LBC Express
Reviews and Complaints

I have a parcel shipped via LBC and the consignee paid using Cash On delivery amounting P5755.00. According to them, Remit to Account only takes 1-3 days after parcel is received. The Parcel was delivered Jun 10 and until today, Jun 25 the payment is not remitted to my account. If I did not check this payment was not remitted, I wouldn't know that I lost P5, 755.00. I have called LBC hotline 6 times, but they kept saying that they will need to Check. My last call was Jun 24 with the OIC named Michelle Ardalles, even promising to call me back the same day to update me, but no one called.

Our house is just nearly at the back of LBC Waterfun, in Taguig MRT Ave. The delivery of the said important letter was suppose to receive on June 19, 2019 and JUne 20, in the morning I called LBC why there is no delivery and per your customer representative the said letter was returned to the shipper due to shipment issue of incomplete address and no telephone # but upon checking with the CEMI and provided me a copy of the addressee they provided complete address including the celfone #. Nobody contacted us it just mean nobody delivers. I paid P80 for the delivery from Makati to Taguig and you will cause me this damages. I need that letter very badly on June 19. Check the tracking #[protected] it said that on June 20, 2019 it was returned to shipper and I checked it now, nothing was returned to them. How irresponsible LBC doing this to your customer. Please investigate this matter and give me your feedback or else I will bring this to the higher management of LBC. My #[protected]

LBC Manila called my sister in Cebu the week of June 16 stating one of our boxes is wet and delivery will be delayed.
The 3 boxes were delivered in Cebu on June 22 and none of the boxes were wet. However, the following items were missing from the 3 boxes:
35 cans of Spam,
7 bags of chocolates
9 jars of coffee,
2 big cans of coffee creamers
2 boxes of garbage bags
2 boxes of disposable gloves
I had been sending boxes through LBC for the past 15 years and this is the first time items were missing from the boxes.

I would like to complain about the Shipping of my Product that is not being delivered to my buyer Ms. Kathleen Javier with Tracking No. [protected], it's COD I send it June 19 from Don Manuel Banzon Ave. Balanga City Bataan LBC Branch, . Going to Ms.Kathleen Javier of #0120 Rodriguez St. Camaya Mariveles Bataan the Package is not being delivered untill today June 23 and tomorrow is June 24...I have a lot of text messages from my buyer Ms.Katheleen Javier asking about the product she ordered to me since June 19, I made a lot of call and inquiry to LBC Branch and LBC Toll free Hotline to complain this matter why they cannot bring the package Ms. Kathleen Javier did not Leave the house just to wait for the package to be received... Now she want to cancelled the product. Now what will happen I spend for shipping fee I might be lost my customer and my credibility as a seller.

I sent two books to be delivered in Aklan (Visayas area) last week. I put the books in a plastic to protect the cover from scratches. However, when it was delivered to my sendee the LBC pouch was torn and the front cover of one of the books was heavily damaged like it was dragged on a rough cement. The sendee is asking for a replacement. How can I charged the cost to LBC?

Hi LBC,

Sana kung hindi napapadala naibabalik sana sa branch kung san napadala para mapick up ng sender tulad nito.

June 06, 2019 Forwarded to HANGAR-DISPOSED FROM PENDING-HANGAR EXCHANGE.
April 28, 2019 Arrived at INTERNAL MAIL - PENDING.
April 26, 2019 Arrived at INTERNAL MAIL DISPATCH.
April 25, 2019 Shipment issue. Please get in touch with us through our official customer care channels.
April 25, 2019 Ready for delivery. Please expect delivery within the day.
April 25, 2019 Your shipment is ready for claiming at RIZAL DELIVERY TEAM. Please inform your recipient.
April 25, 2019 Ready for delivery. Please expect delivery within the day.
April 24, 2019 Your shipment is ready for claiming at RIZAL DELIVERY TEAM. Please inform your recipient.
April 24, 2019 Ready for delivery. Please expect delivery within the day.
April 23, 2019 Your shipment is ready for claiming at RIZAL DELIVERY TEAM. Please inform your recipient.
April 23, 2019 Ready for delivery. Please expect delivery within the day.
April 22, 2019 Your shipment is ready for claiming at RIZAL DELIVERY TEAM. Please inform your recipient.
April 22, 2019 Ready for delivery. Please expect delivery within the day.
April 20, 2019 Your shipment is ready for claiming at RIZAL DELIVERY TEAM. Please inform your recipient.
April 20, 2019 Ready for delivery. Please expect delivery within the day.
April 18, 2019 Your shipment is ready for claiming at RIZAL DELIVERY TEAM. Please inform your recipient.
April 18, 2019 Ready for delivery. Please expect delivery within the day.
April 17, 2019 We tried to deliver your shipment but recipient moved to an unknown/new address. Please get in touch with us through our official customer care channels.
April 17, 2019 Ready for delivery. Please expect delivery within the day.
April 17, 2019 Arrived at RIZAL DELIVERY TEAM.
April 16, 2019 Forwarded to RIZAL DELIVERY TEAM.
April 16, 2019 Arrived at METRO MANILA AREA.
April 16, 2019 Accepted at ACCEPTED AT : STARMALL MANDALUYONG.

June 18, 2019, I made a transaction through LBC (pera padala). It's suppose to be a payment for an Iphone 8 plus buy the seller/scammer who's name is "Jessica V. Lopez" but using "Albert Lopez" as the recipient of the payment. We both agree that day to send a picture of the receipt as a proof. I shade the part of my tracking number so he/she can't use it to encash the money. The day after we transact I didn't receive any updates nor I can call the phone number he/she provided [protected]). Then, Thursday June 20, I went to the store where I remit the money and found out that it was already encashed.

Now LBC, my question is:
1. How come you allowed to process the payment w/o the consignee providing the tracking number?
2. Is it possible that he/she used only the barcode?
3. Why is it, when I ask the teller in the store she can't even track where the transaction was made.
4. The sender should receive a notification once the money has been received, right? But why in my case I didn't?

Up to now June 22 of 2019, I didn't receive any item at all. Also, i found out that the FB account this scammer is using was hacked. So, the picture that is showing in our conversation is not who he/she really is.

I am hoping that my money will be returned and my case to be resolved. Help me to arrest the scammer Jessica V. Lopez but using Albert Lopez as the consignee for payment transaction.

Thank you in advance.

I am a business owner and we send our customer orders thru COD via LBC. Everyday we have 15 to 40 transaction in your New york E rodriguez cubao branch. every afternoon this branch only have 1 staff duty. So whenever we transact our items to this branch, the number of the customers waiting is around 15 to 30, waiting for their turn. Customers are angry to us because we have a lot of transaction. But the problem is not us, the problem is on this branch. Why only one staff every afternoon, you need to add a staff to this branch. Where planning to try J&T express, because of everyday situation in your branch is not good.

Thanks

Ttrend it solution

Iam expecting a very important document from the bank that contains a very sensitive information that involves money. When i checked on its status it was given to a person that no one knows. It seems they made up a name because even all of our neighbors doesnt have any idea who is Angel Delmo. If they gave it to someone is there any proof that i authorized that person to claim it in my behalf. Or why they did not make sure about the info of that person. Because of what happened there will be a delay on my monthly dues and loans and i will pay for the penalty which should not happen if they are doing their job. They need to be compensated on all of this inconvenience. We are talking about the 50, 000 pesos involved on that document that was stolen or given to unauthorized person. Here is the tracking number. [protected].

June 11, 2019 (Transacation Date)
Mobile No. of complainant: [protected]

We are complaining of our parcel (perishable) sent last June 11, 2019 (9:41 AM)
June 12, 2019 when the parcel arrived at SUCAT Cargo delivery team, and it is ready for deliver at 10:35AM (based on the tracking of LBC, please see attached file). June 12 tumawag ang LBC sa recipeint dahil di malocate ang address, and at the end of their conversation sinabi ng LBC na ideliver na yun sa mismong araw. Ngunit walang dumating...

Sa tracking, June 18 ready nanaman for delivery sabi ng LBC, how come that it took 5 days eh alam naman po na perishable yung parcel (pagkain po ang laman).

Nagfollow up po kami (sender ng parcel) sabi i-dedeliver na yung pinadala. Pinagpasapasahan po yung receiver sa LBC bago nila makuha yung padala.

Sira na po ang pagkain, 9 days po bago mareceive? hindi na napakinabangan yung pinadala.

Sana naman iayos niyo naman po ang serbisyo niyo.
Sana marefund po namin yung nagasto namin.

It's already been three days. Three days that my parcel is going back and forth between in transit and shipment issue status. Do your couriers actually have the mindset to search for addresses? My tracking number is [protected]. Please let someone capable to review and analyze it. And possibly find out my why your couriers keep failing to deliver it on the god forsaken address! Please deliver my item for the love of god!

I have not received update re: status of my package. This package was sent for delivery on June 12th. I have been trying to contact LBC customer service to ask for status but they kept saying that they have not heard from their assigned team yet. What is taking this so long to be delivered? I asked Lazada to reach out to LBC too and they said they're investigating. Investigating for what? Why can't this package be delivered on time? If this is lost, you better replace this asap! This has already gone too far. I need this delivered before my father's birthday! Someone needs to be responsible for whatever has happened to my package! I cannot accept an incompetent excuse! Deliver my package THIS WEEK!

The package that I will bring abroad was supposed to be delivered last Monday (June 17, 2019) but it was delayed for 3 days, we picked it up instead, at June 20, 2019 at around 10am . We saw that the package was slit opened. Some of the goods were missing (2 piaya original, 1 piaya ube, 2 butterscotch, 1 biscocho). We are very disappointed with your service. The manager/supervisor was very unprofessional. What can you say about this issue? Please resolve this immediately.

Reference to our order no.[protected] on 14 June 2019 at 15:49 to be delivered to OGX [protected] Metro Manila~nMakati, Makati City, Magallanes for 5 bottles of OGX Thick & Full Biotin & Collagen Conditioner 385 ml (13 FL. OZ) which was expected to be delivered on the next day, 15 June 2019.

The item arrived at MAKATI DELIVERY TEAM 2 on 18 of June 2019 which was delayed, and remains undelivered as of late (19 June 2019).

The non-delivery of goods has caused delaying my refund process. I spent and have wasted much of my time calling LBC Hotline for the update of the product since the online tracker do not show much.
The delay has certainly put me in a very distressing situation.

I demand a clear explanation of the delay and compensation for the time wasted that could never be brought back.

I long this complaint to be escalated and thoroughly investigated to know who is responsible for this negligence in order to prevent similar things to ever happen again.

Hi. Good evening. Just to report you what happened last night june 18, 2019. Around 1845h, I arrived to your branch to send our employees' documents to our head office. Our office is your client for years, fyi. And I assisted by mr. Melchor guico jr. Twice for different dates. But last night is worst day ever! After my transaction with mr. Melchor guico jr. And got home safe, I received 13missed calls and a text msg from our office reporting if I get a package from other client. Text says that from lbc san pedro if I got a package from their client and put in my bag accidentally give it back of else they gonna sue me. They have my identity captured from their cctv. Then lunchtime today I got a call from mr. Melchor guico jr. Ang told me that he accidentally gave the package from other client that was first in the queue. He also told me that he was not the one who texted me last night. To make the story short, he gave the number to the other client I wrote on the info sticker which is our company phone number for heaven sake! And take note the message was read by my superior. My dignity and credibility was lost. Ido hope you gonna do something for my this to avoid wrong accusation and will not do it again to me or to your other clients. Thank you

Business hours is until 9pm but the one incharge tonight, wednesday refuse to accept my package. It is frustrating because I was told that they only accept package until 8:30. While on the sign board it says business hours is until 9pm. I hurried to get in time before 9pm and only to be inform that operation is until 8:30. Frustrating experience and false info if you intend to serve client until 8:30 then change your schedule details!

I send a parcel to my father in your LBC express in Regalado, Ave last 6/15/2019 @ 8:15 am address to Matasnakahoy batangas. under tracking number [protected] zand charging me 190.00. the associate assure me that it will deliver if not monday or tuesday this week. up to now, the parcel in yet yet deliver and the customer service representative tell me that there is a problem in manpower. how, now is your name LBC Express? LBC Bagal... Why are your accepting transaction when you cannot do it on time? I call two time one in the morning and this pm and there is no assurance that it will delivert today.

To whom It May Concern,

I dont know how to start my complain, What I know is you really have a bad service. I am very disappointed for the delay of my important documents from UAE thru SKYNET and until now it is still not delivered in the designated address due to LBC ‘s failure to deliver on time and unreliable service!

Attached here is the tracking number from the skynet, which was promised to be delivered 4-5 working days. LBC tracking is [protected].

A quick action in this regard will be highly appreciated.

The frame was broken despite its good packaging. When I went to LBC Bartolomew Catbalogan branch and ask fir assistance the staff was not accomodating. I approached them in a nice manner but the staff did not give a direct instruction on what I'm going to do and she just glared at me. Bad service. They don't know what to do with my complaints. Bad!