Light In The Box
Reviews and Complaints

I have bought a pair of shorts for my husband but these were just one size too big. It has proved impossible for me to initiate an exchange as I never received a confirmation for my order via email nor can I recall my password and I do not receive any password change email when the website says it has sent it!

It's not in my trash. I explained the situation to them and they are aware but asking me my order number which I explained I did not have. I have paid via paypal though and sent them the proof of this but still nothing. Terrible customer service light in the box!

I went online to read a newspaper article and glaring in my face were several t-shirts being advertised by Light In The Box. The shirts were in clear support of insulting America and adding to the unrest in a country that is supposed to be "united." Calling one president a "traitor" who has done nothing to threaten our country, government, or citizens, and promoting a president who has been solely responsible for splitting America in half and hate.

I was a customer of light in the box I bought allot of items some where good items i purchased others not so good now that i no longer want to buy anything from this company I'm constantly being bombarded with there company ads that's the only ads i get is from light in the box so sick of making complaints to googles and reporting them as google has done nothing to stop the pop ups I'm constantly getting If you are reading this GOOGLE then stop light in the box from harrasing me with there annoying ads thank you !

I see three dresses very beautiful and not expensive I paid 96.00 dollar's and I was waiting desperate to get them, but when the product arrive I was surprise that the three dresses where very ugly one of the dresses are white and has stain of grease and has material of t-shirt and the other ones too so I been waiting for the company to send the label whit the address for the return this is a night mare because there are sending e mails like if I want to get the 30 % to buy another thing I'm very frustrate and also the company does not have phone numbers to communicate whit them.

Hi My partner is trying to return her first order.

We have tried everything including looking at your videos over and over again. The first option she is told to click on does not appear on her app.

When she asks for customer services it replies it does not recognise request.

Can somebody contact her on [protected]@hotmail.co.uk.

If for some reason this does not work contact me with a link and I will forward it to her. My email address is [protected]@gmail.com

Her Order No. is [protected]

I do not know what the product is I am supposed to haver ordered as I did not make any order with you but have been charged £12.05 against Order Number: [protected].

The charge was made on 10th May 2024 and I only knew about this when I received my Bank statement!

Please can you refund me £12.05 asap and confirm via email when done.

My email is k.[protected]@ntlworld.com.

I look forward to hearing from you.

Regards,

Kieran Mulvey

i ordered a shirt from light in the box. it is too small i wanted to return or exchange it for a larger size. I tried over and over to contact you people if the info you provided on line with no success i cannot believe i will be forced to keep a shirt that i cannot wear just because you are not willing to exchange the shirt. I will never never order from your company again.

I want to return to you the trousers bought and paid to you of

the order:

The trousers are not the right for me...

Size and model are not good for me...

description:

Voor heren Pakken Broek Geplooide broek Vetoketju Zak Recht been Effen Comfort Ademend Enkellengte Bruiloft Kantoor Werk Modieus Chique en modern Grijs Groen Rokerig grijs Micro-elastisch

Kleur:ZwartMaat:40

€40.99 x1

Bestelnummer:

[protected]

Besteldatum:

[protected]:25:31

Verzendmethode:

Priority Line

Verzending Naar:

D. van Leeuwen 31-[protected]

Irisstraat 9, Putte, 4645CH,

Netherlands Noord Brabant

I cannot work with the add..

You ask for a form to send to you, so that you can decide

weather this article (the trousers) can be sent back..

Where do I find this form or maybe you can send it to me,

then I can fill it and send it to you...

[protected]@xs4all.nl

I have been trying to obtain a refund everyday for the last week. They tell you to fill out the contact us and inform them of the reason why you are returning. after completing the form they say the will send a email in 24 hours. I have sent at least 5-7 refund messages and have yet to hear back. my order has not been shipped so they can’t use the excuse if saying it was shipped already. Scam company do not buy from them!

Company sent me an item which I did not order as part of a suspected scam: no seller information was on the package, I had to find out who the seller was through the parcel delivery company.

My card was charged by some sort of clothing company and I received an email with a tracking number - when that tracking number was marked as delivered I had received a package with a random piece of jewelry which I did not order. There was no company information on the package, I had to contact the parcel delivery service with the seller reference number to find out the seller name and it was Light in the Box, which I had never heard of.

I want to return a jacket but am having no luck in finding a return address. Today is Nov. 29, but I have been trying to get a return address for many days.

It was ordered on Oct. 25th on Paypal with the number LITB4029357733. When the jacket arrived we were in Wisconsin, so we did not open the package for several days. When we did open the package, my wife (for whom the jacket was for) said that she did not care for it. Since then I have been trying to get hold of you so that I can get an address in which I can return the jacket. I really feel that your computer information for people like me who are not tech individuals is very challenging. All I want is a return address so that the jacket can be returned, and that I can get my refund. It should be very simple, but I have found out that for me it has not been easy. Please take care of this issue. Thank you.

I have received 3 parcels recently and are not as described and wrong size , I wis to return these items , however you system is not clear on returns or refund .

see attached pictures . please reply with a return address for these unwanted items .

my details William Campbell

15 Beech Hill View

Londonderry

BT473FU

mobile [protected]

email address [protected]@live.co.uk

Bought a dress with matching coat which cost £160. Item turned up damaged cotton frayed on seems and too small . Speaking to customer service is horrendous they take over a day to answer. Firstly they told me my refund would be in my account in 2 working days which has not happed. I am still trying to request my refund and it been over a week! disgusting company do not use

Top arrived nothing like the photo which showed a lovely sparkly solid silver top. Instead it was a flat multicoloured top, so filled out a return request - won't upload the photos , just keeps spiralling around- can't find any help on website

£21 for something I will never wear is too much, I would like my money back

Order Date:

2023-11-05

Order Number:

[protected]

Order Total:

£ 21.28

ALL garments bare NO resemblance to the photos including colors and are too large

they are made from poor, thin, substandard materials , they are NOT sweatshirt material

stitching loose and coming away

one garment is the wrong size ( ordered L ,XL delivered)

Im required to pay return back to china

however costs are essentially the value of the goods so pointless

DO NOT BUY FROM THIS COMPANY!I ordered what looked like a well cut cardigan/ jacket. It arrived and has an 80s style bagginess and is totally shapeless. I read the return policy before odering and was satisfied. I have since tried to start a return and am asked to download the app in order to start this return, the problem is that I am already in their APP! I have now spent so much time on this with no result that I am fumming! They obviously have no intention on returning a customer's money if they are not happy! I repeat DO NOT BUY FROM THIS COMPANY!

My husband had ordered some polo shirts form here which are very good quality for the price, so I took a chance and I ordered three dresses, two of which have arrived, they are cheap material and on one of them the sleeves are really ragged edges and the underskirt (can be seen through lace) is way shorter than it was on the original picture i.e. knee length rather than ankle length. These were for a very formal occasion so will not do at all. The order number is [protected], but there is no option to request a refund when I go into the items the only options available are:

Change Shipping address

Resolve Custom Duties issue

Cancel this order

Check order progress

Change order

I just know I am going to have the same issues when the 3rd one arrives!

I ordered a fancy dress outfit on the 27th September 2023 it said it would be delivered within 7 days. After 2 weeks I emailed and asked to cancel the order and was told it had apparently just been shipped so I couldn't cancel. It finally arrived on the 22nd October 10 days too late for the party I wanted to wear it at. I now have been told that I HAVE TO PAY FOR RETURNING IT or except 20% refund. THIS COMPANY IS A HUGE CON, AVOID. I can understand if I ordered the wrong size but they to nearly 4 weeks to deliver it! I want a full refund and postage paid to teturn it.

We ordered one pendant assuming they are selling products in Australia so should be compliant with Aus standards but the electrician refused to connect it saying it is missing the transformer and has associated safety risks. We attempted to contact CS team and provided concerns but the CS representative keep asking for missing transformer photo or damaged product photos. We requested compliance certification or organise a return/ exchange for which we haven't heard anything yet.