LBC Express
Reviews and Complaints

June 10 2019 when I ship out item iphone xs max with the tracking number [protected]. June 11 2019 lbc express texted me about the parcel that its already claimed by heidi yap in lbc the forth branch and the payment is ready for claiming at lbc siniloan. June 13 2019 I went to lbc siniloan to encash/release the payment but then the agent of the lbc siniloan says that the transaction is already invalid and they dont know why it happened. Suddenly someone texted me about the parcel that I have a delivery from heidi yap in newton heights. I dont know if its true cause I dont live in newton heights. And until now I still dont have any update about the payment and shipment. I need to know what happened to my shipment and the payment. Pleaseee give me real information. I need answer.

I arrived at lbc tayuman at exactly 6:45 pm. The store closes at 7 pm so definitely I still have 15 minutes to do the transaction. But the staff told me that she would not accept my cargo because she would not have time to clean her area. She even blamed me for not coming earlier than my arrival. Does she even know that I also have lots of work to do and I still finish the important cargo to be sent?! She even told me that she's been receiving lots of cargos while the morning shift was a slack time. For goodness sake that's her job! Quit if your tired!

I'd like to complaint on this! It has been almost 2 weeks and yet still haven't delivered to its destination. This was transacted June 6. My client was so disappointed already! When I went to LBC Waltermart Tanauan to follow up just this afternoon, one of your employee even ask me to seek a number and fall in line just to follow up on your poor service... Talaga lang ha? pipila pa talaga ako para ma follow up yan. Galit na galit na ung customer ko.. Do something on this matter! After this, I will file complaint on DTI too

Hi, gotta parcel [protected] that unclaimed by our recipient, thus last June 6, 2019 we told the staff to return it back to us with charges of course..staff told us that 5days will be allotted for us to claim..but as of now June 17, 2019 we dont receive it yet..it cost us money time and effort to follow up this one..can you please process it a little bit faster?! Until when will we wait?

May parents send my documents last week which is thursday. I went to lbc para kunin yun pero ang sinabi nila sakin nabigay daw nila sa iba which is not me, so binibigay lang nila yung pinadala without looking the id and the name na nakasulat doon? Ngayon sila pa ang naiinis kase pabalik balik kami, kasalanan naman nila yun e bat parang kami pa yung mali sa ginagawa nila.

I have sent a document a letter to my sister in Manila from your Branch in Makati. They processed and accepted the letter without any issue. But until now nothing has been delivered. That document is very important for her employment. Now I think not having that document might cost her job. I am sending this complaint to the management of LBC for immediate action and to let those involved to face the consequences of their being incompetent and ignorant.

Tracking no: [protected]

I was here at 9am and literally one of the first three people here and its nearing 10:30a-[censored]ing-m. Does it take that long to process the money im suppose to receive? Maybi mind you that there were 2 staff then the 3rd finally came. They lack customer service! Theyre suppose to be helping me but instead if any [censored]ing person walks up to them, they attend to them first! This will be my first and last [censored]ing time using LBC!

Hello good day.

I just want make a full complaint regarding the negligence of who ever is the in-charged on the delivery. I have an order with this order number [protected]. This item was supposedly delivered last week Thursday(June 6). I keep on sending emails, sending txt to the number that lbc-sipocot representative provided we're I could verified the status of the order. But No RESPONSE at all. I ordered items again beforehand of this order but it arrived earlier than this order. What I'm pissed off about is that regardless of countless emails and txt messages the item was still sent not to me but to the sender. Just so you know also that those items are for business, My customers are already complaining because of the prolonged delivery. I asked the delivery man whose always delivering in our area about my order but he said he doesn't know anything and he doesn't have any contact from the Naga hub. I really wanted to escalate this matter because this is not just a simple negligence. I'm really mad and pissed off right now. Kawawa eung lady representative sa sipocot branch at xa napagbuntungan ko nang galit. Sana maaksyunan nyu nman ang mga ganitong problema.

To resolved the concern, please expedite in sending back my order and refund to me the shipping fee. This is very tiresome. Ang tagal ko n e2 pinafollow-up pero parang ang bagal ng action ng Lbc dito.

LBC you're such a disappointment! What kind of training and service do you have?
You don't give importance to your customer? Your staff from store sucks! your customer service sucks! your customer service hotline sucks! you don't have managers and direct contact person to address thousands of complains from your service. Or you intentionally did it on purpose para less hassle in case may mga customer complains. Hindi rin nagdedeliver ng maayos yung mga tao nyo.
There is a contact # sa receiver but your delivery staff didn't bother to call para madeliver ng maayos yung shipment. Ang tatamad lahat ng mga tao nyo from all department. Even this site no one is monitoring to check all the frustrations ng mga clients nyo.
LBC SHOULD BE BOYCOT! PURO LANG KAYO PROFIT, YOU ONLY FOCUS ON THE INTEREST OF YOUR COMPANY AND DO NOT GIVE IMPORTANCE SA MGA COMPLAINTS, CONCERNS, GALIT, INIS AT LAHAT NA NG NAPAKAPANGIT NA SERBISYO NASA INYO.
YOUR COMPANY WILL LATER ON DROP DOWN BECAUSE THE PEOPLE WILL JUST LOOK FOR OTHER COURIER WHO GIVES IMPORTANCE TO ITS CLIENT…
WE WILL BOYCOT LBC!

EVEN YOUR STAFF AND CREW DOES'T CARE AT YOUR CLIENT… PATI SA MGA IPINAPADALA NAMIN… NA NAPAKAHALAGA AT BINIGYAN NAMIN NG IMPORTANSYA…

WHAT A SHAME!

TO THE PUBLIC, PLEASE DON'T WAIT FOR YOUR TURN TO EXPERIENCE HASSLE AND STRESS WITH THIS LBC…

DO NOT PATRONIZE LBC ANYMORE!
PARA MATUTO SILA AT BIGYAN HALAGA ANG MGA KLIYENTE NILA.

WAG NYO NA TANGKILIKIN ANG LBC!

Hello, to whom it may concern;

This complaint is regarding the 18 boxes that was dropped off to LBC Delano (aka Edmyr) on May 6th 2019 for shipment to Philippines. Attached are some documents with the tracking numbers. 18 pcs was dropped off but only 1 arrived. Where are the rest? Myrna (from LBC Delano) is unable to provide a real answer to where the packages are. It seems that shes lost and she keeps giving me a number to call and when I call that #, they dont have any information whatsoever to where my packages are. She cant provide me a manifest #, no airway bill and no load info when the LBC customer care is trying to trace the packages. Even the customer care department is sending me back to Myrna to ask for a manifest #.

I've been contacting the LBC express via email regarding this matter but to no avail, not even once they have responded to my queries. I'ts frustrating because the receivers of these packages have been waiting and none of us know where are boxes are and what the status is. Is it at customs? Why cant we get a straight answer?

If the packages can't be delivered to its destination, just please return it back to the sender. We paid exactly $828.18 for those boxes and it can't be track or trace its current whereabouts. where are those packages and please return it back to me, thank you.

i just want to share my experience with LBC of Glorietta 3 Service court Basement level Ayala center makati city, I have been with your company since day 1 of my business and ever since i entrust the safety and delivery of all my items with you. its just that on June 11, 2019 when i delivered another item the "Jordan wings frame" going to Laguna. Nag ka damage yung item ko eh naalala ko na sobrang mahal na ng ibinayad ko na shipping para sa kanila at nag add pa sila ng sobrang daming bubble wrap para daw mas secure. (This means add nanaman bayad sa ship fee) Buti nalang mabait ang customer ko at maganda ang pag kaka approach saakin. Hindi sana ako mag rereklamo sa company niyo pero yung point na pinag-antay pa ko ng sobrang tagal sa Landline hanggang ngayon hindi pa din sinasagot.
i'd like to know kung ano ang remedy na pwede ninyong ibigay as soon as possible id like to request a refund and a monetary value for the item i have been shipped.

Dear Lbc:
Art 1163: Every person obliged to give something is also obliged to take care of it with the proper diligence of a good father of a family, unless the law or the stipulation of the parties requires another standard of care

contact information:
Patrick Alfonso A. Puno
[protected]
[protected]@gmail.com

serial No: SGH011TXZP
Official receipt No: EYA0410000144498

Eto po yung picture ng customer ko:

I never and did not receive my item yesterday june 11, 2019 with the tracking no [protected]. We've waited all day then a text came in that they'll be delivering the item but later that time receive another text saying they've attempted to deliver the item but there is no one in our house which is way too impossible, then I've heared the same story with other people, and that's the time that I knew they never tried to deliver it that's the message they use when they don't want to deliver the item. I don't know if it's stubbornness or what but it is very frustrating. You have a great name in delivery services but over time it will get eaten by your stupid and stubborn delivery team especially in toledo area and I can assure you that if that keeps up you'll end up as one of the most untrusted delivery services. I'll just pick the item myself and will never use your service again, will also share this experience to everybody.

It was 11am of june 11, 2019 and I was about to pay my nbi clearance at lbc, robinson's spark place p tuazon cubao branch and there was one male staff. I kindly asked if I could pay for my nbi clearance and he gave me a form to fill up without giving instructions. I filled up the form the best that I can with the reference number, amount to be paid and date. I handed out the form to the staff and he pushed the paper back to me saying in a condescending way "lagay mo ang name and address", I wondered and asked him "name ko or name ng nbi and address kung saan ang appointment?" and he said in an irritable and condescending way "yung inaapplyan mo! Ayan oh! Kaya nga may given name, surname". At this point my blood was already boiling becauase his body language and tone has been very rude and unaccommodating since the moment I entered the lbc branch. I handed out the form to him and he accommodated the person next to me. He skipped me to accommodate the next person. I don't know if this action was just to annoy the crap out of me but I blurted out
Me: bakit di mo pa pinapunch yung akin?
Staff: eh kasi may ieenter pa jan
Me: bakit inuuna mo and next person eh diba may pila
Staff: kaya nga sabi ko sayo umupo ka muna
Me: alam mo kanina ka pa bastos eh
Staff: paano ako naging bastos?
Me: the way you talked to me earlier was very condescending! The way na sabihin mo na ayan oh ilagay mo jan name mo. Kaya nga may given name surname jan! You were so rude!
Staff: anong rude don? Problema sainyo di kayo tumatanggap ng pagkakamali
Me: tumatanggap ako ng pagkakamali ko but the way you said it was very rude. Ang bastos ng tono mo and you were very irritable!
(there was more heated discussion but this was the gist)

I was in such a hurry because I have appointment within 45 mins. So I had to leave since I was wasting my time on someone who doesn't understand proper decorum and customer service. He does not have the communication skills needed for someone who would have to deal with customers. I ended up going to ali mall western union to pay.

Went to SM CITY CLARK at around 8:35PM to pick up my package. The staff told me that I could not get my package since it was already their cut off. As far as i know, the should've accommodated me since i am just there to pick up my package. The staff went on telling me that HE cannot accommodate me anymore since they were already printing their report. It was only 8: 35PM and they were already printing their report for the day, the mall closes at 9PM. I went there for nothing!

Attached below is the picture of track and trace log delivery of the important documents,
The files from the place of origin deliver to the recipient is urgent and the recipient is always monitoring us of the status of that document informing us why the important files/documents is not yet received and stated in your track and trace log 2019 june 4 and june 5 "house was closed and no one was there. Lbc will deliver the next business day."
Excuse me! Use your your common sense what is the use of the contact number of the recipient! You are causing a delay to an urgent matter our recipient always asking why does he not still recieved the important files/documents at that date mentioned above because he is just in his residence. Your delivery person is unreliable and incompetent or is lazy.
Shame to that courier personnel assigned! Bad karma to him! And note that this will have impact in yer reputation if you do not improve your man power's reliability and competency everything now is digital and easy to find ways with a palm of your hands...

Around 7 o' clock in the evening, SM NRS01 Branch. I am a 2mos pregnant and I asked the Male Agent kindly if he can put me in the priority lane because I am not feeling well and I am 2 weeks pregnant. Also asked him kindly if he can give it to my cousin so I can go to the car and just wait there. He gave me a smirk and said "Yes Ma'am! I didn't recognize you are pregnant but we can put you next." I left and he said, "Let's do this first, she might give birth waiting here". Just to my dismay how he discriminated my situation and be disrespectful towards a pregnant woman asking kindly for a favor. I'm always using LBC with all my transactions especially sending Balik Bayan Box from the US. This is my first pregnancy and I am expecting respect from a #1 company I am relying on with shipping needs, but this time that Male Agent in the above mentioned branch just disappointed me.

@LBCexpress Hi my parcel sent to me by BDO was not delivered because it says that my Address can't be located. Tracking number [protected] napaka imposible. Lazada and Shopee even Jrs express na dedetect to at nakakapag deliver ng maayos

Napaka incompetent ninyo! JRS, LAZADA and Shopee nakakapag deliver dito ng walang hassle tapos kayo sasabihin niyo na yung address hindi nageexist? Kagagahan! Metro manila ito! Hindi ito sang lupalop na barrio na hindi niyo mahahanap!

Pasuyo naman ng dineliver sa inyo form 137 ng anak ko.. From manila june6 dumating s lipa delivery hub ng lbc tapos sinasabing sarado ang bahay nung dineliver nung june7 samantalang tabing kalsada lang ung bahay at hindi nagsasara kasi may tindahan dun.. Ngayong june10 sabi idedeliver tapos wala pa din.. Lahat ng lbc branches nyo sa lipa kinuha ko ang numbers tinatawagan pero walang sumasagot... Kaya sa inyo ngpadala para mabilis kasi express,, try nyo magtanong or icontact itext man lang ung pinadalahan ng package kung lito kayo s address.. Dahil sa inyo hindi pa mkpagstart sa klase ng anak ko dahil ung card na pinadala eh delayed na.. Please pakiaksyunan naman to..

Hello. I used your services last June 7, 2019 to deliver documents to Iloilo via LBC SM City Iloilo Branch. Upon tracking it, it said shipment issue. What shipment issue is it? It need to arrive by Monday, June 10, 2019 as it is very important for my family. Both documents found there are worth 3000 pesos if not delivered by Monday. Tracking order is [protected]

Hi, good morning. I haven't received my package yet, I ordered it from shoppee and the mode of payment is cod. I already received a message from lbc yesterday that says my item will be delivered today, but it wasn't. I tracked the item thru your website unfortunately it said that it cannot be delievered because recipient is in lbc's unserviceable area. Here's a screenshot below. Please help me with this, I need the item for my business. Tracking no. [protected]. Thank you!