LBC Express
Reviews and Complaints

According to the tracking details, they delivered the parcel to my house but it was closed. We are always at home, the house is closed because we work home-based. We never heard anyone knock on the gate nor received any text messages nor calls. How can I contact LBC- Baguio internal dispatch?

Date of Last Status Transaction Status
July 02, 2019 Arrived at INTERNAL DISPATCH.
July 01, 2019 Shipment is with a concern. Please get in touch with us through our official customer care channels.
July 01, 2019 Ready for delivery. Please expect delivery within the day.
June 22, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 22, 2019 Ready for delivery. Please expect delivery within the day.
June 21, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 21, 2019 Ready for delivery. Please expect delivery within the day.
June 19, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 19, 2019 Ready for delivery. Please expect delivery within the day.
June 19, 2019 Ready for delivery. Please expect delivery within the day.
June 18, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 18, 2019 Ready for delivery. Please expect delivery within the day.
June 17, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 17, 2019 Ready for delivery. Please expect delivery within the day.
June 15, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 15, 2019 Ready for delivery. Please expect delivery within the day.
June 14, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 14, 2019 Ready for delivery. Please expect delivery within the day.
June 13, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 13, 2019 Ready for delivery. Please expect delivery within the day.
June 12, 2019 We tried to deliver your shipment but recipient was not present at the given address. Next delivery attempt will be made the next business day.
June 12, 2019 Ready for delivery. Please expect delivery within the day.
June 11, 2019 We tried to deliver your shipment but house was closed and no one was there. LBC will deliver the next business day.
June 11, 2019 Ready for delivery. Please expect delivery within the day.
June 10, 2019 We tried to deliver your shipment but house was closed and no one was there. LBC will deliver the next business day.
June 10, 2019 Ready for delivery. Please expect delivery within the day.
June 10, 2019 Arrived at BAGUIO DELIVERY TEAM.
June 10, 2019 Forwarded to BAGUIO DELIVERY TEAM.
June 09, 2019 Arrived at NORTH LUZON AREA.
June 09, 2019 Accepted at ACCEPTED AT : PUREGOLD FAIRVIEW.

Why do you get the contact numbers of the recipient or the sender when you do not even send SMS message on the approximate time the package will be delivered (morning, afternoon, between this hours) or if the delivery is already outside. Does the recipient have to wait all day? The package was not delivered because apparently the house was closed.

I checked with the intended recipient and there was a short errand that has to be attended and there was no one in the house for a short period and the package will be delivered the next day. Why can smaller delivery services send SMS message on the time window the delivery will be made and a big delivery service like LBC can't?

The package was sent last Saturday morning, its already Tuesday.

Nagpadala ako sa mother ko ng pera then hindi ko pa nabigay sknya yung control no. nagtext sken ang LBC na claim na daw, paano nangyari yun eh hindi ko pa nga naibigay sa nanay ko yung control no...pumunta agad ako sa branch kung saan ko pinadala sabi sken na claim na daw sa padre faura branch at gamit foreign passport, paano nangyari yung ganon na nireleased sa ibang tao! At sa foreigner pa! tapos after 2weeks sasabihin sken na wala silang kasalanan basta na provide daw yung details na kelangan nila irereleased yung pera, so kahit fake pala yung ID na nag claim ibibigay pa rin ninyo? Sabi pa wala daw training ang mga staff nila sa proper verification kung totoo ang ID's so kasalanan ko pa wala silang training sa ganon? Na kahit sino pala Pwede mag claim kahit gawa gawa ang ID pwede na yun? LBC anong klaseng company kayo! Ang laki laki niyo ganyan ginagawa niyo sa mga customer niyo!

The tracking number says 'Ready for delivery and expect within the day' But I've been waiting since yesterday but no item was delivered to me up to now. I've been trying to call your branches in Lipa since since it was forwarded there but all the numbers were unavailable. What causes delays of delivery. The tracking number is [protected]. Hoping for response. Thank you

I hope u will pay attention to this employee named Ritchen Bastasa from Liloy, Zamboanga del Norte Branch. She's very rude. Its like she's shouting the woman who transacted before me. Plz teach her how to handle your customers well. I have been working into Customer Service, but what she did to the woman is so degrading! She doesnt even know how to greet ur clients and say thank u after the transactions which is very basic.

I just want to complaint your LBC branch in Tanauan City and Walter Darasa in the province of Batanagas. They are always insist to put our good/product inside a tupper wares whereas the outer sides of the product is made of metal. I suggest them to put a bubble plastic like what Tuguegarao Branch in Saint Paul Branch did, they put a bubble plastic and they put it in the LBC box and safely received in good condition, but they are closes minded and will not accept if the product is not inside tupper ware.

There seems to be a lack of customer service replies regarding my questions and concerns regarding customer service. I have sent almost 60 emails . No response regarding customer service replies. My questions and concerns are regarding customer service department or lack of customer service. My emails have been ignored.
(Valued customer) I would like an explanation. Thank kindly.

Valued customer

Nagpadala po ng package at lbc pavilion mall last June 26, 10:41am for Robina Delfino sa Goa, CamSur. Up to now hindi pa nareceived, we tried to locate the package tracking #[protected], but tracking # not found. Pinuntahan ang lbc pavilion mall, per lbc personnel on duty, package has been delivered. Pero, wala po natanggap na padala. Ineexpect po talaga ang padala kc wala na po gatas at pagkain ang bata. Please help check what happened. Salamat po

I am waiting since yesterday for my creditcard to be received BPI provided me a tracking number when i tracked it is readyfor delivery yesterday, then i waited for a call wholeday but i did not receive any call. When i tracked it it shows failed to deliver, i tried to email customer care but i did not receive any response, then today i tracked it again it shows its ready again for delivery at 2:00pm then at 2:10 it showed delivery issue, i tried to call the the customer care number that ive search online because i cannit find it on your website then no one is answering the phone. What do i do now? It is dissapointing i really need that card tomorrow

Tracking # [protected]

From Manila to Makati only. We ship the box Sunday June 23, 2019 and up to this day have not yet received.

Please assist us we want to know what happen to our item.

Date of Last Status Transaction Status
June 24, 2019 Arrived at MAKATI DELIVERY TEAM 2.
June 23, 2019 Forwarded to MAKATI DEL HUB 2.
June 23, 2019 Arrived at CENTRAL EXCHANGE HANGAR.
June 23, 2019 Accepted at ACCEPTED AT : 999 SHOPPING MALL.

I have items ordered from Shopee Philippines, in fact there are 4 items and 3 of this items were already delivered to me via other courier. And just learned now that the remaining One (1) item with LBC Tracking Number [protected] is on its way BACK to the seller for LBC reason that is NOT true. The transaction status report last June 25, 2019 - "We tried to deliver your shipment but recipient was not present at the given address... etc" and last June 26, 2019 - "We tried to deliver your shipment but recipient refused to accept... etc" are NOT true. Who ever reported this is a big LIAR! Just to inform you the delivery address that I declared (on Shopee-Philippines) is my work address. And how this LBC reported reason to be true if I am present on the date/s they claimed they deliver it? This is NOT the first time I experience this with LBC - Tarlac City (Main Hub), their services is really BAD! I am disappointed because of this poor service from your team, my shopee-Philippines will be put into Bad review. I am hoping in good faith that thru this report, sanctions should be given to those irresponsible staff of LBC Tarlac City (Main Hub)!

If you need other info regarding this complain, I am most willing to cooperate. Please do not hesitate to contact me via my email ([protected]@tarlacpower.com) or thru my cell number [protected]).

Looking forward for your response to this matter! Thank you and God bless!

Sincerely yours,

Rommel Romero

I sent an item to my customer through cash on delivery transaction last December 01, 2018. But until now it's been half a year i haven't receive the payment in my bank account. I call a lot of times and they're just saying the same old damn thing that i should go to the origin branch which i already did a lot of times. If you're service is like this you will lose your clients.
Tracking Number: [protected]
Sender:Mark Barcelino

Goodpm.. I've been in the 2 branches of lbc at balanga, bataan to ask about my parcel bec it is in the tracking details that they were not able to deliver my parcel bec my address is not on their service area. Then one branch told me that the sender (ellana cosmetics) is the one who should send email to them that I will pick it up on their branch instead of delivering it.. And the other branch told that I should take it on their warehouse which is a little bit far from their branches.. My point is, if they were not able to deliver it then they can just call me so that I can pick it up instead.. I hope you can do something with this on how I can get my items.. Thanks..

GOOD DAY! I'm Donnavie Mesa of Tacloban city my contact number is [protected], I was expecting my parcel to be delivered last June 22, 2019 but until now I haven't received it yet. I tried to track it using the reference number provided in the text message of LBC express but the parcel now is already returned to LBC x logistics due to the delivery issue according to your customer service representative. That according to the courier that I have no have available cash during his attempt of delivery, which is I think a lie because in the first place I will not order that item if I don't have the capacity of paying it and there is no LBC courier appear on my doorstep up to now. And what's worse is that I was told that I should contact the shipper. I think you should be the one to return that parcel and have it delivered to me because it is not my fault in the first place.
I HOPE I CAN receive FEEDBACK on this matter.

My package with the tracking number [protected], is taking too long to be delivered. I have been waiting since last week. I have been tracking it every day, it says the same thing, "Ready for delivery. Please expect delivery within the day" since June 21. It was supposed to be an express delivery but as I am seeing it, it's not. Any action for this? Thank you.

My delivery has not yet arrive! what taking it so long? no update about the delivery! i badly needed my package this week that is supposed to arrive this monday but nothing happened! when i track it, it says already forwarded to davao delivery team, so it supposed to arrive by now! im so pissed with the slow progress, please do something aboutthis

hello good day my wife went to lbc capas on june 6 2019 she send a package to my friend to bring it here in saudi arabia but the lbc courier cant deliver it on time june 7 2019 the courier try to deliver it but the report is they cant locate the address.they try again to deliver it on june 12 2019 at night. my friend is coming back here on june 12 2019 @ 6 pm, how can they dont locate the location if there is mobile no. written in the receipt of lbc? why they dont try to deliver it on june 8-9-10-11? why they dont locate the location on june 7 2019? but they locate it on june 12 2019? we pay for the charge! now we try to call the customer service 1st they answer the call after that they dont answer anymore ? my wife go to LBC capas to follow up and to be return to sender but they said that we need to pay another charge why? its not our mistake so why we need to suffer another charge? hope you will make an action for this matter have nice day thank you

Hello,

I purchased an item online and the seller tried to ship it via LBC yesterday, June 25, 2019 at Ayala Malls Marikina Branch. The branch told the seller that my place is not reachable by LBC when in fact, the town where live in even has an LBC branch. I've been availing services from LBC since (may it be product shipment or money transfer) and this is the first time that I was told that my place is not reachable by LBC. This caused a delay on my order and their lame excuse is so unacceptable. Can you please let the staff in that branch know that they are not doing their job very well? I thought LBC assured a hassle-free transaction. Every LBC staff needs to deliver that assurance to satisfy customers.

Thank you,
Ianne Michelle Cuevas
LBC Member #[protected]
Tayabas, Quezon
[protected]

Package with tracking number [protected] remains undelivered. I have not received any communication thru text or call from the rider, but LBC has posted in the tracker status that the package has not been delivered because "HOUSE CLOSED" without even contacting me. This happened twice as indicated in the tracker and in both instances, I have not been contacted. What kind of service is this? There should have been proper coordination.

LBC CARGO was sent from Australia on May 07, 2019. I am aware that it will take between 6 to 8 weeks before the delivery.

On June 22, 2019, someone texted me (his number 0928 541 2528) asking where we are in station 2. I texted him back straight away and gave him instructions on how to get here, with no reply.

According to the tracking record ( attached picture), the cargo should have been delivered on June 22, 2019. I checked the tracking record and it says there that we have an incorrect address.

June 24, 2019 at 8:31 am, Monday, Posted Status: Out for delivery. I even rung the customer service and spoke to someone and stated that it will be delivered on June 24, 2019.
Again, the cargo did not get delivered as stated. No messages received from anybody. Later on, I checked the tracking again, June 24 at 11 am, Posted status: Incomplete address. No phone calls, no messages.

June 25, 2019 Tuesday, I checked the tracking- Posted status- out for delivery again.
I rung the custoer service and assured me that it will be delivered today.

I am wonderig why they keep asking what is my address. I always packed my LBC Cargo and I always write the correct address. I have provided contact number. I had been a customer of LBC cargo in Australia for a long time. Please check my records and you will see how often I send Cargos to the Philippines.