch kung san ko padala.. kung di ko pa napansin kung saan din mpunta.. ending nde ko din nkuha..

Tracking no: [protected]

Reason for undelivered item :
Incomplete address

Sep 10 I asked the customer service associate to inform the delivery man to drop it to TGP w/c is the nearest place where my recepient can receive her item, I also instructed him to ask the delivery man to contact my recepient when he arrived.
Customer associate, Carl Ibañez confirmed the transaction.

Sep 16 Item was still unsuccessful I called again and asked them to prepare it for branch pick up instead. They informed me that my item was not redelivered due to the same reason.

Sep 19
I was informed that my item was sent to the internal group and I need to pay for it to be redelivered.

Why should I pay when I actually instructed them what to do and they confirmed it with me.

good day po, tina track ko po kahapon ung delivery ko po in the morning i was expecting it within the day so hindi ko na po na track ulit sa hapon . ngayon umaga tina track ko ulit tapos may nka indicate na po na shipment issue. ang gusto ko lng po malaman if delay lang po ba to? san ko po pwde malaman kung saan po ngayun yung pina deliver ko po paid na po kasi yun. please check the picture below. please message me thru gmail.

thank you very much.

Good day. Bank texted me about a delivery today with tracking number [protected]. Upon checking on your website, there is a shipment issue and needs to get in touch with your official customer care. I tried several times to call the hotline number with no luck.
Please call me at my mobile #[protected] or have it delivered to my office address at Continental GBS Manila 9th floor Netlima building 26th street corner 5th avenue BGC Taguig Metro Manila.

Please get in touch with me immediately.

Thank you,
Mark Angelo Catimbang

I trace the tracking number it was already at the urdaneta teams since aug 31, 2019 until now . I already ask help from LBC SM batangas Branch since last week but i dont get any reply regarding this matter
I made a payment for the return pouch how come that it was not delivered to us need action on this tracking number [protected]
Not everyone has the chance given to take the exam on UP so please do something with this my daughter is capable to study at UP she has in a good standing in there UPCAT review center please call [protected]/ [protected] [protected]@ymail.com

Tracking number [protected]. I committed a delivery date to my customer Tuesday yesterday September 17, since its only Makati from Quezon city. 4:30 pm, my client messaged me asking the parcel, I said it's out for delivery today. 5pm I was in the branch at Mezza2, requesting to call the delivery incharge to pls call the recipient if the office is close because it's COD. Has money to collect. It's not a document. It's personal item, to be delivered in his office. How come till 5pm no body called him?
Where is the mobile number of your courrier? They supposed to call an hour before they deliver or from the morning, to make sure recipient to wait or re-route. What if he is traveling somewhere and expected to receive it on that day? If you called him earlier at least you give option, at least say you can't deliver that day.
And I requested to call the courrier to give that message to call him because the office maybe close at 5pm.. It's only written here upon checking online that office close. So why not called him? I trusted LBc, shoppee courrier are usually calling me at 8 or 9 am to make sure I'm my unit before they come. Why your team did not call? Your courrier in that branch in Makati is not professional to commit the delivery. He could find other way to deliver it but did not.
Please call me on my phone for more info. (0063) [protected].

I'm complaining about one of the employees in sm city baguio branch, the gay one. After a long line, they told me that i could not send electronic devices without a box, after that, i went to buy one, after a long line again, they told me to buy bubble wrap. It's a frustration that they dont tell everything you need at one time only.

And what is the problem with the sm baguio branch? In manila, they even have their own boxes and bubble wraps for sending electronic devices.

my boyfriend tried to send something to me (NV LV) from Philippines. After making a payment and everything the next day they called my boyfriend and said they cant ship his package. LBC gave the package back but they did not give the refund back. That was almost 2 months ago. My boyfriend has been patiently waiting for his refund and up until now LBC keeps giving him the run around. Do we need to wait until xmas before we get our refund back. Why does it take 2 months to get a refund back when it was paid in cash in person. I demand an answer.

Packages with tracking no. [protected] was received by me, Filoteo M. Delfin, Jr. from LBC philippines with tear or ripped off from the side of the package with lots of items missing or stolen. This package was sen to us by Benny Sevilla of 7181 21st #18 wesminister, CA 92683. its hard to trust LBC after this.
This was reported here in LBC Dumaguete but we did no received any reply or payment for the lost items

Napakabastos ng staff nyo sa Tanuan.
Kayo ang ngdeliver samin ng speaker from palawan to batangas. Ngayon n ipapablik na namin sa palawan ssbihin nyo hindi kyo ngshishio ng speaker. Maayos akong ngsslita babanatan ako ng sataff nyo ng "wag nyo ho kming buhusan ng sama ng loob sa courier ho kyo magalit".. Samantalang ang lumanay ng pgsslita ko. Cya itong feeling matalino n paulit ulit sinasabing dhil nga may magnet. Gets ko nmn may magnet ang tinatanong ko bkit from palawan to batangas pwede pero from batangas to palawan hindi. Pinakausap ako sa phone sa isa pang staff from lianas pra mgmukamhaing tanga. Ako pinakausap nya sa staff sa lianas tpos ssbihin nya "diba sbi ko mam may magnet kaya bawal.. Habang nakangiti n akala mo napakabobo kong tao pra di cya ma-gets. ALAM KONG MAY MAGNET. ang tinatanong ko bkit nyo tinaggap sa palawan at dineliver nyo dito smin ngayong ippblik ko sa palawan biglang bawal na.

I am complaining LBC staff Mrs Jejie Agbuya Sept. 16, 2019 at LBC bayambang branch she reject to send from Pangasinan to Cebu (see photo attachment) my item sony walkman no speaker or headphone and battery included i dont know the reason why I already explain to her everything and also waste my time I think LBC must get the better staff with fully training and knowledgeable about the measurement of the company, can you Mam/Sir advice.Thank you

Failure to Deliver Parcel as confirm status for September 14, 2019 (tracking - online),
from "ready for Delivery, expect delivery within the day"
then suddenly change to "We tried to deliver your shipment but office was closed. LBC will deliver the next business day". Early that day we re-confirm the status and they responded that the Parcel was already with the assigned LBC delivery personnel.

Our Branch in Davao usually operates from Monday to Saturday from 8:30 AM to 5:30 PM but for September 14, 2019 we stay until 8:00 PM just for that Parcel.
Within the Parcel are Original important Company Documents requested for Bidding requirements schedule for September 16, 2019 but no Parcel arrive until that day. After re-checking the Parcel still with Davao LBC warehouse. It causes inconvenience and also be a possible reason to our failure to qualify as one of the bidders.

Last Saturday, 14 Sept 2019, around 6:30pm, your employees at your SM Hypermart Antipolo City branch, Evelyn P Madlos (Employee No 117760) and Paul Arriz Reyes (Employee No 115117) has been accepting in advance bulk courier packages even without payment causing long queues of customers. The bulk packages were accepted in the morning and were processed only in the evening at the time where single transaction customers are coming. I just knew that these customers were friends of your two employees and they were given special treatment in expense of others.

I'm filing this complaint because it wasted my time waiting for my turn. I have to leave your store after waiting for useless 30 minutes. I want these employees be given sanction for their corrupted behaviour. Your employees are arrogant as well.

I need your attention to the unprofessional behavior that I have observed from your staff at SM San Lazaro LBC Branch named JASMIN ROBLES. It happens last September 11, 2019. I am upset to inform you that the behavior of your staff Ms. Robles is very frustrating in her conduct at the workplace with her rude behavior and negligent work ethics to assist your customers. I believe that it is time to address this poor behavior and post consequences as necessary. Attached the LBC Receipt as proof of a document that I was not assisted properly.

My parcel with tracking number [protected] with transfer date, Sept. 10, 2019 and delivery date, Sept. 12, 2019. It originated from Butuan, Agusan del Norte on Sept. 10, 2019 and was forwarded to Davao distribution on Sept. 11. From Davao, it was received in Cotabato distribution on Sept. 13 and was out for delivery on Sept. 14. The slight delay from the supposed delivery date is forgivable except that my package was delivered to the wrong distribution area. My address is in SOUTH COTABATO and not in Cotabato City. It should have been forwarded to General Santos and not in Davao. On Sept. 14, it was transferred to other destination and no update since. The content of the package is supposed to be handcarried by my cousin back to the US on Sept. 16 but since the delivery is not to be expected before that date, we will have to pay for shipping for the items to be delivered to New York. I just want to emphasize the ripple effect of one mistake of your employee to your customers who chose your company because they believed it is the fastest courier to deliver their packages. And i am one of those disillusioned.