CB Department Stores LuLu Hypermarket Staff

LuLu Hypermarket review: Staff

Graeme Chart of US

Sep 29, 2023 10:36 pm EDT

Verified customer

Featured review

LULU Dubai South Branch - 1 star is way too much!

Your staff are complacent, rude, unwilling and nonsensical.

Last thing they say to me when paying is "happiness member?" I always respond no. There's nothing to be happy about when you go in there.

The general manager is dismissive and lacks any sense of product or customer care knowledge. The team members seem more interested at talking to their friends than assisting the customer, and their knowledge of products is almost non-existent.

When they don't know something they just walk away sheepishly pretending you're not there.

At most, there's only ever 2 people iat the checkout counters, and seldom a bag packer.

Staff is a representation of the upper echelons of a company - I'm guessing higher management are as incompetent and complacent, because the GM of the store needs to be replaced or at least demoted, and the staff need proper training by the customer care/operations director

But guess what... You won't!

Final say: it asks me the date of experience - I've put the latest, but it's happened multiple times! Best thing you could do is change it into a proper supermarket with knowledgeable staff.

My advice - avoid where possible - it sux!

Desired outcome: Staff training and a proper GM

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More phone numbers

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More emails

LuLu Hypermarket address

Y-Tower Building, Al Nahyan Camp, P.O. Box 4048, Abu Dhabi, United Arab Emirates

LuLu Hypermarket social media
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