LongHorn Steakhouse’s earns a 1.1-star rating from 395 reviews, showing that the majority of diners are dissatisfied with their meals.
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customer service---Food
On Sunday the 15th of March me and my husband went for dinner the place was very empty about 7 tables it took them 15 mins to even get a server and i had to confront the host. ok so she went to look for someone he had a big party at that time so we had to be neglected while he get their order out my question is where is the team work? this put a bad taste in my mouth also me and my husband ordered a Outlaw steak medium both steaks were tough mine had a burnt taste after a few bites i seen a man asked him was he a manager he said yes he suggested that i try the flat grill, I said to him it taste like the grill needs cleaning i do grill alot, so i tried it his way also medium it came out with bleeding i said to the manager this isn't medium he said just taste it to see if you taste the burnt taste. no help at all i said to the waitress i will take this home but this is not what i came here for he pulled the manager in the kitchen i guess for the comment i made i won't be spending money there anymore .i don't know if they felt like i wanted something off the bill but if we couldn't afford what we went there for. we would not have went. poor choice also i took pictures of the resturant the steak and how i had to come home and cook it. this is suppose to be a medium steak, resturant empty no excuse for these action in this complaint.
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Hostess and manager
I just left Longhorn in Largo Maryland, after sitting there for 45 minutes waiting on a table. I called ahead they told me there was no wait for a party of 5. Three adults 2 children, they put us on the list for call ahead seating. Then when I there, the hostess says there is a 10 minute wait, someone came in right before we did with a bigger party. No problem, that's fine. No one else is in the restaurant waiting. 15 minutes go by, more people are being put on the wait list. They sit down and wait, 30 minutes pass. I ask the hostess what's the hold up he says he's getting a table ready now. Ok no problem, all of a sudden another hotess shows up but calls another party up before us and seats them. I ask how is that possible, he gets the first hostess and the manager. The manager then tells us we have to wait another 15-20 minutes before being seated. No way why we should be waiting at all when we were there before the other guest arrived. He continues to tell me there were 3 partys before me, which there weren't. He says they may have went to there cars then came back. They didnt we were the only party sitting for a while before anyone else came in. Not to mention when we got there no one was ahead of us. The manager didnt know what was going on, in the waiting area at all and then was rude about the entire situation. Even the party that was called ahead of us said to me, I heard you were waiting for a while go ahead and apologize to else for the mix up. They knew we came in before them and all of there party was not there yet. I'm 7 months pregnant and this was very inconvenient and a waste of time. They had me really frustrated at the lack of concern for me being pregnant and how long I was already waiting. This all happened on 3/14/20 between 6-7pm
Ann (Manager)
My family of 7 went in tonight 2/27/2020 to celebrate my daughter's birthday. I first called to try to get on the waiting list the hostess told me I didn't need to call because it wasn't a wait I was 5 minutes away. We arrived at 7:09pm they told me we had to wait. I waited about 20min they showed me a booth that wouldn't fit 7 of us and I told her that...
Read full review of LongHorn SteakhouseService
A group of friends went to Longhorn Steakhouse in Easley, S.C. on Feb.25 for dinner we had a group of six, the waitress brought out one loaf of bread for six people, we asked for more bread did not receive, we got out salads and asked again for more bread still did not receive the bread finally after we got our food we asked again for bread then she finally...
Read full review of LongHorn Steakhousesteaks
I had the pleasure of dining at Longhorn on North Monroe in Tallahassee Fl. On Saturday. February 15, 2020 with my husband. We ordered $70 worth of food to only get food poisoning. I began to feel sick half way through my meal so I gave my husband the rest of it but before we reached interstate 10 we were both so nauseous it was pathetic. The steaks were...
Read full review of LongHorn Steakhousegeneral manager
Chris Miller was very unprofessional an very rude to me an my husband!!! We have never been talked to or treated so badly by anyone ever at any restaurant we have ever been to! We were only doing an sitting where the hostess told us an he came up an tried to remove us from where we were sitting!! An in doing so he was very biligerant an rude!!! We have...
Read full review of LongHorn Steakhousepoor service
I went to one of your restaurants to eat on Saturday waited about a hour to get a table witch is normal for a Saturday night, So the manager took us to our table then we waited about 15 to 20 mins before she came to our table to take our drank order but after waiting 20 mins we just put our whole order in after 40 mins she comes back an tells us that she...
Read full review of LongHorn Steakhouseoscar filet, lobster, wait staff service
First of all, I have always had great experiences at Longhorn so I feel bad for the complaint! But it was more than just one thing AND our waitress was extremely rude. I have not been out for awhile, and I had brought my friends out because they were celebrating their anniversary together. Unfortunately I am for some reason unable to find my receipt a...
Read full review of LongHorn Steakhouseserver
Our food was great.. However the server was not in a waitress mood I guess.. She was outside talking to someone instead of checking on her her customers. We had to ask another waitress for drinks bread twice. We sat there so long for the to go order it wasn't even right.. We eat there alot. But tonight was bad. We spent alot of money in there. We do...
Read full review of LongHorn Steakhousecustomer service
On Feb 2 2020 my party of 20 to 30 people arrived around 3 pm. We had called ahead to let them know that it would be a large party and what time we would arrive. After waiting for over an hour we were pretty much told they could not accomodate us and in essence turned my group away. It was very humiliating and frustrating as it was a time of us honoring my...
Read full review of LongHorn Steakhouseservice
1/25/2020 This was the worst expereince I have ever had at this resturant. First off service was terrible. Told waiter we needed silverware. He stated they would have brought you that when they sat you. I was like what did he just say. He did not go and get it he went and told the hostess to do it that it was here job. Then we ordered while eating our...
Read full review of LongHorn Steakhousewaited over 10 minute for our server to take our order at the table, never showed up
I waited over 10 minutes for server to come to our table to take our order, my friend and i have very little time for lunch couldn't wait longer. We got up and went to the bar and Diana gave us menu and our food she was a life safer... Quick and accurate service. What Happen to the person that was suppose to service us at the table? Didn't get his name? I got better service at the bar from Diana.
Read full review of LongHorn Steakhousedinner
My husband and I went to the Longhorn in Victor, NY he ordered the special bud light 12 0z beer for 2.50 we both had ordered steaks. We got our salads and never got our drinks or saw the waiter Oliver until we finished We told him we never got our drinks he went to get them and then our dinner arrived The bill came and we were charged $4.99 for the beer...
Read full review of LongHorn Steakhousefraudulent claim aganist my account due to debit card left at resturant
On 1.2.2020 i went to eat here and paid cash. During that time i left my Debit card on the table and didn't realize it was missing until 1.4.2020. I called the resturant and they mentioned they had my card and they put it in the safe until i picked it up on Monday. On 1.2.2020 someone used my card at the local Wal-Mart for the amount of $967.00 on a...
Read full review of LongHorn Steakhousefarmers chicken
After waiting over an hour for food that was cold & an incorrect, I took my to go order home to find out that the to go server took the wrong order and put Parmesan chicken instead of farmers chicken. Cold Brussels sprouts without any sauce that's usually put on the dish and a plain baked potato instead of a loaded baked potato. The manager took the...
Read full review of LongHorn Steakhouselunch
Wife and I had lunch today 12/26/2019 at Longhorns, usually great - today not to good. We got there at 11 they opened at 11:05. They were out of coke (regular - guess Christmas Eve hit them hard), they had no bread (2 of the things I go for, love the bread and I drink one coke a day) we usually eat there 3 times per week. I had the steak and baked potato...
Read full review of LongHorn Steakhousebaked potato
We ordered our usual meals! Mine:larger salmon unseasoned no oil or butter! My husbands: lge sirloin steak! We both ordered our usual baked potatoes! We always say unsalted! Now you only serve salted baked potatoes! Why? As of when? How unfair for people like ourselves who are Medically restricted when it comes to salt in our diet!! We were forced to order...
Read full review of LongHorn Steakhouseproduct but the service was great.
We were a table of 5 we had to take our salads homes because our food came first. My steak was not cook like i want it nor was my husband. It took along wait for our order yet we had ti take our salads home. This is the second time i was totally disappointed. Went to open my salad today the lettuce was not fresh. They need more help so the product will not suffer as well as the guess thank you $107 disappointed.
Read full review of LongHorn Steakhousesteak and baby back ribs combo
After completing chemotherapy treatment 11/18/19 finally got my tastebuds back, wanted a Steak, so after shopping me and my girlfriend went to Longhorn, long wait dine in, so we went to the side to go order, 30 min. I ordered Sirloin and Baby Back Ribs combo $24.01 + $5.00 tip. Sirloin steak should have been medium well & the ribs was crispy under the...
management lack of problem resolution
Good evening, I am currently submitting this complaint as I await in the restaurant 1hr after arrival at 7pm and not being seated . We are a party of 15 customers here to celebrate a birthday . Prior to arrival a few days forward the birthday girl called to reserved a room and was told there was no reservations . After noticing and open area in the back...
Read full review of LongHorn SteakhouseLongHorn Steakhouse Reviews 0
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LongHorn Steakhouse phone numbers+1 (407) 245-4000+1 (407) 245-4000Click up if you have successfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number 0 0 users reported that they have successfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number Click down if you have unsuccessfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number 0 0 users reported that they have UNsuccessfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number
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LongHorn Steakhouse emailscomplianceethics@darden.com100%Confidence score: 100%Support
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LongHorn Steakhouse address1000 Darden Center Drive, Orlando, North Carolina, 32837, United States
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