LBC Express
Reviews and Complaints

5x o higit pa dmadeliver ung credit card ko sken, tpos nakausap ko ahente ng bdo my nakatanggap ng card ko na taga ibang address at taga ibang brgy how come binibigay ng mga tao nyo un sa ibang tao na wala namang auth letter ngkaron tuloy ako ng fraud charj sa card ko. Hindi lng yang screenshot na yan sobrnag dmi ko pang gnyan kse nga 5x o higt pa dnila madeliver card ko tanga tanfa sa direksyon at kung kni knino binibigay card ko ngkachrj tuloy ng iba sila b mgbbayad nun? Dba hindi mga tamad tao nyo mga tanga tanga walang kwenta

I am Edilyn Mendoza, I went back home in the Philippines last July and send a package to Frulando Melo in Batangas City July 21 at your SM Sta.Mesa branch. I put my brother's cellphone number as a contact number since I am leaving the next day. He received a call from LBC last Sept.5 and told him that noone received the package so it was sent back to Manila (I don't know where, maybe the branch). How come that they phoned after 2 months after we send the package? I asked him to go to the branch, To his surprise it was said by the agent that they already donated it to their foundation since noone claim it. Why would you do that? You should have write a letter or call us again? Is there anything on the receipt that saying if it was not claim it will be donated? It was a delivery, if on that day noone was in the house then they should leave a note saying that it was delivered and nobody was around so they can pick it up at this location or call this number, something like that. I am so mad since that package is from a friend of mine here in Edmonton and now I need to pay her back for the lost items. Please get back to me coz i want an answer to this? And how about the insurance? If this will not be given any solution I will ask the help of DTI to check on this matter or Tulfo perhaps. There are bags in the package Herschel brand and another one, some shirts etc.

Please get back to me. My email address [protected]@yahoo.com. Hoping for your immediate reply. I attached the receipt. Thank you.

Sincerely,

Edilyn Mendoza

What is this?! Your agent said it will arrive for pick up at lbc branch today, that is the absolute reason why I chose lbc as the carrier! I was on a tight schedule and the parcel is to be used tomorrow at 8am! Such incompetency! Stop guaranteeing your customers to deceive us into choosing lbc!

It was initially ready for delivery so I was happy cos it made it in time. But by 6:30pm, there was a 4pm-update: "shipment issue, please contact us" pano ko ma cocontact e di naman gumagana webchat niyo. Tas wala pang kwenta email ninyo? Anong gagawin ko ngayon sa parcel ko e mamayang 7am na ang event. Sabi ko na nga ba dapat sa ap cargo logistics nalang ako, kahit walang door to door to door delivery, sure naman na 1 day lang! Mind you, pinadala yung item before the cut off time. So supposedly umaga pa lang dumating na yung parcel ko. Ano to? Joker kaayo mo mga tamad at kawatan!

The service at this branch is very poor. Right now I am doing a transaction and it has been more than an hour already and I have not yet been assisted. The boy at the counter says that only two counters are working but Only one has a customer while the other is doing God knows on her computer. Please consider the clients waiting in line for their transaction to be processed. While waiting I have seen other clients complain and leave the vicinity due to the poor and terribly slow service.

The people here are not trained well as they seem to work slower then a turtle. Do something about this branch!

Last September 15, 2019 Nagpunta ako ng LBC Robinsons Antipolo para magpadala ng parcel para sa friend ko na taga antipolo lang din. Sep 19 nag inform ang friend ko na wala pa daw syang narereceive na parcel. Tumawag ako sa customer service ng LBC Sep 20 ang sabi sa akin ng customer service hindi daw nalocate ang address ng padadalhan ng parcel kaya ang sabi ko kung pwedeng ipatransfer nalang sa Licos Branch ng LBC para don nalang ipick up ng friend ko, Ang sabi sa akin ng customer service nagawan nya na daw ng report at ipick up nya nalang sa monday Sep 23, Pinapunta ko ang friend ko ng monday wala pa rin daw don ang parcel. Sep 25 (Wednesday) Tumawag ulit ako sa customer service at nakausap ko si Sarah Padilla ang sabi nya sa akin hindi daw nagawan ng report kaya hindi naideliver nagrequest ulit ako sa kanya na kung pwede ipatransfer nalang sa Licos Branch para mas madali sa friend ko na makuha ang sabi nya sa akin by friday daw darating sa Licos branch ang parcel ko kaya pinapunta ko ulit ang friend ko nung friday sep 27 ang sabi sa kanya wala pa rin daw pang 8days na daw ng parcel ko kapag umabot daw ng 10 days dadalhin na sa pasay at ako daw ang magbabayad ng penalty, Which is hindi ko naman kasalanan na hindi nila na transfer ang parcel ko dalhil nagrequest agad ako na ipatransfer nalang. Tumawag unit ako sa customer service sep 30 ang sabi nasa pasay na daw ang parcel at ako daw dapat ang magpunta sa LBC robinsons antipolo para iconcern ang tungkol sa parcel ko. Kaya ko nga pinadala ang parcel kasi wala akong time napadaan lang ako sa LBC robinsons nung sep 15 kasi may binili kami sa mall kaya don ko nalang pinadala tapos ganun lang pala ang mangyayari?antipolo lang din ang area na padadalhan pero umabot ng 16 days wala pa rin ang parcel ko? bakit pa sila ng hingi ng contact number ko at ng magrereceive kung hindi rin naman pala tatawagan kung ano na ang nangyari sa parcel ko. Sana naman magawan ng paraan yan kasi sobrang tagal na talaga, Busy ako sa work kaya wala akong time para puntahan pa yan sa LBC robinsons antipolo sayang ang araw kung mag aabsent lang ako para dyan na hindi ko naman kasalanan.

Pinadala ko po yung cellphone ko sa boyfriend ko jan sa olonggapo, tapos nasa receipt ko darating yung pacakage ng 30 tapos 10:am nakalagay pumunta boyfirend ko umabsent siya work niya tapos sinabihan siya na mamaya pang hapon makukuha tapos nagtanong boyfriend ko kung meron po bang bayad tapos sabi nung nandon na mamaya pa po malalaman eh walang naman bayad yun kasi nagbayad na ako don 443 yung nabayaran ko don tapos nung bumalik boyfirend ko ngayong hapon eh sabi na naman bukas. May trabaho po boyfriend ko dipo siya tambay lang. Ano bang klaseng service yan 😡

On the tracking, it was mentioned that I was not present on my office address last sept 27, the recorded time in the tracking was 5:48pm, I was there but no one in the delivery team of lbc looked for me. I stayed in our office until 7:30pm so how come they put on tracking na I was not there on the said time. Even yesterday, sept 28, they say that the office is closed around 5:42pm, how come they know that the office is closed while we have 24/7 guard on duty. I gave authorization letter to the guard and said that I am expecting a delivery for that day but our guard said na wala naman naghanap sakin na lbc na may delivery. Pakiayos po ang information na pinopost nyo sa tracking nyo, wag naman sana kayo gumawa ng kwento. Ok lang sana kung it happened talaga eh. Eh kayo tong wala sa address na yan. Kayo ang hindi nagpapakita... I want this to be resolved... Asap!

This is to ask your assistance with regard to my undelivered parcel. However, tracking report says it was "delivered" on 2nd of September. No one received the parcel on that date on my address. I already reported the incident to LBC Arcadia Paseo branch (they reported the incident to lower hub through email) and I have contacted the contact person at LBC Lower Hub Cabuyao. Despite all the effort, it concerns me because it seemed that they do nothing with my complaint. I hope you'll be able to address my concern immediately.

Initially it was the sender's fault for placing the wrong number on the package. But then we contacted LBC for it to be corrected. There were so many complications, the reps handling their messenger account takes 5 hours to respond. Whenever I ask for help they always tell me the same thing that they're coordinating with the team. No, they didn't coordinate, if they did it would have been resolved sooner. It was just simple, I asked them to give the delivery team or whatever my correct number. They didn't do that until 5 days after the initial contact when I told them what I wanted again in a very angry message.

Hours after that, someone from the Cebu delivery team contacted me. This could have been done like days ago. Then this rep from Cebu told me that they'll just let me pick it up from a branch near me and told me the date and time. When I went there, my package is still out for delivery so I still. Now I'm gonna wait for about 1 to 3 days.

Your customer service is beyond [censored]. Your representatives keep on telling me the same [censored] and I'm sure nothing was being done to resolve the issue. Then those people that called to 'help' never did anything helpful at all.

Tracking Number [protected]
In the system it says that the "house was close" wherein the house was open and no one in the LBC delivery team goes in the house. Its 5days alread since the item arrive at the area. No rain, floods or any event happened in the area. what happened to my parcel? i tried to ask the nearest LBC branch (origin) but they don't know, they can't answer my concern. they base on the what is on the system.

Dear LBC,

I would like to file a complaint against your customer service named archie. I called up last sept 17, 2019 at around 2:30pm. Making a follow up on my undelivered docs with tracking num [protected] and reference num [protected]. I know the calls was recorded so I won't have to explain in details (Just listen on the recorded conversation). He should undergo training again on proper holding procedures. I had the feeling that he made we waited on the line for so long so that I'll just drop the call. And because of that he made me irritated. He also commited that someone named junalyn cabading will call me back after our conversation but no one called up after the call. I had one missed call at around 6:30pm. If that was a call from ms cabading then its been 4hrs after the commitment of archie. Well then, up to now I haven't received any call from anybody from LBC. Already disappointed on the delivery service and now even the customer service of LBC is even worst.

You should improve your services guys.

Disappointed customer,
Ana Cagayan
[protected]
[protected]@gmail.com

I suppose to received my package by Sept. 11. My Ninang sent it via your courier and paid for special delivery, however until now Wala parin package na dinedeliver Samin.My Ninang kept on going back to the branch where she sent the package they said that the driver keep on calling me Hindi daw ako sumasagot pero ang totoo kahit missed call wala naman silang ginawa dapat mag send nalang sya ng message kaso wala din tapos nung bumalik yung ninang ko sa branch ang nakalagay daw sa report is hindi daw nag exist yung address namin Kaloka! Sana pala hindi namin narereceived yung mga packages namin online kung hindi nag exist address namin. Sunod na pagbalik ng ninang ko don sa branch na yun nasa Pasay na daw naka pending yung package eh need nga namin mareceivee yun. Tapos nung sinabi ng ninang ko na ideliver ulit Pinagbayad sya ng additional charge for redelivery eh hindi naman namin kasalanan na hindi ninyo dineliver yung package namin tapos Pinagbayad nito pa ng additional Kakaloka kayo. Kami pang mga customer niyo yung mag aadjust eh fault niyo naman yun. Paki ayos nito nga serbisyo niyo at pakisabihan mga delivery men nito na ayusin nila trabaho nila wag silang tamad mema idahilan lang lahat ipapalusot.

I have sent important documents ( to be exact passport) last 09/19/2019 that need to be sent to VFS GLOBAL Philippines located in Makati I track the shipment but it's always returned to Makati LBC office until yesterday. The receiver's office timings is 7 am to 4 pm. Until yesterday my important documents didn't receive, as they always delivered at evening time. Kindly deliver as soon as possible as the that documents are important. I will make your company liable in any lost or delay.

Tracking # [protected]
Sender: JHOY PANLIBOTON
RECEIVER: VFS GLOBAL PHILIPPINES

Poor customer service in san jose occ mindoro branch. Tracking nos [protected] shows it should have been delivered last week but all I got is an sms stating my item will be delivered today but nothing came. Also with my previous orders I have to personally claim it even though its supposed to be door to door delivery. It is an inconvenience since it would take them an hour to locate the items...

Poor customer service in San Jose Occ Mindoro Branch. Tracking nos [protected] shows it should have been delivered last week but all i got is an sms stating my item will be delivered today but nothing came. Also with my previous orders i have to personally claim it even though its supposed to be door to door delivery. It is an inconvenience since it would take them an hour to locate the items

I filled in the necessary details for delivery and I specifically said that when the package be returned to me that it be delivered to LBC SM tarlac. The package did not end up in LBC SM Tarlac, but in the concepcion branch which i did not designate as the return branch. Some of the staff were not accomodating and were not aware of alternative solutions. One of the employees kept telling me to go to concepcion and that it was the only way to pick up my package but another employee, a more helpful one came and told me that it could be forwarded to the right branch and so she did. Please improve your quality of services. I hope that this inconvenience will not happen again.

I would like to send back your associate namely Baby Karren Ramirez in the training room. I think she needs to review the proper way to handle customers. She act so arrogant and sarcastic, the way she spoke to me a while ago. She keep dragging that a few docs should be place in a bigger pouch and because of that I'm the one who packed it to show to her that it may fit. She also do smirk smile to me for my 1k peso bill as payment. I also showed my wallet that its filled with blue bills and no smaller bill. Your front liners should be polite at all times. Lastly, she told me the sealing of the packaging should be done by them, where the other customer on my left do it on her own. I'm a weekly customer of LBC I send weekly reports to my boss she should enlighten that without us she has no job at all.

Good day!this is Felix, I was filling my passport july 11 2019 and it supposedly delivered august 8 in my reciept I went home to my province just to pick up this thing but then there is no things came, so after 2 days i go back to the branch waiting of my passport to pick up but then again no one arrived, so a go back to cebu just to expect to recieve a text or call from the branch but nothing then i came back home again september 4 just to check but they said my passport return to manila sept 2 I said that why is it i didnt recieve a txt or call from the branch they said that baka wrong number daw nilagay ko, what the, I only used 1 number, so they said they will request it to deliver it back 7 working days but it almost 2 weeks and from filling a passport its more than 2 months, i always follow up even my family tell them to follow up i make authorizarion letter just in case, so inshort daghang nahasol ani pero wala lang gihapon, and its just yesterday my sister follow up it and then ako daw ang mag fofollow up bakit ako dba sila dahil sila ang nag request nito pabalik I dont have that access dba ako mag e email sa manila kung saan na? Do I have the email to message them, I think they dont know what they are doing, can you please give me an answer of this matter? What is your resolution this is so so inconvinient to me, , I really need my passport.this is entended to Guihulngan brach.thank you

Nagpadala ako nong sep. 3 pick up delivery, pina change ko sya by sep 9 to door to door delivery dahil sa private reason and hanggang ngayon hindi parin nadedeliver. Pabalik balik na ako sa main origin, tawag ng tawag na ako sa customercare service at ang sabi ay fino follow up na nila pero hanggang ngayon wala parin, nasa Internal mail dispatch pending parin sya. Pls help! Ang importante po nong pinadala ko.

I have a shipment of a product na ni return sa amin. Ni return sa amin dahil hindi na na-claim ng client dahil sa hnd talaga nila dinideliver sa place ng client. Doon pa lang nakakainis na. So nung binalik samin, nakakagulat lng na binuksan na! Even ung sealed ng product bukas! Anu dahilan? O baka may gusto nakawin?
Pag pinapadala pa lang chinicheck nyo na, bakit kelangan buksan? Pati ung sealed ng product bukas!

At isa pa, ung pending payments sa other shipment ko, hnd nyo pa dinideposit.

I'm having series of issues sa inyo and we will stop using your service kasama ng aking co-seller.

We will escalate din itong issue sa right authorities and regulators!

Dapat aksyunan ang ganito!