LBC Express
Reviews and Complaints

should be receiving my package on April 24, 2023, but the delivery team won't call or text me if he or she is now on the wait or in the process on delivering my package but still they don't, I called the customer service on July 25, 2023 to check the status of the package if they will deliver it or put the package to the

Banilad Country Mall LBC Branch CEBU CITY, CEBU so that I can pick it up myself but they said they will deliver the package and it's the initiative for the delivery team to contact me but still they don't and now I am so frustrated because today I still did not receive any response from the team or LBC the status of my Package. I like LBC before because they will really contact the primary contact of the package, but today? i hate it! The tracking number of the package I'm talking about is [protected]. I will be happy if they will just put the package in the nearest branch that I can go to and that is the Banilad Country Mall LBC BRANCH Cebu City

Tracking number given to me was not working they said wait for 24hrs but it has been 24hrs and still not working. Tracking number was given to me on 4/28/2023 and up until now when I go to their tracking website it is not working, I tried contacting their customer service via email and there was no answer even acknowledgement that my complaint was received. Honestly this is frustrating I need to know where my package is right now.

This is my 2nd time encountering with your rude riders. Im asking to deliver it earlier but the response is always demanding. I can understand if they can’t deliver it on the time I was asking but atleast explain it kindly. They can’t even address Ma’am or Sir.

Please improve your customer service. I am looking forward for the company to solve the issue.

Mon, 17 April 2023

Shipment is with a concern. Please get in touch with our official customer channels.

Mon, 17 April 2023

Please expect delivery within the day.

Mon, 17 April 2023

Shipment has been received at CABANATUAN DELIVERY TEAM.

Mon, 17 April 2023

Shipment has been received at CABANATUAN DELIVERY TEAM.

Sun, 16 April 2023

Shipment is en route to CABANATUAN DELIVERY TEAM. Next update for this shipment will come within 1 to 2 day/s.

Sun, 16 April 2023

Shipment has been received at NORTH LUZON AREA.

Sat, 15 April 2023

Shipment has been received at COURIER EXCHANGE.

Fri, 14 April 2023

Shipment has been accepted at FARMERS PLAZA.

I have 2 transactions #[protected], #[protected] both were recieved at 2 branches , at Gf-105 Tm Centerpoint Bldg. Branch, and SM San Jose Del Monte Branch , both in San Jose Del Monte Bulacan, both on April 5, 2023.

Its been 8 days, and its not yet been delivered to Batangas.

They say, the reason is the area is not serviceable, they should have told me in the first place when they encode it. So they suggest, we can do branch pick up at SM Batangas Branch. Now, the reciever of the parcel, goes to SM Batangas Branch on this day, April 13, but unluckily both parcels were not there. Its been a few days, what happened LBC. At least give us an update , and deliver it on time. I paid the correct amount, fill out the necessary info correctly. I demand a proper explanation. You have wasted our time. I also track it on your system, but is not giving a correct info. Fix your service.

Hi, I’ve sent documents to USA from the Philippines last 04/01/2023 at 03:22:40 PM and was received today. However, the package was seen half wet because there was a hole in the plastic that was used to ship the items. Attached below is the proof of it and some details for your reference. Thank you.

Branch: LBC Gumaca, Quezon

Tracking number: [protected]

Serial number: SGH4485R96

Receipt number: GCA0110000383592

Hello I have a parcel from Korea via air cargo, when it arrived in manila someone received it then she told me she is the one who will send the lbc to me, she even said she opened the box to know what's inside the parcel, there are umlortant documents inside the box, why would someone from lbc send it to someone else when she is not the receiever ? and why would someone receive it ?

the sender from lbc branh in seoul korea is my husband Hyunsung ahn, and i am supposed to be the receiever Marjorie Carillo.

LBC Express Philippines not giving status until package was not pick-up which will make you follow-up time to time which is annoying and time consuming for both parties.

I suggest that tracking number once give, status must also be available online immediately either already pick-up or not.

unless they want to hire more costumer service representative to accomodate the inquiries.

I waited for my parcel the whole day since your tracking services says expect delivery within the day. No one from your staff came to my house that day. I waited until night then before midnight the status was updated stating that no one was present at my house and my house was closed? We are all present in my house. We could easily hear you if someone was there. Shoppee and Lazada delivers their package without any problem. It's impossible that we didn't hear you call (if you really are there). Besides, you have my phone number at the parcel label, why didn't you call?

We tried to deliver your shipment but the house was closed and no one was present. We will re-deliver on the next business day.

Fri, 31 March 2023

Please expect delivery within the day.

Fri, 31 March 2023

Shipment has been received at UPPER LAGUNA DELIVERY TEAM.

Fri, 31 March 2023

Shipment is en route to UPPER LAGUNA DELIVERY TEAM. Next update for this shipment will come within 1 to 2 day/s.

Thu, 30 March 2023

Shipment has been received at COURIER EXCHANGE.

Thu, 30 March 2023

Shipment has been received at PUREGOLD Q.I..

Thu, 30 March 2023

Shipment has been accepted at PUREGOLD Q.I..

I am Baby Ruth Santos from 38 Clement Close.I wanted to file a complain about my 2 missing items ( Nerds and ponytail )sending through air from London dated March 23, 2023 and receive in the Philippines March 30, 2023. It was a small package but still something gone missing how much more with the big once. I hope you could resolve this issue. I wanted to know what happen! I have attached the packing list and my passport. My phone is +[protected] and my email [protected]@yahoo.com. I hope to hear from you soon!

I ordered from the Corset IG website. This is 1,299 buy one take one with free shipping. Nung nabayaran ko, binuksan ko tapos sabi ko sa delivery man, Kuya, Mali ito, hindi ito in order ko. Obvious naman hindi ito yung na order ko. The delivery rider simply said, "ma'am kausapin ninyo ang sender." my concern is to prevent LBC from remitting payment for wrong products.

Good evening, I ordered corset ig, a waist trainer, i believe it was genuine because, I thought LBC was not able to use on scammer sender like this, I paid 1400 on my items i received today, but unfortunately the packaged inside was fake, this is the tracking number: [protected] u can trace it who was the sender of this fake package. can u pls. investigate this! and this sender was banned at LBC, they ruined ur reputation as such a good company

pls do something i lost a lot and actually they toke a lot and this is not acceptable. hope you do something about this thing who will trust on your company if this kind of things always happen we work hard to send something nice for my parents but those [censored] who take it enjoyed it hello you don't deserve that if you want that kind ok things work hard. LBC pls do something im very disappointed on this service 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Gusto ko lang po magfile ng complaint about sa parcel ko, base sa system nyo nadeliver at narecieved ko na pero wala naman ako natanggap, pinuntahan nmn branch-lbc mexico at nakausap nmin ang staff at rider nyo dun ang sabi nya na deliver na daw nya ang parcel pero wala sya pinarecieve,isiniksik nya lang, ngayon nawawala ang parcel ko, important document yun,nung nagpunta kmi sa branch binigyan kmi ng contact no para dun sa update pero everytime tumatawag kmi pinagpapasa-pasahan lang nila kmi.walang aksyon na ginagawa..pano ang parcel ko?

Please take action po..

Salamat

Gusto ko lang magreklamo march 19, 2023 pumunta ang mother ko sa LBC TAYABAS may ID naman sya na magpapatunay na mother ko sya and may authorization letter naman and 2 valid IDs ko dala din nya ang exact amount ng babayaran ang problema hindi lang naka print hanggang 4pm lang daw sila so hindi na umabot ang mother ko sa pag claim kc nga malayo pa ang printing shop and hindi masyadong marunong sa computer ang mother ko kaya nagtagal nakalagay din sa authorization letter na nasa business trip ako so matagal bago talaga ako makauwi sana manlang narelease nalang sa mother ko or natulungan nila magprint manlang kung gusto nila ng printed or pina email nalang sana nila ginawan nalang sana ng paraan tutal mother ko naman talaga ang mag claim. Ngayon na nakauwi na ko wala na ang parcel naka return na tumawag pa ko sa kanila hindi ko alam paano macocontact si seller dahil nga online ko ito inorder at hindi ko na maalala yung name nung shop yun ang hindi maintindihan ng nakausap ko sa phone kanina march 26, 2023. Sana po kc narelease nalang talaga sa mother ko nung march 19 na nagpunta sya doon pwede namang tumawag din sa akin to confirm e. Matagal na akong customer ng LBC sa laguna since ito ang courier ng office namin noon, ngayon lang talaga ako nadissapoint.

My complain is Yung bdo credit card ko dumating na pala Wala man lang text or any update from LBC then sa tracker and sa customer service nila nagpapasapasahan lng cla Kung sino lalapitan Kung Hindi pa ako pumunta sa bdo ndi ko pa naayos Yung problema.

Ngayon according sa bank wait ko nlng daw message again from LBC for an update about sa card ko pero until now Wala pang update.

Unlike sa ibang delivery company or services time to time pwedi mong e check Yung parcel mo at nag text when and where dadating Yung delivery mo. At Yung iba tumatawag pa for confirmation.

Parang Hindi Naman ganito Yung LBC dati bakit ngayon ganito. Pabaya n.

2 weeks ko na d narreceived parcel ko galing cebu to taguig. Kya nagpunta ako sa website ng lbc tpos nilagay ko trackng # ko. Ang sabi doon nadeliver na dw nong march 3 pa, eh wla pong nagttxt o 2mwag mn lng na lbc. Nagtanong2x nrin kme sa guard d2 wla mn lng dw ni anino ni lbc pmunta ri2. LBC psuyo nmn npkaimportante nong mga papeles na pndala sa akin.

This is to raise my concern, i arrived at the branch divisoria 168 around 5pm to send my package, yet they refuse to accept because they said they were already cut off but no sign been posted outside, yet the posted sign outside said they were open till 7pm.. I am disappointed because i came far but they don’t have consideration even they were still processing for the packages. I hope the management will aware for this. Thank you.

Parcel was scheduled to be delivered yesterday March 9, 2023, waited the whole day for a call or text regarding the delivery since it was a very important package and concerning about the expiration of it.

I checked the status this morning and it shows the shipment has issues please contact customer support. Attempted to call customer care hotline but received no answer from them!

Now, the status of the parcel was returned back to the CEBU HUB TEAM 2!

There's no point in checking as to which branch we can personally pick up the parcel! Wake up LBC!

WHAT'S WRONG WITH THE "HARI NG PADALA" ?!

Hello

I am getting worried. On Saturday I have a flight and will be gone indefinitely. Its been three days and still no movement from the initial branch. Nakakabahala na po iyan. If by Friday hindi ko pa yan marereceive hindi kopo yan makukuha. Nagmamakaawa ako sana ireach out niyo yung local forwarder sa Cebu. I hope this would be remedied asap. I am in a bind here. I hope you can escalate this matter and reach out to the Cebu Local Forwarder on why the movement status hasn't been updated yet. Please I'm begging you . Tracking Number is [protected]

Kind Regards,

Vince Miguel Pesons

[protected]

[protected]@gmail.com